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Oficina Económica y Comercial<br />

de la Embajada de España en Sofia<br />

<strong>Informes</strong> <strong>Sectoriales</strong><br />

<strong>OP</strong>ORTUNIDADES DE INVERSIÓN Y CO<strong>OP</strong>ERACIÓN EMPRESARIAL<br />

TOURISM AND RE-<br />

LATED SERVICES<br />

IN BULGARIA


<strong>Informes</strong> <strong>Sectoriales</strong><br />

<strong>OP</strong>ORTUNIDADES DE INVERSIÓN Y CO<strong>OP</strong>ERACIÓN EMPRESARIAL<br />

TOURISM AND RE-<br />

LATED SERVICES<br />

IN BULGARIA<br />

This market report has been elaborated<br />

by NEWTON Finance Bulgaria<br />

AD under the supervision of the<br />

Spanish Economic and Commercial<br />

Office of the Spanish Embassy in<br />

Sofia<br />

Febrero 2006


TOURISM AND RELATED SERVICES IN BULGARIA<br />

INDEX<br />

1. INTRODUCTION 5<br />

1.1. THE BULGARIAN ECONOMY 6<br />

1.2. PROSPECTS OF THE BULGARIAN MARKET 9<br />

1.3. APERTURE TO FOREIGN INVESTMENT 11<br />

2. OVERVIEW 17<br />

2.1. DEFINITION AND DESCRIPTION OF EACH SECTOR 17<br />

2.2. GENERAL OVERVIEW OF TOURISM SECTOR 20<br />

3. POLICIES AND LEGAL FRAME FOR FOREIGN INVESTMENT 25<br />

3.1. GOVERNMENT POLICIES AND REGULATIONS FOR FOREIGN INVESTMENTS<br />

IN TOURISM AND RELATING SERVICES 26<br />

3.2. POLICIES FOR THE PROMOTION OF INVESTMENTS 27<br />

3.3. IMPLEMENTATION METHODS 28<br />

3.4. RELEVANT ADMINISTRATIVE BODIES 31<br />

3.4.1. GOVERNMENT ORGANIZATIONS IN THE TOURISM SPHERE 31<br />

3.4.2. NON-GOVERNMENTAL ORGANIZATIONS IN THE TOURISM SPHERE 33<br />

3.4.3. LOCAL AND REGIONAL TOURIST ORGANIZATIONS 35<br />

4. PRACTICAL ASPECTS OF THE INVESTMENTS 36<br />

4.1. MAIN COSTS FOR INVESTMENTS IN THE TOURISM SECTOR 36<br />

4.1.1. LABOR COSTS 36<br />

4.1.2. TAXATION 37<br />

4.1.3. PR<strong>OP</strong>ERTY TAXES 41<br />

4.1.4. PR<strong>OP</strong>ERTY COSTS 41<br />

4.1.5. LABOR AND SOCIAL SECURITY LEGISLATION 42<br />

4.1.6. TOURISM TAXATION 42<br />

4.1.7. TOURISM FEES 43<br />

4.2. MAIN BARRIERS TO INVESTMENTS 43<br />

4.2.1. GENERAL BARRIERS TO INVESTMENTS 43<br />

4.2.2. SPECIFIC BARRIERS TO INVESTMENTS IN THE SECTOR 45<br />

4.3. SEARCHING FOR A PARTNER. ASPECTS TO BE CONSIDERED WHEN<br />

NEGOTIATING A CONTRACT 48<br />

4.4. FOREIGN AND SPANISH INVESTMENT IN THE SECTOR. MAIN SUCCESSFUL<br />

CASES OF IMPLEMENTATION IN BULGARIA 51<br />

5. ANALYSIS OF THE MARKET OFFER 55<br />

5.1. DOMESTIC PRODUCTION AND MAIN PRODUCERS 55<br />

5.1.1. TYPES OF TOURISM 55<br />

5.1.2. HOTELS AND RESTAURANTS 59<br />

5.1.3. TOUR <strong>OP</strong>ERATORS 63<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 3


TOURISM AND RELATED SERVICES IN BULGARIA<br />

5.1.4. DEVEL<strong>OP</strong>ERS 63<br />

5.2. FOREIGN PRODUCTION AND MAIN SUPPLIERS 65<br />

5.3. GEOGRAPHIC DATA 66<br />

6. ANALYSIS OF THE MARKET DEMAND 69<br />

6.1. GENERAL CONSUMPTION TRENDS 69<br />

6.2. CONSUMER PROFILE 73<br />

6.3. GEOGRAPHIC LOCATION OF MAIN MARKETS 79<br />

6.4. PERCEPTION OF SPANISH PRODUCTS 81<br />

7. <strong>OP</strong>PORTUNITIES AND RISKS FOR SPANISH COMPANIES 82<br />

BIBLIOGRAPHY 86<br />

ANNEXES 87<br />

LEGISLATIVE FRAMEWORK IN THE TOURISM AREA: 87<br />

GOVERNMENT ORGANIZATIONS ON THE INTERNET 87<br />

NON-GOVERNMENTAL ORGANIZATIONS ON THE INTERNET 87<br />

TOURISM EXPOS IN BULGARIA: 88<br />

T<strong>OP</strong> 10 HOTEL COMPANIES 2004 88<br />

MAIN TOUR <strong>OP</strong>ERATORS 89<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 4


TOURISM AND RELATED SERVICES IN BULGARIA<br />

1. INTRODUCTION<br />

The territory of Bulgaria covers an area of 110 993.6 km 2 . Situated in the southeast<br />

of the Balkan Peninsula, it is bordered by the Danube River and Romania to the<br />

north, the Black Sea to the east, Turkey and Greece to the south, and Serbia and<br />

FYROM to the west. The area is strategically placed between north and south Europe<br />

and between Europe, Asia and the Middle East. The total length of its boundaries is<br />

2245 km, of which – 52.6% land areas, 30.6% river areas, and 16.8% sea areas. The<br />

country is divided into 28 regions.<br />

With the exception of the Danube lowlands to the north and the Thracian plain in<br />

the south, the country is dominated by mountain ranges. It offers a rich diversity of<br />

landscapes, from mountainous terrain to rich farmland in the Danube Valley and<br />

130 km of beaches along the Black Sea. Bulgaria is one of the fastest growing tourist<br />

destinations in Europe and aside from the summer resorts on the Black Sea coast<br />

and winter skiing resorts in the mountains, it offers a range of other attractions including<br />

mountain scenery, history and wildlife.<br />

According to the latest census taken in 2001, the population of Bulgaria towards<br />

01.03.2001 was 7 932 984 inhabitants. More than one half (51.6%) is concentrated<br />

in 40 towns with more than 25 000 inhabitants. 32.3% of the population lives in the<br />

largest towns of Bulgaria with more than 100 000 inhabitants, which is approximately<br />

one third of the whole population. There are nine Bulgarian towns with population<br />

of more than 100 000 inhabitants: Sofia, Plovdiv, Varna, Burgas, Russe, Stara<br />

Zagora, Pleven, Sliven and Dobrich. Sofia is the capital of the country, with population<br />

of 1 173 988 inhabitants, followed by Plovdiv (338 302), Varna (320 668), Burgas<br />

(209 479), Russe (178 435), Stara Zagora (167 708), Pleven (149 174), Sliven<br />

(136 148) and Dobrich (100 000). The average density of the country’s population is<br />

71.5 inhabitants per km 2 . The regions of Sofia, Plovdiv and Varna are the most urbanized<br />

ones.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 5


TOURISM AND RELATED SERVICES IN BULGARIA<br />

1.1. THE BULGARIAN ECONOMY<br />

Since 2001 the economic growth of Bulgaria has been stable. Bulgaria has maintained<br />

a high degree of macroeconomic stability with strong economic growth, relatively<br />

low inflation and falling unemployment, but the external deficit remains high.<br />

GDP in 2004 compared to 2000 rose 20.5 percent. The increase was lowest in 2001<br />

(4.1%). Boosted by strong domestic demand and high investment, real GDP grew at<br />

5.6% in 2004 which was the highest rate since the start of transition. GDP per capita<br />

in purchasing power standards increased to 30.8% of the EU-25 average. In the first<br />

half of 2005, economic performance continued to be strong with a GDP growth rate<br />

of 6.2%.<br />

Main economic indicators<br />

№ Indicators 2000 2001 2002 2003 2004<br />

1 Gross Domestic Product 26 753 29 709 32 335 34 547 38 008<br />

(BGN m)<br />

Indexes<br />

2000=100 100 104.1 109.2 114.1 120.5<br />

Previous year=100 100 104.1 104.9 104.5 105.6<br />

2 Inflation (CPI-100, %) 10.3 7,4 5,8 2,4 6,2<br />

3 Investment (BGN m) 4 206 5 415 5 909 6 694 7 957<br />

Investment/GDP (%) 15.7 18.2 18.3 19.4 20.9<br />

4 Unemployment (%) 16.4 19.5 16.8 13.7 12.0<br />

5 Employed (thousands) 2 980 2 940 2 979 3 166 3 236<br />

6 Foreign trade<br />

Export - FOB (BGN m) 10 274 11 176 11 858 13 042 15 617<br />

Import - CIF (BGN m) 13 857 15 897 16 451 18 797 22 726<br />

Balance (BGN m) -3 583 -4 721 -4 593 -5 755 -7 109<br />

Balance/GDP (%) -13,4 -15,9 -14,2 -16,7 -18,7<br />

Source: BNB<br />

Investment activity speeded up. From 2000 to 2004 the value of the investments<br />

(gross fixed capital formation – GFCF) almost doubled with its share in the GDP rising<br />

by 5.2 points from 15.7% to 20.9%. Since the beginning of 2003, progress has<br />

been made in the privatization of several large enterprises, including shipbuilding<br />

and telecommunications:<br />

♦ In October 2003, 75% of the Varna shipyard was sold to the Bulyard shipbuilding<br />

company, a US / Bulgarian joint venture company.<br />

♦ In June 2004, Bulgaria finalized the sale of a 65% stake in the Bulgarian Telecommunications<br />

Company (BTC) to a private equity consortium led by Advent International,<br />

for EUR 230 mln. The estimated investment commitment for the next<br />

five years is EUR 700 mln. Until recently BTC was the dominant operator in land<br />

line telecommunications but this has recently changed with the government issuing<br />

licenses to a number of companies, increasing the total number of BTC’s rivals<br />

to 11. Some will offer a full range of services whilst others will provide access<br />

to other networks.<br />

♦ Five of the Bulgarian district heating companies have been prepared for sale and<br />

an international adviser has been appointed for the privatization of five of the<br />

country's thermal power plants.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 6


TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦ The main failure of the privatization program has been in the tobacco industry,<br />

where the proposed sale of key factories collapsed after BAT withdrew due to the<br />

restrictions being placed on the deal. This was blamed on the June 2005 parliamentary<br />

election, with the Movement for Rights and Freedoms, largely backed by<br />

ethnic Turks who are a dominant worker group in the tobacco industry, unable<br />

to support the proposed sale.<br />

Since 2001 employment has increased and unemployment has shrank. The employed<br />

people in 2004 compared with 2000 grew by 256 000 or nearly 9%. The unemployment<br />

rate fell by 4.4 points from 16.4% to 12.0%.<br />

Inflation in the country was continuously decreasing until 2003. Compared with<br />

2000 it fell over four times. In 2004, however, as compared with 2003, it was 2.5<br />

times higher. This adverse to the economic development of the country trend continued<br />

in 2005 when, compared to 2004, the average annual consumer prices jumped<br />

6.5%.<br />

Foreign Trade<br />

After a temporary improvement in 2004, the current account deficit increased again<br />

considerably in 2005. According to preliminary January – December 2005 data from<br />

the Bulgarian National Bank (BNB), the current account deficit was EUR 3.163 bln<br />

(14.9% of GDP), against a deficit of EUR 1.648 bln (8.5% of GDP) for 2004. In case of<br />

a continued deterioration, additional corrective measures may become necessary.<br />

Without the possibility for active monetary and exchange rate policies within the<br />

currency board arrangement, tight fiscal and wage policies are critical for maintaining<br />

internal and external stability.<br />

(% of GDP)<br />

0<br />

-2<br />

-4<br />

-6<br />

-8<br />

-10<br />

-12<br />

-14<br />

-16<br />

Current Account<br />

1999 2000 2001 2002 2003 I. - XII.<br />

2004<br />

I. - XII.<br />

2005<br />

Source: BNB.<br />

Bulgaria’s economic growth has been hampered by the continuously increasing foreign<br />

trade deficit. According to preliminary January – December 2005 data from<br />

BNB, the trade deficit amounted to EUR 4.083 bln (19.3% of GDP), and the deficit<br />

increased by EUR 1.354 bln compared to 2004 (a deficit of EUR 2.729 bln, 14% of<br />

GDP). Despite a better than expected export performance mainly due to favorable developments<br />

in commodity prices, the trade balance deteriorated further in 2005 because<br />

imports surged even more strongly. According to BNB, in January – December<br />

2005 exports (FOB) amounted to EUR 9.454 bln and were up by 18.4% compared to<br />

January – December 2004. In 2005 imports (FOB) increased by 26.3% compared to<br />

2004, reaching EUR 13.537 bln.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 7


TOURISM AND RELATED SERVICES IN BULGARIA<br />

The trade deficit and the current account deficit widened considerably in 2005 also<br />

because of the increase in oil prices.<br />

Structural Reforms<br />

According to the annual EC Monitoring Report 2004, structural reforms have been<br />

further deepened in all areas. Reforms of product and capital markets have continued<br />

and are broadly in line with key objectives of the Lisbon agenda. Privatization<br />

has been completed in many sectors. Good progress was made in the sale of remaining<br />

enterprises, for example in the energy sector, although not without setbacks and<br />

delays as regards for example the failed privatization of the tobacco company or the<br />

cancellation of the privatization process for a thermal power plant. Company restructuring<br />

in the network industries has been triggered by the privatization of companies<br />

and the increasing liberalization of markets.<br />

Preparations for the unbundling of the National Electricity Company have started<br />

with the separation of accounting systems for different units. The implementation of<br />

the national program for restructuring the steel industry, adopted in March 2004, is<br />

to be completed by 2007. Progress in its implementation in the last year included the<br />

closure of some steel mills, staff reductions and further investments. In coal mining,<br />

three more coal pits were privatized during the reporting period and preparations for<br />

the privatization of one of the two remaining state-owned mines are under way.<br />

Prices for energy, gas and telecommunication have been fully aligned with costs.<br />

Some cross-subsidization still exists with regard to electricity and heating energy for<br />

households, but should be phased out in 2006. Following tariff increases for rail<br />

passenger services, the gap to full cost recovery levels has been reduced. Market entry<br />

of new firms has been dynamic, but both market entry and exit continues to be<br />

hampered by relatively costly, complex and time-consuming procedures.<br />

Although further reform is required, structurally the Bulgarian economy has developed<br />

considerably. Greater macroeconomic stability has improved in the business<br />

environment and the agricultural sector's contribution to GDP has halved since<br />

1997, with the service industry now dominating.<br />

Financial Sector<br />

The currency board arrangement pegging the Bulgarian lev (BGN) to the euro continued<br />

to contribute to macroeconomic stability. Bank credits to households and<br />

non-financial enterprises expanded again at almost 50% in 2004 fuelling domestic<br />

demand and import growth. The Bulgarian National Bank (BNB) took additional<br />

measures in April 2005 to curb bank credit growth by imposing de facto ceilings on<br />

the extension of new credits. Partly in anticipation of these measures, credit growth<br />

increased again at record levels in the first quarter of 2005, but cooled down significantly<br />

to under 40% until the end of July. Fiscal policy remained stability-oriented.<br />

Due to better than expected revenues, the general government balance ended with a<br />

surplus of 1.3% of GDP in 2004 (based on EU accounting standards, ESA 95) contributing<br />

to the reduction of general government debt to below 40% of GDP in 2004.<br />

Financial mediation has been further deepened both in the banking and nonbanking<br />

sector. Due to the high credit growth rates, bank credits to non-financial<br />

private corporations and households have increased by almost 10 percentage points<br />

to 35% of GDP until the end of 2004. In line with credit expansion, the ratio of deposits<br />

to GDP increased by more than 10 percentage points to over 50%. Despite the<br />

high credit growth, bank performance indicators do not show any obvious deteriora-<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 8


TOURISM AND RELATED SERVICES IN BULGARIA<br />

tion in the financial situation of banks. The share of substandard and nonperforming<br />

loans stood at 3.5% at the end of 2004 down from 4.2% at the end of<br />

2003. The capital adequacy ratio declined from 22.0% at the end of 2003 to 16.1% at<br />

the end of 2004 but is still well above the legal minimum of 12%. A new regulation<br />

on the capital adequacy of banks entered into force in July 2005. The role of the<br />

non-banking sector in financial mediation remains limited but continues to increase.<br />

Stock market capitalization has increased as a share of GDP from 7.9% at the end of<br />

2003 to 21.5% at the end of June 2005. The assets of pension funds have also further<br />

increased from 1.5% of GDP to 2.4% over the same period.<br />

1.2. PROSPECTS OF THE BULGARIAN MARKET<br />

In 2004, the economy approached by another 4.9 percentage points its 1989 GDP<br />

level, which, according to the Agency for Economic Analysis and Forecasting (AEAF)<br />

at the Ministry of Finance, will be reached in 2006. Concerning the GDP per capita<br />

indicator, the 1989 level was already reached in 2004. The share of the private sector<br />

in gross value added increased by three percentage points compared to the previous<br />

year, and reached a value of 76.5%. This was due both to the higher participation<br />

rate, and to the continuing privatization processes.<br />

Gross Domestic Product<br />

140<br />

GDP 1989=100<br />

130<br />

125.6<br />

134.1<br />

120<br />

110<br />

100<br />

90<br />

80<br />

70<br />

117.6<br />

110.5<br />

115.1<br />

103.8<br />

108.7<br />

100<br />

97.8<br />

102.6<br />

100<br />

93.2<br />

91.9<br />

97.1<br />

88.4<br />

90.9 84.9<br />

91.9<br />

83.3<br />

82.2<br />

87<br />

79.8 80.6 78.8<br />

83.3<br />

83.4<br />

77.2 77.5 79.7 75.9 75.5 77.6 79.6<br />

72.2<br />

76.1 76.4<br />

72.2<br />

70.9 72.5<br />

68.2<br />

60<br />

1989<br />

1990<br />

1991<br />

1992<br />

1993<br />

1994<br />

1995<br />

1996<br />

1997<br />

1998<br />

1999<br />

2000<br />

2001<br />

2002<br />

2003<br />

2004<br />

2005<br />

2006<br />

2007<br />

2008<br />

GDP<br />

GDP per capita<br />

Source: NSI, AEAF<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 9


TOURISM AND RELATED SERVICES IN BULGARIA<br />

During the first half of 2005, the Bulgarian economy continued developing at high<br />

rates. For the first six months GDP increased by 6.2% in real terms, and its nominal<br />

value reached EUR 9.4 billion. This is the highest growth rate of the physical volume<br />

of the indicator for the first half of the year for the last seven years and it creates a<br />

good basis for the realization of an annual growth rate of about 5.7% in 2005. For<br />

the period 2006 - 2008 the Agency for Economic Analysis and Forecasting expects<br />

that the positive development of the Bulgarian economy will be maintained, with<br />

forecasted growth rates of about 5.7-5.9% annually. The factors underlying the forecasts<br />

are the dynamic exports developments and the increasing volume of investments<br />

in the economy.<br />

Both the recent political stability of Bulgaria and its prospective accession to the EU<br />

have underpinned strong recent growth. One of the key factors driving this has been<br />

a credit driven boom which has accelerated since the privatization of the banking<br />

sector. Inflation has increased as a result but it remains in single digits and below<br />

the regional average. Inflation is forecast to fall back to around 4% this year.<br />

One area of obvious risk, however, is that if domestic demand grows at a stronger<br />

than expected rate, then a more strict fiscal and monetary policy will be required to<br />

avoid deterioration in the deficit. Otherwise the sustainability of the currency board<br />

might be jeopardized.<br />

Bulgaria has a lower level of GDP per capita than the average for the last wave of accession<br />

countries, although this is balanced to some extent by a lower than average<br />

level of living costs. In nominal terms for example, Bulgarian GDP (in 2003) stood at<br />

39% of the level of the last EU accession countries. In terms of GDP at Purchasing<br />

Power Parity (PPP), which takes account of differences in living costs, Bulgarian GDP<br />

is however 60% of the average of the last accession countries.<br />

Private consumption per head has risen rapidly since 1999 as income growth has recovered<br />

and real wage growth is expected to increase further in the short term, with<br />

plans by the current government to increase minimum wages by 25%. The taming of<br />

inflation has been a further positive boost to consumers and the main area of downside<br />

risk comes from the effect of a weak labor market, although unemployment is<br />

easing down slowly.<br />

Average monthly incomes increased by 6.3% to BGN 306 in 2004 but average<br />

household spending surged ahead by 14% in the same period. Retail spending grew<br />

at a rate of 13.3% on the year, with household goods and appliances seeing particularly<br />

strong growth (25.2%). Spending has slowed in 2005 but at over 10% remains<br />

very robust.<br />

Key indicators 2003 2004 2005 2006 2007 2008<br />

Real GDP growth (%) 4.3 5.6 4.5 4.7 4.5 4.3<br />

Consumer price inflation (avg %) 2.3 6.1 4.1 3.8 3.6 3.3<br />

Budget balance (% of GDP) 0 1.7 1.1 0.3 -0.3 -0.5<br />

Current-account balance (% of GDP) -9.3 -7.5 -7.2 -7 -6.6 -6.2<br />

Short-term central interest rate (avg<br />

%)<br />

2 1.9 2.3 2.7 3.5 3.8<br />

Exchange rate BGN: USD (avg) 1.73 1.57 1.43 1.4 1.45 1.51<br />

Exchange rate BGN: EUR (avg) 1.96 1.96 1.96 1.96 1.96 1.96<br />

Source: AEAF<br />

With a recent agreement for the potential adoption of the Euro in Bulgaria in 2009 or<br />

2010, thereby reducing exchange-rate risks, trade integration with the EU is expected<br />

to increase. Legislation is planned to allow parallel use of both the Euro and<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 10


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Bulgarian Lev in cash transactions as of 2008, whilst prices will be quoted in both<br />

currencies a year before the changeover.<br />

GDP per capita in Bulgaria is expected to rise by 40% in purchasing power parity<br />

(PPP) terms between 2002-2007 and by 70% in nominal US dollar terms. Even following<br />

this rise, the country will still have some way to go to get in line with Central<br />

& Eastern European averages. It is believed, however, that the current GDP gap is<br />

overstated with Bulgaria's "grey" economy suggested to be the largest in the region; it<br />

is currently estimated at around 30% of GDP. The share of the grey economy is expected<br />

to decline over time as the economy develops and tax administration improves.<br />

In addition to the EU accession negotiations and NATO membership from 2004, Bulgaria<br />

is also a member of the Central European Free Trade Agreement (CEFTA) and<br />

has negotiated bilateral agreements with each member state. This has significantly<br />

changed the trade flow from Bulgaria. However, export growth is expected to slow in<br />

the near term in light of the relative weakness in demand within Europe as a whole.<br />

Bulgaria enjoys easy access to the 132 mln-strong markets of the 10 countries of the<br />

Balkans Region, most of which are undergoing a dynamic transition towards being<br />

market economies. A population of over 60 million lies within 500 km of Sofia and<br />

while local road infrastructure is in urgent need of improvement, a network of international<br />

motorways cross the country, allowing access to Western Europe, the Adriatic,<br />

the Black Sea Coast, as well as Russia and Asia.<br />

1.3. APERTURE TO FOREIGN INVESTMENT<br />

Bulgaria ranks first in the world by investment to gross domestic product (GDP) ratio<br />

for 2005. As regards 2005 overall investments, the money has been invested in construction<br />

of supermarkets, hotels, industrial enterprises, power engineering, telecommunications,<br />

and transport.<br />

According to preliminary January – December 2005 data from the Bulgarian National<br />

Bank (BNB), the foreign direct investments (FDI) in Bulgaria amounted to EUR<br />

1.876 bln (8.9% of GDP) against EUR 2.278 bln (11.7% of GDP) attracted in 2004.<br />

