Medical Practitioner, Dr E New Zealand Men's Clinic - Health and ...

Opinion 08HDC02899, 08HDC05986, 08HDC07100, 08HDC09984
Overview
This report considers the service(s) provided to four men who attended the New
Zealand Men’s Clinic (the Clinic) and were seen by the Clinic’s sole medical
practitioner, Dr E. The Clinic specialises in the treatment of erectile dysfunction,
premature ejaculation, and related complaints. The four men complained about the
service provided by Dr E and the Clinic. This investigation has reviewed the standard
of assessment and clinical examination performed.
The four cases have been reported together because of the similarity of the issues
raised.
Parties involved
Mr A
Mr B
Mr C
Mr D
Dr E
New Zealand Men’s Clinic
Consumer/complainant
Consumer/complainant
Consumer/complainant
Consumer/complainant
Provider/medical practitioner
Provider
Complaint and investigation
Between 28 February and 19 June 2008, the Health and Disability Commissioner
(HDC) received four complaints about the services provided by Dr E of the New
Zealand Men’s Clinic (the Clinic). The formal issues identified for investigation are
set out in Appendix 1.
Information was obtained from Mr A, Mr B, Mr C, Mr D, Dr E, and the Clinic. Expert
advice was obtained from general practitioner Dr Stuart Tiller, and is set out in
Appendices 2 to 5.
Information gathered during investigation
New Zealand Men’s Clinic
The New Zealand Men’s Clinic (the Clinic), which advertises widely throughout New
Zealand, states in its publicity material that it has “the most experienced staff in the
country for erectile dysfunction (ED), premature ejaculation (PE), low sex drive, and
performance anxiety related to these”. It states that it provides the “broadest range of
18 December 2008 1
Names have been removed (except the NZ Men’s Clinic) to protect privacy. Identifying letters are
assigned in alphabetical order and bear no relationship to the person’s actual name.