2011 Budget Book - WHOLE - Kitsap County Government

Central Communications (CENCOM/911)
Partnerships/
Collaboration:
Alternatives:
Efficiencies/
Innovations:
Mandates and
Contractual
Agreements:
Regional or
Local?
Description of
Requirements:
Minimum
Service Level:
Program
Justification:
Quality
Indicators:
Answer 90% of
all 911 calls
within 10
seconds or less
Answer 95% of
all 911 calls
within 15
seconds or less
Dispatch priority
1 law
enforcement
events within 30
seconds
(average)
CENCOM provides full public safety dispatch services to Kitsap County, the
Cities of Bainbridge Island, Bremerton, Port Orchard, & Poulsbo, the Suquamish
& Port Gamble S’Klallam Tribes, North Kitsap, Central Kitsap, South Kitsap, &
Bainbridge Island Fire and Rescue, and Fire District 18 (Poulsbo Fire). We also
provide limited emergency services to Bainbridge Island Ambulance Association,
the Navy, the Humane Society’s Animal Control Division, and numerous other
state and local agencies.
No.
CENCOM is able to provide 911 and dispatch services to our partner agencies
less expensively than if they provided these services individually. For example
the Kitsap County will pay $649,814 out of the General Fund for 24/7 dispatch
services for the Sheriff's Office and Coroner's office as well as limited emergency
dispatch services for Juvenile Detention, Code Enforcement, and Fire Marshall
(approx 96,275 dispatched events). An analysis of 911 costs statewide
completed by the Washington State 911 office estimates CENCOM's cost per
911 call at $12.93, significantly lower than the $65.04 statewide average. The
costs for our neighboring counties range from $16.89 to $30.47. The three
agencies most demographically similar to CENCOM are Benton County at
$14.14, Thurston County at $15.94 and Clark County at $10.02.
Yes- RCW and Interlocal Agreement.
CENCOM, a regional service provider, provides local services to unincorporated
Kitsap County. The Kitsap County Sheriff's Office and other county agencies
account for approximately 40% of the total number of incidents dispatched each
year.
Local Governments are required by RCW to provide enhanced 911 services.
CENCOM is governed by an interlocal agreement which established a CENCOM
Policy Board. The CENCOM Policy Board sets service and staffing levels and
adopts the CENCOM Budget.
100%
911 and Emergency Dispatch Services are regularly cited by the public as being
essential government services. CENCOM uses nationally recognized tools to
evaluate required staffing levels. We measure our performance against local,
state, and national standards, goals, and performance metrics adopted by the
CENCOM Policy Board.
2011 2010 2009 2008 2007 2006
N/A
N/A
N/A
96% 93% 88% 84% 82%
99% 98% 97% 95% 94%
33.71
Seconds
28.10
Seconds
46
28.14
Seconds
31.42
Seconds
30.57
Seconds