Margin levels have been impacted as competitive tension has increased due to market and economic conditions. <strong>2013</strong> Will see our first <strong>Mainfreight</strong>-branded vehicles on the road in Europe. This is our most challenging business unit, as we confront and guide the business through a series of issues – including high-margin earning customer losses, poor economic trading conditions, and the transition from private ownership to being a contributing member of the Group. All this with the expectations that our culture brings: placing value on team members and customers, and striving for ever-improved performance. We have been able to minimise revenue loss as increased sales activities to replace lost customers have been moderately successful. Unfortunately fixed costs and the competitive environment contributed to a decrease of 42.7% in this year’s €9.46 million EBITDA figure. Whilst our financial results are less than satisfactory (poor), they certainly do not reflect the effort and contribution from our team to position this business for growth and improved profitability. During the year we have extended our network, adding seven new branches: > > Paris, France: for Airfreight, with the establishment of an office at Charles de Gaulle Airport in Paris > > St. Petersburg and Moscow, Russia: opened sales and customs offices > > Transport operations in Cluj-Napoca, Romania; Kiev, Ukraine; Hamina, Finland; and Katowice, Poland Our European Transport operations have undergone a full reorganisation, now utilising a common management structure, and the rationalisation of agency agreements to reflect Group trading over country support. We expect to launch the first of our <strong>Mainfreight</strong>-branded vehicles in June <strong>2013</strong>. We have been able to secure the <strong>Mainfreight</strong> brand in the Netherlands after a legal challenge and subsequent settlement of €1.5 million. In our Logistics operations we have been successful in retaining long-term contracts with a number of our larger customers, and once again received “Partner Status” with John Deere, making this the fourth year in a row. Whilst utilisation of all our warehouses has improved considerably with the gaining of new customers, margin levels have certainly been impacted as competitive tension has increased due to market and economic conditions. Efficiency gains that we are able to introduce for these customers will reflect in better margin management over time. Our Air & Ocean business, whilst still small in comparison to the other European divisions, is well positioned for more growth with a comprehensive six office network across France, Netherlands and Belgium. Crossselling across our European customer base is well advanced and improvement in Airfreight growth has been seen, particularly from the USA. Again it is our intention to focus our development on our own global network, particularly from and to Asia and the United States. Whilst we are unhappy with the financial return since acquisition, we are confident of our presence and potential in Europe, the strategic positioning towards a stronger, more global logistics capability and the customer relationships we are forging. As a Company we cannot ignore Europe. We expect that further progress will be made over the next 12 months towards improved returns, and we are committed to this business becoming a larger, stronger contributor to the Group. 20 <strong>Mainfreight</strong> | <strong>Annual</strong> <strong>Report</strong> <strong>2013</strong>
Europe total {eu€000} Revenue EBITDA 30,458 9,456 244,740 244,802 16,492 Bertil ter Maat, European Fleet Manager (right) with Barry Notten, Driver <strong>2013</strong> 2012 <strong>2013</strong> 2012 Group Managing Director's <strong>Report</strong> 21