prente-n - London Metropolitan University

4.0 SOURCES OF INFORMATION AND ADVICE
4.1 Postgraduate Office
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The Postgraduate Office is the key administrative service to support you in your studies throughout your time
at the University. You will be assigned to the Postgraduate Office linked to your course, normally in the
building where the subject teaching staff are located. It will be here that you go with timetable queries, to plan
your modules, to hand in your coursework, to collect letters you may need, and to ask any questions about
your studies.
You should also contact your Postgraduate Office in relation to the following issues:
• Queries about your enrolment status or the fees that you have been charged;
• Queries about your timetable or the modules that are registered for you;
• If your ID card is not working;
• Submit a module query, a claim for mitigating circumstances, an appeal, or get advice about
examination arrangements;
• Advice on claiming credit for previous study or experience;
• Help you contact your course leader;
• Obtain standard letters and council tax exemption certificates;
• Visa extension letters for international students;
• Advice on the consequences of withdrawing.
Each group of courses has a Course Administrator and you will become familiar with them throughout your
time at the University. Your Postgraduate Office will also contact you if you are missing classes or not
submitting work on time.
The offices are normally open throughout the academic year but can also be contacted by phone or email –
see www.londonmet.ac.uk/registry
When contacting your Postgraduate Office, please always quote your student number as it enables staff to
access your information quickly and so respond to your query.
4.2 Postgraduate Course Leader
Course leaders are the main contacts for personal academic advice, including programme planning and
approval, and are also responsible for the day-to-day organisation of their course and liaising with academic
and administrative staff. They can be a source of valuable advice for other matters also and should be tour
first port of call if problems arise. They are able to:
provide you with academic advice on all aspects of your studies and progress
explain the implications of assessment results and associated feedback on your academic
performance
advise you on managing and planning your studies;
refer you to Student Services for support regarding personal problems, housing, health and finance
Your Course Leader can also write you a reference, for a job application for example.
4.3 Module Lecturers
Module lecturers are members of academic staff who lead the modules contributing to your programme of
study and are key to your learning experience. They should be your first port of call for advice on any topics
you do not understand following a lecture or seminar. All Module lecturers have “office hours” – these are set
times during the week when they are available for consultation. For each module there will be a Module
Booklet.