Foreign direct investment in Bulgaria, EUR million<br />

2004 2005 Growth<br />

Q1 Q2 Q3 Q4 total Q1 Q2 Q3 Q4 total<br />

2005–<br />

2004<br />

Direct investment,<br />

600.8<br />

380. 707. - 1281. 1797. 353. 322.<br />

327. 1604.<br />

2 8 572.5 5 1 5 2<br />

5 0<br />

net<br />

-193.1<br />

Direct investment<br />

-4.5 -5.1 190.3 168.3<br />

-<br />

- - - - -<br />

12.3<br />

15.2 10.2 215.3 15.9 256.5<br />

abroad<br />

-446.8<br />

Foreign Direct<br />

In-<br />

262.1<br />

506.8<br />

392. 532.<br />

1091. 2278. 368. 375.<br />

624. 1876.<br />

6 3<br />

2 2 6 7<br />

9 0<br />

vestment<br />

-402.2<br />

Equity 105. 283.<br />

1080. 1579. 125. 117.<br />

255.<br />

110.8<br />

259.4<br />

capital, incl. 5 1<br />

0 4 6 7<br />

0<br />

757.7 -821.7<br />

From<br />

197.<br />

46.0<br />

privatisation<br />

1<br />

0.0 693.2 936.3 0.0 0.0 0.0 0.0 0.0 -936.3<br />

Nonprivatisation<br />

59.5 85.9 110.8 386.8 643.0<br />

259.4<br />

125. 117.<br />

255.<br />

6 7<br />

0<br />

flows<br />

757.7 114.6<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 11


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Other<br />

capital<br />

Reinvested<br />

earnings<br />

Mergers and<br />

acquisitions,<br />

net<br />

2004 2005 Growth<br />

Q1 Q2 Q3 Q4 total Q1 Q2 Q3 Q4 total<br />

2005–<br />

2004<br />

213.<br />

5<br />

Receipts -<br />

177.<br />

0<br />

77.5 -55.2 412.9<br />

200.<br />

1<br />

200.<br />

8<br />

175.4<br />

332.<br />

8<br />

909.1 496.3<br />

73.6 72.2 73.8 66.4 286.0 42.9 57.2 72.0 37.2 209.2 -76.7<br />

-<br />

180.<br />

0<br />

180.<br />

0<br />

Payments - -<br />

-<br />

829.5<br />

-<br />

-<br />

649.5<br />

-<br />

-<br />

43.3<br />

270.5 - 450.5 - -<br />

-<br />

1100.<br />

0<br />

-<br />

-<br />

1100.<br />

0<br />

-<br />

-<br />

43.3<br />

309.3<br />

1548.<br />

3<br />

-<br />

1239.<br />

0<br />

-<br />

281.<br />

6<br />

-<br />

-<br />

281.<br />

6<br />

-15.5 -<br />

1548.<br />

3<br />

-<br />

1563.<br />

9<br />

Source: BNB<br />

The attracted equity capital (acquisition/disposal of shares and equities in cash and<br />

in kind by non-residents in/from the capital and reserves of Bulgarian enterprises)<br />

reached EUR 757.7 million for the reporting period. Its relative share in the foreign<br />

direct investment for the reporting period amounted to 40.4%. It decreased by EUR<br />

821.7 million compared to that attracted in 2004 (EUR 1,579.4 million, of which<br />

EUR 936.3 million from privatization deals).<br />

-<br />

-<br />

(mln. Euro)<br />

2400<br />

Foreign Direct Investment<br />

(January - December 2005)<br />

2000<br />

1600<br />

1200<br />

800<br />

400<br />

0<br />

Total Equity capital Other capital Reinvested<br />

2004 2005<br />

earnings<br />

Source: BNB<br />

In January–December 2005 there was no equity capital on privatization deals with<br />

non-residents attracted. The attracted equity capital on non-privatization deals totaled<br />

EUR 757.7 million for the reporting period, increasing by EUR 114.6 million<br />

compared to EUR 643 million for 2004.<br />

Foreign direct investment in Bulgaria by years<br />

Privatization<br />

Greenfield + Expansion<br />

Year<br />

% %<br />

2000 36.5 63.5<br />

2001 2.4 97.6<br />

2002 15.0 85.0<br />

2003 16.9 83.1<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 12


TOURISM AND RELATED SERVICES IN BULGARIA<br />

2004 47.8 52.2<br />

Sept 2005 0.0 100.0<br />

Source: InvestBulgaria Agency<br />

By countries, the largest investments in Bulgaria for the reporting period were those<br />

of Austria (36.6% of the total foreign direct investment), Great Britain (10.6%) and<br />

Switzerland (10%).<br />

FDI Flows<br />

Geographical Breakdown<br />

(January - December<br />

2005)<br />

Aus-<br />

36.6<br />

%<br />

U.K.<br />

10.6<br />

%<br />

Othe<br />

r 28.8<br />

%<br />

Ireland<br />

4.4<br />

%<br />

Greec<br />

e 9.6<br />

%<br />

Switzerland<br />

10.0<br />

%<br />

Source: BNB<br />

By branch, the largest investments for January - December 2005 were in Transport,<br />

storage and communication (EUR 519.2 million), Financial intermediation (EUR<br />

472.7 million), Real estate, renting and business activities (EUR 344.6 million), Construction<br />

(EUR 156.7 million) and Manufacturing (EUR 150.3 million).<br />

The total amount of the expected investment in 2006 is EUR 6.1 bln. EUR 3.8 bln<br />

will come from domestic and EUR 2.3 bln from foreign investors.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 13


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Foreign Direct Investment Flows by Industry<br />

(January - December 2005)<br />

27.7%<br />

12.4%<br />

25.2%<br />

8.0%<br />

8.4%<br />

18.4%<br />

Transport, storage and communication<br />

Financial intermediation<br />

Real estate, renting and business activities<br />

Construction<br />

Manufacturing<br />

Other<br />

Source: BNB<br />

Source: BNB<br />

Some of the largest investments in 2005 include Mobiltel’s capital increase through<br />

Telekom Austria’s buy out of the Bulgarian company, Lukoil’s investments in Neftochim<br />

Bourgas, and financial institutions increasing their capital for loans to small<br />

and medium sized businesses. Among the largest investors were Sofia Med, Sisecam,<br />

Kremikovtsi, Dundee Precious Metals, Asarel Medet, and Festa hotels.<br />

Investments in 2005 were relatively equally spread throughout all sectors and from<br />

all countries, whereas last year’s bulk of investments was in the energy and bank<br />

sector.<br />

In 2005, InvestBulgaria Agency certified 10 projects as first class investments and 2<br />

projects as third class investments. InvestBulgaria Agency (IBA) expects the total<br />

volume of investments in 2006 to be EUR 6.1 bln of which EUR 3.8 bln will be domestic<br />

investments and EUR 2.3 bln will be foreign investments. These figures do<br />

not include privatization deals. According to InvestBulgaria Agency, investments in<br />

2006 will have emphasis on high technologies and telecommunications sectors. Estimates<br />

indicate that the predicted investments will be distributed in the following<br />

manner: 25% in manufacturing, 20% in services, 20-25% in the energy sector and<br />

the rest in the transportation, and mining and quarrying sectors.<br />

The underlying factors behind the increased level of green-field investment in Bulgaria<br />

include:<br />

♦ Political and economic stability - Bulgaria is perceived to be the most stable<br />

country in the Balkans;<br />

♦ GDP growth - commentators believe growth of circa 5% will be sustained over the<br />

medium term;<br />

♦ Strategic geographic location;<br />

♦ Significantly lower labor costs than the European average;<br />

♦ Competitive tax regime - corporate tax and VAT among the lowest in Central and<br />

Eastern Europe;<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 14


TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦<br />

♦<br />

♦<br />

♦<br />

♦<br />

Duty-free movement of goods and services within a market of 550 million consumers.<br />

Bulgaria has free trade agreements with the EU, EFTA, CEFTA, Turkey,<br />

FYROM, Croatia and Israel;<br />

55 double tax agreements and 52 on the mutual protection and promotion of foreign<br />

investment;<br />

Investment by foreigners receives equal treatment to investment by Bulgarian<br />

residents;<br />

Significant potential for hi-tech and Research and Development related ventures;<br />

The Bulgarian Lev will remain pegged to the Euro until it can join EMU (2009 at<br />

the earliest).<br />

Looking ahead, in 2005 the Bulgarian Ministry of Economy retained Deloitte &<br />

Touche to prepare a report on the country’s investment strategy. Three economic<br />

sectors were chosen by the consultant to target attracting investment: ICT (incl. electronics),<br />

outsourcing, and manufacturing of machines and electrical equipment.<br />

Deloitte made a research among investors and determined the factors for taking a<br />

decision to attract investments in the three target sectors. The research indicated<br />

that Bulgaria has some important weaknesses and should address them as much as<br />

possible. It is expected that making commitments to effect these improvements and<br />

achieving an observable progress will be awarded with a sustainable increase of foreign<br />

direct investment.<br />

The measures to overcome the competitive shortcomings of Bulgaria can be grouped<br />

as follows: education and training, infrastructure, management reforms, and incentives.<br />

Education & training. Bulgaria’s labor force has qualities in some key areas that are<br />

important for outsourcing, ICT and/or engineering sectors. The improved knowledge<br />

and skills of the laborers (present and potential) in these sectors will make Bulgaria<br />

more attractive for potential investors. Stepped up and more comprehensive training<br />

could additionally enhance the investors’ interest in Bulgaria. Priority in the field of<br />

training could be given to areas such as: foreign languages (especially English and<br />

German), ICT (esp. IT maintenance, networks, telecommunications, and software),<br />

management (esp. directed towards ICT and outsourcing).<br />

Infrastructure has improved significantly for the last 5 years and there are plans to<br />

continue building it in the near future. Nevertheless, infrastructure is a main constraining<br />

factor for the investors in industry sectors. Both international transport<br />

connections and many local roads and utilities need improvement.<br />

Reform of the managerial / administrative environment. Investment climate in Bulgaria<br />

as a whole is similar or better than that of Croatia and Romania, but not as<br />

good as that in the five countries of Central Eastern Europe, showed the research<br />

among investors. Foreign investors are not satisfied with the level of administrative<br />

services and the level of transparency. It is necessary for the pace of administrative<br />

reform in Bulgaria to at least correspond to those in the neighboring countries, otherwise<br />

there is a danger for the country to be perceived as a difficult place to develop<br />

business.<br />

Incentives. It is recommended to develop the system of incentives in such a way as to<br />

achieve two comprehensive goals: “compensating the investors for shortcomings” in<br />

Bulgaria and encouraging investments in target sectors. “Compensating the investors<br />

for shortcomings” in Bulgaria supposes focusing on financial incentives. Cur-<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 15


TOURISM AND RELATED SERVICES IN BULGARIA<br />

rently, Bulgaria has one of the lowest corporate tax tariffs in Europe. Since this is an<br />

area of competitive advantage, the incentives should be aimed somewhere else. They<br />

must be directed towards improving and ensuring the infrastructure. Subsidies,<br />

grants or credits under better terms could be given to companies that want to enhance<br />

the qualification of their employees, etc.<br />

The report contains also an analysis of the countries that have made substantial investments<br />

in Bulgaria in the past and that are potential sources of investment in the<br />

three target sectors. The target countries - sources of investment are: Greece, Italy,<br />

the USA, Germany, Belgium, Austria, Great Britain, Switzerland, and France.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 16


TOURISM AND RELATED SERVICES IN BULGARIA<br />

2. OVERVIEW<br />

2.1. DEFINITION AND DESCRIPTION OF EACH SECTOR<br />

Bulgaria’s Tourism Act has been in force since October 2002, with subsequent<br />

amendments made in December 2002, May 2004, April 2005, May 2005, Nov 2005,<br />

and December 2005. The law settles the public affairs connected with the implementation<br />

of management and control in tourism, interaction of the state and the<br />

municipalities, as well as the participation of non-profit corporate bodies and individuals<br />

in these activities.<br />

The state policy in tourism is determined by the Council of Ministers. The objective<br />

of the law is to:<br />

• Provide conditions for development of tourism as a priority branch;<br />

• Introduce unified criteria for the practices of tourism;<br />

• Provide protection of the users of the tourist product;<br />

• Determine the rights and obligations of the persons related to tourism;<br />

• Stipulate the control over the tourist activities and the quality of the tourist<br />

product.<br />

The law regulates tourism as a combination of specific economic activities, trips,<br />

participation in cultural events, forums and others, carried out on tourist sites and<br />

directed toward creation, offering, implementation and consumption of commodities<br />

and services forming the tourist product.<br />

Tourist activities are:<br />

• Tour operation activity and tour agency activity;<br />

• Hotel and restaurant keeping;<br />

• Providing additional tourist services.<br />

Tour operator's activity is the organizing of group or individual travels trips with<br />

common price and sale of travels directly and/or through tourist agent under contract<br />

and voucher to end user.<br />

Tourist agent's activity is the fulfillment of mediation in: sales of organized trips,<br />

passenger aviation, water and bus transportation; reservation, visa, guiding and<br />

other additional tourist services, as well as insurance related to the tourist trip.<br />

Hotel keeping is the provision of tourist services in all kinds of categorized under<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 17


TOURISM AND RELATED SERVICES IN BULGARIA<br />

the law or with issued temporary certificate for opened procedure for categorization<br />

means for shelter, places for accommodation and tourist cottages.<br />

Restaurant keeping is the provision of tourist services in all catering and entertainment<br />

establishments categorized according to the law and catering establishments<br />

adjacent to tourist cottages.<br />

Additional tourist services are services, connected with travels, entertainment,<br />

events and other events of cultural and introductory nature, sport and animation,<br />

balneological and other medical services, congress and business events, using rope<br />

lines, renting beach installations, equipment and vehicles, schools and clubs of riding,<br />

yachting, surf, ski-schools, schools for water sports and other services contributing<br />

to the development of tourism.<br />

Tourist sites are:<br />

• Shelter places - hotels, motels, villa and tourist settlements;<br />

• Accommodation places - boarding houses, recreation homes, family hotels, individual<br />

rooms, villas, houses, bungalows and camping sites;<br />

• Food and entertainment establishments - restaurants, fast food establishments,<br />

public houses, cafes and bars;<br />

• Places of tour operation and tourist agency and information services;<br />

• Beaches – beaches at natural water sites (sea, river and lake) and beaches at artificial<br />

water sites (dams and at swimming pools);<br />

• Ski tracks – ski tracks for alpine ski and snowboard and ski tracks for ski running;<br />

• Centers and places for offering and using tourist services: balneological, sport,<br />

entertainment places, etc.;<br />

• Museums, reservations, cultural monuments and monuments of the historical<br />

heritage according to the Law on Cultural Monuments and Museums, as well as<br />

cultural institutes according to the Law on Protection and Development of Culture;<br />

• National parks, natural parks, reserves, maintained reserves, protected areas<br />

and natural landmarks according to the Law on Protected Territories.<br />

• Tourist cottages – tourist cottages, tourist training centers and tourist boarding<br />

houses and catering establishments adjacent to the tourist cottages – tourist<br />

canteens, tourist buffets and tourist canteens with waiter services.<br />

Categorization<br />

The mayor of the municipality determines the category of:<br />

• Places of shelter - category "one star" and adherent food and entertainment establishments;<br />

• Family hotels, boarding houses, houses and individual rooms, as well as adherent<br />

food and entertainment establishments - category "one star", "two stars" and<br />

"three stars";<br />

• Other places of accommodation - category "one star", "two stars" and adherent<br />

food and entertainment establishments;<br />

• Independent food and entertainment establishments - category "one star" and<br />

"two stars".<br />

The Chairman of the State Tourism Agency determines the category of:<br />

• Places of shelter - category "two stars", "three stars", "four stars" and "five stars"<br />

and adherent food and entertainment establishments;<br />

• Places of accommodation, with exception of family hotels, boarding houses,<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 18


TOURISM AND RELATED SERVICES IN BULGARIA<br />

houses and individual rooms - category "three stars", "four stars" and "five<br />

stars" and adherent food and entertainment establishments;<br />

• Independent food and entertainment establishments - category "three stars",<br />

"four stars" and "five stars";<br />

• Beaches – category "A", "B" and "C";<br />

• Ski-tracks – category "Green", "Blue", "Red" and "Black";<br />

• Tourist cottages and catering establishments adjacent to tourist cottages – "one<br />

edelweiss", "two edelweiss" and "three edelweiss";<br />

Tourism is:<br />

1. Holiday;<br />

2. Cultural - historic;<br />

3. Ecological;<br />

4. Health and balneological;<br />

5. Sport;<br />

6. Rural;<br />

7. Congress;<br />

8. Other.<br />

The state promotes financially the tourism by providing resources for:<br />

• National advertising in the sphere of tourism;<br />

• Control over the quality of the tourist product;<br />

• Unified system of tourist information;<br />

• Training and qualification of the personnel engaged in tourism;<br />

• Analyses and prognoses for the condition and development of tourism;<br />

• Sociological studies in the sphere of tourism on national level;<br />

• Participation in projects of international programs.<br />

The resources are submitted annually through the budget of the Ministry of Economy<br />

and Energy as follows:<br />

• Subsidy from the central budget;<br />

• Revenue from:<br />

• fees for registration tourist activities and for categorization of tourist sites;<br />

• fines and proprietary sanctions imposed by the chairman of Commission for<br />

Trade and Consumers’ Protection;<br />

• interests;<br />

• other resources determined by a normative act.<br />

Resources for development of tourism are also provided by donations and aid, as<br />

well as by international programs and agreements.<br />

Resources for development of tourism in the municipality are raised by a decision<br />

of the municipal council from:<br />

• Tourist fees determined by the Law on local taxes and fees collected on the territory<br />

of the municipality, paid for spending the night in shelters or in accommodation<br />

places;<br />

• Fines and proprietary sanctions imposed by the mayor of the municipality;<br />

• Fees for categorization of tourist sites;<br />

• Resources submitted for fulfillment of expedient programs and projects;<br />

• Donations and aid, resources of international programs and agreements;<br />

• Interests;<br />

• Other sources.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 19


TOURISM AND RELATED SERVICES IN BULGARIA<br />

2.2. GENERAL OVERVIEW OF TOURISM SECTOR<br />

Geographic map of the Republic of Bulgaria<br />

The tourism industry is a priority sector of the Bulgarian national economy, forming<br />

a significant part of the local GDP. The industry guarantees high employment and<br />

helps activation of the national balance of payments. The tourism business in Bulgaria<br />

is 100% private.<br />

The tourist sector has traditionally played an important role in the economic development<br />

of Bulgaria. The country is getting larger international popularity due to the<br />

combination of natural and cultural heritage and a rich and attractive network of<br />

natural and cultural resources. Tourism accounted for 5% of Bulgaria’s GDP reported<br />

in 2004. This sector has its specific social significance, as it is considered<br />

capable of reducing the rate of unemployment in the regions where unemployment is<br />

at its highest rate. In these regions, tourism is considered an alternative revenue<br />

source for the population, a possibility for development of the infrastructure, a rea-<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 20


TOURISM AND RELATED SERVICES IN BULGARIA<br />

son for the increasing value of both real estate properties and labor. Investments in<br />

the sector are very intense: both in increasing the lodging base and diversifying the<br />

tourist services in the traditional for the country sea and mountain tourism, as well<br />

as investments in the development of new forms of attracting tourists such as rural,<br />

cultural and eco-tourism, development of spa.<br />

Directing resources into hotel construction, reconstruction of existing ones, construction<br />

of attraction sites, entertainment sites, etc., resulted in some problems in<br />

construction, especially at the big Black Sea resorts such as Sunny Beach (north of<br />

Burgas) and Golden Sands (north of Varna). Excessive building in some of the resorts<br />

has turned them into less attractive for western tourists, and has led to problems<br />

with the less-developed infrastructure and damaging of the ecosystem. At the<br />

same time, in mountain and spa-related tourism, there has been a tendency of slow<br />

modernization of the lodging base and the infrastructure. However, in recent years,<br />

in some of these resorts (Bansko, Pamporovo, Borovetz, Velingrad, Devin, Hissar)<br />

there are major investment programs, which will lead to a significant capacity increase<br />

of those resorts and an increase of the number of foreign and Bulgarian tourists.<br />

A major problem for Bulgaria, and especially for tourism as a sector of the economy,<br />

is the poor infrastructure. There are still no modern airports, no well-maintained and<br />

marked roads, few facilities at tourist sites. The Ministry of Finance has approved<br />

the financing of 31 projects which aim to improve the infrastructure related to cultural<br />

tourist sites. The sum total is BGN 2.8 million, and the approximate sum for<br />

each project is BGN 100 000. The projects aim to facilitate the access to those tourist<br />

sites and thus to improve their quality as a product. Among the sites included in<br />

the program for constructing modern infrastructure are the Perperikon fortress, The<br />

Madara Horseman, The Melnic Earth Pyramids, The Rojen Monastery, Aladja Monastery<br />

and others.<br />

The insufficient number of experienced and well-qualified personnel is another major<br />

problem in the tourist sector. There is a direct interdependence between the increase<br />

in personnel demand and the increase of the lodging base in resorts. The average<br />

wage in the sector is quite low. This factor further makes it difficult for hotel and restaurant<br />

managers to find qualified personnel. This issue is crucial in order to keep a<br />

growing competition ratio of Bulgarian resorts as compared to those in Greece and<br />

Turkey. Personnel in hotels is usually hired only for the season period, and lacks the<br />

appropriate qualification. The next season, managers have to look for new personnel<br />

which discourages them to invest in staff. At the same time, tourist expectations get<br />

higher.<br />

Competition in neighboring countries is also growing, and some of the qualified personnel<br />

prefer to work in Turkey and Greece, due to higher wages.<br />

However, tourism in Bulgaria as a whole is developing, and its significance as a<br />

structural determining sector increases. The trend of increasing efficiency of tourism<br />

in Bulgaria was strong in 2004. Revenues from tourism in the country’s payment<br />

balance exceeded BGN 3.4 bln, increasing by nearly BGN 560 mln or 1/5 from 2003.<br />

Revenues from tourism in the country’s payment balance (2000-2004), in BGN<br />

mln<br />

Index versus the previous<br />

year<br />

BGN mln<br />

Index versus 2000<br />

2000 2 285<br />

2001 2 120 93 93<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 21


TOURISM AND RELATED SERVICES IN BULGARIA<br />

2002 2 253 106 99<br />

2003 2 856 127 125<br />

2004 3415 120 149<br />

Source: NSI<br />

Following the drop in 2001 and 2002, as compared with 2000, significant jumps<br />

were registered in 2003 and 2004.<br />

Growth in revenues from tourism (2001-2004) in BGN mln (base previous year)<br />

700<br />

600<br />

500<br />

400<br />

300<br />

200<br />

100<br />

0<br />

-100<br />

-200<br />

-300<br />

603<br />

559<br />

133<br />

-165<br />

2001 2002 2003 2004<br />

Source: NSI<br />

Over the review period, significant changes in tourism revenues by months were observed.<br />

They outline the growing role of summer tourism by the year 2003. As a result<br />

of this trend, its material base is currently substantially developed.<br />

Revenues from tourism services (2004), by months, %<br />

20<br />

18<br />

16<br />

14<br />

12<br />

10<br />

8<br />

6<br />

4<br />

2<br />

0<br />

January<br />

February<br />

March<br />

April<br />

May<br />

June<br />

July<br />

August<br />

September<br />

October<br />

November<br />

December<br />

Source: NSI<br />

Compared with 2000, the share of the summer months (May-October) in 2004 is<br />

higher by over 6 points. Until the year 2003, the share of revenues generated in the<br />

winter period (November-April) was down 6.1 points. Due to the active building ac-<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 22


TOURISM AND RELATED SERVICES IN BULGARIA<br />

tivities in Bulgaria’s winter centers (hotels and facilities) in 2004, the trend of reducing<br />

share of revenues from this period was practically interrupted. In 2004, as compared<br />

to 2003, the drop is by only 0.1 points.<br />

Revenues from tourist services in 2004, by periods, in %<br />

100<br />

90<br />

80<br />

70<br />

60<br />

50<br />

40<br />

30<br />

20<br />

10<br />

0<br />

2000 2001 2002 2003 2004<br />

Summer<br />

Winter<br />

Source: Bulgarian National Bank (BNB)<br />

The spending made by Bulgarian citizens for travels abroad have been developing<br />

with an unstable, still upward trend of increase, especially in 2003 and 2004.<br />

Spending by Bulgarian citizens for travels abroad (2000-2004), BGN mln<br />

year BGN mln Index versus the previous year Index versus 2000<br />

2000 1 148<br />

2001 997 86.8 86.8<br />

2002 1 098 110.1 95.6<br />

2003 1 293 117.8 112.6<br />

2004 1517 117.3 132.1<br />

Source: NSI<br />

Spending by Bulgarian citizens for travels abroad have been growing at slower rates.<br />

In 2004, they are lower by 18 points than the revenues generated from tourism.<br />

As a result, the balance from tourism in the country’s payment balance is positive<br />

and is developing with an upward trend of increase.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 23


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Balance from tourism in the country’s payment balance (2000-2004), BGN mln<br />

2 000<br />

1 800<br />

1 600<br />

1 400<br />

1 200<br />

1 000<br />

800<br />

600<br />

400<br />

200<br />

0<br />

1 137<br />

1 123 1 157<br />

1 563<br />

1 898<br />

2000 2001 2002 2003 2004<br />

Source: NSI<br />

The balance in 2004, as compared with 2000, was bigger by BGN 761 mln or 67 per<br />

cent.<br />

Share of the tourism services in Bulgaria’s GDP (2000-2004), in %<br />

year<br />

Share<br />

2000 4.25<br />

2001 3.78<br />

2002 3.88<br />

2003 4.54<br />

2004 5.00<br />

Source: NSI<br />

Following a certain drop registered in 2001 and 2002, starting from 2003, the significance<br />

of tourism in the forming of Bulgaria’s GDP has been increasing gradually.<br />

In 2003, the share of tourist services in GDP was 0.29 points bigger than in 2000.<br />

The growth was even more intensive in 2004, when the share of this type of services<br />

increased by 0.75 points up to 5%.<br />

Tourism has contributed greatly to the country’s economic growth. In 2004, tourism<br />

trade accounted for some 10% of the country’s GDP growth, as compared with 2003.<br />

According to 2005 preliminary data, revenues from international tourism (excluding<br />

transport) for the first eleven months of 2005 came up to EUR 1 806.4 million<br />

(8.78% more year-on-year). Expenditure of Bulgarian citizens for travelling abroad<br />

for the eleven months amounted to EUR 744.5 million (4.64% more year-on-year).<br />

Net revenues (the positive balance) from international tourism for the eleven months<br />

of 2005 reached EUR 1 061.9 million (up 11.9% y/y), exceeding for the first time the<br />

token limit of EUR 1 billion in September 2005.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 24


TOURISM AND RELATED SERVICES IN BULGARIA<br />

3. POLICIES AND LEGAL FRAME FOR<br />

FOREIGN INVESTMENT<br />

Legal and International Guarantees for Foreign Investment<br />

♦ National Treatment<br />

The Bulgarian Constitution and the Encouragement of Investment Act provide national<br />

treatment to foreign investors which means that foreign investors are entitled<br />

to perform economic activity in the country under the same provisions applicable to<br />

