First Quarter 2013 - Toronto Pearson International Airport

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Happiest Holidays Once again, Toronto Pearson found some fun and unique ways to keep our guests entertained during the busy holiday travel season. If you were here, we hope you had fun! Top row: GTAA Employee Ambassadors ready to spread some cheer. Bottom row, from left: Santa made a detour from the North Pole to visit some of our little guests; Complimentary gift wrapping was available in the terminals; Mrs. Claus also came to visit and read stories to our smallest guests. This holiday travel season, Toronto Pearson saw more than one million guests pass through our doors. And once again, we did our best to make their stay an entertaining and enjoyable one. During the two weeks leading up to Christmas, we brought back the Tweet-A-Carol program. Launched during last year’s Christmas rush, the program proved to be a smash hit once again this year. Anyone with friends or family travelling through the airport could tweet us their name and flight details and our carollers would do their best to track them down through the terminals and greet them with a holiday song. The response was once again extremely positive and helped kick off a lot of holiday journeys on the right note. Also back for another year were Santa who roamed the terminals spreading Christmas candy and cheer, and Mrs. Claus, who read Christmas stories to our littlest guests. Our holiday colouring walls were also a huge attraction, allowing kids of all ages to get creative and leave their mark before boarding their flights. This year, we also had an Inuit art exhibition that featured drawings and sculptures from Canada’s north. Here, guests could make their own greeting cards. We also brought back the Ambassador program, where airport employees greeted guests travelling on the busiest holiday travel days, December 23 and 24, offering help, guidance or just a treat to get them through the rush. Once again, thanks to everyone for making the holiday travel season at Toronto Pearson another success. If you were travelling through the airport this year, we hope that we were able to start or end your journey with a smile. 12 TPT first quarter 2013 www.TorontoPearson.com
Operation Bright Star In the fall, the GTAA orchestrated a large training exercise for airport, emergency services and airline personnel. Thanks to all the members of the community that volunteered. Dont’ worry, it was just a drill. Over 100 volunteers were invited to participate in the GTAA’s major emergency training exercise. Photos courtesy of Andy Cline. In late October, Bright Star Airlines flight number 321, an Airbus A320 bound for Calgary, aborted its takeoff on a wet Runway 23 at Toronto Pearson and caught fire. Well, not really…But on this cool and damp morning that was the scenario for the GTAA’s latest major crash exercise. The exercise was designed to test the coordinated responses, procedures, protocols, and communications amongst all the responding agencies who play a part should there be an incident at the airport. Over 100 volunteers gathered at the Fire and Emergency Services Training Institute (FESTI) early in the morning and were split into three groups with pre-assigned roles: 80 volunteers acted out the roles of injured and uninjured passengers on board the plane, while 60 more volunteers played the part of family and friends in the terminal. Air Canada provided the Airbus A320, and the Bright Star Airlines crew were played by Air Canada personnel. The crash scenario saw the passengers aboard the A320 quickly and efficiently evacuated by the cabin crew with air stairs simulating the emergency escape chutes. The evacuated uninjured and ambulatory injured victims were then moved to a central area clear of the burning aircraft. GTAA Fire and Emergency Services (FES) were on site before the last passenger could leave the aircraft. The most seriously injured were carefully removed from the aircraft by the first responders, FES. The airline crew organized the passengers, separated the ambulatory injured victims and crew, and established them in a separate area. After FES had extricated the non-ambulatory victims, they commenced first aid and evaluation of the injured. Within three hours, the exercise was complete. Training exercises like these are important to ensure that all members of the airport community are up to date on training methods and safety procedures. It also provided the volunteers with an interesting insight into this critical aspect of airport operations. Evaluators from the GTAA, FES and the airline oversaw the exercise, and observers from other agencies were also present for many aspects. The entire event was filmed for training purposes. A large debrief was held at FESTI after the exercise for the police, FES participants, and evaluators and observers. Volunteers were given a nice gift bag and refreshments and snacks by GTAA after the event. The event data that was collected will be analyzed to find ways to improve emergency response at Toronto Pearson. A big thank you to all who participated. We hope you had fun learning more about emergency protocols here at the airport. -With files from Andy Cline www.TorontoPearson.com TPT first quarter 2013 13
Page 1 and 2: 2013 FIRST QUARTER A publication of
Page 3 and 4: TODAY Editor-in-Chief: Toby Lennox
Page 5 and 6: Temporary LINK Train Shut Down As c
Page 7 and 8: Philippine Airlines Arrives Philipp
Page 9 and 10: Welcome, Chairman As we say goodbye
Page 11: Shopping and Dining Opposite page,
Page 15 and 16: People at Pearson a bus pictogram,
Page 17 and 18: Royal Recognition To celebrate Her
Page 19 and 20: Start Planning Your Escape with Wes
Page 21 and 22: Arts and Exhibitions Above photos:
Page 23 and 24: LEAVING A LASTING IMPRESSION I want

First Quarter 2013 - Toronto Pearson International Airport

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