US Airways Center Live Nation RFP Response - City of Glendale

PROPOSED MANAGEMENT PLAN
FOOD & BEVERAGE PLAN
SUMMARIZE A STRATEGY AND MANAGEMENT PLAN
FOR THE FOOD & BEVERAGE OPERATIONS.
The Arena Operator would utilize our leverage in the market to obtain the best
financial terms possible while ensuring high quality concession offerings. We would
work with our concession partner to create sponsor sub-concessionaire opportunities
as well.
MAINTENENCE AND REPAIR
PROVIDE A PLAN FOR MANAGEMENT OF THE
MAINTENANCE AND REPAIR OF THE ARENA.
The Arena Operator would first verify all major equipment and systems are fully
operational. The Arena Operator would then perform a documentation review
of all historical repairs and maintenance on all major equipment and building
systems. The Arena Operator would analyze all data and documentation
taking into account average life expectancy of equipment and then forecast for
appropriate capital expenditures.
CUSTOMER SERVICE
PROVIDE A PLAN FOR EFFICIENT AND HIGH
QUALITY DAY OF GAME SERVICES FOR THE ARENA
ANCHOR TENANT AND A PLAN FOR THE STAGING
OF OTHER EVENTS.
The Arena Operator has prided itself in providing the best guest service of any
facility in the country. We use extensive, organization-wide training, game-day
shadowing and assessment, and continuous follow-up and reinforcement to
ensure each and every guest has the positive and pleasant experience they
expect when attending an event in our building.
We will bring these high-quality techniques and standards to this new facility and
use our many years of experience to find the most efficient and effective way to
staff events to the benefit of both the guests and the bottom line.
RESPONSE TO REQUEST FOR PROPOSAL
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