Bulgarian investors except where otherwise is provided by law. In particular this<br />

principle covers the whole range of economic and legal forms of activities for accomplishing<br />

entrepreneurial businesses. The national treatment to foreign investors includes<br />

the participation in the process of Privatization and acquisition of shares, debentures,<br />

treasury bonds and other kinds of securities.<br />

♦ Most Favored Nation Status<br />

Bulgaria is a signatory to a system of bilateral treaties on promotion and mutual protection<br />

of foreign investment which provide, further to the national treatment regime,<br />

for the most favored nation status of the investment made by entities and individuals<br />

from one of the contracting countries on the territory of the other contracting country.<br />

♦ Priority of International Treaties<br />

When international treaties to which Bulgaria is a party provide for more favorable<br />

terms and conditions for foreign investment, these terms have precedence over the<br />

local rules. This guiding principle finds expression in the treaties for protection of<br />

foreign investment and especially in the agreements for abstaining of double taxation<br />

regulations. The international treaties on mutual protection of foreign investment<br />

always include an extended concept of a foreign direct investment, and the application<br />

of this concept shall be prior to the Bulgarian legislation.<br />

♦ Legal Guarantees against Adverse Changes in the Law<br />

The Encouragement of Investment Act stipulates the principle that foreign investment<br />

made prior to the adoption of amendments in law imposing statutory restrictions<br />

only with regards to foreign investment, shall not be affected by these restrictions.<br />

The sense of the law provides for that foreign investment shall be guaranteed<br />

against subsequent legislative changes.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦ Protection against Expropriation<br />

The Bulgarian Constitution allows forcible expropriation of property in the name of<br />

the state or for municipal needs only if effected by virtue of a law provided that these<br />

needs cannot otherwise be met, and after a fair compensation has been ensured in<br />

advance.<br />

Expropriation under Bulgarian law is governed by the State Property Act and Municipal<br />

Property Act.<br />

3.1. GOVERNMENT POLICIES AND REGULATIONS FOR FOREIGN<br />

INVESTMENTS IN TOURISM AND RELATING SERVICES<br />

• Bulgaria in the process of joining the EU<br />

Focused on joining the EU as scheduled on 1 January 2007, Bulgaria’s currently active<br />

legislation, reflecting the Government policy, offers quite a large number of opportunities<br />

for investments in the country.<br />

According to the European Commission, Bulgaria is generally meeting the commitments<br />

and requirements arising from the accession negotiations in the areas of capital<br />

movements and payments and payment systems and is expected to be in a<br />

position to implement this acquis from accession. Some legislative alignment is still<br />

needed as regards the Social Insurance Code and in the area of cross-border payments<br />

in Euro, financial collateral arrangements and concerning the requirement for<br />

system operators to be established in Bulgaria. Minor adjustments are also needed<br />

in the field of redress procedure for the settlement of disputes between banks and<br />

customers.<br />

In order to complete preparations for membership, Bulgaria must align with the revised<br />

recommendations of the Financial Action Task Force on money laundering and<br />

terrorist financing, and notably ensure that legislation in this area is fully and effectively<br />

enforced and that proven cases of money laundering are prosecuted.<br />

Bulgaria is also generally meeting the commitments and requirements arising from<br />

the accession negotiations in the fields of company law and accounting, but some<br />

adjustments are still needed. Upon accession, Bulgaria is expected to be in a position<br />

to implement this acquis, as well as the Regulation replacing the Brussels Convention<br />

and the provisions of the Rome Convention.<br />

Regarding the competition policy Bulgaria is generally meeting the commitments<br />

and requirements arising from the accession negotiations in the fields of anti-trust<br />

and state aid, and is expected to be in a position to implement this acquis from accession.<br />

In completing preparations for membership, particular attention must be<br />

paid to fine-tuning and updating legislative alignment, continuing to strengthen administrative<br />

capacity and, most importantly, continuing the development of a track<br />

record of proper application and enforcement of both anti-trust and state-aid legislation.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

In a way to provide equal opportunities for all the investors Bulgaria adopted uniform<br />

corporate tax – 15 percent for the profits and incomes of both local and foreign<br />

companies. The earnings and the incomes gained from capitals invested in Bulgaria<br />

are considered as profits and incomes of national origin regardless of the capital<br />

origin.<br />

In the investment services sector, still important parts of the acquis remain to be<br />

transposed. Further alignment is needed as regards the acquis on market abuse and<br />

prospectuses, as well as the newly adopted acquis on securities markets (markets in<br />

financial instruments). The acquis on capital adequacy remains to be transposed.<br />

Bulgaria has been granted a transitional period until the end of 2009 as regards the<br />

investor compensation scheme, at the end of which it should reach the minimum<br />

level of coverage set out in the acquis.<br />

3.2. POLICIES FOR THE PROMOTION OF INVESTMENTS<br />

The main documents, which define government’s investment policy, are:<br />

♦ The new Encouragement of Investment Act / adopted on 23.04.2004/ regulates<br />

the terms and procedures for encouraging investment in the country, the<br />

activities of the state authorities in the field of investment encouragement, as well<br />

as the protection of investments.<br />

♦ The Rules and Regulations for its implementation were adopted with Decision of<br />

the Council of Ministers No. 213 from 11.08.2004, promulgated in the State Gazette<br />

No. 74, 24.08.2004, in force since 24.08.2004.<br />

♦ The National Investment Promotion Strategy /NIPS/, elaborated under coordination<br />

of the Investment Policy Directorate. The new Encouragement of Investment<br />

Act regulates the terms and procedures of investing in Bulgaria.<br />

The National Investment Promotion Strategy is a horizontal strategy, involving all<br />

the relevant ministries. In its elaboration participated experts from the relevant ministries<br />

and from institutes and NGO’s under the coordination the Investment Policy<br />

Directorate, within the Ministry of Economy. Although it is not a national industrialization<br />

strategy, it is developed in line with the major priorities from the National Plan<br />

for Economic Development (up to the year of 2006) and the National Plan for Development<br />

(2007 - 2013).<br />

The NIPS contains measures, which are grouped in seven lines, each of them aiming<br />

at improving the business climate in Bulgaria and providing better conditions for<br />

foreign investors<br />

♦ Improvement of the general administrative and legal environment;<br />

♦ Development of the infrastructure;<br />

♦ Labor quality improvement;<br />

♦ Regional investment promotion policy;<br />

♦ Support for investments in innovations and hi-technologies;<br />

♦ Investment marketing;<br />

♦ Improvement of the financial environment for the investors.<br />

The Encouragement of Investment Act<br />

Under the Encouragement of Investment Act, foreign investors are:<br />

♦ legal persons which are not registered in Bulgaria;<br />

♦ partnerships which are not legal persons and are registered abroad;<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦<br />

foreigners with permanent residence abroad.<br />

Foreign investment is any investment or increase of investment of foreign persons or<br />

their branches in:<br />

♦ stock or shares of trade companies;<br />

♦ title to buildings and limited property rights over real estates;<br />

♦ title and limited property rights over goods and chattels, having the nature of<br />

non-current tangible assets;<br />

♦ title to unbundled parts of commercial companies with more than 50 percent<br />

state or municipal interest in their capital within the meaning of the Privatization<br />

and Post-Privatization Control Act;<br />

♦ securities, including bonds and treasure bills, as well as instruments derivative<br />

therefrom, issued by the state, the municipalities or other Bulgarian corporate<br />

entities, with time remaining to due date not less than 6 months;<br />

♦ credits, including in the form of financial leasing for a period not shorter than 12<br />

months;<br />

♦ intellectual property – subject to copyright and its related rights, patentable inventions,<br />

utility models, trademarks, service marks and industrial design;<br />

♦ rights under concession contracts and contracts for commissioning of management.<br />

3.3. IMPLEMENTATION METHODS<br />

The Encouragement of Investment Act regulates the terms and procedures for investing<br />

in Bulgaria. The Minister of Economy is the leading executive authority that<br />

shall perform the state policy in the investment sphere. In the implementation of this<br />

activity the Ministry of Economy prepares a strategy for encouraging investment in<br />

cooperation with other authorities of the executive power. In compliance with this<br />

strategy and the regional development strategies regional Governors shell develop<br />

investment encouragement programs for the respective region and coordinate their<br />

implementation.<br />

The Encouragement of Investment Act sets forth preferential treatment measures for<br />

investment meeting certain criteria specified in the said law as follows:<br />

♦ the investment to be in fixed assets acquisition with the purpose of creating new<br />

or enlarging or modernizing existing production of goods and/or services;<br />

♦ new jobs to be created;<br />

♦ the investment project to be implemented within 3 years;<br />

The measures, however, do not apply to investment in banks, non-banking financial<br />

institutions, insurance companies, investment companies and companies with special<br />

investment purposes, managing companies, pension funds, health insurance<br />

companies, gambling companies and investment made under privatization agreements.<br />

The measures are differentiated according to the class of the investment, as the latter<br />

are grouped in three classes, depending on the investment project value. The<br />

value thresholds are set forth in the Rules on the Enforcement of the Encouragement<br />

of Investment Act as follows:<br />

♦ first class - investment over BGN 70 million.<br />

♦ second class - investment from BGN 40 million to BGN 70 million, and<br />

♦<br />

third class - investment from BGN 10 million to 40 million;<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

General preference applied to all classes of investment is shortening the time limits<br />

for provision of administrative services to certified investors for realization of their<br />

investment plans. On presentation of a certificate for investment class, central and<br />

territorial executive authorities, and local self-government authorities shall provide<br />

administrative services within time limits by one third shorter than the ones provided<br />

for in the legislation.<br />

For 3rd-class investment InvestBulgaria Agency provides information services to investors<br />

as follows:<br />

♦ pre-developed information materials;<br />

♦<br />

♦<br />

information about potential partners in the country;<br />

information about all administrative procedures concerning the implementation<br />

of the investment project.<br />

For 2nd-class investment InvestBulgaria Agency provides investors with:<br />

♦ information services as mentioned above;<br />

♦<br />

individual administrative servicing with respect to all central and regional bodies<br />

of the Executive.<br />

Investors have the opportunity to authorize officials of the Agency to obtain from the<br />

corresponding competent bodies on investors’ behalf and on investors’ account any<br />

documents necessary for implementation of the particular investment project as may<br />

be required under the existing legislation.<br />

For 1st-class investment, the InvestBulgaria Agency assists investors as follows:<br />

• individual informational and administrative services;<br />

• assistance with real estate “titling” issues;<br />

• infrastructure building support.<br />

On the request of the 1st-category investor the Agency may propose to the corresponding<br />

authorities to transfer ownership rights or establish a limited ownership<br />

right over real estate (private - state or municipal property) without a tender or free<br />

of charge.<br />

Where the technical infrastructure networks and facilities of the transport, watersupply,<br />

sewerage, communication, and other systems are public property, their construction<br />

will be financed from the state budget, or by the corresponding municipality<br />

on a decision by the Municipal Council; in all other cases they shall be on account<br />

of the managing operation company.<br />

Tourist Sector Legislative Frame<br />

As a result of the ongoing negotiations for Bulgaria’s accession to the European Union,<br />

it was found out that the existing national regulatory framework in the field of<br />

tourism is not adequate to the European Union one. The implementation of the EU<br />

legislation called for substantial changes in the statutory regulations. Attention had<br />

to be paid to the leading role that the sector had gained for the last ten years and the<br />

priority attached to it. Therefore an entirely new Tourism Act was proposed and<br />

adopted in Parliament (promulgated in The State Gazette, No. 56 of 7 June 2002).<br />

The main emphasis in the law is laid on the introduction of uniform criteria for the<br />

implementation of tourist activities, the protection of tourists, the rights and obligations<br />

of the entities existing in the tourist sector, the regulation of control over tourist<br />

activities, etc.<br />

From the investors’ perspective, the following major aspects of the tourist law deserve<br />

the greatest attention:<br />

• The law distributes the powers of the central government (the Minister of Economy),<br />

regional governors, local governments and municipal administrations.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Conditions are created for decentralized management of tourism by delegating<br />

rights and obligations to various tourist business associations (participation in<br />

the categorization of facilities, participation in the licensing of persons for tourist<br />

activities), while observing the professional code of ethics, maintaining the quality<br />

of the tourist services, and ensuring fair competition in the tourist industry.<br />

• A National Tourist Information Centre is established with the main tasks of implementing<br />

the national promotional program and coordinating the activities of<br />

regional and local tourist information centers.<br />

• Detailed provisions are included to regulate the conditions for the performance of<br />

tourist activities, i.e. tourist agency activities, operation of hotels and restaurants,<br />

tour operator activities in connection with the protection of consumers of<br />

tourist products.<br />

• New rules are introduced in connection with the issuance of licenses for tourist<br />

activities, the refusal to issue such licenses, their suspension and withdrawal, as<br />

well as the categorization of tourist facilities, the refusal to assign a category, and<br />

the suspension and withdrawal of the category of tourist facilities. This is a way<br />

to ensure clarity and transparency in the licensing process, which is in the best<br />

interests of both the tourist business and the government.<br />

• The existing licensing arrangements are liberalized. The law has expanded the<br />

scope of persons eligible to apply for tourist licenses. The system for categorization<br />

of tourist facilities has been made easier. All these features create greater incentives<br />

not only for the development of tourist services but also for the upgrading<br />

of their quality.<br />

• Amendments to the Act have introduced mandatory insurance of tour operators<br />

to cover the liability for damage occurring as a result of non-payment to counterparts,<br />

including cases of insolvency and bankruptcy. Thus the mandatory requirements<br />

set out in Directive No. 90/314 of the European Union on tourist<br />

travelling at a common price have been met.<br />

• An Integrated Tourist Information System is established and the National Tourist<br />

Register is incorporated in it. Entries into the Register are made administratively<br />

without any applications served for this purpose. The system is introduced for<br />

the sake of greater clarity with regard to the entities operating on the tourist<br />

market.<br />

• The Additional Provisions set out the definitions of the terms used in accordance<br />

with the definitions of the World Tourism Organization and the legislation of the<br />

EU Member States.<br />

Regulation for tourist sites categorization (SG 95, 2002) and Regulation for the issuance<br />

of licenses for tour operator and tour agent activities (SG 93, 2002) were<br />

adopted.<br />

In 2005, several main priorities were shaped within the state tourism policy – encouragement<br />

of local and regional initiatives, and stimulation of public-private partnerships.<br />

The expected result is decentralisation via the co-operation among state<br />

and local authorities, trade associations and the private sector.<br />

In end-2005, the Council for Economic Growth (an advisory body) recommended the<br />

creation of Bulgaria’s Advertising Strategy, aimed at attracting more foreign investment<br />

and more tourists.<br />

In November 2005, the parliament adopted at second reading some amendments in<br />

the Tourism Act. According to them, tourist services for Bulgarians and foreigners on<br />

Bulgaria’s territory must be offered at identical prices. This decision was prompted<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

by EU requirements for implementation of equal standards, not discriminating on<br />

the basis of nationality.<br />

All these aspects lead to the conclusion that the Tourism Act is a serious step towards<br />

adjustment of the national legislation to the EC Directives, which is in full<br />

conformity with the interests of both foreign investors and tourists.<br />

3.4. RELEVANT ADMINISTRATIVE BODIES<br />

3.4.1. Government Organizations in the Tourism Sphere<br />

Council of Ministers<br />

The state policy in the tourism sector is set by the Council of Ministers. The state<br />

shall carry out its tourism policy by:<br />

♦ Assisting its development as a priority branch of the national economy;<br />

♦ Creating normative basis for its development in compliance with the international<br />

norms, rules and usual practice;<br />

♦ Providing financially and implementing national advertising of the tourist product;<br />

♦ Creating conditions for development of holiday, cultural – historic, ecological,<br />

health and balneological, sport, village, congress and other tourism;<br />

♦ Carrying out management and control of the quality of tourist product;<br />

♦ Carrying out the inter-governmental cooperation in tourism.<br />

State Tourism Agency<br />

According to the November 2005 amendments of the Tourism Act, the specialized<br />

body at the Council of Ministers responsible for the management, coordination and<br />

control in the tourism sphere is the Tourism State Agency. The Agency is a legal entity<br />

at the Ministry of Economy & Energy. The chairman of the Agency is appointed<br />

following a decision of the Council of Ministers. Some of the activities by which the<br />

head of the Agency implements the government policy in the sector are:<br />

♦ Developing short-term concepts and programs for development of tourism and<br />

proposing to the Council of Ministers to accept a strategy for development of tourism;<br />

♦ Organizing and coordinating the control of the quality of the tourist product; implementing<br />

registration of tour operator or tourist agency activity and categorizing<br />

of tourist sites;<br />

♦ Developing and controlling the fulfillment of the annual program for spending of<br />

resources for state financial support of the development of tourism, incl. the annual<br />

program for national tourist advertising;<br />

♦ Conducting together with the competent departments the state policy with regard<br />

to the training and improving the qualification of the cadres in tourism;<br />

♦ Supporting the activity for attracting of investments and for realizing of projects<br />

for development of tourism at national, regional and local level; cooperating for<br />

the construction and the maintenance of the infrastructure connected with tourism;<br />

♦ Interacting with local authorities and local administration and regional governors<br />

to implement their authorities in the sphere of tourism;<br />

♦ Representing the Republic of Bulgaria before the international bodies and organizations<br />

in the field of tourism;<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦ Participating in development, assessment and control of the fulfillment of programs<br />

and projects financed by the European Union and international organizations;<br />

♦ Implementing methodical guidance of the activity of the regional and the local<br />

tourist information centers;<br />

♦ Interacting with the respective departments and organizing the joint activity for<br />

the development and recognition of the separate kinds of tourism;<br />

♦ Organizing the creation and maintenance of unified system for tourist information,<br />

including the National tourist register;<br />

♦ Managing the National Tourism Council;<br />

In February 2006, Mario Al-Djebouri (NDSV party) was appointed for Executive Director<br />

of the agency, following several months of deliberations which party of the ruling<br />

coalition to take over this position.<br />

Ministry of Regional Development and Public Works (MRDPW)<br />

The Ministry of Regional Development and Public Works manages Directorate “Programming<br />

of Regional Development”. The Directorate has prepared a Regional Development<br />

Operational Program 2007 – 2013.<br />

The chapter of the Program on tourism describes the selected action priority for<br />

achievement of the regional development goals and represents the measures to be<br />

implemented in the priority intervention areas. The selection of the priority corresponds<br />

to the National Regional Development Strategy.<br />

As regards tourism, MRDPW has defined as a specific objective the following:<br />

♦ to enhance the tourism potential, incomes of the population and employment in<br />

specified inland territories for development of sustainable and diversified, territorially<br />

specific and higher value-added tourist product;<br />

♦ to increase the sector’s contribution to sustainable regional development.<br />

The Ministry has drafted the Black Sea Coast Act which is to regulate infrastructure<br />

issues, incl. construction activities, on Bulgaria’s coastal areas. In February 2006,<br />

the government approved the Act’s draft and will propose it for Parliament’s hearings<br />

and official adoption.<br />

Regional Governors<br />

The regional governors implement the state policy in tourism on the territory of the<br />

respective region by:<br />

♦ Organizing, jointly with the tourist associations, the working out of a strategy and<br />

programs for development of tourism and coordinating their implementation; the<br />

strategy and the programs shall be a part of the regional plan for regional development<br />

and shall be worked out on the basis of the national priorities for development<br />

of tourism, as well as of the local and regional tourist resources and<br />

needs;<br />

♦ Coordinating with the mayors in the region and with other regional governors the<br />

implementation of the National Program for development of tourism.<br />

National Tourism Council<br />

The National Tourism Council should be established as state-public consultative and<br />

coordinating body at the State Tourism Agency. The Council is headed by the chairman<br />

of the State Tourism Agency or authorized person. The National Tourism Council:<br />

♦ confirms the annual program for spending the state-provided funds;<br />

♦ coordinates the implementation of the national advertising in the tourism sphere;<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦ discusses topics related to the construction and the maintenance of the tourism<br />

infrastructure and raising foreign capitals in tourism;<br />

♦ discusses and analyses the preparation of the tourist seasons and their results.<br />

Expert Commission on Registration of Tour-operators and Tour-agencies, as well as<br />

Expert Commission on Categorization of Tourist Facilities is established at the Tourism<br />

National Council.<br />

Participating in the Council are representatives of:<br />

♦ the government;<br />

♦ tourist associations;<br />

♦ associations of air, land and water carriers;<br />

♦ nationally represented associations of the consumers in the Republic of Bulgaria;<br />

♦ National Association of the Municipalities in the Republic of Bulgaria.<br />

Municipal Councils<br />

The municipal council adopts a program for development of tourism on the territory<br />

of the respective municipality in compliance with the priorities of the national strategy<br />

and in compliance with the local tourist resources and needs.<br />

The program for development of tourism shall provide measures for:<br />

♦ establishing and maintaining of the infrastructure, servicing tourism on the territory<br />

of the municipality;<br />

♦ preservation, maintenance and development of the green areas;<br />

♦ establishing of information tourist centres and organisation of the information<br />

♦<br />

servicing of tourists;<br />

advertising in the country and abroad of tourist sites located on the territory of<br />

the municipality.<br />

The mayor of the municipality shall:<br />

• establish and manage a consultative council for the issues of tourism;<br />

• establish a municipal expert commission for categorisation of the tourist sites;<br />

• determine the category of the tourist sites upon proposal of the municipal expert<br />

commission for categorisation;<br />

• cerate and maintain a register of the categorised tourist sites on the territory<br />

of the municipality;<br />

• assist the advertising of the tourist product of the municipality;<br />

• organise the information services for tourists, including through creation of<br />

tourist information centres or bureaux;<br />

• assist the maintenance and preservation of the natural and cultural-historic<br />

sites on the territory of the municipality;<br />

• exercise control functions.<br />

Trade and Consumers’ Protection Commission<br />

It is entitled to conduct follow-up control under the Tourism Act, while preliminary<br />

control over local categorized sites is entrusted to municipality mayors.<br />

3.4.2. Non-Governmental Organizations in the Tourism Sphere<br />

Established in the Republic of Bulgaria can be tourist associations registered as<br />

non-profit corporate bodies. The associations shall be established on territorial and<br />

professional principle and they can be:<br />

• national, regional and local associations;<br />

• branch and product associations.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

The tourist associations, in compliance with their statutes, shall:<br />

• represent and defend the interests of their members before the respective bodies<br />

of the central and local administration and of the local independent government;<br />

• participate in the development of strategies and programs for development of<br />

tourism on national scale, on the territory of the region and of the municipality<br />

and assist their implementation;<br />

• assist the advertising of the tourist product;<br />

• assist the creation and functioning of tourist information centres or bureaus;<br />

• assist the improvement of the professional qualification of the personnel engaged<br />

in tourism;<br />

• participate in the control over the observing of the normative acts in the<br />

sphere of tourism;<br />

• stipulate the professional ethics in tourism and non-admission of disloyal<br />

competition between and regarding their members and approach the competent<br />

bodies regarding the committed offences of the legislation.<br />

Bulgarian Tourist Chamber (BTC)<br />

A non-profit association established in 1990. The Chamber has commissions set up<br />

for consultations in hotel and restaurant management, staff training, and economic<br />

problems of tourist companies. Currently it has some 800 members - individuals<br />

and legal entities. It has regional structures in the towns of Varna, Bourgas, Plovdiv,<br />

Pleven, and Veliko Tarnovo. Member of the Bulgarian Industrial Association.<br />

Bulgarian Association of Tourist Agencies (BATA)<br />

BATA was established in 1992 as a non-profit association which represents, assists,<br />

and protects the interests of its members. It takes part in the work of international<br />

tourist organizations, co-ordinates and encourages the participation of its members<br />

in national and international events. BATA is a member of UFTAA (World Federation<br />

of Associations of Tourist Agents), Russian RATA, American ASTA, Portuguese<br />

APAVT, Japanese JATA, Black Sea Tourism Co-operation (BSTC). It is the coordinator<br />

for the issuing IATA - UFTAA cards for agent discount.<br />

Bulgarian Hotel and Restaurant Association (BHRA)<br />

The Bulgarian Hotel and Restaurant Association /BHRA/ was established in 1993.<br />

The major task of the Association is helping the development of the hotel and restaurant<br />

management, as well as the tourist industry in Bulgaria. It works out programs<br />

on developing the activities of its members and popularizes their achievements and<br />

capacities in Bulgaria and abroad. It monitors the observing of professional ethics,<br />

the principles of loyal competition between its members, and assists for raising their<br />

qualifications. Today the BHRA is the union of hundreds of Bulgarian hotels and<br />

some of the biggest privatized tourist complexes.<br />

Bulgarian Association for Alternative Tourism (BAAT)<br />

A non-profit association which assists the development of alternative types of tourism<br />

- rural, agrarian, eco-, and mountain tourism; ornithology, religious, etc. It coordinates<br />

the interests and the actions in forming and implementing the tourist<br />

product of the respective alternative types of tourism.<br />

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Bulgarian Association for Rural and Ecological Tourism (BARET)<br />

A non-profit association whose tasks relate to the promotion of rural and ecological<br />

tourism, developing the tourist supplies in towns and regions of preserved natural<br />

and ecological value. The Association has developed the “Bulgarian Eco-paths” national<br />

programme.<br />

♦ Regional Tourist Organisations - Pirin Tourism Forum, Bourgas Regional<br />

Tourist Association, “Stara Planina” Association, Varna Tourist Chamber;<br />

♦ Local Tourist Organisations - Tourism Board - Smolyan, Tourism Board - Veliko<br />

