Cisco IP Manager Assistant, TEPUM Secura
Cisco IP Manager Assistant, TEPUM Secura
Cisco IP Manager Assistant, TEPUM Secura
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<strong>Cisco</strong> <strong>IP</strong> <strong>Manager</strong> <strong>Assistant</strong><br />
[ Ayrıntılı bilgi için; info@secura.com.tr ]
<strong>Cisco</strong> Call <strong>Manager</strong> Software v3.3<br />
<strong>IP</strong> <strong>Manager</strong> <strong>Assistant</strong> (<strong>IP</strong>MA) Application<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 2
<strong>IP</strong> <strong>Manager</strong> <strong>Assistant</strong> (<strong>IP</strong>MA) Application<br />
<strong>Cisco</strong> <strong>IP</strong> <strong>Manager</strong> <strong>Assistant</strong> (<strong>IP</strong>MA) application<br />
allows managers and assistants to handle<br />
phone calls more effectively.<br />
Each assistant can support up to five manager<br />
lines.<br />
<strong>Manager</strong>s can enable features, such as Do Not<br />
Disturb (DND), Send-All-Calls (SAC), Immediate<br />
Divert, Transfer to Voice Mail, Call Intercept,<br />
and Set Watch from the softkeys on the <strong>IP</strong><br />
phone.<br />
<strong>Assistant</strong> Console View<br />
<strong>Assistant</strong>s can use the <strong>Assistant</strong> Console<br />
application to answer calls for their managers<br />
and themselves and to configure manager and<br />
assistant preferences.<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 3
<strong>IP</strong> <strong>Manager</strong> <strong>Assistant</strong> (<strong>IP</strong>MA) Application<br />
<strong>Assistant</strong> 1<br />
<strong>Assistant</strong> 2<br />
<strong>Manager</strong> 1<br />
selected<br />
alternate<br />
alternate<br />
selected<br />
<strong>Manager</strong> 2<br />
CTI RP/filter<br />
<strong>Manager</strong> 1<br />
Inbound call<br />
to Mgr 1<br />
Inbound call<br />
to Mgr 2<br />
CTI RP/filter<br />
<strong>Manager</strong> 2<br />
<strong>IP</strong>MA Service Redundancy and Load<br />
Balancing<br />
• Purpose – Broaden telephony features and<br />
services available to manager and assistant<br />
stations<br />
• Elements:<br />
•New <strong>Manager</strong> features on 7960G phone –<br />
Divert All, Immediate Divert/Transfer to<br />
Voicemail, call filtering on inclusive/exclusive<br />
CLID, call intercept, do not disturb<br />
•New assistant features on <strong>Assistant</strong> Console<br />
application – call handling of managers’ calls,<br />
named speed dial tabs, Immediate<br />
Divert/Transfer to Voicemail, manager call<br />
activity monitoring, intercom, manager profile<br />
configuration<br />
• Benefit – Richer feature offering for manager<br />
and assistant<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 4
<strong>IP</strong>MA (cont’d)<br />
• Elements (cont’d):<br />
•<strong>IP</strong>MA is redundant CTI/XML-based service<br />
•Scalability – max 1,250 manager-assistant<br />
pairs per cluster<br />
•1 <strong>Assistant</strong>- 5 <strong>Manager</strong>s<br />
•Secondary assistant failover<br />
•<strong>Manager</strong>/assistant profile configuration<br />
•Call filtering example<br />
•Immediate divert/transfer by assistant to<br />
voicemail example<br />
•<strong>Manager</strong> activity monitoring by assistant<br />
example<br />
•<strong>Manager</strong> call handling by assistant example<br />
<strong>Assistant</strong> Console View<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 5
<strong>IP</strong>MA Super <strong>Assistant</strong> Model<br />
Jacob Proxy<br />
Mathew Proxy<br />
<strong>Assistant</strong> Console<br />
Sherry's Phone<br />
(7960G + 7914)<br />
Jacob's Phone<br />
<strong>Manager</strong> Configuration<br />
<strong>Assistant</strong> View<br />
(7960G)<br />
<strong>Manager</strong> View<br />
<strong>IP</strong>MA<br />
Service<br />
Incoming calls for <strong>Manager</strong><br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 6
<strong>IP</strong>MA Supported Configurations<br />
• One assistant can support up to 5 managers at the same time.<br />
• One manager can be assisted by only one assistant at a time.<br />
• Do not support shared lines between managers and assistants<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 7
<strong>IP</strong>MA <strong>Assistant</strong> Selection<br />
<strong>Manager</strong><br />
Selected<br />
<strong>Assistant</strong><br />
Selected<br />
<strong>Assistant</strong><br />
<strong>Assistant</strong> A<br />
<strong>Assistant</strong> B<br />
Default<br />
<strong>Assistant</strong> C<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 8
<strong>IP</strong>MA Call Routing<br />
Other<br />
Call comes<br />
to the<br />
manager<br />
<strong>IP</strong>MA<br />
Route<br />
Point<br />
<strong>IP</strong>MA Service<br />
manager<br />
Filters<br />
assistant<br />
Div All<br />
<strong>Manager</strong><br />
Phone<br />
<strong>Assistant</strong><br />
#1 Phone<br />
RNA<br />
<strong>Assistant</strong><br />
#2 Phone<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 9
<strong>IP</strong>MA <strong>Manager</strong> Phone<br />
• Six new softkeys – TrnsfVM,<br />
ImmDiv, DivAll, DND,<br />
SetWtch, Intrcpt<br />
• New phone display<br />
• <strong>Cisco</strong> <strong>IP</strong>MA phone service<br />
for session configuration<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 10
<strong>IP</strong>MA <strong>Manager</strong> Feature – <strong>IP</strong>MA Service<br />
• View/modify filter settings, and<br />
the selected assistant.<br />
Highlight<br />
To toggle<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 11
<strong>IP</strong>MA <strong>Manager</strong> Feature – Phone Display<br />
• Displayed on the call plane and when<br />
there are no calls on the phone<br />
• Displays feature status for <strong>Assistant</strong><br />
Watch, <strong>Assistant</strong> Selection, Filter, DND,<br />
and DivAll<br />
• View the call being handled by the<br />
assistant on your behalf<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 12
<strong>IP</strong>MA <strong>Manager</strong> Feature - Intercom<br />
• A dedicated incoming intercom<br />
line is administered on the<br />
manager’s phone<br />
• Speed dials are administered on<br />
the manager phone for all the<br />
assistants he/she is configured<br />
for.<br />
<strong>Cisco</strong> <strong>IP</strong>MA, Page 13
Teşekkür Ederiz.<br />
[ Ayrıntılı bilgi için; info@secura.com.tr ]
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