HIGHWAYS AND ENGINEERING - Barnsley Council Online
HIGHWAYS AND ENGINEERING - Barnsley Council Online
HIGHWAYS AND ENGINEERING - Barnsley Council Online
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OUR COMMITMENT TO YOU...<br />
When you contact us we will:<br />
• respond to your enquiry promptly and<br />
effectively.<br />
• treat you fairly, politely and with respect.<br />
• tell you who we are and how we can<br />
help you.<br />
• make our services easy to understand<br />
and use.<br />
• listen to what you have to say<br />
In return we ask that you:<br />
We aim to:<br />
Answers calls wherever possible within<br />
20 seconds.<br />
Send you an acknowledgement within<br />
24 hours of receipt of your e-mail<br />
Send you a full response in most cases<br />
within 20 working days of receiving<br />
your letter. If we are unable to give you<br />
a full response within 20 working days,<br />
we will acknowledge receipt of your<br />
letter and include an estimate of how<br />
long it will take to give you a full<br />
response.<br />
• treat our staff fairly, politely and with<br />
respect.<br />
• be considerate to our other customers.<br />
• tell us if your circumstances change if<br />
this may affect our service to you.<br />
• help us to improve our services by telling<br />
us what you think of them.<br />
5<br />
O U R C O M M I T M E N T T O Y O U
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