Federal Mediation & Conciliation Service - IAFC

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R.D. & T. Programs • Supervisor / Steward Training – Communication skills – Contract interpretation & administration – Conflict resolution – Grievance handling
SUCCESS STORIES RBO Phoenix Fire Department • 1984 – First RBO in Public Sector • 25 years of using the RBO process • Annual Event – 5 to 8 action plans per year • RBO concentrates heavily on Operations, Production & Customer <strong>Service</strong> Delivery • Joint Labor/Management commitment to Plan • Action Plan is widely distributed
Page 1 and 2: Federal Mediation & Conciliation Se
Page 3 and 4: F.M.C.S. Mission • Promote sound
Page 5 and 6: FMCS Services • Dispute Mediation
Page 7 and 8: FMCS Dispute Resolution • Collect
Page 9 and 10: FMCS Relationship Development & Tra
Page 11 and 12: Arbitration Services • As a servi
Page 13 and 14: A.D.R. Programs • Alternatives to
Page 15 and 16: Qualities of Effective L/M Relation
Page 17 and 18: R. D. & T. Programs • Interest Ba
Page 19 and 20: Objective of RBO/IBR • Take good
Page 21: R. D. & T. Programs • Removing Th
Page 25 and 26: Success Stories IBB • Scottsdale
Page 27 and 28: Cost Effectiveness of Using FMCS
Page 29 and 30: - Direct wages = $361,214,087 - Dir

Federal Mediation & Conciliation Service - IAFC

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