Faqs - DPD

MyDPD 

Frequently asked 

questions (FAQs) 

Version 1.0

MyDPD – frequently asked questions 

(FAQs) 

Version 1.0 

List of contents 

1. Introduction __________________________________________________________________ 1 

2. Questions which often arise _____________________________________________________ 2 

2.1 General questions about MyDPD. ____________________________________________ 2 

2.2 Problems with parcel labels _________________________________________________ 4 

2.3 End-of-day closes _________________________________________________________ 5 

2.4 Master data ______________________________________________________________ 5 

2.5 Address book ____________________________________________________________ 6 

2.6 Order overview ___________________________________________________________ 7 

3. Appendix - DPD address book file formats _________________________________________ 9 

DPD BELUX NV/SA V110726 ii

MyDPD - frequently asked questions 

(FAQs) 

Version 1.0 

1. Introduction 

The aim of this document is to provide support in answering questions that are often asked about 

the new and revised functions of MyDPD. 

The questions are divided into a number of topics, which are shown in the list of contents. 

DPD BELUX NV/SA V110726 1


(FAQs) 

Version 1.0 

2. Questions which often arise 

2.1 General questions about MyDPD. 

Question: 

Via what internet address can I log into MyDPD? 

Answer: 

You always log into MyDPD at www.dpd.be. Access to MyDPD is by entering your access data in 

the login box on the right-hand side. 

Question: 

I can't see MyDPD, even though I have successfully logged in. What do I do now? 

Answer: 

The pop-up blocker on your browser is probably activated. In order to be able to use MyDPD you 

have to permit pop-ups on www.dpd.be at all times. 

Question: 

I am logged into MyDPD but I can't use any of the functions and can't click on anything. What do I 

do now? 

Answer: 

If you have de-activated JavaScript on your browser, you need to activate JavaScript in the relevant 

menu of your browser in order to be able to use all the functions of MyDPD. 



(FAQs) 

Version 1.0 

Internet Explorer: Mozilla Firefox: 

Question: 

I have successfully logged into MyDPD, but the pages are not shown correctly or the connection 

breaks down again. What is the reason for this? 

Answer: 

Perhaps you use Citrix terminal servers for processing your orders. It is known that there are 

problems with recording orders in Citrix terminal server environments. In this case you should 

contact your IT department. 



(FAQs) 

Version 1.0 

Question: 

Why aren't all address book entries displayed during the search for addresses in E-Shipping and 

Returns? 

Answer: 

The search function automatically restricts the results in accordance with the type of address – in 

other words, a search in the "Consignee" section of E-Shipping will only show those addresses 

which are recorded in the address book as consignee addresses. 

2.2 Problems with parcel labels 

Question: 

I want to print out my parcel label, but nothing is displayed. What do I do now? 

Answer: 

The pop-up blocker of your browser is probably activated. In order to be able to print out parcel 

labels, pop-ups always have to be permitted on mydpd.dpd.be. 

Question: 

I am not able to access the parcel label or to print it out, even though I have Acrobat Reader 

installed on my computer. What do I do now? 

Answer: 

Please make sure that your version of the Acrobat Reader is up to date (Version 9 and upwards). 

You can download the software from this address: 

http://get.adobe.com/de/reader/ 



(FAQs) 

Version 1.0 

2.3 End-of-day closes 

Question: 

Where can I implement an end-of-day close on MyDPD? 

Answer: 

The end-of-day close can be implemented in the main "Order overview" section. There you select 

the "End-of-day close" tab and mark those orders for which an end-of-day close is to be created. By 

means of the command "Implement end-of-day close" you can generate documents such as 

consignor delivery lists and parcel labels. You now have the option of printing these out or of saving 

them. However, subsequent print-outs are not possible. 

The end-of-day close documents for the last 10 days can later be accessed via the end-of-day close 

history. 

Question: 

Is it possible to print out several parcel labels at the same time? 

Answer: 

Yes, this is possible. During the day's processing you record all orders without opening the parcel 

label PDF in the E-Shipping section. Via the end-of-day close all documents which have not yet 

been called off will then be combined in one PDF file (parcel labels, consignee shipping lists and 

order confirmations). 

2.4 Master data 

Question: 

Where can I enter additional address master data? 

Answer: 

Address master data can only be updated by the depot which is responsible for you. If you wish to 

use additional pickup addresses or customer addresses within MyDPD, these first have to be 

entered in advance by the depot. This also applies to the modification and deletion of existing data 

records. 



(FAQs) 

Version 1.0 

2.5 Address book 

Question: 

The structure of the address file seems to have changed? What do I need to take into consideration 

here? 

Answer: 

When the new address book was launched the import format was changed. You will find a 

description of the file in Fout! Verwijzingsbron niet gevonden.. In order to copy the format we 

recommend that you should create sample addresses, export them from MyDPD and then use 

these as a template. The difference between consignor and consignee addresses has to be kept in 

mind here. 

