HIGHWAYS AND ENGINEERING - Barnsley Council Online

E N V I R O N M E N T A L
S E R V I C E S
HIGHWAYS AND ENGINEERING
O U R C O M M I T M E N T T O Y O U
BARNSLEY
Metropolitan Borough Council
O U R C O M M I T M E N T T O Y O U

WHAT WE DO...
We provide essential services to the
residents and road users of Barnsley. We
control a wide range of statutory functions
relating to the existence and use of the
highway, along with a number of activities
ranging from planned, cyclical, and reactive
maintenance and emergency response. All
of these can have a direct impact on the
residents, businesses and visitors in
Barnsley.
The Highways and Engineering Service has
three divisions:
• Network Management
• Design & Transportation
• Engineering Services
The service covers approximately 1175km of
roads and footways, and 750km of public
footpaths, including 75km of the Trans
Pennine Trail.
Note: Some of the roads in the borough are
maintained by the Highways Agency, A-One
Plus (please see contact details on the
‘How to contact us’ section on page 4).
These are the M1, the A616 Stocksbridge
Bypass, the A628 from Flouch to the
Tameside border and a short section of the
A61 from the M1 to the Stocksbridge
Bypass.
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Design & Transportation provides an
engineering and environmental consultancy
service for council and external clients and
provides a wide range of professional
services. Functions include:
Network Management is the highway, traffic
and street authority and is responsible for
ensuring the highway network operates in a
safe and efficient way. Functions include:
• Highway regulation and enforcement
• Control and co-ordination of works and
activities on the highway
• Development of roads, footways, Rights
of Way and drainage maintenance
programmes
• Resilience planning, including flooding
and severe weather
• Managing the public interface
• Road safety investigation and solution
development
• Road safety education and training, and
the provision of school crossing patrols
• Car park management and civil parking
enforcement
• Highway Development Control and the
adoption of new streets
• Management, maintenance and
promotion of rights of way including the
Trans Pennine Trail
• Design of new and improvement of
existing highway infrastructure including
roads, footways, bridges, walls, drainage
and public realm
• Project and programme management of
single or multiple schemes
• Contract management of specific works
• Specialist procurement of major highway
projects
• Reclamation and demolition
• Landscaping
• Health and safety management and
advice
• Highway structures, asset management
and Reservoirs Act 1975 responsibilities
• Movement of abnormal loads
• Management of developer funded
alterations to the highway
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Engineering Services are the council’s inhouse
highways service delivery unit.
Functions include:
• Highway maintenance – operational
delivery of all works to roads, footways,
bridges, street lighting, etc
• Inspection of roads and footways
• Programme management
• Engagement and management of
specialist contractors, subcontractors,
material, plant materials and equipment
suppliers
• Adverse weather response, eg ice, snow,
frost and flood
• Fleet provision, maintenance and control
• Purchase, storage and management of
stores and supplies
• We aim to minimise disruption to road
users and to improve road safety
through control and enforcement
• We aim to repair faulty street lights
within 5 working days; to make safe
vandal damage within 1 hour; and to
replace knocked down illuminated
bollards within 2 working days.
• We will ensure that abnormal loads use
suitable routes within the borough
• We will ensure that new streets are
constructed to a suitable standard for
adoption by the council
• We aim to ensure that rights of way are
always open for public use
Our aims
• We inspect activities taking place
within the highway to ensure that the
work is carried out to national standards
for safety and quality
• We inspect roads and footways to
national standards to ensure they are in
a safe condition. Any serious hazards
identified will be repaired within 24
hours
• We aim to prevent frost and ice forming
on our main roads. In the event of
heavy snowfall we will make every effort
to keep our highway network clear.
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HOW TO CONTACT US...
You can contact us by:
Telephone on 01226 773555
(24 hour/7 days)
Fax on 01226 772196
Minicom (text phone) on 01226 772772
RNID with typetalk on 01226 775656
Email at roads@barnsley.gov.uk
Internet at
www.barnsley.gov.uk/highways
Letter to
Barnsley Metropolitan Borough Council,
Environmental Services,
PO Box 601, Barnsley, S70 9FA
Or
Visit us at Barnsley Connects offices across
the borough
Highways Agency
A-One Plus
Valley House, Valley Street,
North Darlington, DL1 1TJ.
Telephone: 0300 123 5000,
Email: ha_info@highways.gsi.gov.uk
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OUR COMMITMENT TO YOU...
When you contact us we will:
• respond to your enquiry promptly and
effectively.
• treat you fairly, politely and with respect.
• tell you who we are and how we can
help you.
• make our services easy to understand
and use.
• listen to what you have to say
In return we ask that you:
We aim to:
Answers calls wherever possible within
20 seconds.
Send you an acknowledgement within
24 hours of receipt of your e-mail
Send you a full response in most cases
within 20 working days of receiving
your letter. If we are unable to give you
a full response within 20 working days,
we will acknowledge receipt of your
letter and include an estimate of how
long it will take to give you a full
response.
• treat our staff fairly, politely and with
respect.
• be considerate to our other customers.
• tell us if your circumstances change if
this may affect our service to you.
• help us to improve our services by telling
us what you think of them.
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HOW YOU CAN HELP US...
Please help us by reporting any problems in
relation to the services we provide.
When reporting problems it helps us if we
know exactly what and where the problem
is. Therefore please could you provide road
names, landmarks, house numbers, street
light column numbers or any other features
that may be near the location.
We ask that you be patient by allowing us
sufficient time to investigate. We want to
know what you think about our services
and the work we do as we are constantly
working to improve our service - so
If you have any suggestions on how we
can improve, we’d like to hear from you.
If you are happy with the service you’ve
received, please let us know and we’ll
pass on your compliments to the staff
concerned.
And
If you have a complaint, we need to
know so that we can take any necessary
action to put things right.
If you want further information on our
complaints procedures please ask for
our leaflet.
You can complain using any of the ways
listed in the ‘How to Contact us’ section
of this booklet.
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NOTES
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If you need help understanding this document
please contact us on 01226 775656
BARNSLEY
Metropolitan Borough Council
O U R C O M M I T M E N T T O Y O U