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South Africa - International Franchise Association

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The software market is forecast at around $1.8 billion in 2010. Enterprise Resource<br />

Planning (ERP) remains the most popular business software application. According to<br />

Business Monitor <strong>International</strong> (BMI) the higher end of the software market is maturing,<br />

allowing integrated platforms to be a driver of spending over the next few years.<br />

Business intelligence is set to be a growth area as organizations look to improve<br />

information visibility and utilization.<br />

Despite the global financial crisis, a number of sectors, including telecoms and financial<br />

services, should deliver opportunities. Regulatory compliance will continue to<br />

necessitate spending by banks, which are moving to integrate their IT systems and<br />

looking to enhance their ability to launch new products and services rapidly. There is<br />

also more awareness about the need to ensure good recovery plans, and security<br />

systems are in place.<br />

Services:<br />

The IT Services market is projected at around $3.4 billion in 2010 and is expected to grow to<br />

around $5.1 billion in 2014. Cloud computing was a major growth area for <strong>South</strong> <strong>Africa</strong> in<br />

2010, bringing “enterprise-grade” cloud services to support the more demanding security<br />

and manageability needs of traditional IT.<br />

The <strong>South</strong> <strong>Africa</strong>n Government (SAG) is still the driving IT spender, followed by financial<br />

services and telecoms. Underlined by the government's recent stated intention to develop<br />

<strong>South</strong> <strong>Africa</strong>'s capabilities in the business process outsourcing (BPO) area, outsourcing will<br />

continue as one of the most significant revenue generators over the next few years, with<br />

Amazon being the latest to recently open up a call centre office in the Western Cape.<br />

However, traditional services such as desktop support are still the mainstay of the market,<br />

while applications services support are less developed.<br />

Opportunities Return to top<br />

• Cloud computing technologies<br />

• Security products<br />

• Netbooks<br />

• Enterprise Resource Planning (ERP) software<br />

• Software-as-a-service (SaaS) web based software solutions<br />

Resources Return to top<br />

Exhibitions and Conferences<br />

The following IT shows represent the industry. (Please note that dates for these events<br />

may change every year and need to be confirmed):<br />

<strong>Africa</strong> Com 2012<br />

Date: November 13-15, 2012<br />

Venue: Cape Town <strong>International</strong> Convention Centre (CTICC), Cape Town, <strong>South</strong> <strong>Africa</strong><br />

Website: http://africa.comworldseries.com/<br />

Web Resources Return to top

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