Turnovo, Tourism Board - Kazanlak, Tourism Board - Plovdiv;<br />

“Mountains and People” Association<br />

“Mountains and People” Association was settled on November 12, 1997 as a voluntary<br />

union of individuals and legal entities with common professional and hobby interests<br />

related to the mountains and nature. The aim of the Association is helping<br />

and encouraging the development of a stable and ecological tourism in Bulgaria, as<br />

well as outdoor sport.<br />

Bulgarian Tourist Union<br />

The Bulgarian Tourist Union was founded on August 27-28, 1895 following the initiative<br />

of the writer Aleko Konstantinov. The BTU is independent non-government<br />

association for social rehabilitation, sport and tourism, cultural and patriotic activity.<br />

The major aim of the BTU is to help developing the civil society and the democracy<br />

in the social tourism sphere.<br />

Bulgarian Convention & Visitors Bureau<br />

It is an independent, non-profit organization founded in 2004 with a primary mission<br />

to market Bulgaria as a convention, meeting and tourist destination to international<br />

audiences. Members include hotels, conference and exhibition venues, PCOs,<br />

airlines, transportation companies, restaurants, and service companies.<br />

3.4.3. Local and Regional Tourist Organizations<br />

These are non-profit organizations uniting companies and organizations of the respective<br />

levels interested in the development of tourism. Their activities are focused<br />

on marketing and advertising, IT servicing of tourists (through tourist information<br />

centers), development and implementation of programs on the development of tourism,<br />

monitoring of demand and supply, development of tourist products and training<br />

in tourism. This country has over 50 local and 4 regional organizations functioning<br />

which maintain 24 tourist information centers.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

4. PRACTICAL ASPECTS OF THE INVEST-<br />

MENTS<br />

4.1. MAIN COSTS FOR INVESTMENTS IN THE TOURISM SECTOR<br />

4.1.1. Labor costs<br />

4.1.1.1. AVERAGE MONTHLY WAGES AND SALARIES OF THE EMPLOYEES UN-<br />

DER LABOUR CONTRACT BY ECONOMIC ACTIVITY IN 2005 * (BGN)<br />

II III IV quarter<br />

annual bonuses<br />

IV quarter inc.<br />

Economic activity I quarter<br />

quarter quarter<br />

Total 299 314 317 326 339<br />

Agriculture, hunting, forestry and<br />

223 235 244 243 245<br />

fishing<br />

Mining and quarrying 504 520 520 537 542<br />

Manufacturing 275 288 292 299 305<br />

Electricity, gas and water supply 536 566 566 585 591<br />

Construction 244 268 277 278 283<br />

Trade, repair of motor vehicles and<br />

219 222 224 231 234<br />

personal and household goods<br />

Hotels and restaurants 196 203 203 202 204<br />

Transport, storage and communication<br />

374 385 404 403 432<br />

Financial intermediation 696 745 716 765 826<br />

Real estate, renting and business<br />

285 294 297 306 317<br />

activities<br />

Public administration; compulsory<br />

430 446 453 480 558<br />

social security<br />

Education 307 346 342 350 362<br />

Health and social work 339 372 373 386 394<br />

Other community, social and personal<br />

service activities<br />

231 237 240 244 258<br />

Budget sector 328 352 354 366 399<br />

Self-financing organizations 292 304 308 316 324<br />

Published on 10.02.2006<br />

Source: NSI<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

4.1.1.2. Structure of Labor Costs in 2004 (%)<br />

Economic activity groupings<br />

Total<br />

Wages<br />

and salaries<br />

Employers'<br />

imputed social<br />

contributions<br />

2004<br />

Employers' actual<br />

social contributions<br />

Other social<br />

expenses<br />

and benefits<br />

Taxes<br />

paid by<br />

the employer<br />

Total 100.00 69.16 1.73 24.05 4.22 0.84<br />

Agriculture, hunting, forestry and<br />

fishing<br />

100.00 72.98 1.28 24.09 1.38 0.27<br />

Mining and quarrying 100.00 60.63 2.92 27.37 7.50 1.58<br />

Manufacturing 100.00 69.64 2.13 24.12 3.42 0.69<br />

Electricity, gas and water supply 100.00 57.60 2.84 24.87 12.23 2.45<br />

Construction 100.00 71.55 1.66 24.61 1.82 0.36<br />

Trade, repair of motor vehicles and<br />

personal and household goods<br />

100.00 74.26 0.77 23.58 1.15 0.23<br />

Hotels and restaurants 100.00 72.20 1.23 24.14 2.05 0.38<br />

Transport, storage and communication<br />

100.00 59.49 2.00 21.97 13.77 2.77<br />

Financial intermediation 100.00 69.54 1.32 21.49 6.40 1.25<br />

Real estate, renting and business<br />

activities<br />

100.00 72.41 1.35 22.59 3.04 0.61<br />

Public administration; compulsory<br />

social security<br />

100.00 71.92 1.62 25.44 0.87 0.15<br />

Education 100.00 71.49 1.53 25.44 1.31 0.24<br />

Health and social work 100.00 73.76 1.25 24.18 0.68 0.13<br />

Other community, social and personal<br />

service activities<br />

Source: NSI<br />

100.00 73.53 1.08 23.60 1.49 0.30<br />

4.1.2. Taxation<br />

The Bulgarian tax regime can be classified in two main categories:<br />

Direct Taxation:<br />

♦ Corporate income tax<br />

♦ Personal income tax<br />

♦ Withholding taxes<br />

Indirect Taxation:<br />

♦ VAT<br />

♦ Excise Duties<br />

4.1.2.1. Corporate Income Tax<br />

Under the Corporate Income Tax Act (CITA) all companies and partnerships (including<br />

non-incorporated partnerships), carrying out business in the country, are liable<br />

to a corporate income tax at a rate of 15%. Bulgarian resident entities are taxed on a<br />

worldwide basis. Foreign entities are taxed on their Bulgarian-source income. Companies<br />

are considered to be tax residents if they are registered in Bulgaria. Companies<br />

that are non-residents in Bulgaria, but operate in Bulgaria through a branch,<br />

office, agency or other form of a permanent establishment are only liable to tax on<br />

the profits generated through their Bulgarian establishment.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Annual profit must be declared no later than 31 March of the year following the taxable<br />

year. Generally, the taxable profit is determined in accordance with the financial<br />

result reported in the Profit and Loss Account (“P&L”) adjusted for tax purposes. Depreciation<br />

is calculated by systematically applying the straight-line depreciation<br />

method. Depreciation norms should not exceed the following rates:<br />

Category of<br />

assets<br />

Assets description<br />

Annual depreciation<br />

norms (%)<br />

I<br />

steady buildings, facilities, communication devices,<br />

electricity carriers, communication lines<br />

4<br />

II<br />

machinery, manufacturing equipment, apparatus<br />

30 – 50*<br />

III<br />

transportation vehicles, excluding automobiles;<br />

coverage of roads and airplane runways<br />

10<br />

IV<br />

computers, software and right of using software<br />

50<br />

V automobiles 25<br />

VI all other depreciative assets 15<br />

*Possibility to be 50% when new investment is made and the equipment is new and<br />

purchased after January 1, 2005<br />

4.1.2.2. Personal income tax<br />

Under Personal Income Tax Act (PITA) tax liable persons are individuals - residents<br />

and non-residents, and corporate entities explicitly enumerated therein. Residents<br />

are considered individuals who reside in Bulgaria longer than 183 days for each 365<br />

days period. Residents are liable for their world-wide income. Non-residents are considered<br />

those individuals who do not fit the above criteria for residents. Nonresidents<br />

are liable only for their income derived from Bulgarian sources.<br />

Local entities with annual turnover for the preceding year up to BGN 50 000 are<br />

taxed by a final annual (patent) tax for income resulting from sources in Bulgaria.<br />

Incomes derived under an employment contract are taxed on a monthly basis as follows:<br />

Monthly income<br />

Tax<br />

up to BGN 180<br />

non-taxable<br />

from BGN 180 to BGN 250 20% on the excess over BGN 180<br />

BGN 14 + 22% on the excess over BGN<br />

from BGN 250 to BGN 600<br />

250<br />

BGN 91 + 24% on the excess over BGN<br />

above BGN 600<br />

600<br />

(As of 1.1.2006)<br />

The annual taxable base is the sum of all taxable incomes received during the calendar<br />

year. The total annual income is subject to some adjustments and is then taxed<br />

in accordance with an annual progressive scale as follows:<br />

Annual income<br />

Tax<br />

up to BGN 2,160<br />

non-taxable<br />

from BGN 2,160 to BGN 3000 20% on the excess over BGN 2,160<br />

from BGN 3,000 to BGN 7,200 BGN 168 + 22% on the excess over BGN 3,000<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 38


TOURISM AND RELATED SERVICES IN BULGARIA<br />

above BGN 7,200 BGN 1092 + 24% on the excess over BGN 7,200<br />

(As of 1.1.2006)<br />

4.1.2.3. Withholding Taxes<br />

Certain types of income from sources in Bulgaria and payable to non-resident legal<br />

entities (if not generated through a permanent establishment) or individuals are subject<br />

to withholding taxes. The types of income are defined in CITA as:<br />

♦ dividends and liquidation quotas<br />

♦ interest, including such under finance leases<br />

♦ royalties<br />

♦ technical services remuneration<br />

♦ rents<br />

♦ payments under operating leases, franchising and factoring<br />

♦<br />

♦<br />

remuneration under management contracts<br />

capital gains from transfer of shares in local companies, securities issued by the<br />

State, a municipality or a local entity and local real estate<br />

The withholding tax rate is 7% on dividends and liquidation quotas and 15% on the<br />

other types of taxable income. The withholding tax rate may be reduced under an<br />

applicable double tax treaty.<br />

4.1.2.3.1 Withholding tax exemption for EU citizens<br />

Dividends and liquidation shares, distributed by a local person in favor of a foreign<br />

natural or legal person, local for an EU member-country, are not subject to withholding<br />

tax under the conditions that:<br />

1. According to the tax legislation of the respective EU member-country the person<br />

is considered as local of this country for tax purposes and by force of an<br />

agreement for avoiding the double tax levying with a third state is not considered<br />

as local person of a state out of the EU<br />

2. The person is levied with corporate tax, without having right of choice or exemption<br />

from levying with this tax<br />

3. The person is the actual possessor of the income and holds at least 20% of the<br />

shares/stocks of the local entity<br />

4. By the moment of calculating of the dividends or the liquidation shares the<br />

person has owned the shares/stocks of item 3 continuously for a period not<br />

less than one year.<br />

4.1.2.4. VAT<br />

The Value Added Tax Act (VAT Act) currently in force is effective as from 1 January<br />

1999. Although Bulgaria is not a member of the European Community, the VAT legislation<br />

in many aspects follows the provisions of the Sixth Council Directive<br />

77/388/EEC on the common system of VAT and the uniform basis for its assessment.<br />

The standard VAT rate is 20%. Zero rate of VAT applies to exports of products, certain<br />

eligible exports of services, as well as to some other transactions.<br />

4.1.2.4.1 VAT Registration<br />

Bulgarian and foreign businesses which carry out taxable transactions with a place<br />

of supply in Bulgaria and have a taxable turnover of at least BGN 50,000 during the<br />

preceding twelve months is obliged to register for VAT purposes. Non-residents, ex-<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

cept for branch offices, are registered for VAT through a VAT representative. Voluntary<br />

VAT registration is limited to some specific cases such as:<br />

♦ if the business performs both VAT taxable transactions and zero-rated transactions<br />

(i.e. export) and has a turnover of at least BGN 50,001 (as of the 1-st of<br />

April, 2006 the required turnover drops to BGN 25,001);<br />

♦ if a company incorporated in Bulgaria has a registered and paid up share capital<br />

of at least BGN 500,000.<br />

There are special rules for the VAT registration in some cases of commercial companies'<br />

transformation and acquisition.<br />

4.1.2.4.2 VAT Credit Refund<br />

The VAT credit to be refunded can be set off against the VAT due, as well as against<br />

other liabilities to the state. The offsetting takes place during a 3-month term following<br />

the month in which the VAT credit occurred. If after this term there is still VAT to<br />

be refunded, the taxpayer may request a refund or continue offsetting it in the following<br />

months. Within three months as of the date of submitting the request for refund<br />

the tax authorities have to refund the remaining VAT after setting it off against<br />

any outstanding tax liabilities (there are indications that the second 3-month term<br />

may be reduced to 45 days).<br />

4.1.2.4.3 Special preferential VAT regime for imports<br />

As of 1 January 2003 VAT on the import of goods can be charged by the VAT registered<br />

importer if he holds a permit issued by the Minister of Finance and imports<br />

goods (with the exception of excise goods) according to a list approved by the Minister<br />

of Finance.<br />

The importer shall exercise his right by:<br />

♦ declaring in the filed customs declaration that he will use this regime;<br />

♦<br />

declaring that at the time of the import he is registered for VAT and has no outstanding<br />

tax liabilities and liabilities to the obligatory social and health insurance.<br />

Where the importer has exercised his right, the customs authorities shall admit lifting<br />

the goods without effective payment or securing of the VAT.<br />

The above special import regime is applicable to a person who simultaneously meets<br />

the following requirements:<br />

♦ realizes an investment project approved by the Minister of Finance;<br />

♦ is registered for VAT;<br />

♦ has no outstanding tax liabilities and obligatory social and health insurance liabilities;<br />

♦ has obtained a permit by the Minister of Finance;<br />

♦ the project should be eligible for state aid for regional development.<br />

The investment project shall be approved by the Minister of Finance in compliance<br />

with the following requirements:<br />

♦ term of fulfillment of the project – up to two years;<br />

♦ size of the investment – over BGN 10 million for a period not longer than two<br />

♦<br />

♦<br />

years;<br />

opening of more than 50 new jobs;<br />

the possibilities of the person to finance the project, as well as to construct and<br />

maintain sites providing its fulfillment.<br />

The permit shall be issued for a period of up to two years on the grounds of a written<br />

request, to which the document designates by the law are enclosed.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

4.1.2.5. Excise Duties<br />

Excise duties are levied on goods and services listed in the Excise Duties Tariff,<br />

which are:<br />

♦ subject to transactions performed in Bulgaria, or<br />

♦ subject to cross-border transactions from abroad to Bulgaria.<br />

Subject to excise duties are:<br />

♦ Spirit drinks, including beer and wine<br />

♦ Tobacco products<br />

♦ Fuels<br />

♦ Some types of automobiles<br />

♦ Gambling machines and other casino facilities<br />

♦ Coffee and tea<br />

The Excise Duties Act provides for reimbursement of excise duties upon exportation<br />

of goods, when excise stickers have been paid but not used by producers, etc<br />

Countries that have Double Taxation Treaties with Bulgaria:<br />

Albania; Armenia; Austria; Belarus; Belgium; Canada; China; Croatia; Cyprus; Czech<br />

Republic; Denmark; Egypt; Finland; France; Georgia; Germany; Greece; Hungary;<br />

India; Indonesia; Ireland; Italy; Israel; Japan; Kazakhstan; Korea North; Korea<br />

South; Kuwait; Lebanon; Luxembourg; FYROM; Malta; Moldova; Mongolia; Morocco;<br />

Netherlands; Poland; Norway; Portugal; Romania; Russia; Singapore; Slovakia; Slovenia;<br />

Spain; Sweden; Switzerland; Syria; Thailand; Turkey; Ukraine; Vietnam;<br />

Yugoslavia; Zimbabwe; United Kingdom.<br />

4.1.3. Property Taxes<br />

Profits from rental income are treated as taxable and are based on the gross income<br />

less tax-deductible, property related expenses and depreciation. Such expenses include<br />

repairs, maintenance, renovation and other similar costs and interest on loans<br />

used for the acquisition of the property or related expenses. A 10% municipal tax is<br />

charged on the taxable sum, which is then taxed at a flat corporate rate at 15%.<br />

Capital gains from the sale of property are treated as general income.<br />

Land is not subject to a depreciation allowance but any immovable property is, provided<br />

it is used for the business activities of the company and is considered a fixed<br />

asset. Depreciation for tax purposes is at 4% pa and is calculated using the straight<br />

line method. Real estate acquired and then sold is considered to be an investment<br />

and can not be depreciated but is subject to an annual re-valuation to market value.<br />

In practice however, it can be unclear when a property should be treated as an investment<br />

property or a fixed asset.<br />

4.1.4. Property Costs<br />

Leasing Costs<br />

Leasing costs associated with commercial property are usually in the range of a<br />

month's rent depending on whether any leasing strategy is involved in which instance<br />

costs are higher and subject to further negotiation. A standard level of leasing<br />

costs is not yet established, with deal structures and agency charges varying considerably.<br />

However as the market is maturing and a greater degree of professionalism is<br />

emerging in the leading agency firms, a more standard level of charging will soon develop.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Management Costs<br />

Management costs vary significantly depending on the client's business objectives.<br />

Typical rates for a standard commercial management service are of the order of 5-<br />

10% of the annual rent but can be over 20% in some instances, particularly for residential<br />

schemes.<br />

Costs of Owning Property<br />

Building / land owners are obliged to pay property tax on annual basis. Where a<br />

building is on state / municipal land, the value of the land is also included in the tax<br />

base. The tax is equal to 0.15% of the book value of the property. In addition, property<br />

occupiers pay waste collection fee which for Sofia is currently 2.45% on the book<br />

value of the property. Elsewhere in the country this tax is typically 40% lower. Agricultural<br />

land is exempt from such taxes.<br />

Trading Costs<br />

Apart from corporate tax on profits, no other national taxes are levied on the transfer<br />

of property. However the transfer of property is subject to transaction fees including<br />

notary and municipal fees. The notary fees are paid on the higher of the market price<br />

or the book value of the property at varying rates, with the maximum being BGN<br />

3500 (EUR 1786). In addition, 2% of the market value of the property is paid to the<br />

municipality in which the property is situated. This tax is based on the declared<br />

price of the property - a matter of growing debate due to reported abuses of the system,<br />

whereby some buyers declare below market values. Agents charge fees of<br />

around 3-6%, with higher fee levels usually split between the purchaser and the<br />

vendor, subject to the property transaction value. Higher fee levels of up to 10% are,<br />

however, still charged by some agents. Commercial property transactions and leases<br />

are subject to 20% VAT, which is refundable if the prospective purchaser/tenant is<br />

VAT registered. Transactions of land and property leases for residential purposes are<br />

exempt from VAT.<br />

4.1.5. Labor and Social Security Legislation<br />

Employers and employees from the Sector are observing the general provisions of<br />

Bulgaria’s Labor Code, concerning employment, collective labor contracts, length of<br />

workweek and workday, rests and leaves. The Social Security Code (SSC) stipulates<br />

the obligation to pay social security, where the social security payments are shared<br />

between the securer and the secured person, as follows:<br />

♦ 2006 - 65 (securer):35 (secured person);<br />

♦ 2007 - 60:40;<br />

♦ 2008 - 55:45;<br />

♦ 2009 and the years after - 50:50.<br />

4.1.6. Tourism taxation<br />

Bulgaria’s practice of VAT taxation of tour operators and tour agencies differentiates<br />

from the European one in several respects. Firstly, the application of the Bulgarian<br />

taxation scheme is not obligatory. Secondly, the tourist agencies are entitled to offset<br />

65% of VAT levied on services received from other Bulgarian companies for direct<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 42


TOURISM AND RELATED SERVICES IN BULGARIA<br />

usage by the traveler. Additionally, only 35% of the tourist agency’s margin is taxed<br />

with VAT. Therefore, the actual tax burden on the tourist packages that are sold in<br />

Bulgaria to travelers who are not Bulgarian citizens is decreased to 35% of the standard<br />

Bulgarian VAT of 20%, i.e. to 7%.<br />

Recently, the Finance Ministry announced its plan for a new VAT Act which foresees,<br />

as of the beginning of 2007, the preference for tourism to be dropped and to levy<br />

20% VAT on it, like all other sectors. Meanwhile, the main tourism organizations insist<br />

on keeping the present levels of VAT taxation, and levy the 7% tax not only on<br />

services for foreigners but also for Bulgarians. The idea is to stimulate the Bulgarians<br />

to spend their vacation in the country. The tourism trade organizations maintain<br />

that the 20% tax is one of the highest for tourism in Europe.<br />

4.1.7. Tourism fees<br />

Under the Tourism Act in order to issue licenses for tour operator and tour agency<br />

activities the following fees are levied:<br />

• For reviewing the declaration for registration to carry out<br />

♦ tour operator activities – BGN 1000;<br />

♦ tour agency activities – BGN 500.<br />

♦ For registering to carry out<br />

♦ tour operator activities – BGN 4000;<br />

♦ tour agency activities – BGN 2000.<br />

4.2. MAIN BARRIERS TO INVESTMENTS<br />

4.2.1. General barriers to investments<br />

The legal system in Bulgaria is based on the constitution of July 1991. The legislative<br />

and regulatory framework in general corresponds to international requirements<br />

and standards. However, it has been identified by the EU as an area, which needs<br />

further reform. Judicial decisions can be subject to delays, sometimes resulting from<br />

corruption and inefficiency. The government is presently in the process of reviewing<br />

existing permit and licensing regimes to remove these obstacles to developing new<br />

businesses.<br />

Following successive reports by the European Commission stressing the need for reform,<br />

some fundamental steps were taken in December 2003. The parliament passed<br />

important constitutional amendments which reduced the security of tenure and immunity<br />

from prosecution for judicial and prosecution officials.<br />

In addition to the slow pace of judicial reform, corruption and bureaucracy are identified<br />

as another problem, which could disrupt the timetable for Bulgaria's accession<br />

to the EU. The privatization process, including the sale of some of the state's major<br />

assets, has been viewed as being subject to political influence by some observers.<br />

Despite the fact that the government made corruption a leading issue and have<br />

taken visible steps to tackle it, some observers don't believe that adequate progress<br />

has yet been made.<br />

Despite this, Bulgaria has been one of the most progressive transition countries as<br />

defined by the EBRD. Bulgaria has been identified as a country with a high level of<br />

compliance in respect of international insolvency standards, for example, together<br />

with countries such as Romania and Croatia.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

The European Commission 2005 Report confirmed the findings of its 2004 Report<br />

that the business environment, in particular the efficiency of the administrative and<br />

judicial system as well as regulatory procedures, should be further improved to increase<br />

Bulgaria’s attractiveness for investment.<br />

Efforts to improve the business environment have continued, but many obstacles<br />

remain and some reforms have been delayed or still need to be fully implemented.<br />

Despite some improvements, business surveys indicate that procedures for market<br />

entry and exit as well as contract enforcement still tend to be very time-consuming,<br />

costly and complex. Some first steps have been taken to streamline business registration<br />

with the adoption of the long-awaited Law on the Bulstat registry on 27 April<br />

2005 and the ensuing adoption of a government strategy for the actual establishment<br />

of a central register of legal entities and of an electronic register of Bulgaria.<br />

The aim is to unify the registration of businesses with the Registry Agency under the<br />

Ministry of Justice, to turn business registration from a court procedure into a<br />

purely administrative procedure, and to introduce a single Bulstat number for tax<br />

and social security purposes. These measures will be important for making business<br />

registration simpler and more transparent, but still need to be fully implemented.<br />

The Tax and Social Security Procedural Code which will provide for the integration of<br />

the collection of taxes and social security contributions and thereby lay the basis for<br />

the functioning of the National Revenue Agency also still needs to be adopted in this<br />

context.<br />

The project for the modernization of the land registration system has encountered<br />

delays, although some progress in the functioning of the Cadastre Agency has been<br />

made especially at regional level. Hardly any progress has been made to improve the<br />

efficiency of bankruptcy procedures. Moreover, further planned amendments to the<br />

insolvency legislation are still only in the process of preparation.<br />

Further efforts have been made to improve the functioning of the administration and<br />

to streamline existing regulation in line with the Law on the Restriction of Administrative<br />

Regulation and Control on Business Activity of December 2003. The review of<br />

existing licensing, registration and authorization regimes with a view to alleviate or<br />

lift these regulations has continued, as well as the introduction of one-stop shops. A<br />

majority of administrative units have tried to strengthen their service-orientation by<br />

adopting clients’ charters and by increasing the availability of e-government services.<br />

The Law on Investment Promotion was also amended in April 2005 lowering the<br />

thresholds for potential investors to receive preferential treatment. However, the extent<br />

to which these measures lead to tangible improvements in the conditions for doing<br />

business is not always clear. A more systematic and comprehensive assessment<br />

of the business impact of existing as well as new legislation beyond the review of<br />

regulatory regimes mentioned above, including regulations at local level, would be<br />

important to further improve the business environment especially for SMEs.<br />

While the Law on the Restriction of Administrative Regulation envisages the introduction<br />

of regulatory impact assessments, this needs to be implemented more systematically.<br />

The same holds for the introduction of ‘silent consent’ as a general principle<br />

in administrative procedures.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Some steps were taken to improve the functioning of the judicial system, but major<br />

challenges remain. Judicial reform made some progress but improving the functioning<br />

of the judicial system remains crucial for providing a transparent, stable and reliable<br />

legal framework for doing business and enforcing property rights. Delays have<br />

occurred in the adoption of the Administrative Procedure Code and the revision of<br />

the Civil Procedure Code which will be important for speeding up legal procedures,<br />

facilitating the review of administrative acts and providing greater clarity and legal<br />

certainty. A Law on Mediation as an alternative out-of-court procedure for conflict<br />

resolution entered into force in December 2004. The enforcement of judgements by<br />

private bailiffs has in principle been facilitated by a law adopted in May 2005. Both<br />

measures still need to be fully implemented, but should help improving the functioning<br />

of the judicial system and in particular the conditions for contract enforcement.<br />

4.2.2. Specific barriers to investments in the sector<br />

The National Strategy for Tourism Development was not adopted in 2005, again.<br />

