ACI World Report January 2012 - Airports Council International
ACI World Report January 2012 - Airports Council International
ACI World Report January 2012 - Airports Council International
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<strong>ACI</strong> <strong>World</strong> Welcomes Seven New Participants<br />
Continued...<br />
North America (40)<br />
Atlanta, Austin, Baltimore, Boston, Calgary,<br />
Cincinnati, Cleveland, Columbus, Dallas DFW,<br />
Dallas DAL, Denver, Detroit, Edmonton, Ft<br />
Lauderdale, Grand Rapids, Halifax, Indianapolis,<br />
Jackson, Jacksonville, Memphis, Minneapolis,<br />
Montreal, Nashville, Ottawa, Portland, Quebec,<br />
Regina, San Antonio, San Diego, Salt Lake City,<br />
Sacramento, Saskatoon, Seattle, St. John’s, Tampa,<br />
Toronto YYZ, Victoria, Washington DCA, Washington<br />
IAD, Winnipeg.<br />
ASQ Regional Survey Participants (40)<br />
Africa (2)<br />
Douala, Yaoundé.<br />
Asia (3)<br />
Phnom Penh, Newcastle, Siem Reap.<br />
Europe (20)<br />
Alesund, Åre Östersund, Bergen, Bodo, Kiruna,<br />
Haugesund, Kristiansand, Luleå, Malmö, Narvik,<br />
Olbia, Ronneby, Stavanger, Stockholm NYO,<br />
Stockholm BMA, Trondheim, Tromso, Umeå, Visby.<br />
Latin America & Caribbean (11)<br />
Cochabamba, Cozumel, Huatalco, La Paz, Merida,<br />
Minatitlan, Oaxaca, Santa Cruz, Tapachula, Veracruz,<br />
Villahermosa.<br />
North America (4)<br />
Boise, Fredericton, Kelowna, Springfield.<br />
To learn more about how ASQ<br />
Retail will help improve your<br />
airport’s retail offering, visit:<br />
www.airportservicequality.com/<br />
content/retail.html<br />
<strong>ACI</strong> <strong>World</strong> <strong>Report</strong> – <strong>January</strong> <strong>2012</strong><br />
ASQ (Airport Service Quality)<br />
is a comprehensive <strong>ACI</strong><br />
initiative to help airports<br />
in their continuing efforts<br />
to improve the quality<br />
of service experienced<br />
by passengers. Five core<br />
programmes provide practical<br />
management information and<br />
advice specifically for the<br />
airport industry.<br />
The ASQ programmes identify<br />
and disseminate best practice<br />
from top-performing airports<br />
around the world. By joining<br />
one or more of the ASQ<br />
programmes, your airport<br />
gains access not just to a<br />
wealth of information and<br />
advice, but also to a worldwide<br />
airport forum discussing<br />
today’s issues and solutions.<br />
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