Enrolling at Flinders - Flinders University

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Need Help?
Enrolment queries are much easier to solve if you ask for help
early and resolve the query well before the census date for the
topic. Try these options:
FAQ’s
The Frequently Asked Questions website is a useful source of
information on enrolment, class registration, student records,
fees, FAN’s and Flinders Learning Online (FLO). Log into the
Frequently Asked Questions (FAQ) website using your FAN and
password – follow the link on Current students>Enrolment
information page.
The search field in the upper left corner of the screen allows
you to do a key word search, in case you can’t find what you are
looking for. Each folder on the menu bar on the left hand side
has a series of sub-folders. Click on your area of interest and
you will see a series of questions on the main screen. Click on
the question you need answered. Print or email the answer by
selecting the link in the bottom right hand corner of the screen.
Help requests
Submit a help request to Enrolment Services via the Request
Support tab at the top of the Frequently Asked Questions main
window. Click on ‘Request Support’, then ‘Submit a Request’.
Fill in the details of your request on the electronic form. Provide
as much detail as you can to ensure a quick response (include
a copy of any relevant emails). You should normally receive a
response within 2 working days.
You can track the progress of your request, or add further
information to your initial request, by viewing the ‘My Support’
tab. Click on the Request number to Add Further Details or
Re-Open a previous request. A copy of your original request,
and any further correspondence including progress reports
and requests for additional information, will be sent to your
University email address.
You can submit a help request via the Help icon when you are
logged in to the Student Information System. This is a direct link
to the FAQ website.
Visit the Enrolment Support Centre
Visit the Enrolment Support Centre in the Central Library where
staff will be available to assist with your online enrolment
queries. The centre is open on Monday to Friday from:
• 29 November 2011 to 9 March 2012 from 9am-5pm, with
extended hours to 7pm on Wednesdays;
• 9 July 2012 to 3 August 2012 from 9am-5pm, with extended
hours to 7pm on Wednesdays.
The Enrolment Support Centre is closed for the University
Christmas/New Year break (from midday 23 December 2011,
reopening at 9am on 3 January 2012) and on Public Holidays.
Contact the Student Centre
For general enquiries about enrolment or fees, contact
Enrolment Services or Student Finance Services during working
hours on 8201 3950 or 1300 360 351 (local call charge within
Australia).
Specific enrolment or fee queries should be lodged via the
Frequently Asked Questions ‘Request Support’ tab.