Such a document would clarify Bulgaria’s tourism priorities, define the tourism<br />

product, and create better conditions for increasing its competitiveness.<br />

Foreign Ownership Regulations<br />

According to the Bulgarian Constitution, foreign nationals and foreign legal entities<br />

are currently prevented from direct land ownership. In instances where foreign residents<br />

inherit land, by law, they are required to dispose of their interest within three<br />

years. Ownership of buildings as opposed to land is, however, allowed.<br />

This restriction on land ownership does not relate to Bulgarian companies with foreign<br />

participation, irrespective of the level of foreign ownership and control (which<br />

may be up to 100%). Thus, in reality foreigners can acquire land by setting up or<br />

joining a company incorporated under Bulgarian legislation. Foreign companies may<br />

acquire ownership over land if they have at least 51% Bulgarian participation.<br />

With the approach of EU accession, limitations on foreign ownership will be removed<br />

after 2006. Ownership of arable land and forests by foreign nationals will, however,<br />

remain restricted until 2016.<br />

Restrictions on construction /Black Sea Coast Act Draft/<br />

In February 2006, the government approved the draft law on the regulation of the<br />

Black Sea coast. It tightens the regulation of issuing permits and introduces limitations<br />

on construction. The small seaside municipalities get a chance to offer a high<br />

quality vacation product which fewer and fewer tourist find in megacomplexes like<br />

Sunny Beach and Golden Sands. The Minister of Regional Development and Public<br />

Works Assen Gagauzov acknowledged that the urbanization of the big resorts is already<br />

a fact but from now on no more 12-storey hotels will be built. This time, Bulgaria’s<br />

Black Sea Act may finally get adopted, after 12 years of preparation and in a<br />

considerably softened version.<br />

Some of the most active opponents of the act’s limitations on construction behind<br />

the beach are the owners of plots on first line who fear that they will face a drastic<br />

decrease of the value of their plots. The chairman of the Architects’ Chamber in Bulgaria<br />

Petko Yovchev expects that the owners will attack the act at the Constitutional<br />

Court with the motive that the state cannot treat different plots in different way. Ac-<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

cording to Lidia Stankova from the Ministry of Regional Development and Public<br />

Works, the owners will not lose because the limitation on dense construction will allow<br />

for building more luxurious sites. Representatives of real estate companies share<br />

the opinion that the new construction rules introduced at this stage will not influence<br />

the prices of the most attractive plots in the next two years. The market is determined<br />

by supply and demand, and a potential price decrease is likely to happen<br />

because of over-construction rather than introducing future construction limitations.<br />

Some of the smaller municipalities have already studied the experience of Spain,<br />

Greece and Cyprus, and have decided what type of tourism they want to promote<br />

and have set construction limitations by themselves. The first and, so far, only municipality<br />

that has considered its general plan in view of the new requirements is<br />

Primorsko. The municipality has already determined two zones for building golf<br />

courses and a vacation settlement. Another municipality moving in this direction is<br />

Pomorie.<br />

The act introduces two zones with a special status. Within the first zone, up to 100<br />

m inland from the beach (or 50 m if the shore is rocky), defined as zone A, it will be<br />

allowed to construct buildings up to 7.5 m high (not more than 3 floors) and with at<br />

least 70% green space. Plots up to 2 km from the shore, or zone B, will be built up to<br />

30%, the allowed height is 15 m. Also, a general ban is introduced on construction in<br />

all seaside resorts and settlements from 1 May till 15 October. There will be a fine of<br />

BGN 5000 to BGN 10 000 for breaching this regulation.<br />

The Ministry of Regional Development and Public Works relies on stopping the practice<br />

of re-assigning forests and agricultural land for new construction by tightening<br />

the adoption of new general plans in the seaside municipalities. The plans will be<br />

approved by the National Experts’ Council on Territorial Planning, and will be valid<br />

for six years. The building of new hotels, restaurants and houses will be allowed only<br />

if the necessary infrastructure is in place.<br />

Unsupervised construction in unmapped areas is deterring investment, according to<br />

the National Hospitality Management Club (NHMC), and the competent authorities<br />

must speed up the drafting and approval of urban cadastral plans. The hospitality<br />

industry boom has caught some municipalities by surprise and they are struggling<br />

to address the discrepancy between the new tourist infrastructure and the ageing local<br />

infrastructure. The rapid expansion of the resorts is overtaxing the wastewater<br />

stations, the water mains and the sewerage systems in the respective areas.<br />

Requirements for tour operator, tour agency, hotel keeper<br />

Only legally registered persons are allowed to perform tour operator or tour agent activity.<br />

The tour operators (TO) and tour agents (TA) should be traders under the Act<br />

of Commerce. They should employ only staff with the necessary education, language<br />

qualification and length of service. The TO or TA should provide suitable premises for<br />

performing the relevant activity, and should have concluded a preliminary insurance<br />

contract. The TO or the TA should apply to the Expert Commission on Registration of<br />

Tour Operators and Tour Agencies. The registered TO should conclude an insurance<br />

contract annually and should provide precise, clear and comprehensive information<br />

on its activities. The TO is committed to the information released.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Under the Tourism Act, for implementing tour-operator or tourist agent activity in<br />

the register shall be entered a person meeting the following requirements:<br />

♦ to be trader in the sense of the Commercial law or corporate body with right<br />

by the force of another law to implement economic activity;<br />

♦ to have staff with appropriate education, language qualification and practice;<br />

♦ the person, implementing the functions for management of tour-operator or<br />

tourist agent activity shall have appropriate education, language qualification<br />

and practice;<br />

♦ to have ensured appropriate premises for implementing tour-operator or tourist<br />

agent activity;<br />

♦ to have concluded preliminary contract for insurance;<br />

♦ to be not in procedure for liquidation or insolvency’<br />

♦ to have not implemented tour-operator or tourist agent activity without license/registration<br />

during the last 12 months;<br />

♦ to be not with withdrawn license/deleted registration for implementing the respective<br />

activity during the last 12 months.<br />

In order to enter the register, the persons shall submit application according to a<br />

model, in which shall be pointed out: the kind of the tourist activity, for which registration<br />

is required, name and address of the person, respectively headquarters, address<br />

of management, tax number and BULSTAT code, when there are such, as well<br />

as address of the tourist site.<br />

At carrying out tour operator's or tourist agent's activity on the territory of the country<br />

the tour operator or tourist agent shall conclude contracts with registered tour<br />

operators or tourist agents, with licensed insurers and carriers, guides, animators,<br />

mountain guides, ski-teachers, persons, offering water, flying and other tourist services<br />

with increased risk for the consumer, with professional qualification and experience<br />

as well as with persons implementing tourist activity in categorized tourist<br />

sites.<br />

Hotel and restaurant managers should also be traders. They perform their activity in<br />

categorized facilities (hotels, motels, villas, camping sites, restaurants, bars, cafeterias,<br />

etc.). The person that is to perform hotel and restaurant management should<br />

acquire the necessary permissions from the relevant municipality, and should abide<br />

to the standards of the Regional Inspections for Protection and Control of the Public<br />

Health, the National Fire and Emergency Service.<br />

Hotel keeping or restaurant keeping shall be carried out by a person who:<br />

♦ is an entrepreneur in the context of the Commercial Law or who is a corporate<br />

body having the right, by virtue of another law, to carry out economic<br />

activity;<br />

♦ is not under proceedings for liquidation or bankruptcy.<br />

Perception of “gray” economy presence in the sector<br />

Some hotel owners and developers are perceived by tourism professionals and the<br />

general public as people who are interested in tourism only to invest money accumulated<br />

from activities in other sectors of the economy, sometimes with lack of transparency<br />

as to the origin of the funds. There are some doubts that sometimes construction<br />

permits are issued to specific developers for sites that have been until then<br />

off-limits for other applicants. However, as a rule these development projects have<br />

perfect documentation and it is difficult to claim any legal missteps.<br />

There are also doubts of corrupt practices in issuing licenses to hotel and restaurant<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

owners. In summer 2005, two inspectors at the state tourism agency were apprehended<br />

by the police with earmarked money while receiving a bribe. The inspectors<br />

had reportedly requested the sum in order to issue a categorization certificate to a<br />

tourism entrepreneur on the Black Sea coast.<br />

4.3. SEARCHING FOR A PARTNER. ASPECTS TO BE CONSIDERED<br />

WHEN NEGOTIATING A CONTRACT<br />

The Bulgarian Commercial law allows for the following types of business organizations:<br />

♦ unlimited (general) partnership;<br />

♦ limited partnership;<br />

♦ private limited company;<br />

♦ public limited company (joint stock company);<br />

♦ public limited partnership;<br />

♦ sole trader;<br />

♦ joint venture;<br />

♦ branch;<br />

♦ holding;<br />

♦ co-operation;<br />

♦ representative office.<br />

The most appropriate types of companies for carrying out business in Bulgaria are: a<br />

private limited company, a public limited company, a single-person private limited<br />

company, a holding, a branch, and a representative office. All of these (with the<br />

exception of a representative office) have to be entered into the commercial register<br />

kept with the relevant district court.<br />

Private Limited Company (a limited liability company) - "OOD" - is a commercial<br />

company with share capital owned by its members whose liability is limited to the<br />

amount of the capital subscribed. A private limited liability company may be founded<br />

by one or more persons, including foreign natural or legal persons. The minimum<br />

foundation capital is BGN 5000 divided into shares with nominal value of BGN 10<br />

each and at least 70% of the capital must be paid at the company’s set up. Contributions<br />

to the foundation capital may be paid in cash or in kind. The statutory bodies<br />

of the private limited companies are the general meeting of shareholders, which must<br />

be held at least once a year, and the managing director or board of directors.<br />

A single-person private limited liability company is called "EOOD". It is owned by a<br />

natural or a legal person, the sole shareholder exercises the powers of the general<br />

meeting and the managing director or board of directors is appointed to run the<br />

company. A private limited company must prepare a balance sheet and financial<br />

statements each year.<br />

Below is a general explanation of what is needed to set up a private limited company<br />

in Bulgaria:<br />

♦ produce its articles of association (Memorandum of Association - in the case of a<br />

single-person private limited company); the Law on Commerce stipulates the<br />

obligatory provisions of the articles;<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦<br />

♦<br />

have appointed a managing director (or board of directors);<br />

have paid up at least 70% of its authorized capital, including at least one-third of<br />

each member's contribution.<br />

This information together with details of the management, etc., is recorded in the<br />

commercial register and promulgated in the State Gazette.<br />

Public Limited Company (a joint stock company) - "AD" - is a commercial company<br />

with share capital owned by its members whose liability is limited to the amount of<br />

the capital they subscribe. A joint stock company can be founded by two or more<br />

persons, including foreign natural or legal persons. The only exception to this rule is<br />

when the State is the only founder and, therefore, the sole owner of the whole capital<br />

of the company - in this case we have a single person public limited company<br />

("EAD").<br />

The minimum capital of a joint stock company is BGN 50 000, increasing to BGN<br />

100 000 if the capital is raised by a public offer. A capital higher in value is required<br />

for the establishment of banks, insurance companies and investment companies:<br />

♦ banks - the minimum capital required amounts to BGN 10,000,000,000;<br />

♦ insurance companies - the minimum capital required amounts to:<br />

♦ Leva 2,000,000 for life insurance and personal accident insurance;<br />

♦ Leva 3,000,000 for property insurance;<br />

♦ Leva 4,000,000 for reinsurance;<br />

♦ Investment companies - the minimum amount and the structure of the required<br />

capital as well as its relation to the assets and liabilities as per the balance<br />

sheet are determined by the Securities and Stock Exchange Commission according<br />

to the Law on Securities, Stock Exchange and the Investment Companies.<br />

In the general case of a registration of a public limited company, contributions to<br />

foundation capital may be paid in cash or in kind, in which case an independent<br />

valuation is required, and at least 25% of the capital must be paid up on foundation.<br />

A joint stock company may issue either registered or bearer shares. The general<br />

meeting of shareholders is the highest body of the company, and must be held at<br />

least once a year. The shareholder's meeting elects a board of directors (a one-tier<br />

management structure) or a board of directors and a supervisory board (a two - tier<br />

management structure). A public limited company must prepare a balance sheet and<br />

financial statements each year. Special statutory instruments provide additional requirements<br />

to the foundation of banks, insurance companies and investment funds<br />

in the form of joint stock companies.<br />

Below is a general explanation of what is needed to set up a public limited company<br />

in Bulgaria:<br />

♦ have adopted articles of association;<br />

♦ have all of its authorized capital fully subscribed;<br />

♦ have paid up at least 25% of its authorized capital;<br />

♦ have elected a board of directors; and<br />

♦ have met any other legal requirements.<br />

Details of the official business name and registered office of the company, its management<br />

bodies, and other facts related to its incorporation, existence and windingup<br />

are recorded in the commercial register and promulgated in the State Gazette.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Holding - it is a public limited company, a public limited partnership or a private<br />

limited company with the purpose to participate in whatever form in other companies<br />

or in their management. At least 25% of the capital of a holding has to be entered<br />

directly in subsidiaries. A subsidiary means a company in which the holding<br />

owns or controls directly or indirectly at least 25% of the stocks or shares, or can<br />

appoint directly or indirectly more than 50% of the members of the managing body.<br />

The Law on Commerce explicitly names the activities, which a holding is allowed,<br />

and those not allowed, to perform.<br />

Branch - foreign legal entities registered abroad, as well as foreign natural persons<br />

and entities that are not legal persons, can register a branch in Bulgaria provided<br />

they are registered as commercial entities in accordance with the relevant legislation<br />

in their home country. No authorized capital is required to found a branch. A branch<br />

is not a legal entity, it is part of the company - founder. Branches are obliged to<br />

maintain accounts as an independent company. A branch of a foreign company must<br />

prepare a balance sheet.<br />

Representative Office - it is regulated by the Foreign Investment Law. Foreign persons<br />

who are entitled to engage in business activity under the legislation of their own<br />

countries may set up a representative office which is registered with the Bulgarian<br />

Chamber of Commerce and Industry. Representative offices are not legal persons<br />

and may not engage in economic activity.<br />

Joint Venture - it is a company formed jointly by a Bulgarian and a foreign partner.<br />

The size of the foreign participation in a joint venture is not limited. Joint ventures<br />

must take one of the forms of business entities pursuant to the Bulgarian Law on<br />

Commerce. Establishment of a joint venture is one of the forms of investing in Bulgaria.<br />

Bulgarians like to do business with people, face-to-face, therefore visiting the country<br />

to meet and work with local partners and customers is vital. You will need to<br />

be prepared to visit Bulgaria regularly to maintain the relationship with your partner<br />

and customers. Simply sending emails or faxes, or relying on distance selling techniques<br />

will not work.<br />

Finding the suitable local business partner(s) is the most important factor for export<br />

success. Managing already established business relationships will require more<br />

time than in other countries, and regular visits to the market are vital.<br />

Business etiquette<br />

The usual office hours of business in Bulgaria are 9.00 am - 5.00 pm, Monday to<br />

Friday. Below are some words of advice about the ways Bulgarian people do business:<br />

♦<br />

Appointments can take some time to arrange, depending on the seniority of<br />

the person you wish to meet. It is recommended to seek appointments in advance<br />

of a visit.<br />

♦ Allow sufficient time for business meetings, which can be quite protracted –<br />

♦<br />

always allow more time than you expect.<br />

It is expected that visitors arrive on time for an appointment. If unexpected<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦<br />

♦<br />

♦<br />

♦<br />

♦<br />

♦<br />

circumstances arise to cause a delay of more than 10-15 minutes, call to notify<br />

the person of the delay.<br />

In the public sector, Bulgarians have at least two to four weeks holiday per<br />

year. The annual vacation period is usually in July and August and it is advisable<br />

not to arrange appointments during this period or Christmas/New<br />

Year.<br />

At formal meetings surnames are used. As relationships gradually build up it<br />

would be natural to address your counterpart in given (first) names. Business<br />

cards are normally exchanged at the beginning of a meeting.<br />

Decision-making is usually made on a consensus basis and it is recommendable<br />

to include all possible decision-makers.<br />

A business lunch or dinner usually follows negotiations. Bulgarians are very<br />

hospitable, and enjoy Bulgarian food and drink. Occasionally some of these<br />

lunches and dinners may take longer than usual. Lunch normally starts between<br />

12.30pm-1.00pm, while dinner starts around 7.00pm-8.00pm. English<br />

is spoken in most of the big restaurants, especially in the capital, Sofia.<br />

There is a Bulgarian habit of toasting by clinking glasses with a 'rakia', a<br />

strong grape or plum brandy that comes together with a salad. The toast in<br />

Bulgarian is 'nazdrave' which means 'to your health'.<br />

Smoking is not an issue in Bulgaria, and Bulgarians can light up a cigarette<br />

in the middle of their salad. Nevertheless, it would be polite to ask whether it<br />

is accepted to smoke when visiting someone's office or home.<br />

4.4. FOREIGN AND SPANISH INVESTMENT IN THE SECTOR. MAIN<br />

SUCCESSFUL CASES OF IMPLEMENTATION IN BULGARIA<br />

♦<br />

Spanish hotel chains RIU, Iberostar, Barcelo<br />

In the service sector, Spanish hotel chains have entered in the tourist sites of<br />

Bulgaria through management contracts or franchising of hotels located in the<br />

Black Sea coast. RIU has been present in Bulgaria since 1999, and after the<br />

opening of two more resorts in 2003, it managed seven hotels in 2004, all of them<br />

located on the Black Sea coast, with a total of around 2000 beds. IBEROSTAR is<br />

also present in Bulgaria, managing hotels with a total of over 2000 beds, including<br />

two opened in 2003, all of them also on the Black Sea coast, with plans to expand<br />

its presence with more hotels.<br />

Spanish hotel chain Barcelo Hotels & Resorts will be managing the new 4-star<br />

city hotel that opened in November 2005. Investor is the Bulgarian company<br />

Festa Holding with BGN 14 mln. The seven-floor building has 120 rooms, 4<br />

suites, 2 restaurants, 3 bars, etc. According to Jose Palou, Barcelo’s representative<br />

and its executive manager for Europe, the hotel chain has already held talks<br />

with investors who will build tourism sites in Sunny Beach.<br />

♦<br />

Spanish company Ferry Group with golf complex project<br />

In a recent development, on February 3, 2006, the certificate for First Class Investor,<br />

issued by InvestBulgaria Agency (IBA), has been awarded by Roumen<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Ovcharov, Minister of Economy and Energy, to Sport Center Kuttina for the investment<br />

project Kuttina Golf Resort. Manuel Ferry Sanchez, owner and manager<br />

of Sport Center Kuttina, received the document at an official ceremony.<br />

The investment plan of the company, financed by the Spanish company Ferry<br />

Group, provides for a total of BGN 219 mln (EUR 112 mln) investments in the<br />

construction of a multifunctional modern sport and golf complex near the capital<br />

Sofia. IBA issues the certificate for the first phase of the project, which will start<br />

in 2006 and will be carried out for a period of 3 years with a total of BGN 84 mln<br />

(EUR 43 mln) investments. During the two phases of the project the company<br />

plans to construct a large sport and tourism complex, including: golf courses<br />

area, sport center with swimming pools and tennis courts, a club building, hotel<br />

complex, apartment buildings, trade center, etc.<br />

Additionally the company will invest in the construction of a waste water purifying<br />

unit, which will ensure the technical and ecological functioning of the sport<br />

center, as well as provide for processing of waste water of the villages of Kurilo<br />

and Kuttina. Sport Center Kuttina will ensure entirely the financing for the planning<br />

and construction of the necessary infrastructure components. The realization<br />

of the project will recover the nature and the area which is occupied by a<br />

non-functioning coal mine. The sport center project will ensure the planting of 20<br />

000 trees of different types, as well the maintenance of large grass areas and gardens.<br />

During the construction phase of the project the investor will open over 2000<br />

jobs. The effective exploitation and maintenance of the complex will be ensured<br />

by over 700 permanent employees, including 82 employees for the needs of the<br />

golf courses area and the club building. The investor intends to employ predominantly<br />

people with a Bulgarian citizenship.<br />

♦<br />

Spanish company Magle with hotel complex project<br />

In another development, Spanish company Magle will invest EUR 10 mln in a<br />

new hotel complex in the town of Kavarna, as announced by Kavarna’s mayor<br />

Tsonko Tsonev in November 2005. The municipality has already granted a construction<br />

permit. The complex will be built on 7000 sq. m in the seaside part of<br />

the town.<br />

♦<br />

TUI Nordic with hotel in Tzarevo<br />

In June 2006, travel company TUI Nordic will launch in Tzarevo, a resort town 70<br />

km south of Bourgas, a hotel designed to accommodate exclusively Swedish and<br />

Norwegian holiday-makers. TUI is wrapping up the construction in Tzarevo of the<br />

600-bed 4-star Serenity Bay hotel. In November 2005 Dieter Zemelroth, Director<br />

Corporate Finances TUI, announced that TUI would invest EUR 8 mln in the construction<br />

of the new tourist complex.<br />

• Thracian Rocks Golf & Spa with golf course<br />

The construction of a new golf course near the village of Bozhurets, in the coastal<br />

Kavarna region, will kick off in mid-March 2006, according to Rumen Beremski,<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

chairman of Thracian Rocks Golf&Spa, the international company that will deploy<br />

the EUR 90 mln investment. The 18-hole golf course will have an area of 140<br />

ha, the biggest on Bulgaria's Northern Black Sea coast.<br />

The developer intends to repair the infrastructure in the area of the golf course,<br />

building 17 km of new roads, a 150-room five-star hotel and villas with a combined<br />

3,000-bed capacity. All building will have no more than three storeys. The<br />

course will be designed by South African golfing legend Gary Player. The building<br />

contractor for the golf project will be chosen on competitive basis. Player has also<br />

designed the golf complex built by the Black Sea Rama company near Balchik.<br />

According to Krasimir Gergov, co-owner of Black Sea Rama and chairman of the<br />

Bulgarian Golf Association, the project has absorbed EUR 100 mln in investment.<br />

The resource was raised through the off-plan marketing of the 350 detached<br />

houses that will be part of the complex. The construction of another golf resort<br />

near Black Sea Rama started in late 2005. The EUR 56 mln Lighthouse Golf Resorts<br />

is developed jointly by Balkanstroy and Barage&Co. The complex will have<br />

an 18-hole golf course, training and horse-back riding facilities, a spa center,<br />

luxury houses and a hotel.<br />

♦<br />

Quinn Group Investment Fund with Hilton Sofia Hotel<br />

In mid-2005, Quinn Group Investment Fund, owned by the Irish billionaire<br />

Shawn Quinn, bought almost 50% in Hilton Hotel Sofia and is reportedly in talks<br />

with the other shareholders to acquire the majority stake. Hilton Sofia is a stateof-the-art<br />

facility with 245 rooms on 8 floors, including 53 Executive Rooms and<br />

17 Suites, equipped with all modern facilities. The guests of the 2 Executive<br />

Floors have access to the Clubroom, a special area for relaxation, assistance and<br />

business support, where they can enjoy complimentary breakfast, drinks and<br />

snacks throughout the day. For conferences and banquets the Hotel offers 450<br />

square meters, including a ballroom, which can accommodate up to 240 delegates<br />

and can be divided into 2 sections.<br />

♦<br />

Equest Balkan Properties with Serdika Hotel, Sofia<br />

Equest Balkan Properties, property investment company focused on commercial,<br />

retail and industrial property in South Eastern Europe and primarily Bulgaria<br />

and Romania, was quoted by the London Stock Exchange (LSE) as saying in<br />

January 2006 that it has bought the Serdika Hotel in Sofia. The purchase price,<br />

payable in cash, is approximately EUR 10 mln, including transaction costs. The<br />

Serdika, previously owned by insurer Allianz Bulgaria, is currently operated as a<br />

3 star hotel with 131 rooms in a prime location in the city centre.<br />

Equest has entered into initial negotiations with 3 major international hotel<br />

chains to manage the Serdika after the current lease with a local hotel operator<br />

expires in May 2006, according to Equest managing director Georgi Krumov. The<br />

fund intends to refurbish the Serdika hotel and the adjacent Sofia Film movie<br />

theater, adding shops and office premises. Equest expects to generate an annual<br />

return of 10% from the lease of the commercial outlets on the property. Equest<br />

said in mid October 2005 it planned to invest via its subsidiary Immofinance a<br />

total of 30 mln euro in a holiday village in Sofia's upscale neighbourhood Boyana<br />

and in a spa complex in the village of Banya, close to popular ski resort Bansko.<br />

The company is also building a luxury residential community, Embassy Suites,<br />

near the Bulgarian capital.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦<br />

Simply Bulgaria company with holiday village<br />

Bulgarian-British company Simply Bulgaria will invest 4.5 mln euro in the construction<br />

of a holiday community in the village of Gesha, in the Dryanovo area,<br />

Northern Bulgaria, news agency BTA announced. The JV will build 110 apartments<br />

and houses on a 5 ha site. A representative of the developer said over 30%<br />

of the apartments have already been sold. The development should be liveable<br />

next year. Simply Bulgaria plans to invest in other similar developments across<br />

Bulgaria in the next 8 years, bringing their number to 6.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

5. ANALYSIS OF THE MARKET OFFER<br />

5.1. DOMESTIC PRODUCTION AND MAIN PRODUCERS<br />

There are a total of 102 official resorts in Bulgaria. 34 of them are of national importance,<br />

and 68 – of local importance.<br />

5.1.1. Types of Tourism<br />

Seaside tourism<br />

Bulgarian seaside resorts and the coastline towns offer varied options for family vacationing,<br />

rest and pro-active sporting. Supply includes practicing of surfing, water<br />

ski, diving, underwater fishing, underwater archaeology, and other aquatic sport.<br />

The yacht ports in Balchik, Varna, Nessebar, and Burgas offer opportunities for<br />

yachting with the necessary servicing and customs services. Routes have been devised<br />

for pedestrian, biking and horseback tourism, photo- and eco-tourism, visiting<br />

natural, archaeological and cultural landmarks, trips in Bulgaria and abroad.<br />

