scrutiny coordinating committee agenda - Hartlepool Borough Council

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Scrutiny Co-ordinating Committee – 12 th November 2010 9.2 SCRUTINY CO-ORDINATING COMMITTEE 12 th November 2010 Report of: Subject: Extended Services and Early Years Manager & Hartlepool Financial Inclusion Partnership Development Officer UPDATE ON PROGRESS TO MAP FACE TO FACE FINANCIAL ADVICE SERVICES IN HARTLEPOOL 1. PURPOSE OF REPORT 1.1 The purpose of this report is to outline work undertaken to date in relation to an action from the Child Poverty and Financial Inclusion Scrutiny enquiry 2009/10 in which Members requested a mapping exercise of Information, Advice and Guidance (IAG) service providers in relation to financial advice services in Hartlepool. 2. BACKGROUND INFORMATION 2.1 A meeting was held with relevant officers from both the Chief Executives and Child and Adult Service Departments to determine the course of action in relation to a mapping exercise. At the meeting two officers agreed to undertake the initial research into IAG provision across all sectors in Hartlepool. 2.2 Outcomes of the research were as follows: • HVDA has a directory of support groups in Hartlepool. This directory includes those organisations that are able to signpost individuals to sources of help and information in relation to financial issues and concerns. This information is accessible on the HVDA website (http://www.hvda.co.uk/directory-of-voluntary-and-community-groups.html • The Families Information Service Hartlepool (FISH) maintains an electronic directory of service providers in Hartlepool (http://hartlepool.fsd.org.uk). Included in this website are organisations that can signpost families to sources of help and information as well as those organisations that can provide IAG directly. 2.3 The research showed that whilst there are many signposting organisations in the town there are only a limited number of licensed advisers. These include: • Citizens Advice Bureau - face to face appointments available 9.2 SCC 12.11.10 Updat e on pr ogress to map f ace to f ace financial advice s er vices in Hartlepool 1 HARTLEPOOL BOROUGH COUNCIL
Scrutiny Co-ordinating Committee – 12 th November 2010 9.2 • West View Advice and Resource Centre - face to face appointments available • Manor Residents through Connected Care - face to face appointments available • Jobcentre Plus - benefit advice for jobseekers only. 2.4 Given the scope of information on both the HVDA and FISH websites, Officers felt that it was inappropriate to replicate this information in a printed directory. However, an existing publication produced by The Financial Inclusion Partnership was updated to reflect the research including more information for families. The ‘Money Matters’ booklet is now available from many community based venues across the town including Sure Start Centres, community centres and libraries and will be updated to reflect future changes. 2.5 Following the mapping exercise the opportunity to develop a joint staff development and awareness programme was also identified. This programme would cut across all those relevant organisations that provide service to individuals and families and that would benefit from a more holistic knowledge of financial inclusion matters. This programme would be led and co-ordinated by the Financial Inclusion Partnership Development Officer and delivered through key partners by the end of March 2011. 2.4 As part of the research officers identified the opportunity to work with the national charitable organisation Child Poverty Action Group (CPAG) to access basic training in financial support for families. The training was targeted by CPAG at specific workers within Sure Start together with their partners. Further training is available from CPAG and this is currently being investigated by officers. 3. RECOMMENDATIONS That Members of the Forum note the content of the report and where appropriate seek clarification. Contact Officer:- Carol Jones Chief Executives Department Hartlepool Borough Council Tel: 01429 863542 Email: carol.jones@hartlepool.gov.uk BACKGROUND PAPERS The Money Matters booklet is attached for Members information. The following websites were used in order to prepare report:- (i) (ii) (iii) (iv) http://www.hvda.co.uk/directory-of-voluntary-and-community-groups.html http://hartlepool.fsd.org.uk http://www.direct.gov.uk/en/index.htm http://www.hmrc.gov.uk/index.htm 9.2 SCC 12.11.10 Updat e on pr ogress to map f ace to f ace financial advice s er vices in Hartlepool 2 HARTLEPOOL BOROUGH COUNCIL
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scrutiny coordinating committee agenda - Hartlepool Borough Council

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