ICMS Appeals and Grievance Policy

ICMS Appeals and Grievance Policy – Appendix 1
Appendix 1. Appeals Procedures. The Appeal Procedures are part of the Appeals and Grievance Resolution Policy. This part of the document
describes the different appeals procedures available to students. These procedures are:
Request or Appeal Request format Action Time frame
1. Request for a revision of an
assessment task.
Contact your unit lecturer and request a
review.
Lecturer to review assessment
with the student and provide
feedback on content and
allocation of marks.
Request received by lecturer within 5 days after
assessment is returned to student.
Student notified of outcome within 5 working
days of request.
2. Appeal against the result of
the revision of an assessment
task by your lecturer.
If you are unhappy with the results of your
review you may follow the ICMS Appeals and
Grievance Policy.
Please see Appeals and
Grievance Policy
Original request resubmitted within 2 working
days of receipt of the result of the revision of an
assessment task.
Student notified of outcome within 10 working
days of submission of appeal.
3. Request for review of final grade
A student who does not believe their final grade in a unit is an accurate reflection of their performance, and has grounds for such a claim, may apply to have their grade
reviewed.
Grounds for review are limited to:
the Unit Lecturer did not provide the SOW as required
the assessment requirements as specified in the SOW were varied in an unreasonable way
a clerical or marking error occurred
due regard has not been paid to the evidence of illness or misadventure that was submitted by the specified date
the student has been disadvantaged in some way due to the conduct of the final examination
the examiner’s judgment was not objectively applied because of prejudice against the individual
There will be a three step process for all grade reviews:
Step 1 – Grade Review
Step 2 – Grade Appeal
Step 3 – Procedural Appeal
Step 1
Step 1: The first stage of appeal is to the Unit
of Study Lecturer. Your lecturer will consider
your appeal based on your written application.
Exam Script Viewing
It is recommended that you view your exam
script before submitting a grade appeal so you
can check the addition and allocation of marks.
Step 1. Unit lecturer to provide
clarification of the results
achieved for each assessment
task
Informal request made within 5 working days of
receipt of the total Unit of Study result.
Student notified of outcome within 5 working
days
Important: you can only view your exam script
once for each unit.

ICMS Appeals and Grievance Policy – Appendix 1
Step 2
Step 3
Note: You must do a Step 1 application before
you can go to Step 2 and Step 3.
Step 2: If the lecturer’s response has not
addressed your concerns from your Step 1
appeal, you may then appeal to the ICMS
Appeals Committee by submitting an appeal
form to Student Services. You must state the
grounds for your appeal. If no grounds are
stated, or the grounds are outside the
guidelines, your appeal will not be considered.
The Appeals Committee will consider your
appeal based on your written application
together with the outcome of your Step 1
appeal and through consultation with the unit
lecturer.
You must do a Step 1 and Step 2 application
before you can consider Step 3.
Step 3: If your concerns are still not resolved
you may then contact the Executive Dean and
request a review of the Appeals Committee
decision.
Step 2. Appeals Committee to
consider the appeal.
Possible outcomes include:
Re-marking of exam,
Supplementary examination,
No change to the result
Executive Dean will review the
Appeals Committee decision
and write to the student with
the result.
Committee convened within 7 working days of
expiry of the time allowed for submission of the
appeal.
Advise of committee decision within 2 working
days of convening.
Advise of decision within 10 working days of
receipt of request for review.
If there is still disagreement following the
Executive Dean’s decision you may consider
an external appeal or complaint (see above)
Appeal for revision of an
infringement notice
Submit written appeal to the Registrar (Student
Services office)
Appeals Committee Chair to
convene the Appeals
Committee.
Student may be required to
attend an interview.
Written appeal submitted within 20 working days
of receipt of advice.
Conditional enrolment,
Suspension, Exclusion or
Dismissal.
or
Submit a written appeal stating the reasons for
his or her request to Student Services.
Appeals Committee Chair to
convene the Appeals
Committee.
Student may be required to
attend an interview.
Written appeal submitted within 20 working days
of receipt of advice.
Committee convened within 7 working days of
receipt written appeal.
Professional Conduct
Registrar to advise student of
Advise of committee decision within 2 days of

ICMS Appeals and Grievance Policy – Appendix 1
Suspension and Dismissal for
Misconduct.
the decision of the Appeals
Committee.
Decision in final and binding
for all parties.
convening.
Students may attend classes as normal during
the appeals process.
In the extenuating circumstance of a student experiencing difficulty in initiating an appeal, he/she should appeal directly to the Registrar, who will
facilitate the appeal process.
The Appeals Committee
Authority for determining a student’s academic or professional conduct status lies with the Appeals Committee.
The Appeals Committee consists of the following members of College staff:
Registrar;
Executive Dean
Head, Teaching & Learning Centre
Each Head of School and, in cases involving an appeal relating to Professional Conduct or an Industry Training matter, the Career Services
Manager The Operations Manager may be co-opted to the Committee where appropriate
The Appeals Committee meets within seven days of receipt of an appeal. A quorum of 70% of voting members is required to convene the
Committee. In order to uphold impartiality, should a member of the Committee be involved in an appeal, or have a conflict of interest, that member
is required to stand down as a voting member for that case. Decisions must be ratified by a majority vote from the Committee. Should a student
have a grievance relating to the decision of the Appeals Committee, the ICMS Grievance Resolution Policy shall be followed.