Skiing and mountain tourism<br />

Convenient ski runs and facilities for skiing tourism and winter sports are on offer in<br />

the mountains of Rila, Pirin, Rhodope, Vitosha, and Stara Planina (or Balkan range).<br />

The ski-season duration in the average- and high-altitude mountain resorts is up to<br />

190 days. Ski runs’ total length exceeds 80 km with level differences of up to 1500<br />

m. Pamporovo, Borovets, Bansko and Aleko resorts have year-round functioning accommodation<br />

premises and a winter sports infrastructure (lifts, Alpine skiing and ski<br />

runs) undergoing renovation and development. In response to modern demand - new<br />

ski tourism centres are getting also established: Smolyan, Chepelare, Dobrinishte,<br />

Malyovitsa, Semkovo, etc.<br />

Spa tourism<br />

Bulgarian thermal mineral water is distinguished for its great diversity. Known in<br />

Bulgaria are more than 550 spots of 1,600 mineral water springs with a total debit of<br />

4,900 l./sec. Prevalent is the slightly mineralized water – 66.7 per cent, mineralized<br />

mineral water – 14.4 per cent, and gas water – 17.9 per cent. Bulgaria’s various<br />

mountain relief, wide frontage, proximity to the Mediterranean Sea and favorable location<br />

provide excellent biological and climatic conditions for complex impact on the<br />

human body. One of this country’s major advantages to other traditional spa tourist<br />

destinations on the Balkan peninsula, in Western Europe and in the region of the<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Mediterranean sea, are the weather conditions. The number of sunny days through<br />

the year in the country is 18-20 per cent higher than in Central, Northern and<br />

North-western Europe. The cloudiness in the Black Sea region is 10-30 per cent<br />

smaller than at the Atlantic coast and in some regions of the Mediterranean coast.<br />

The average rainfall here is 26.65 per cent smaller respectively for the spring and<br />

summer months.<br />

Spa and mud-curing centers in the Black Sea coast area are Albena, the Golden<br />

Sands, St.St. Constantine and Helen, Riviera vacation club, Sozopol, Kiten, Primorsko,<br />

Ahtopol, Pomorie, Balchik, Tuzlata, Varna Mud-curing Baths, etc. Spa and<br />

mud-curing centers in the semi-mountain and mountain regions of the country are<br />

Hisar, Velingrad, Sandanski, Kyustendil, Bankya, Pavel Banya, Narechen, Varshetz,<br />

Kostenetz, Momin Prohod, Bourgas Mineral Baths, Haskovo Mineral Baths, Separeva<br />

Banya, Borovetz, Pamporovo, Tryavna, Teteven, Apriltzi, Elena, Kotel, Dryanovo Govedartzi,<br />

etc. All facilities are specialized in the treatment and prophylactics, depending<br />

on the specifications of the different cases, and the programs are implemented<br />

under the supervision of qualified medical doctors.<br />

Rural tourism<br />

There are two clearly distinct rural tourism regions in Bulgaria – Western and Middle<br />

Stara Planina (the Balkan range) and the Rhodopes. In the recent years, a series of<br />

villages, located closely to the sea resorts, have also become centers of rural tourism.<br />

Traditions in this field have already been accomplished in the village of Osmar and<br />

village of Lozevo (Shoumen region), village of Asparuhovo (Varna region, Dulgopol<br />

municipality), village of Kazicheno (Pomorie municipality), village of Malka Vereya<br />

(Stara Zagora municipality). Currently, more than 50 villages and 30 monasteries offer<br />

accommodation for tourists.<br />

The image of Bulgaria during the period of the National Revival is still alive in a large<br />

number of architectural attractions from this period, moulding the spirit and look of<br />

whole towns or parts of them – Veliko Tarnovo, Tryavna, the Old Plovdiv, Koprivshtitza,<br />

Nessebar, Sozopol, etc., as well as many villages, such as Bojentzi, Arbanasi,<br />

Zheravna, Brushlyan, Kovachevitza, Leshten, Dolen, Momchilovtzi, Shiroka<br />

Luka, etc. In Bulgaria, there are also a number of ethnographical museums – the<br />

ethnographical open air museum Etara (town of Gabrovo), and the Old Dobrich<br />

(town of Dobrich), the ethnographical museums in Veliko Tarnovo, Blagoevgrad,<br />

Vratza, etc., as well as famous orthodox monasteries and churches.<br />

Specialized (ornithological) tourism<br />

Almost 70 per cent of all bird breeds, inhabiting Europe, could be seen in Bulgaria,<br />

because two transcontinental migration ornithological routes pass through the country<br />

– Via Pontica and Via Aristotelis. Some other conditions, favoring this rich variety<br />

of birds, are the humid zones in the spread of the Black Sea coastal area, the Danube<br />

coastal area and the divers natural conditions in the inside of the country. The<br />

most suitable places for observation are located around the Danube river, the Northern<br />

Black Sea area, the Southern Black Sea area, national park Shoumen Plateau,<br />

the Provadia Plateau, in the natural reserves Gorna and Dolna Topchia near the river<br />

of Tundja, in the Natural park “Sinite Kamani” (The Blue Stones) and in the eastern<br />

part of the Rhodopes.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 56


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Hunting and fishing tourism<br />

The game reserve in Bulgaria consists of 18 974 royal stags, 4 200 stags of a fallow<br />

deer, 69 795 foes, 1 799 wild goats, 2 066 mouflons, over 41 536 wild-boars, over<br />

930 bears, 2386 wood-grouse capercalzies, rabbits, grouses, pheasants. The newlybred<br />

populations of royal stags and mouflons are also developing very well. One of<br />

the best specimen have been shot in this country.<br />

Bulgaria’s accommodation base consists of over 1100 beds in more than 110 huts<br />

and shooting-boxes, located in the forestry enterprises and meeting all modern requirements.<br />

Possibilities for business meetings, family tourism and horse tourism<br />

are offered by the following forestry enterprises: Apriltzi, Kormisosh and Gabrovo. International<br />

hunting tourism is offered by the enterprises Borima (northern slopes of<br />

Stara Planina, 150 km away from Sofia), Lovech (the foothills of Central Stara Planina,<br />

170 km away from Sofia), Nikopol (Central Northern Bulgaria, around 210 km<br />

away from Sofia), Teteven (northern slopes of Middle Stara Planina, 115 km away<br />

from Sofia), Troyan (northern slopes of Middle Stara Planina, 175 km away from<br />

Sofia), Svoge (southern slopes of Western Stara Planina, 40 km away from Sofia).<br />

These bases also provide opportunities for fishing and ecological tourism, photo safaris,<br />

as well as visits of natural and historical attractions in the region.<br />

An average of 2500 foreign tourists come hunting to Bulgaria annually, most of them<br />

being traditional visitors. Some of the world records among the trophies of royal<br />

stags and wild-bores were marked in our country. Most of the capital trophies rated<br />

over 250 CIC are Bulgarian.<br />

Ecological tourism<br />

Bulgaria’s nature avails exceptional capacities to diversification of the Bulgarian<br />

tourist product and new types of tourism. The network set up of 3 national (Pirin,<br />

Rila and Central Balkan) and 11 natural parks (Rousse Lom, Vratza Balkan,<br />

Strandja, Persina, Central Balkan, Shoumen Plateau, Golden Sands, Vitosha, the<br />

Blue Stones, the Rila Monastery, Rila and Pirin) , 89 reserves and 2,234 natural<br />

landmarks preconditions various types of specialised tourism: cognitive and naturescience<br />

tourism, photo-safari, observing birds and plants, rock climbing, alpinism,<br />

spelaeology tourism, etc. Mountains have good roadability; marked mountain paths<br />

total 37 000 km.<br />

The ‘Bulgarian eco-paths’ National Programme of the Bulgarian Association for Rural<br />

and Environmental tourism (BARET) is setting up a concept for equipping hard of<br />

access and picturesque territories in mountainous and semi-mountainous regions<br />

with bridges, rails, and staircases. An interesting tourist product are the many<br />

marked eco-paths. A relatively new thing for Bulgaria are the eco-paths built of<br />

natural materials, located in mountain, semi-mountain and plain region: the Negovan(ska)<br />

one - off the village of Emmen (Veliko Turnovo region); the Kroushin(ska)<br />

one - by the village of Letnitsa, Lovech district; the Tran one - the Erma river gorge;<br />

the Kopren(ska) one - off the village of Kopilovtsi, Chiprovo Mouintain; the South<br />

Rhodopean eco-path - with a starting point in the village of Yagodina, Borino municipality;<br />

the Vrachanska (or Vratsa) eco-path in the ‘Vrachanski Balkan’ natural<br />

park; the Dryanovo eco-path - with a starting point in the Dryanovo monastery.<br />

Cultural tourism<br />

There are more than 40 000 historic monuments in Bulgaria (7 of which are included<br />

in the UNESCO world culture heritage list), 36 culture reserves, 160 monasteries,<br />

330 museums and galleries. The monuments of culture, included in the<br />

UNESCO list, are:<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

♦ Kazanluk tomb - (IV-III c. BC);<br />

♦ Thracian tomb near the village of Sveshtari, close to Razgrad (dated from<br />

2,300 years ago);<br />

♦ Madara Horseman (early VIII c.)<br />

♦ Boyana church – frescos, dating back from 1259;<br />

♦ Ivanovski rock churches (near Rousse), XI-XIV c.;<br />

♦ Rila monastery - (X c.);<br />

♦ Ancient town in Nessebar.<br />

There is a plenitude of monuments from different historic epochs: pre-historian<br />

finds, Thracian tombs, finds from the Ancient Greek times, Roman fortresses, historical<br />

monuments from the time of the First and the Second Bulgarian Kingdom,<br />

architectural attractions from the National Revival period, which have shaped fully<br />

or partially the face of Bulgarian towns.<br />

Vacation homes<br />

In recent years, Bulgaria has become a popular destination for foreign vacation home<br />

buyers, especially with British ones. Bulgaria has been voted the UK's favourite holiday<br />

hot spot by First Choice, and the Association of British Travel Agents expects UK<br />

visitor numbers to have reached 200,000 this year. The cheap prices mean it is ideal<br />

for holiday home buyers or investors with limited budgets. But when Bulgaria joins<br />

the EU in 2007, second home owners can expect the value of their properties to soar.<br />

According to a report by real estate investment adviser Property Frontiers and<br />

quoted by Assetz, the group of property investment companies, Bulgaria is one of the<br />

most rapidly advancing nations in Europe in terms of international property investment.<br />

The report reveals that there was an average property price increase of 47.5<br />

per cent in 2004 while growth in the first quarter of 2005 continued to be strong at<br />

10.6 per cent.<br />

Specific areas of property interest include the mountain and coastal regions with ski<br />

resorts and traditional beach holidays becoming more popular each year. There is<br />

also an emphasis on golf resorts and spa health centers at the moment and Property<br />

Frontiers suggests that these areas can provide year-round rental potential.<br />

Gambling<br />

Although gambling has not been specifically defined as a type of tourism by the<br />

Tourism Act, it should be noted that in recent years many hotels in Bulgaria have<br />

added casinos to their offers. Most of the major hotels in Sofia and on the Black Sea<br />

coast have casinos, too, incl. Princess Hotel, Sheraton Sofia Hotel Balkan, Grand Hotel<br />

Bulgaria, Radisson SAS, and Hemus Hotel in Sofia; Astera Casino Hotel and Havana<br />

Hotel in Golden Sands resort; Bulgaria Hotel in Burgas; Grand Hotel Varna in<br />

St. Elias complex (St. St. Constantine & Helena resort); Bulgaria Hotel and Trimontium<br />

Princess Hotel in Plovdiv. Organized groups from Israel, Russia and some other<br />

countries are frequent visitors to these facilities.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

5.1.2. Hotels and Restaurants<br />

Top 10 companies in the branch Hotels and Restaurants by profit – 2004<br />

Company<br />

Profit' 2004 in<br />

thousand BGN<br />

1 Albena (Albena) 75 789<br />

2 Golden Sands (Varna) 19 672<br />

3 Sunny Beach (Sunny Beach) 19 438<br />

4 Grand-hotel Varna (Varna) 16 197<br />

5 Sofia Hotel Balkan (Sheraton) (Sofia) 15 786<br />

6 Pamporovo (Smolyan) 11 781<br />

7 Sunny Day (Varna) 11 407<br />

8 Riviera (Varna) 8 944<br />

9 Rodina Tourist (Sofia) 6 638<br />

10 Rila-Borovetz (Borovetz) 4 896<br />

Source: NSI<br />

Albena (Albena)<br />

75,789<br />

Golden Sands (Varna)<br />

Sunny Beach (Sunny Beach)<br />

Grand-hotel Varna (Varna)<br />

Sofia Hotel Balkan (Sheraton) (Sofia)<br />

Pamporovo (Smolyan)<br />

19,672<br />

19,438<br />

16,197<br />

15,786<br />

11,781<br />

Sunny Day (Varna)<br />

Riviera (Varna)<br />

Rodina-Tourist (Sofia)<br />

Rila-Borovetz (Borovetz)<br />

11,407<br />

8,944<br />

6,638<br />

4,896<br />

Source: NSI<br />

0<br />

10,000<br />

20,000<br />

30,000<br />

40,000<br />

50,000<br />

60,000<br />

70,000<br />

80,000<br />

90,000<br />

100,000<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 59


TOURISM AND RELATED SERVICES IN BULGARIA<br />

The hotel sector has developed rapidly over the last few years and there are now a<br />

wide range of hotels catering for both business and holiday users. In Sofia, with the<br />

increasing number of business visitors and international conferences, the number of<br />

high standard hotels has increased significantly and similar trends are now being<br />

seen in other towns including Varna, Burgas, Veliko Turnovo, Russe, Sandanski and<br />

Petrich.<br />

Investment in the hotel sector has been directed towards both refurbishment of existing<br />

hotels and to green-field developments. Around 45% of all hotels fall into<br />

three, four or five star categories and most are now part of the major global chains<br />

which have opened hotels across the country, most notably in Sofia. Such hotels include<br />

Sheraton, Hilton, Radisson SAS, Kempinski and Princess.<br />

A large number of modern family-owned hotels have been developed over the course<br />

of the last ten years. These hotels typically located in the mountains or by the coast,<br />

offer high-class services and recreational comfort unseen in Bulgaria a decade ago.<br />

Coastal and ski resorts have been a particular magnet for development - to such an<br />

extent that parts of the Black Sea coast may be oversupplied once current schemes<br />

are completed.<br />

Currently the total number of hotels in Sofia is around 50, of which 20 have been<br />

built in the last few years. Amongst these, hotels which are centrally located, offering<br />

easy airport access and proximity to central places of interest and business, are<br />

most in demand. Significant further expansion is under way, with 20 more hotels in<br />

the planning stages or under construction. Among foreign investors which have set<br />

their sights on Sofia, are the French Accor group, Holiday Inn (who will build their<br />

first hotel in Business Park Sofia in 2006), Best Western (which owns Hotel City in<br />

Sofia, and is currently planning to expand their operations across other large towns),<br />

and Marriott (which has been seeking a suitable site to develop in Sofia).<br />

Small 3-4 star hotels with 50-100 bed capacity, such as Crystal Palace, Europe and<br />

Light, currently dominate the market. The larger hotels are often older properties<br />

which have been substantially renovated, such as the Radisson SAS Grand Hotel<br />

Sofia, the Sheraton Sofia Hotel Balkan, the Sofia Princess and Kempinski Zografski.<br />

So far, there have been only two newly built hotels with a capacity over 100 beds: the<br />

Grand Hotel Sofia and the Hilton Sofia. Other major hotels in Sofia include the Hotel<br />

Maria Luisa and Hotel Rodina.<br />

Overall, the trend of increasing number of hotels and beds in Bulgaria continues. In<br />

2004, the number of hotels with capacity exceeding 30 beds was 1016. Compared<br />

with 2000, their number has grown by 60 per cent.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Number of hotels with capacity exceeding 30 beds (2000-2004)<br />

1 100<br />

1 000<br />

900<br />

800<br />

700<br />

600<br />

500<br />

400<br />

300<br />

200<br />

100<br />

0<br />

1 016<br />

849<br />

742<br />

634<br />

666<br />

2000 2001 2002 2003 2004<br />

Source: NSI<br />

In 2004, the hotels under review disposed of a total of 171 000 beds. Compared with<br />

2000, the number of beds has grown by 51 000 or 43 per cent.<br />

Beds in hotels with capacity exceeding 30 beds (2000-2004), thousands<br />

220<br />

200<br />

180<br />

160<br />

140<br />

120<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

171<br />

144<br />

132<br />

120 116<br />

2000 2001 2002 2003 2004<br />

Source: NSI<br />

The new hotels, built after 2000, dispose of less beds. In 2004, each hotel disposed<br />

of an average of 168 beds. Their number, as compared with 2000, was smaller by 21<br />

beds or 11 per cent.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 61


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Average number of beds in hotels with capacity exceeding 30 beds (2000-2004)<br />

220<br />

200<br />

180<br />

160<br />

140<br />

120<br />

100<br />

80<br />

60<br />

40<br />

20<br />

0<br />

189<br />

174 178<br />

170 168<br />

2000 2001 2002 2003 2004<br />

Source: NSI<br />

In 2004 a total of 366 licensed hotels operated in Bulgaria’s sea tourism regions. A<br />

total of 131 two-star hotels, 164 three-star hotels, 62 four-star hotels and 9 five-star<br />

hotels operated.<br />

The licensed hotels disposed of nearly 59 000 beds. The biggest number of beds were<br />

in three-star hotels (47 per cent), followed by two-star (29.5 per cent), four-star (20<br />

per cent) and five-star (3.5 per cent).<br />

A total of 108 licensed hotels operated in the winter tourist centers. Of them, 37<br />

were one- and two-star, 49 – three-star, 18 – four-star, and 4 – five-star.<br />

Licensed hotels disposed of around 8.6 thousand beds. The biggest number of beds<br />

were in three-star hotels (41 per cent), followed by four-star (32 per cent), two-star<br />

(23 per cent) and five-star (4 per cent).<br />

Due to the seasonal character of tourism, the hotel capacity is fully used in only 3-4<br />

months of the year. However, there is a trend of gradual increase of the hotels’ efficiency<br />

and profitability The level of hotel room nights grew 9 points - from 27 in<br />

2000 to 36 in 2004.<br />

Hotel usability (2000 – 2004)*<br />

50<br />

45<br />

40<br />

35<br />

30<br />

25<br />

20<br />

15<br />

10<br />

5<br />

0<br />

35 36<br />

29<br />

31<br />

27<br />

2000 2001 2002 2003 2004<br />

* % of hotel room nights Source: NSI<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

The profitability from night stays is also growing. In 2000, it stood at BGN 190 mln<br />

(at current prices); in 2001 – BGN 233 mln; in 2002 – BGN 200 mln; in 2003 – BGN<br />

295 mln; and in 2004 – BGN 388 mln. For the period under review, it has more than<br />

doubled, increasing by BGN 198 mln.<br />

5.1.3. Tour operators<br />

Usually the biggest resorts and hotels or their daughter companies have a license for<br />

a tour operator. Complete list of licensed companies for tour operator and tour agent<br />

activity can be found on the web site of the Bulgarian Ministry of Culture (still under<br />

the former administrative arrangement; now the sector is supervised by the Ministry<br />

of Economy & Energy). Listed below is a sample of them: Albena AD, Balkan Holidays<br />

Services OOD, Balkantourist AD, Bulgaria VIP Travel OOD, Vegena OOD, DM<br />

Travel OOD, Odiseya In OOD, Golden Sands AD, Sunny Beach AD, Pamporovo AD.<br />

5.1.4. Developers<br />

Planex Holding<br />

The Varna-based construction company, announced it was building a 4.9 mln euro<br />

vacation complex in sea resort St. St. Konstantin & Elena, 10 km north of Varna.<br />

The bulk of the financing is provided by Planex with the balance borrowed from Raiffeisenbank.<br />

The company expects to recoup the investment in 8 years. Splendid St.<br />

Constantine consists of 4 residential buildings and one 51-room hotel with a gross<br />

area of 14,000 sq m. It is the second complex in the Splendid chain and the fifth<br />

property overall developed by Planex. The gated complex, due to open for business in<br />

June 2006, has already sold over 30% of its 55 apartments.<br />

Super Borovets developers<br />

Disagreements between the shareholders in Rila Samokov 2004, a company specially<br />

incorporated to implement the Super Borovets project, have halted the large-scale<br />

expansion of the mountain resort located 72 km south-east of Sofia. Rila Samokov<br />

2004 is co-owned by Contract 99 (51%), a company of late banker Emil Kyulev now<br />

passed on to his wife Vesela Kyuleva, construction company Glavbolgarstroy (16%),<br />

the Samokov municipality (25%) and Energokomplekt (7%). The Samokov municipality<br />

has demanded more executive powers within Rila Samokov 2004, especially when<br />

it comes to property transactions. The municipality has paid for its shareholder seat<br />

with the contribution of 200 ha of land that will be used for the purposes of the Super<br />

Borovets project<br />

The plans for 3 new vacation properties in ski resort Borovets were made public in<br />

the Architectural Idea competition. Businessman Nikolai Valkanov, formerly in<br />

charge of the energy policy of MG Corp., plans to build a complex with residential<br />

and hotel components on the road between Borovets and Beli Iskar. The southfacing<br />

development in the vicinity of the finish line of the Yastrebets-3 ski run will<br />

consist of 3 apartment and one 5-star hotel buildings. The home units will range<br />

from 56 to 85 sq m. Construction company Glavbolgarstroy intends to build a 9,000<br />

sq m holiday complex in the resort. The third project, developed by an unnamed investor,<br />

is for the construction of 10 four-storey houses on a 6,651 sq m site on the<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

road to the village of Beli Iskar. The residential units will have a gross area of 7,833<br />

sq m.<br />

Meanwhile, three local environmentalist organisations have proposed an alternative<br />

to Super Borovets. The eco activists pointed out that the Super Borovets project will<br />

entail substantial deforestation and will have a detrimental impact on the environment.<br />

Instead of the construction-intensive development, the eco activists have proposed<br />

to encourage adventure tourism and rural tourism in the villages around<br />

Samokov.<br />

Dinevi Brothers<br />

In August 2005, construction entrepreneurs Dinevi brothers opened Diamant complex<br />

in Sveti Vlas, the biggest project carried out by the company until now. It was<br />

the fifth one opened by Dinevi in 2005. The complex covers 24 000 sq. m and includes<br />

200 suites and 6 houses. It has 2 swimming pools, a restaurant with 150<br />

seats, piano bar, two summer bars, supermarket, hairdresser’s, medical cabinet,<br />

beauty center, etc. The total investment of Dinevi in vacation villages is over BGN<br />

100 mln.<br />

Interlink BG<br />

Sofia-based Interlink BG will build a 1,200-bed hotel complex in the village of Topola,<br />

near Kavarna, on the Black Sea, the local government announced. The BGN 50<br />

mln holiday community will incorporate several low-rises, swimming pools and parking<br />

facilities. Work on the 2-year project will begin at the end of the winter 2005-06<br />

season. Interlink BG is also about to complete 2 apartment buildings - Cedar<br />

Heights 1 and 2, in ski resort Pamporovo.<br />

Prime Property BG<br />

Special Purpose Vehicle Prime Property BG has teamed up with the Persimon company<br />

to build a 3.5 mln euro holiday village in St.Vlas, a sea resort north of Bourgas,<br />

splitting evenly the cost of the project. The village will consist of 4 buildings containing<br />

a total of 106 apartments. The combined floorage of all amenities will add up to<br />

11,000 sq m. Construction should begin in early '06 and should be completed by<br />

mid-'07. Prime Property BG is currently developing a luxe apartment building in<br />

Sofia while wrapping up the construction of Antim 1, a 9-storey 2,600 sq m office<br />

building also in the center of the capital.<br />

Balkanstroy<br />

Construction company Balkanstroy has reportedly invested 3 mln euro to reconstruct<br />

the 3-star Razlog hotel in the high-altitude town of the same name. A regular<br />

transport service will be provided from the 40-room/17-suite hotel to the cable car in<br />

Bansko, the ski resort 6 km south of Razlog. Balkanstroy is developing another project<br />

in the area, the 100 mln lev Pirin Golf Holiday Club which should be completed<br />

by '08.<br />

Spa developers<br />

Three spa centers will be build in Strelcha, a town 60 km north-west of Plovdiv, over<br />

the next 5 years worth some 9.8 mln levs, according to mayor Dimcho Karaivanov.<br />

The Vior-Andonov company has acquired a 3,367 sq m land plot for one of the proposed<br />

spa centers. Forest EOOD bought sites with areas of 2,037 sq m and 2,276 sq<br />

m. The projects will create 104 new jobs.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Yulen AD<br />

Bansko, the ski resort town located some 160 km south of Bulgaria's capital Sofia,<br />

could have a second gondola lift, said city mayor Alexander Kravarov. The initiative<br />

belongs to Yulen AD, the company that operates the resort town's skiing facilities<br />

under a concession arrangement. The Bansko municipality has earmarked a 3.0 ha<br />

land plot for the construction of the ski lift. The Project will be in development for at<br />

least 2 years.<br />

5.2. FOREIGN PRODUCTION AND MAIN SUPPLIERS<br />

Some of the biggest foreign tour operator operating on the Bulgarian market or having<br />

a long-term co-operation with the biggest Bulgarian tour-operators are: TUI,<br />

Thomas Cook, Iberotel, RIU, Iberostar, ITS, LTU, BG Tours, 1-2-Fly, Kur Club, My<br />

Travel, Apollo, Lomamatkat (Scandinavian countries), Jet Air, Arke, Sunsnacks,<br />

AquaTour, Prodin Tour, Starter, Plein Vent (France), Neva, Solvex, Balkanexpress<br />

(Russia), First Choice, BalkanHolidays, Balkan Tours Ir, JMC (U.K.), Cedok, Wicomt<br />

