Open print version - Hapag-Lloyd

interim group management report I hapag-lloyd interim group report 9M · 2012
Customers
Long-term, close business relations with clients are also important in driving value for corporate development.
Relationships with major customers are managed by a special key account team. This enables the
Company to establish and maintain sustainable customer relationships. In the first nine months of the 2012
financial year, transport contracts were completed for 19,937 customers (prior year period: 19,072).
Employees
The Hapag-Lloyd Group employed a workforce of 7,033 as at 30 September 2012. The headcount
increased by a total of 127 compared to last year because the Company stepped up its sales and service
activities in India, China, Dubai and at its head offices, and it has also taken over new, larger vessels.
Of the land-based employees, some 78% worked outside Germany as at 30 September 2012.
Number of employees of employees
30.9.2012 31.12.2011 30.9.2011
Marine division 1,252 1,198 1,218
Land division 5,568 5,465 5,464
Apprentices 213 210 224
Total 7,033 6,873 6,906
As at 30 September 2012, 1,252 people were employed in the marine division (30 September 2011: 1,218).
The number of staff in the land division rose by 104 to 5,568.
The number of full-time equivalent employees (FTE) increased from 6,786 as at 30 September 2011 to
6,885 (+99 employees).
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