Question: 

I am receiving error messages during the import of my data. What is the reason for this? 

Answer: 

If you receive the error message: "1: java.lang.NumberFormatException For input string: 

'COUNTRYN'", you simply delete the header with the column designation from the import file. 

Question: 

After the export of the address data I have processed the data and tried to re-import it into the 

system. This does not work. What could be the reason for this? 

Answer: 

The export file should not be processed with a standard editor such as Windows Notepad, for 

example, because under certain circumstances this could make the file impossible for MyDPD to 

read. We recommend the use of WordPad or other editors which can be installed, such as 

Notepad++. It is also possible to use Excel or other spreadsheet programs. 



(FAQs) 

Version 1.0 

Question: 

The search for addresses does not provide clear results. What could be the reason for this? 

Answer: 

If a number of company names have been entered in an identical form in the address book, the 

search function has no possibility of identifying the specific address. However, using the address 

reference function it is possible to provide an entry with a key which makes it identifiable. 

2.6 Order overview 

Question: 

I wish to delete a parcel with the status “shipped”. Is that possible? 

Answer: 

No, unfortunately that is not possible. 

Question: 

How long do parcels remain visible in the 'Order overview'? 

Answer: 

At the moment no automatic archiving function is available here. As a result these parcels continue 

to be available in the history. 

Question: 

I have entered a collection request with a number of parcels, but it is not visible in the 'Order 

overview'. 

Answer: 

If an order with a number of parcels is entered in the "Collection request" portlet, these are saved as 

individual orders, which means that there is a corresponding number of entries in the 'Order 

overview', with "1" always as the parcel quantity. 



(FAQs) 

Version 1.0 

Question: 

How can I search my collection requests in the "Order overview" by means of "Info line 1"? 

Answer: 

A search by means of "Info line 1" is not possible. For your entries under collection requests you 

should use the "Ref. No." field. In the "Order overview" you can search for these contents via 

"Customer reference". 



(FAQs) 

Version 1.0 

3. Appendix - DPD address book file formats 

File name: AddressExport.csv.txt 

File type: ASCII separated 

Feldname 

field name 

Länge 

length 

Datentyp 

(1) 

data type 

Pflichtfeld 

DPD BELUX NV/SA V110726 9 

(2) 

field type 

Beschreibung 

description 

DELISID 10 C M DELISID / DELISID 

CUSTOMER_UID 10 C M 

ADDRESS_REF 50 C O 

DELISID (derzeit) / DELISID 

(for now) 

Adressreferenz / address 

reference 

NAME1 35 C M Name 1 / name 1 

NAME2 35 C O Name 2 / name 2 



STREET 35 C M 

HOUSENO 8 C O 

COUNTRY_ISOA2 2 C O 

COUNTRYN 3 N M 

Straße und Hausnummer / 

street and house number 

Hausnummer: Aktuell nicht in 

Verwendung, immer leer / 

house number: not in use, 

always empty 

ISO 3166-2 

Land Abkürzung / ISO 3166-2 

country abbreviation 

ISO3166-1 Land Nummer / 

ISO3166-1 country number 

POSTAL 9 C M Postleitzahl / postal code 

CITY 25 C M Stadt / city 

STATE 2 C O 

Bundesstaat: Aktuell nicht in 

Verwendung, immer leer / state: 

not in use, always empty


(FAQs) 

Version 1.0 

Feldname 

field name 

Länge 

length 

Datentyp 

(1) 

data type 

COMMENT 70 C O 

IS_PRIVATE_ADDRESS 1 N O 

IS_ADDRESS_PROBLEM 1 N O 

TYPE 1 N M 

Pflichtfeld 

DPD BELUX NV/SA V110726 10 

(2) 

field type 

Beschreibung 

description 

Kommentar: Aktuell nicht in 

Verwendung, immer leer / 

comment: not in use, always 

empty 

Flag: Privatadresse / private 

address 

0 = Nein / No 

1 = Ja / Yes 

Default: 0 / Nein / No 

Flag: Adressproblem: Aktuell 

nicht in Verwendung, immer 

leer / address problem: not in 

use, always empty 

0 = Nein / No 

1 = Ja / Yes 

Adressart / address-type 

2 = Empfängeradresse / 

Receiveraddress 

3 = Abholeradresse / 

Pickupaddress 

CONTACT 35 C O Kontaktperson / contact person 

PHONE 30 C O Telefonnummer / phone number 

FAX 30 C O Faxnummer / fax number 

MOBILEPHONE 30 C O 

Handynummer / mobile phone 

number 

EMAIL 40 C O E-Mail Adresse / e-mail address 

(1) N = numeric, C = character, D(x,y) = decimal(x,y) 

(2) M = mandatory field, O = optional 

Please note that the individual fields are separated by semi-colons (;) 

.

Faqs - DPD

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