(Czech Republic), Magic Travel (Yugoslavia), Bolkan Air Travel - Bucharest (Romania),<br />

Robinson Tours (Hungary), Hotelplan, Imholz, Vogele, Kuoni (Switzerland).<br />

Thomas Cook<br />

Tour operator Thomas Cook has added 15 new Bulgarian hotels to its summer '06<br />

portfolio, announced the company's local agent, Elit Tours. That brings the number<br />

of partner hotels to 95. Most of the new entries are from Sunny Beach and Golden<br />

Sands sea resorts. Some 150,000 German holiday-makers visited Bulgaria in '05.<br />

Irish tour operators<br />

Bulgaria has been included in the destination portfolios of a dozen Irish tour operators,<br />

including Top Flight, Falcon, JWT, Concorde, Budget Travel, Panorama, C-I-E<br />

Tours Int'l, Eastern Discovery, Golden Explorer and Aegean. Some 29,000 Irish tourists<br />

visited the country in '05, up 100% from prevoius year. The number of Danish<br />

companies selling Bulgaria as a holiday destination has also increased, going from<br />

15 to 17 after the recent tourism bourse in Copenhagen. The number of Danish<br />

tourists rose from 53,000 in '04 to 72,000 last year.<br />

PrimaSol<br />

Hotel complex Sineva in the resort of Sveti Vlas, on the Black Sea, has become part<br />

of German hotel chain PrimaSol. The hotel is listed in the summer catalogues of<br />

PrimaSol and tour operator ITS, both owned by German concern Rewe. Previously,<br />

PrimaSol managed the Sunlight complex, comprising the Sunrise and Excelsior hotels,<br />

in the resort of Golden Sands, and the Ralitsa and Ralitsa Superior hotels in the<br />

resort of Albena. Sineva consists of the four-star 124-room Sineva Beach and the<br />

three-star Sineva park with 92 rooms. The hotels amenities include shops, gyms, a<br />

hairdresser's parlour, a tennis court and a mini golf course.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

LTI, Calimera Aktivhotels<br />

Two other Rewe-owned international hotel chains, LTI and Calimera Aktivhotels, also<br />

operate in Bulgaria. LTI has lent its brand to Neptun Beach in Sunny Beach, Berlin<br />

Green Park Hotel and Berlin Golden Beach Hotel in Golden Sands. Calimera made a<br />

comeback to this country last year and now runs the Rodopi Tsvete complex in<br />

Sunny Beach, taking over from PrimaSol. Two years ago, Calimera Actvihotels signed<br />

a franchising contract for the operation of MG Corp.-owned holiday village Paradise<br />

Beach which was later terminated.<br />

Cedok<br />

Cedok expects the number of Bulgarian summer holidays sold to Czechs to increase<br />

by 15-20% in '06, announced Sun Tours, the local partner of the Czech travel company.<br />

A total of 15,000 tourists booked vacations at Bulgaria's Black Sea coast<br />

through Cedok last year, up 22% over '04. Cedok offers charter flights from Prague,<br />

Brno and Ostrava to Bourgas and Varna, on the Black Sea.<br />

5.3. GEOGRAPHIC DATA<br />

According to NSI data, 1 306 public and private accommodation establishments –<br />

hotels, motels, mountain chalets, camping sites and other establishments for shortterm<br />

accommodation with more than 30 bed places - functioned in the country in<br />

2004. The number of rooms in them is 86 thousand and that of the bed places 190<br />

thousand. The number of the accommodation establishments has increased by 247<br />

(23.3%) in comparison with 2003, the greatest share of which are hotels (78%).<br />

The main part of the hotels in the country (53.7%) are situated on the coast Black<br />

sea and 73.8% of bed places are situated in them. Out of the total number of hotels<br />

in the country – 1 016, there are 269 in Varna district, 191 in Burgas district and 86<br />

in Dobrich district.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 66


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Number of the bed places by type of resorts in 2004<br />

Number<br />

16000<br />

14000<br />

12000<br />

10000<br />

8000<br />

6000<br />

4000<br />

2000<br />

0<br />

14406<br />

5696<br />

Seaside Mountain Balneological<br />

1219<br />

SSoouur rccee: :: NNSS II I<br />

Duurri inngg tthhee 11999988 –– 22000044 ppeerri ioodd aa tteennddeennccyy ttoowaarrddss aa ddeeccrreeaassee oof f tthhee nnuumbbeerr oof f rreesstt<br />

hhoouusseess iss i oobbsseerrvveedd. . AA ggrreeaatteerr ppaarrtt oof f tthheem hhaavvee bbeeccoomee hhootteel lss aanndd fuunncctti f ioonn aass ssuucchh. .<br />

Inn I 22000044 tthheerree weerree 339977 rreesstt hhoouusseess inn i ooppeerraatti ioonn, , 3355 (88. ( .88%) ) leessss l inn i ccoomppaarri issoonn witthh<br />

22000033 aanndd 333333 (4455. ( .66%) ) leessss l inn i ccoomppaarri issoonn witthh 11999988. .<br />

The number of bed places in the rest houses in the seaside and balneological resorts<br />

continues to decrease. In comparison with the previous year, in 2004 the greatest<br />

decrease is that in bed places in the seaside resorts – by 23.5%. The number of bed<br />

places in the rest houses in the balneological resorts decrease by 1% and in mountain<br />

resorts increase by 5.2%. In 2004 the distribution of the bed places by type of<br />

resorts is the following: 14 406 (67.6%) of all the bed places are in seaside resorts, 5<br />

696 (26.7%) in mountain resorts and 1 219 (5.7%) in balneological resorts.<br />

In 2005, hectic construction in the big Bulgarian resorts continued. In practice, in<br />

some areas of the Bulgarian Black Sea coast the material assets were doubled. Currently,<br />

Bulgaria has over 190,000 beds in more than 1,300 sites (source: Centre for<br />

Economic Development).<br />

Winter resorts continued to develop very dynamically, especially the town of Bansko<br />

in Pirin Mountain where investment in specialised infrastructure in recent months<br />

only exceeded EUR 50 mln. Now Bansko has over 6,200 beds, mostly in 2- and 3-<br />

star hotels. In 2005, the first 5-star hotel opened there. The town has ten 4-star hotels.<br />

There are also many family hotels and lodgings. The resort makes efforts to attract<br />

bigger popularity internationally. Bansko is being portrayed as one of the most<br />

dynamically developing winter resorts in Europe, able to compete with ski resorts in<br />

Austria and Italy. The ski runs in Bansko are four, with a total length of 65 km, protective<br />

nets, opportunity for night skiing, etc. There are plans to construct a second<br />

cabin lift.<br />

The realisation of the project to modernise the Borovets resort was scheduled to start<br />

in January 2006. The project’s total value is BGN 300 mln. Currently, Borovets has<br />

around 6,000 beds in 40 categorised hotels and villas. The total carrying capacity of<br />

the ski devices is around 10 000 people per hour. Considerable investment is going<br />

into Pamporovo resort, too. Persenk Hotel is being modernised. The focus is on the<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 67


TOURISM AND RELATED SERVICES IN BULGARIA<br />

town of Smolyan region where expectations are to improve significantly the tourist<br />

infrastructure – construction of new ski lifts, etc.<br />

According to opinion of both experts and tourists, Albena is still the most harmoniously<br />

developed sea resort in this country. It is well built, with retained green areas<br />

and spaces between the hotels. The resort has been striving to start the season earlier<br />

and make it longer. The inflow of Bulgarian tourists has increased due to the<br />

various offers – “all inclusive”, “last minute”, etc. In mid-2005, Albena announced it<br />

was completing the construction of a small-aircraft airport at the town of Primorsko.<br />

The planned investment amounts to around BGN 1.2 mln.<br />

According to NSI data, the number of tourists in Sunny Beach resort last year has<br />

doubled compared to 2001. Season 2005 witnessed substantially enhanced material<br />

assets – over 42 000 beds in 145 hotels in the eastern part only. Active construction<br />

is going on in the western part. The adjacent settlements of Ravda and Saint Vlas<br />

have been developing with hectic pace, too, and have merged into Sunny Beach.<br />

Golden Sands resort has 32 000 beds currently, and experts forecast their number<br />

can reach 50 000 in near future. Investment in the specialised infrastructure on the<br />

Black Sea coast is a fact. Simultaneously, specific problems emerge, e.g. now around<br />

80% of the specialised infrastructure is concentrated in 20 municipalities that occupy<br />

just 9% of the country’s territory.<br />

The specialised infrastructure is being developed in the inner parts of Bulgaria, too.<br />

The tourism material assets are being gradually renovated in regions like Tryavna,<br />

Koprivshtitsa, Melnik, Troyan, Gabrovo, etc., thanks to the pro-active stance of some<br />

local authorities to attract funds under different programs and the establishment of<br />

public-private partnerships.<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

6. ANALYSIS OF THE MARKET DEMAND<br />

6.1. GENERAL CONSUMPTION TRENDS<br />

The role of tourism in Bulgaria’s economic development continued to grow in 2004.<br />

The number of foreigners who visited Bulgaria in the year reached 6.982 million.<br />

Foreign tourist visits to Bulgaria (2000 – 2004)<br />

year<br />

Thousand people<br />

Previous year=100 2000=100<br />

Indexes<br />

2000 4 922<br />

2001 5 104 103.70 103.70<br />

2002 5 563 108.99 113.02<br />

2003 6 241 112.19 126.80<br />

2004 6 982 111.87 141.85<br />

The absolute growth is biggest in 2004, and the growth rate is fastest in 2003.<br />

Source: NSI<br />

Growth of the number of foreign tourist visits to Bulgaria (2001-2004) versus<br />

2000 – in thousand people<br />

2 500<br />

2 000<br />

2060<br />

1 500<br />

1319<br />

1 000<br />

500<br />

0<br />

182<br />

641<br />

2001 2002 2003 2004<br />

Source: NSI<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

TThhee nnuumbbeerr oof f foorreei f iggnn ttrraannssi itt ttrraavveel leerrss tthhrroouugghh Buul lggaarri iaa iss i ccoonnssttaannttl lyy ddeeccrreeaassi inngg inn i<br />

tteerrmss oof f ppeerrcceennttaaggee sshhaarree. .<br />

.<br />

Number of transit travelers (2000 – 2004) in thousand people<br />

year<br />

number<br />

Share in the total number of foreign<br />

visits in Bulgaria, %<br />

2000 2 137 43<br />

2001 1 918 38<br />

2002 2 129 38<br />

2003 2 193 35<br />

2004 2 352 34<br />

Source: NSI<br />

In 2000, their number is 2 137 000 or 43 per cent of the total number of foreigners<br />

who visited Bulgaria. In 2004, the number of transit travelers was 2 352 000. Their<br />

share was down 9 points to 34 per cent compared with 2000.<br />

2005 Preliminary data<br />

A total of 4 837 150 foreign citizens (excluding transit travellers) visited Bulgaria in<br />

January–December 2005. These are ‘tourists’ according to the definition of the World<br />

Tourism Organization and the European Travel Commission. Their number increased<br />

by 4.5 percent compared with 2004.<br />

In December 2005, 251 275 tourists visited Bulgaria, down by 14 930 tourists or 5.6<br />

percent from December 2004. The decrease resulted chiefly from the drop in the<br />

number of tourists from Greece (12,085 tourists less, or by 15.1 percent), FYROM<br />

(13,105 tourists less, or by 23.9 percent) and Serbia and Montenegro (4,312 tourists<br />

less, or by 9.2 percent).<br />

The number of tourists that visited the country for rest and relaxation in January–<br />

December 2005 was 4 090 421 (up 2.0 percent from 2004).<br />

Tourist arrivals (2005)<br />

Border statistics (excluding children without own passports)**<br />

Countries Tourists 2005/2004 %<br />

Total 4 837 150 +4.48%<br />

1 Greece 665 894 -11.34%<br />

2 Germany 582 315 -2.43%<br />

3 FYROM* 581 139 -14.79%<br />

4 Serbia and Montenegro* 534 474 -10.53%<br />

5 United Kingdom 374 494 +36.11%<br />

6 Turkey 271 160 +36.73%<br />

7 Romania* 187 311 +46.78%<br />

8 Russia 175 295 +17.39%<br />

9 Czech Republic 126 666 +13.46%<br />

10 Poland 113 544 +4.37%<br />

11 Israel 103 523 +23.85%<br />

12 Sweden 101 332 +2.42%<br />

13 Slovakia 89 226 +7.69%<br />

14 Ukraine 83 746 +12.06%<br />

15 Finland 83 056 +39.35%<br />

16 France 74 019 +24.69%<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

17 Denmark 72 094 +31.88%<br />

18 USA 60 405 +12.76%<br />

19 Italy 59 912 +13.79%<br />

20 Austria 57 909 +24.00%<br />

21 Netherlands 48 450 +47.63%<br />

22 Hungary 44 520 -0.54%<br />

23 Norway 39 764 +76.96%<br />

24 Belgium 32 583 -3.71%<br />

25 Ireland 29 176 +123.91%<br />

26 Moldova 22 837 +48.74%<br />

27 Switzerland 21 018 -8.27%<br />

28 Spain 18 510 +38.14%<br />

29 Belarus 17 120 +22.49%<br />

30 Cyprus 15 841 -8.51%<br />

31 Slovenia 12 841 -7.44%<br />

32 Japan 10818 +16.83%<br />

33 Croatia 10 570 +28.39%<br />

34 Philippines 9 132 +8.75%<br />

35 Canada 8 846 +19.52%<br />

36 Australia 8 075 +24.15%<br />

37 Lithuania 5 667 +57.11%<br />

38 Albania 5 650 -2.52%<br />

39 Syria 5 279 +9.27%<br />

40 Portugal 4 683 +38.84%<br />

41 South Korea 4 330 +3.12%<br />

42 China 4 013 -1.74%<br />

43 Lebanon 3 594 +6.14%<br />

44 Bosnia and Herzegovina 3 327 +3.68%<br />

45 Latvia 3 255 +29.32%<br />

46 Georgia 3 163 +16.63%<br />

47 Luxembourg 3 012 +2.97%<br />

48 India 2740 +17.90%<br />

49 Kazakhstan 2 534 +73.92%<br />

50 Iran 2 492 -5.18%<br />

* Incl. "Shuttle Traders"<br />

** (Tourist Arrivals at Frontier - as per classification of WTO-OMT and ETC-EU)<br />

Source: NSI<br />

The number of tourists from the EU to Bulgaria increased at a higher rate than the<br />

rest of the world. While the total number of foreign tourists to Bulgaria in January –<br />

December 2005 grew by 4.48 percent, the number of tourists from the EU member<br />

states increased by 5.65 percent, as tourists from the old EU-15 member states increased<br />

by 5.40 percent and from the 10 new ones – by 6.99 percent. The EU market<br />

continues to be the main market for Bulgaria’s tourist industry.<br />

Tourist Arrivals to Bulgaria from EU<br />

Year 2004* 2005*<br />

2005/2004<br />

% change<br />

Total number of tourists** 4 629 854 4 837 150 +4.48%<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Year 2004* 2005*<br />

2005/2004<br />

% change<br />

Total from EU 2 483 540 2 623 880 +5.65%<br />

Share of EU (%) 53.64% 54.24% +0.60<br />

EU-15 (before May 2004) 2 094 294 2 207 439 +5.40%<br />

Austria 46 700 57 909 +24.00%<br />

Belgium 33 837 32 583 -3.71%<br />

United Kingdom 275 138 374 494 +36.11%<br />

Germany 596 826 582 315 -2.43%<br />

Greece 751 027 665 894 -11.34%<br />

Denmark 54 666 72 094 +31.88%<br />

Spain 13 399 18 510 +38.14%<br />

Italy 52 653 59 912 +13.79%<br />

Ireland 13 030 29 176 +123.91%<br />

Luxembourg 2 925 3 012 +2.97%<br />

Netherlands 32 818 48 450 +47.63%<br />

Portugal 3 373 4 683 +38.84%<br />

Finland 59 604 83 056 +39.35%<br />

France 59 361 74 019 +24.69%<br />

Sweden 98 937 101 332 +2.42%<br />

EU – New member states 389 246 416 441 +6.99%<br />

Estonia 2 094 2 455 +17.24%<br />

Cyprus 17 315 15 841 -8.51%<br />

Latvia 2 517 3 255 +29.32%<br />

Lithuania 3 607 5 667 +57.11%<br />

Malta 1 797 2 426 +35.00%<br />

Poland 108 789 113 544 +4.37%<br />

Slovak Republic 82 855 89 226 +7.69%<br />

Slovenia 13 873 12 841 -7.44%<br />

Hungary 44 761 44 520 -0.54%<br />

Czech Republic 111 638 126 666 +13.46%<br />

* Excluding children without own passports<br />

** Excluding same-day (transit) visitors<br />

Source: NSI<br />

Tourist Arrivals to Bulgaria from Other Countries<br />

Year 2004* 2005*<br />

2005/2004<br />

% change<br />

Russian Federation 149324 175295 +17.39%<br />

Ukraine 74730 83746 +12.06%<br />

Serbia and Montenegro* 597356 534474 -10.53%<br />

FYROM* 682017 581139 -14.79%<br />

Romania* 127612 187311 +46.78%<br />

Turkey* 198322 271160 +36.73%<br />

USA 53569 60405 +12.76%<br />

Israel 83590 103523 +23.85%<br />

* Incl. "Shuttle Traders"<br />

** Business travels, visits of friends and relatives, others and transits are not included<br />

Source: NSI<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Principal international tourist markets of Bulgaria in 2005<br />

Despite the unstable development and the problems caused chiefly by the transport<br />

infrastructure partially destroyed by the disasters and floods and the effects of the<br />

unrestricted construction of accommodation facilities at the Black Sea coast, data<br />

show that the Bulgarian tourist industry has managed to overcome most of the problems<br />

and has preserved its passable growth rate. August and September brought<br />

back international demand for Bulgarian tourist services. October, November and<br />

December were slow on decrease in visits from some neighboring countries (Greece,<br />

FYROM, Serbia and Montenegro), which requires prompt marketing steps for rebound<br />

of travelling. Decline in the German market in the summer was mitigated to<br />

2.4 percent for the full year by the increase of 2.6 percent in October, 36.3 percent in<br />

November, and 9.7 percent in December. All other main markets as the UK, Russia,<br />

Ukraine, the Scandinavian countries, Turkey, Central Europe, the USA, etc. grew<br />

significantly. The total number of tourists rose 4.5 percent and revenues climbed<br />

about 8-9 percent for the full-year period.<br />

6.2. CONSUMER PROFILE<br />

Purpose of the visits<br />

Most of the foreigners who came to our country over the review period came as tourists<br />

or holiday-makers. Their number has been growing constantly. In 2003, they accounted<br />

for 87.3 per cent of the total number of visitors to Bulgaria (excluding transit<br />

travelers), versus 84.5 per cent in 2000. Some drop (by 0.7 points) down to 86.6<br />

per cent was observed in 2004.<br />

Structure of the visits (2000 – 2004), %<br />

year Tourism or holidays Guests Business Other<br />

2000 84.5 1.3 6.4 7.8<br />

2001 86.5 0.8 5.8 6.9<br />

2002 87.2 0.7 5.2 6.9<br />

2003 87.3 0.7 5.3 6.7<br />

2004 86.6 0.9 5.9 6.6<br />

Source: NSI<br />

The share of guests shrank almost in half by 2003. In 2004, however, it grew 0.2<br />

points up to 0.9 per cent.<br />

The same trend is observed in business visits, but their drop is not so dynamic –<br />

from 6.4 per cent in 2000 to 5.3 per cent in 2003. In 2004 they registered an increase<br />

of 0.6 points up to 5.9 per cent.<br />

Tourist and holiday visits<br />

Over the review period, the absolute and relative growth in the number of tourist visits<br />

was biggest in 2003, when it grew 18 per cent (or by 539 000 people) from 2002.<br />

Foreign tourist and holiday visits (2000 – 2004)<br />

Thousand people<br />

Previous year=100<br />

Indexes<br />

year<br />

2000=100<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 73


TOURISM AND RELATED SERVICES IN BULGARIA<br />

year<br />

Thousand people<br />

Previous year=100 2000=100<br />

Indexes<br />

2000 2 354<br />

2001 2 756 117.08 117.08<br />

2002 2 993 108.60 127.15<br />

2003 3 532 118.01 150.04<br />

2004 4 010 113.53 170.35<br />

Source: NSI<br />

In 2004, as compared with 2003, the growth is also high – by 478 000 people or 14<br />

per cent. Compared with 2000, the increase reached 1 656 000 people or 1.7 times.<br />

Growth in the number of foreign tourist and holiday visits in Bulgaria (2001-<br />

2004) – in thousand people<br />

1 800<br />

1 600<br />

1 400<br />

1 200<br />

1 000<br />

800<br />

600<br />

400<br />

200<br />

0<br />

402<br />

639<br />

1 178<br />

1 656<br />

2001 2002 2003 2004<br />

Source: NSI<br />

Duration of tourist and holiday visits<br />

The average duration of tourist visits in hotels with bed capacity exceeding 30 beds<br />

per visitor is relatively short. Although tourist and holiday visits from the neighbouring<br />

countries such as Greece, FYROM, Serbia and Montenegro, and Romania are<br />

generally developing with a trend of slower increase, in 2004 their share continued to<br />

be quite large – 47 per cent. Visits by tourists from these countries are usually with<br />

short duration.<br />

Night stays by foreigners in hotels with bed capacity exceeding 30 beds (2000<br />

– 2004)<br />

2000 2001 2002 2003 2004<br />

Night stays – in thousands 5 101 6 118 6 985 8 987 10 303<br />

Average per tourist/holiday taker<br />

2.167<br />

– number of people<br />

2.220 2.334 2.544 2.569<br />

Source: NSI<br />

Gradual increase of the average number of night stays is observed. From 2 167 in<br />

2000, they reached 2 569 in 2004, registering an increase of 19 per cent.<br />

Tourists from Germany booked the biggest number of night stays in 2004 – about 41<br />

per cent.<br />

In 2003, visitors from the seven countries (Germany, Great Britain, Russia, Sweden,<br />

Finland, Denmark, Belgium) accounted for about 77 per cent. In 2004, the share of<br />

visitors from these countries shrank by about 3 points down to 74 per cent.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 74


TOURISM AND RELATED SERVICES IN BULGARIA<br />

The longest duration of night stays in 2003 and 2004 was registered by visitors from<br />

the following countries:<br />

♦ Germany – respectively 7.81 and 7.43<br />

♦ Belgium – respectively 7.37 and 7.10<br />

♦ Great Britain – respectively 6.61 and 5.90<br />

♦ Russia – respectively 5.89 and 5.89<br />

♦ Sweden – respectively 5.72 and 4.82<br />

♦ France – respectively 4.68 and 4.22<br />

♦ Austria – respectively 4.28 and 3.50<br />

The longer duration of night stays by visitors from the countries listed above is due<br />

to tourist visits in Bulgaria organized by tour operators.<br />

The shortest duration of night stays in 2003 and 2004 were registered by visitors<br />

from the following countries:<br />

♦ Greece – respectively 0.21 and 0.24<br />

♦ Serbia and Montenegro – respectively 0.23 and 0.26<br />

♦ FYROM – respectively 0.15 and 0.11<br />

♦ Romania – respectively 0.43 and 0.40<br />

The shorter visits by tourists from neighbouring countries have greater significance<br />

for retail mainly in the border regions. They have smaller impact on the development<br />

of local tourism industry.<br />

The number of foreigners who stayed in three-star hotels with bed capacity exceeding<br />

30 beds is also bigger in 2004.<br />

Night stays by foreigners by hotel categories – thousands<br />

2003 2004 Index<br />

Total 8 987 10 304 114.7<br />

1 and 2 stars 2 384 2 004 84.1<br />

3 stars 3 743 4 164 111.2<br />

4 stars 2 308 3 322 143.9<br />

5 stars and "special" 552 814 147.5<br />

Source: NSI<br />

Compared with 2003, the number of night stays in one- and two-star hotels is<br />

smaller by 380 000 or 16 per cent. The greatest absolute increase was registered by<br />

the number of night stays in four-star hotels – 1 014 000 or 11 per cent higher.<br />

The most rapid growth was registered by the number of night stays in five-star and<br />

“special” hotels – 262 000 or by 48 per cent.<br />

Some significant changes occurred in the structure of night stays by hotel categories,<br />

due to the modernization of the existing tourism base. In 2004, the biggest growth<br />

was registered in four-star, five-star and “special” hotels. This trend additionally contributed<br />

to the efficiency of international tourism.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 75


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Night stays by foreigners by hotel categories (2003-2004), in %<br />

5-star and "special"<br />

6,1<br />

7,9<br />

4-star<br />

25,7<br />

32,2<br />

3-star<br />

41,6<br />

40,4<br />

1 and 2-star<br />

19,4<br />

26,5<br />

2004 2003<br />

0 5 10 15 20 25 30 35 40 45<br />

Source: NSI<br />

In 2004, the share of night stays in four-star hotels reached almost 1/3, growing by<br />

6.5 points. The share of night stays in five-star and “special” hotels was also bigger,<br />

increasing by 1.8 points.<br />

In 2004, the share of night stays in one- and two-star hotels was under 20 per cent,<br />

shrinking 7.1 points from 2003. The share of night stays in three-star hotels was<br />

about 40 per cent, going down by 1.2 points.<br />

The share of night stays by visitors from Germany is biggest in all hotel categories.<br />

a) 5-star and “special” hotels<br />

About 1/3 of the visitors who stayed in hotels of this category came from Germany.<br />

Visits by foreigners in 5-star and “special” hotels (2003-2004), by countries in<br />

