The Use of Technology in Microfinance - Fondazione Giordano Dell ...

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Content
INTRODUCTION 3
1 RESULTS OF EMN SURVEY 5
1.1. Profile of organizations 5
1.2. Information systems and use of technology 5
2 FEEDBACK FROM EMN WORKSHOP “Can we apply IT in BDS 2.0?” 7
3 PLANNING, EVALUATING & IMPLEMENTING 9
3.1. THE IMPORTANCE OF INFORMATION SYSTEMS 9
3.2. PREPARING FOR, EVALUATING AND IMPLEMENTING CHANGE
IN INFORMATION SYSTEMS 11
3.2.1. Preparation, Planning & Requirements 11
3.2.2. Understanding and agreeing requirements 13
3.3. Evaluation & Selection 14
3.3.1. Review resource requirements for feasibility 14
3.3.2. Conduct a high-level scan of available systems and
establish short-list candidates 14
3.3.3. Make initial recommendation and seek senior management approval 15
3.3.4. Apply due diligence tools to analyse short-list candidates 15
3.3.5. Make final recommendation and obtain management decision 16
3.4. Implementation 18
3.5. What Can Go Wrong? 19
4 EXAMPLES OF TECHNOLOGY INNOVATION IN MICROFINANCE 20
4.1. Overview 20
4.2. Outreach 20
4.3. Application 20
4.4. Collections 21
4.4.1. The Prince’s Scottish Youth Business Trust - PSYBT 21
4.4.2. Fejér Enterprise Agency - FEA 22
4.4.3. Mikrofinans Norge (NCN) 24
4.4.4. Qredits 26
4.4.5. A case study: PerMicro Information Systems 28
4.5. Business-to-business 29
CONCLUSIONS 30
APPENDIX 31
1. Profile of organizations 31
2. Information systems and use of technology 34
The Use of Technology in Microfinance