Download PDF - International SOS
Download PDF - International SOS
Download PDF - International SOS
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ONLINE<br />
enormous, with 120,000 travel itineraries<br />
entered every day.”<br />
Over the past few years a number of other<br />
online services have emerged, such as<br />
‘Automated Travel Advisories and ‘Travel<br />
Ready’. These help travelers prepare for the<br />
next trip, giving up-to-date information on<br />
destinations through email alerts, making sure<br />
they have the right vaccinations and even<br />
letting them know the status of visa<br />
applications.<br />
Customized services<br />
As with many <strong>International</strong> <strong>SOS</strong> offerings,<br />
the client is often the trigger for<br />
improvements. For example, when IKEA<br />
wanted to improve its global crisis<br />
“This new online tool contributes to our<br />
employees’ awareness of the importance of<br />
maintaining their health and of the services<br />
our company provides in this field”<br />
DANIEL MAHÉ, RENAULT<br />
management, it asked <strong>International</strong> <strong>SOS</strong> to<br />
create a dedicated portal. This contains action<br />
plans and procedures, relevant local<br />
information such as fire, police and<br />
ambulance services, and details on all<br />
employees, including scanned copies of<br />
passports.<br />
If there is a crisis, management can act<br />
quickly, contact all relevant parties and make<br />
evacuations or close facilities. There are even<br />
detailed maps helping to locate expatriate<br />
workers.<br />
Renault in France has chosen to provide a<br />
similar service to its employees and decided<br />
to incorporate a customized medical section<br />
into the site. Daniel Mahé, General Manager<br />
of the <strong>International</strong> Mobility Department<br />
succinctly summarises the benefits: “This is<br />
an additional risk prevention tool for our<br />
company. This new online tool contributes to<br />
our employees’ awareness of the importance<br />
of maintaining their health and of the services<br />
our company provides in this field.”<br />
“The future of online services is all about<br />
getting the right information to the right<br />
people in real time,” says Tim, “Whether it’s<br />
epidemics, natural disasters or political<br />
unrest, the use of email alerts, websites and<br />
portals will give clients the tools they need to<br />
take important decisions and mitigate risk.” ■<br />
HOTLINE - ANNIVERSARY EDITION 23
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