%<br />

Country 2003 2004<br />

Germany 34.26 33.01<br />

Israel 15.93 10.69<br />

Great Britain 8.62 15.89<br />

USA 4.50 3.30<br />

Russia 4.25 5.37<br />

Greece 3.65 3.52<br />

Italy 2.64 2.52<br />

France 1.80 1.65<br />

Sweden 1.78 0.76<br />

Austria 1.67 1.67<br />

Turkey 1.31 1.11<br />

Switzerland 1.11 1.34<br />

Finland 1.09 0.99<br />

The Netherlands 1.07 1.19<br />

Norway 1.07 0.20<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 76


TOURISM AND RELATED SERVICES IN BULGARIA<br />

In 2004, the most significant change which took place was the increase of the share<br />

of visitors from Great Britain (7.3 points). The share of visitors from Russia also grew<br />

by around 1 points. The share of visitors from Israel shrank by 5.2 points; from<br />

Germany – 1.3 points, USA – 1.2 points.<br />

b) 4-star hotels<br />

In this category, the share of visitors from Germany is biggest – about 50 per cent.<br />

Visits by foreigners in 4-star hotels (2003-2004), by counties in %<br />

Country 2003 2004<br />

Germany 50.42 48.71<br />

Great Britain 11.74 14.47<br />

Russia 4.92 3.91<br />

Israel 4.66 4.14<br />

Belgium 2.97 2.48<br />

Greece 2.34 2.66<br />

Austria 2.24 1.71<br />

France 1.97 2.35<br />

Sweden 1.42 2.15<br />

Denmark 1.38 1.76<br />

USA 1.37 0.90<br />

Turkey 1.35 0.72<br />

Finland 1.24 1.30<br />

Switzerland 1.18 1.69<br />

The Netherlands 1.09 1.11<br />

Italy 1.08 1.17<br />

Source: NSI<br />

Compared with 2003, the share of visitors from Great Britain is bigger by about 2.7<br />

points. The shares of visitors from Germany and Russia shrank by respectively 1.7<br />

and 1 points.<br />

c) 3-star hotels<br />

The greatest number of visitors in three-star hotels again came from Germany, but<br />

their share is developing with a distinct trend of decrease.<br />

Visits by foreigners in 3-star hotels (2003-2004), by countries in %<br />

Country 2003 2004<br />

Germany 53.79 44.31<br />

Great Britain 10.96 15.62<br />

Sweden 5.20 5.50<br />

Russia 4.66 5.53<br />

Belgium 3.94 2.73<br />

Finland 2.92 3.61<br />

France 2.67 2.42<br />

Denmark 2.18 2.20<br />

Norway 1.20 1.54<br />

Source: NSI<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 77


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Compared with 2003, the share of visitors from Great Britain grew by 4.7 points. The<br />

share of visitors from Russia, Finland and Norway, who stayed in hotels of this category,<br />

also grew.<br />

The share of visitors from Germany went down by 9.5 points - from 53.8 per cent in<br />

2003 to 44.3 per cent in 2004.<br />

d) 1- and 2-star hotels<br />

The share of visitors from Germany in this hotel category is smaller, registering a<br />

significant drop.<br />

Visits by foreigners in 1- and 2-star hotels (2003-2004), by countries in %<br />

Country 2003 2004<br />

Germany 31.16 23.35<br />

Russia 16.19 15.26<br />

Great Britain 12.82 13.40<br />

Sweden 6.61 7.81<br />

Finland 4.10 3.70<br />

Serbia and Montenegro 3.67 4.36<br />

Denmark 3.65 4.75<br />

Czech Republic 2.88 3.11<br />

FYROM 2.68 1.48<br />

Poland 2.14 5.75<br />

Slovakia 2.13 2.77<br />

Ukraine 1.63 1.53<br />

Norway 1.38 1.71<br />

Source: NSI<br />

The share of visitors from Poland grew 3.6 points compared with 2003. The share of<br />

visitors from the United Kingdom, Sweden, Serbia and Montenegro, Denmark, the<br />

Slovak Republic and Norway also grew.<br />

The share of visitors from Germany was down 7.8 points – from 31.2 per cent to 23.4<br />

per cent in 2004.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 78


TOURISM AND RELATED SERVICES IN BULGARIA<br />

6.3. GEOGRAPHIC LOCATION OF MAIN MARKETS<br />

Tourist visits by countries<br />

Most of the foreigners who visited our country as tourists or holiday-makers came<br />

from EU member-states (Germany, Greece, Great Britain, Czech Republic, Poland),<br />

as well as from FYROM, Serbia and Montenegro, Russia, Romania. In 2000, the<br />

number of visitors from these countries was 1 868 000 people or 80 per cent of the<br />

total number of visitors. In the next years until 2003, their share was moving between<br />

80 and 89 per cent. In 2004, the number of visitors from these countries<br />

reached 3 179 000 people. Compared with 2000, their number was up by 1 311 000<br />

people or 70 per cent.<br />

Tourist and holiday visits (2000-2004) from the countries with the biggest<br />

relative share in the total number of visits – in thousand people<br />

2000 2001 2002 2003 2004<br />

Index 2000=100<br />

2001 2002 2003 2004<br />

Germany 260 374 480 537 565 143.8 184.6 206.5 217.3<br />

Greece 322 345 391 548 707 107.1 121.4 170.2 219.6<br />

Great Britain 52 69 111 159 259 132.7 213.5 305.8 498.1<br />

Czech Republic 29 37 48 78 102 127.6 165.5 269.0 351.7<br />

Poland 19 31 49 62 100 163.2 257.9 326.3 526.3<br />

FYROM 658 643 622 672 656 97.7 94.5 102.1 99.7<br />

Serbia and Montenegro<br />

218 359 535 892 577 164.7 245.4 409.2 264.7<br />

Russia 106 131 99 121 121 123.6 93.4 114.2 114.2<br />

Romania 204 227 93 77 92 111.3 45.6 37.7 45.1<br />

Source: NSI<br />

Over the review period, the highest growth rate was registered in the number of visits<br />

from Poland – 5.3 times, as well as Great Britain – 5 times.<br />

In the absolute growth (2004 versus 2000), Greece occupies the largest share.<br />

Growth in the number of tourist and holiday visits (2000-2004) by countries<br />

country Thousand people Share, %<br />

Total 1656 100<br />

Incl. Greece 385 23.2<br />

Serbia and Montenegro 359 21.7<br />

Germany 305 18.4<br />

Great Britain 207 12.5<br />

Poland 81 4.9<br />

Czech Republic 73 4.4<br />

Russia 15 0.9<br />

Source: NSI<br />

The number of visitors from Romania in 2004 dropped by 112 000 people, as compared<br />

with 2000, and from FYROM – by 2 000.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 79


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Significant changes occurred in the shares of the countries in the total number of<br />

tourist and holiday visits to Bulgaria. The share of the nine countries with biggest<br />

relative share was 79.4 per cent in 2000, and 79.3 per cent in 2004. The biggest increase<br />

was registered in the number of visitors from Great Britain – 4.3 points, Serbia<br />

and Montenegro – 5.1 points, Greece – 3.9 points, Germany – 3.1 points.<br />

Share of the countries with biggest number of tourist and holiday visits (2000-<br />

2004), %<br />

Country 2000 2001 2002 2003 2004<br />

Total 2354 2756 2993 3532 4010<br />

Germany 11.0 13.6 16.0 15.2 14.1<br />

Greece 13.7 12.5 13.1 15.5 17.6<br />

Great Britain 2.2 2.5 3.7 4.5 6.5<br />

Czech Republic 1.2 1.3 1.6 2.2 2.5<br />

Poland 0.8 1.1 1.6 1.8 2.5<br />

FYROM 28.0 23.3 20.8 19.0 16.4<br />

Serbia and Montenegro 9.3 13.0 17.9 25.3 14.4<br />

Russia 4.5 4.8 3.3 3.4 3.0<br />

Romania 8.7 8.2 3.1 2.2 2.3<br />

Source: NSI<br />

The share of visits from FYROM is smaller by 11.6 points, and from Romania – by<br />

6.4 points. Despite the absolute increase in the number of visitors from Russia, their<br />

share in 2004 as compared with 2000, is 1.5 points smaller.<br />

Share of the night stays by foreigners (2003-2004), by countries<br />

Germany<br />

Great Britain<br />

Russia<br />

Sweden<br />

Finland<br />

Denmark<br />

Belgium<br />

11.50<br />

14.84<br />

7.80<br />

6.89<br />

4.40<br />

4.49<br />

2.70<br />

2.68<br />

2.30<br />

2.42<br />

2.60<br />

2.07<br />

45.60<br />

40.76<br />

2003 20040 5 10 15 20 25 30 35 40 45 50<br />

Source: NSI<br />

The share of visitors from Germany in 2004 is smaller by 4.8 points, and from Russia<br />

– by 0.9 points. The share of visitors from Great Britain is larger by 3.3 points,<br />

and the share of countries with smaller share is bigger by around 2 points.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 80


TOURISM AND RELATED SERVICES IN BULGARIA<br />

6.4. PERCEPTION OF SPANISH PRODUCTS<br />

Spanish hotel chain Barcelo Hotels & Resorts will be managing the new 4-star city<br />

hotel that opened in November 2005. Investor is the Bulgarian company Festa Holding<br />

with BGN 14 mln. The seven-floor building has 120 rooms, 4 suites, 2 restaurants,<br />

3 bars, etc. According to Jose Palou, Barcelo’s representative and its executive<br />

manager for Europe, the hotel chain has already held talks with investors who<br />

will build tourism sites in Sunny Beach.<br />

TThhee Buul lggaarri iaann ttoouurri issm sseeccttoorr hhaass rreeaacctteedd ppoossi itti ivveel lyy ttoo tthhee eennttrraannccee oof f aa nneew ppl laayyeerr<br />

ssuucchh aass Baarrcceel loo, , aanndd hhaass weel lccoomeedd tthhee inntteerreesstt i oof f bbi igg inntteerrnnaatti i ioonnaal l cchhaai innss aanndd ttoouurr<br />

ooppeerraattoorrss inn i ggeenneerraal l. . TThhee bbi igg ccoomppaanni ieess aarree eexxppeecctteedd ttoo aattttrraacctt moorree vvi issi ittoorrss aal lssoo bbee--<br />

ccaauussee tthheei irr nnaameess gguuaarraanntteeee tthhee eexxtteenntt aanndd tthhee qquuaal littyy oof f tthhee sseerrvvi icceess tthheeyy oof ffeerr.<br />

.<br />

TThheerree aarree vveerryy ggoooodd rreessuul lttss frroom f tthhee ooppeerraatti ioonn oof f ootthheerr ttwoo SSppaanni isshh hhootteel l cchhaai innss ––<br />

RIU aanndd Ibbeerroossttaarr. I . TThheessee ccoomppaanni ieess hhaavvee maannaaggeedd ttoo pprroovvi iddee vveerryy ggoooodd pprroodduuccttss oonn<br />

tthhee Buul lggaarri iaann maarrkkeett. . TThheeyy aal lssoo hhaavvee bbi igg nnuumbbeerr oof f ttrraaddi itti ioonnaal l ccl lieennttss whhoo fuul f llyy rreel lyy<br />

oonn tthhee qquuaal littyy oof f tthhee pprroovvi iddeedd sseerrvvi icceess. .<br />

In Bulgaria’s leading business print media (Dnevnik Daily, 27 January 2007), the<br />

Spanish tourism exchange is portrayed as one of the most significant international<br />

events in the sector, and currently is being the second largest, outpacing the London<br />

exchange. At the exhibition in Spain in January 2006, over 130 countries were presented.<br />

The Bulgarian participants were nine, among them Bulgaria Air, Sofia Municipality,<br />

and tour operators Aerotravel, DM Travel, Alexander Tours, Gloria Tours<br />

and others.<br />

At the exhibition, the then interim head of Bulgaria’s State Tourism Agency Valeri<br />

Petrov announced that the Spanish tourists expected to visit this country in 2006<br />

would be twice the number in 2005. The main contribution to the growth of Spanish<br />

tourists in Bulgaria is that of Bulgaria Air’s new programs. The air carrier intends to<br />

increase its direct flights to Bulgaria planning the following destinations: Madrid –<br />

Sofia; Madrid – Burgas; Barcelona – Sofia; Malaga – Sofia; and Palma de Mallorca –<br />

Sofia. The air carrier plans to start these flights in June 2006. The Spanish tourists<br />

will stay mainly in Sunny Beach and the town of Nessebur.<br />

Another program is planned to take the guests from Spain on country tours. They<br />

will include visits to cultural monuments, incl. those under UNESCO protection,<br />

monasteries, etc. Another option is organizing visits around various traditional festivals<br />

such as the picking of roses. There is also interest in corporate incentive trips<br />

which companies organize for their employees.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 81


TOURISM AND RELATED SERVICES IN BULGARIA<br />

7. <strong>OP</strong>PORTUNITIES AND RISKS FOR SPAN-<br />

ISH COMPANIES<br />

The expected accession of Bulgaria to EU, scheduled for 1 January 2007, will entail<br />

a stream of EU funds to the country. This development presents an opportunity for<br />

both Bulgarian and Spanish companies to jointly participate in tenders and projects<br />

supported by EU funding.<br />

In February 2006, Finance Minister Plamen Oresharski announced that it would be<br />

a big success if Bulgaria manages to implement 35% of EU funds in 2007 during a<br />

discussion of the National Development Plan 2007 - 2013. Within these seven years<br />

Bulgaria will be implementing over EUR 11 bln from European funds. The money<br />

from the Cohesion Fund which is around EUR 2.8 bln will be evenly distributed between<br />

the Environment and Transport programs. The percentage share will be determined<br />

by Bulgaria. The EU structural funds are the fund for regional development<br />

and the social one. Around EUR 4.5 bln are expected to come from these funds. The<br />

most money is allocated to agriculture and rural areas because they will be financed<br />

by the structural funds and by the specific funds – the agricultural and fishing ones.<br />

The Competitiveness program is geared to the development of small and medium enterprises.<br />

The personnel, who will be preparing the projects to apply for the other<br />

programs, will be trained with funds from the Administrative Capacity program.<br />

Distribution of EU funds (the expected budget is EUR 11 bln for 2007 – 2013,<br />

and without the money for agriculture and fishing)<br />

SMEs Competitiveness 22.6%<br />

Human resources (education, training) 22.6%<br />

Transport (airports, railroad freight, road rehabilitation, ports) 8.3%<br />

Environment 8.3%<br />

Regional development (municipalities, tourism) 34.6%<br />

Administrative capacity 3.5%<br />

Source: Finance Ministry<br />

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TOURISM AND RELATED SERVICES IN BULGARIA<br />

Below is a brief SWOT analysis of Bulgaria’s tourism. Certainly, the perceived<br />

strengths present opportunities for both domestic and incoming tourism, incl. from<br />

Spain, and Spanish tour operators and tour agents, respectively. More interestingly,<br />

most of the weaknesses present specific investment opportunities, e.g. Spanish companies<br />

could participate in projects to improve the infrastructure, quality of facilities,<br />

etc.<br />

Among the opportunities, there is potential for high ROI as the Bulgarian tourism<br />

market is far from (over)saturation. Forming joint ventures with local companies or<br />

establishing other forms of co-operation may allow Spanish companies to apply for<br />

some forms of EU funds.<br />

Money from the grey economy may pose serious competition to foreign companies.<br />

Also, the peculiarities of the local bureaucracy / administration still allow for corruption<br />

practices, e.g. in issuing licenses.<br />

Strengths<br />

Weaknesses<br />

♦ Picturesque scenery;<br />

♦ Poor infrastructure;<br />

♦ Rich cultural and historical heritage; ♦ Low quality of many hotels and other<br />

♦ Generator of employment;<br />

facilities;<br />

♦ Dominant and increasing share of<br />

private ownership;<br />

♦ Scanty diversity of product and services;<br />

♦ Tax and other incentives.<br />

♦ Low qualification of the labor force;<br />

♦ Lack of appropriate marketing policy;<br />

♦ Poor architectural and engineering<br />

solutions;<br />

♦ Deterioration of ecological balance<br />

(pollution, neglect for the environment<br />

when developing tourist facilities).<br />

Opportunities<br />

Threats<br />

♦ Potential for high return on investment<br />

in short terms;<br />

♦ Grey economy accounts for most of<br />

the investments;<br />

♦ Bulgaria’s forthcoming EU membership<br />

and implementation of EU best<br />

practices;<br />

♦ Corruption in licensing;<br />

♦ Opportunities for financing from<br />

structural, pre-accession and cohesion<br />

funds directly related to infrastructure<br />

development.<br />

Further below, there is a short description of major Bulgarian resorts that appear to<br />

provide investment opportunities.<br />

The town of Bansko in Pirin Mountain<br />

Despite the progress made, there are some problems related to the infrastructure –<br />

sewerage and water supply systems, the road and street network. In 2006, the local<br />

municipality is ready to invest BGN 10 mln in infrastructure improvement but this is<br />

just 1/5 of the needed amount.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 83


TOURISM AND RELATED SERVICES IN BULGARIA<br />

The realisation of the project to modernise the Borovets resort in Rila Mountain was<br />

scheduled to start in January 2006. The project’s total value is BGN 300 mln. The<br />

project has three phases – upper, middle and lower Borovets – and the first one is<br />

expected to be completed in 2007. In the upper part, new ski runs and ski devices<br />

will be built, together with hotels and small family houses.<br />

Pamporovo resort in Rhodopi Mouintain.<br />

Bulgarian companies in the area are trying to attract investment from Western<br />

Europe and Russia. The focus is on the town of Smolyan region where expectations<br />

are to improve significantly the tourist infrastructure – construction of new ski lifts,<br />

etc.<br />

Golden Sands resort<br />

To successfully develop the resort, it is necessary to improve the transport infrastructure,<br />

i.e. the panoramic road and the Varna airport. The insufficient capacity of<br />

the water treatment station is also a problem. There are no specific plans for a new<br />

station, and the capacity of the present one has been exceeded long ago.<br />

North of Varna<br />

Several settlements north of Varna offer some good and still under-utilised opportunities.<br />

In the next two years, new hotels with around 15 000 beds are expected to be<br />

built in Kranevo. Prior to that, it is necessary to rehabilitate and expand the existing<br />

infrastructure. Kavarna also looms as a town with good investment opportunities<br />

and development prospects, incl. As a cultural hub, provided the moderate pace of<br />

construction prevails. Another attractive area could become Shkorpilovtsi. In summer<br />

2005, the municipal authorities announced an ambitious plan to build a resort<br />

area with 25 000 - 30 000 beds. There are thermal springs around, which may allow<br />

for a whole-year season, incl. Spa tourism. There are plans to build a yacht port and<br />

a golf course, too.<br />

Sunny Beach resort<br />

There are some serious problems stemming from insufficient carrying capacity of the<br />

resort’s overall infrastructure - it is necessary to build a water treatment station,<br />

sewerage and water supply installation, electricity networks and roads. At the moment,<br />

Sunny Beach is exclusively a summer resort and does not have the infrastructure<br />

for year-round tourism like conference rooms, parking lots and indoor swimming<br />

pools. There is also no housing capacity for the service staff that a year-round<br />

operation as a tourist destination would require. The increase in the bed capacity of<br />

the resort has far outstripped that of tourist visits. The number of hotel beds has<br />

risen tenfold in the past 8 years while that of holiday-makers is up only 50%.<br />

South of Burgas<br />

More often, investors look to the areas south of the city of Burgas. In mid-term perspective,<br />

the resorts there will become more attractive. Currently, low construction<br />

prevails there, together with more greenery. Settlements like Tsarevo, Sozopol, Primorsko<br />

have the potential and offer not only new construction but also various cultural,<br />

folk and musical events.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 84


TOURISM AND RELATED SERVICES IN BULGARIA<br />

Spa centers<br />

In recent years, there is some evidence of a shift in the investors’ interest from seaside<br />

and ski resorts towards spa centres, esp. those with mineral springs that have<br />

healing properties. For example, the newly built spa complex in Katarino (near the<br />

town of Raglog, in the area between Rila and Pirin mountains) was awarded “Best<br />

vacation complex” for 2005.<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 85


TOURISM AND RELATED SERVICES IN BULGARIA<br />

BIBLIOGRAPHY<br />

1. Official data of the National Statistical Institute (NSI).<br />

2. Official data of Ministry of Economy & Energy.<br />

3. Official data of Bulgarian National Bank (BNB).<br />

4. Official data of Bulgarian Industrial Association (BIA).<br />

5. The Bulgarian Enterprises Information System (BEIS) maintained by BIC Capital<br />

Market Ltd. (http://www.bic.bia-bg.com).<br />

6. Deloitte Investment Marketing Report, 2005. Summary.<br />

7. European Commission 2005 Monitoring Report<br />

8. Center for Economic Development. Bulgaria’s Economy Report, October 2005.<br />

9. Agency for Economic Analysis and Forecasting (www.aeaf.minfin.bg). National<br />

Development Plan 2007 – 2013, December 2005 Draft.<br />

10. Dnevnik Daily (April 2005 – January 2006)<br />

11. Capital Weekly (April 2005 – January 2006)<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 86


TOURISM AND RELATED SERVICES IN BULGARIA<br />

ANNEXES<br />

LEGISLATIVE FRAMEWORK IN THE TOURISM AREA:<br />

• Tourism Act;<br />

• Ordinance for Licensing of Tourism Activities;<br />

• Ordinance for Classification of Tourist Objects.<br />

GOVERNMENT ORGANIZATIONS ON THE INTERNET<br />

Council of Ministers<br />

Ministry of Economy & Energy<br />

Ministry of Culture<br />

Ministry of Environment and Waters<br />

Ministry of Regional Development and Public<br />

Works<br />

www.government.bg<br />

www.mi.government.bg<br />

www.mc.government.bg<br />

www.moew.government.bg<br />

www.mrrb.bg<br />

NON-GOVERNMENTAL ORGANIZATIONS ON THE INTERNET<br />

Bulgarian Tourist Chamber<br />

Bulgarian Tourist Union<br />

Bulgarian Hotels and Restaurants Association /BHRA/<br />

Bulgarian Association of Travel Agents<br />

“Mountains and People” Association<br />

Bulgarian Association for Alternative Tourism<br />

Bulgarian Association for Cultural, Ecological and Rural<br />

Tourism<br />

Bulgarian Association of Spa Tourism<br />

Bulgarian Convention & Visitors Bureau<br />

www.btch.org/index.ht<br />

m<br />

www.btsbg.org<br />

www.bhra-bg.org<br />

www.batabg.org<br />

www.planini.com<br />

www.alternativetourism.org<br />

www.cometobulgaria.or<br />

g<br />

www.bab-bg.org<br />

www.bcvb.bg<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 87


TOURISM AND RELATED SERVICES IN BULGARIA<br />

TOURISM EXPOS IN BULGARIA:<br />

Vacation & Spa Expo 2006 - Sofia February 2006<br />

Organized by: Touristreklama<br />

www.holidayfair-sofia.com<br />

Tourism & Leisure Fair - Varna March 2006 & November 2006<br />

Organized by: Varna Tourism Chamber,<br />

Tourexpo Varna EOOD<br />

http://www.tourexpo.bg<br />

Your Vacation - Burgas April 2006<br />

Organized by: Burgas Regional Tourism<br />

Association<br />

e-mail: brta@abv.bg<br />

Regional Tourist Exchange - Smolyan October 2006<br />

Organized by: Regional Tourist Association<br />

“Rhodopi”<br />

e-mail: rhodopes_as@rodopibg.com<br />

Contact Exchange – Gabrovo October 2006<br />

Organized by: Regional Tourist Association<br />

“Stara Planina”<br />

www.staraplanina.org<br />

National Exchange on Cultural Tourism<br />

– Veliko Turnovo<br />

April 2006<br />

Organized by: BHRA, Tzarevgrad –<br />

Turnov EOOD, Veliko Turnovo municipality<br />

e-mail: tic_vt@mobikom.com<br />

T<strong>OP</strong> 10 HOTEL COMPANIES 2004<br />

Company<br />

1 Albena (Albena) www.albena.bg<br />

2 Golden Sands (Varna) www.goldensands.bg<br />

3 Sunny Beach (Sunny Beach) www.sunny-beach.com<br />

4 Grand-hotel Varna (Varna) www.saintelias.bg<br />

5 Sofia Hotel Balkan (Sheraton) (Sofia) www.luxurycollection.com/sofia<br />

6 Pamporovo (Smolyan) www.travel-<br />

7 Sunny Day (Varna) www.travel-bulgaria/sunnyday<br />

8 Riviera (Varna) www.rivierabulgaria.com<br />

9 Rodina Tourist (Sofia) Sofia 1000, 8 Genral Totleben St.<br />

10 Rila-Borovetz (Borovetz) www.balkantourist.bg<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 88


TOURISM AND RELATED SERVICES IN BULGARIA<br />

MAIN TOUR <strong>OP</strong>ERATORS<br />

Albena AD<br />

Balkan Holidays Services OOD<br />

Balkantourist AD<br />

Bulgaria VIP Travel OOD<br />

Vegena OOD<br />

DM Travel OOD<br />

Odiseya In OOD<br />

Golden Sands AD<br />

Sunny Beach AD<br />

Pamporovo AD<br />

Albena 9620, Balchik municipality<br />

Sofia 1000, 5-B Triaditza St.<br />

Sofia 1000, 4 Tsar Osvoboditel Blvd.<br />

Sofia 1057, 36 D. Tzankov Blvd.<br />

Sofia 1463, 62A Vitosha Blvd.<br />

Sofia 1000, 24 A. Stamboliiski Blvd.<br />

Sofia 1000, 20 A. Stamboliiski Blvd.<br />

Varna 9007, Golden Sands resort<br />

Sunny Beach 8240, Nessebar municipality<br />

Chepelare 4870, Pamporovo resort<br />

Spanish Economic and Commercial Office of the Spanish Embassy in Sofia 89

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