HSPP - Facilities Management - University of Virginia

Customer Service
HSPP Customer Service Representatives:
Courtenay Starks, Laura Parmenter and
Shirley Bennington
During the 2011-2012 fiscal year
Customer Service Representatives
worked to meet customers’ needs from
helping in an emergency situation to
routine calls and facility issues. Over
70,000 work orders were processed.
The hospital staff reports all facility
issues to this group of dedicated service
representatives.
Storeroom
Phil Brown and Melvin Clark
(HSPP Storeroom staff)
The Storeroom stocks many of the parts
and supplies needed daily by HSPP
personnel. Numerous daily transactions
take place to ensure the most efficient
and effective operations throughout the
Health System. Over 7,700 transactions
were done last year in support of the
HSPP operations. The storeroom has
incorporated additional plumbing and
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electrical supplies in order to meet the
increasing needs of HSPP staff.
Congratulations
HSPP 2011/2012 Fiscal Year Retirees:
• David Tyree – 08/24/12
• Wallace Wells – 07/20/12
• Jerry Ross – 06/15/12
Advancement
David (Derek) Wilson
(HSPP Deputy Director of Operations)
Derek Wilson has accepted a promotion
to the position of Deputy Director of
Operations for Health System Physical
Plant. In this role Derek will assist in the
daily operations of a division with over
175 employees and a real estate
portfolio of 5.9 million square feet of
space.
Derek is a 1986 graduate of Clemson
University with a BS degree in
Mechanical Engineering. He is a
licensed Professional Engineer in
Virginia. Derek worked in the
manufacturing industry from 1986 until
2007 as both a Project Manager and
then as Engineering Manager. He first
worked in UVA Facilities Management
as a Senior Construction Manager in
December 2007. Since 2009 he has