Guide to Service Agreements - FCM

Unit 3: Table of contents
1. Establishing the foundation for a service agreement ....................................................... 58
1.1 Feasibility studies ............................................................................................... 58
1.2 Environmental assessment .................................................................................. 60
2. Service agreements: Discussing the terms of the agreement ........................................... 61
2.1 Negotiation principles ......................................................................................... 61
2.2 Service agreement provisions ............................................................................... 63
2.2.1 Checklist 1: Essential contract elements of a service agreement .................. 64
2.2.2 Checklist 2: Description of services in a service agreement ......................... 65
2.2.3 Checklist 3: Customary provisions for a service agreement .......................... 68
2.2.4 Checklist 4: Additional recommended provisions ....................................... 70
2.3 Schedules to include in a service agreement ........................................................ 71
2.4 Bylaw compatibility ............................................................................................ 71
3. Guidelines for pricing options in a service agreement ..................................................... 75
3.1 Principles for establishing cost sharing and pricing .............................................. 75
3.2 Pricing considerations ......................................................................................... 75
3.3 Sample pricing models ....................................................................................... 78
4. Service agreement renegotiation: Updating an expired or out-of-date agreement .............. 82
4.1 Evaluating your past relationship and service agreement ....................................... 82
4.2 Principles of Renegotiation ................................................................................. 83
4.3 Challenges of Renegotiation ................................................................................ 83
4.4 Filling in the gaps: Service agreement renegotiation tool ....................................... 84
5. Regulatory challenges .................................................................................................. 87
5.1 Water regulations ............................................................................................... 87
5.2 Wastewater regulations ....................................................................................... 88
5.3 Changes to regulations ....................................................................................... 88
6. Service agreement case studies .................................................................................... 90
6.1 Gitanmaax First Nation and the Town of Hazelton (BC) ......................................... 91
6.2 Muskeg Lake First Nation and the City of Saskatoon (SK) ..................................... 94
6.3 Glooscap First Nation and the Town of Hantsport (NS) .......................................... 98
7. Tools: Service agreement templates ............................................................................101
7.1 Template: Water and Sewer Service Agreement ..................................................102
8. Service agreement and pricing references ...................................................................111
Service Agreement Toolkit – 57