ACI World Report January 2012 - Airports Council International
ACI World Report January 2012 - Airports Council International
ACI World Report January 2012 - Airports Council International
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4th Meeting of the <strong>ACI</strong> <strong>World</strong> <strong>Airports</strong> IT Standing Committee (WAITSC)<br />
Continued...<br />
<strong>ACI</strong> <strong>World</strong> <strong>Report</strong> – <strong>January</strong> <strong>2012</strong><br />
9<br />
The meeting also included a specific session that provided updates from member airports on recent<br />
Airport IT projects and strategies to increase system efficiency and improve several airport core<br />
processes.<br />
<strong>ACI</strong> <strong>World</strong> would like to express sincere gratitude to Abu Dhabi <strong>Airports</strong> Company for being an excellent<br />
host.<br />
For more information on Facilitation and Airport IT, please contact agarcia-alonso@aci.aero.<br />
Managing Service Quality at<br />
<strong>Airports</strong> Training – Taking Off<br />
at Istanbul Airport<br />
by: Arturo Garcia-Alonso<br />
The latest <strong>ACI</strong> Global Training certificate course on Managing Service Quality at <strong>Airports</strong> took place in<br />
Istanbul, Turkey, 23-25 November 2011, hosted by TAV <strong>Airports</strong>.<br />
This course, which is increasingly attracting interest from the global airport industry, has the main<br />
objective of equipping managers with the knowledge, skills and tools to manage service quality effectively<br />
and efficiently at an airport. The course adopts a holistic approach to service quality, drawing on industry<br />
best practices and using case studies and practical exercises to show how theory has been put into<br />
practice at leading airports. Participants learn how to use the Airport Service Quality (ASQ) Programme<br />
tools as part of a service improvement strategy.
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