IT at Oxford University - Computing Services
IT at Oxford University - Computing Services
IT at Oxford University - Computing Services
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<strong>IT</strong> <strong>at</strong> <strong>Oxford</strong> <strong>University</strong><br />
http://Welcometo<strong>IT</strong>.ox.ac.uk<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong> (OUCS)<br />
13 Banbury Road<br />
Tel. (2)73200<br />
help@oucs.ox.ac.uk<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Agenda<br />
• <strong>University</strong> card<br />
• OUCS services and who can use them<br />
• Your ‘<strong>Oxford</strong>’ account<br />
• Network connection and remote access<br />
• Personal web space<br />
• Hardware Breakdown Service<br />
• OUCS helpdesk and helpcentre<br />
• <strong>IT</strong> learning programme<br />
• Other resources<br />
• Useful web links<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
<strong>University</strong> Card<br />
• <strong>Oxford</strong> <strong>University</strong> identity card<br />
• Sign the back NOW<br />
• Carry it with you <strong>at</strong> all times<br />
• Used to access all OUCS <strong>Services</strong>,<br />
libraries, departments, College facilities<br />
• If lost report immedi<strong>at</strong>ely to College<br />
Office/Porters/College <strong>IT</strong> Dept/Library<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
OUCS <strong>Services</strong><br />
• Backbone network, mail, web, UNIX servers<br />
– Your department or College’s network is run by dept/college staff<br />
and we cannot set up a connection to it for you <strong>at</strong> OUCS<br />
• Remote Access services (dial-up and VPN)<br />
• File backup and archive (now available to undergradu<strong>at</strong>es)<br />
• Helpcentre<br />
• <strong>IT</strong> training including ECDL<br />
• Weblearn<br />
• Hardware breakdown insurance - special r<strong>at</strong>es<br />
• Shop: computers, software, consumables, etc. Open<br />
Mon-Fri, 09:30 - 16:00<br />
• Poster printing (A0+)<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Who can use OUCS <strong>Services</strong>?<br />
• Undergradu<strong>at</strong>es<br />
• Postgradu<strong>at</strong>es<br />
• College staff<br />
• <strong>University</strong> staff<br />
• Anyone with a blue <strong>University</strong> Card<br />
Most OUCS facilities and services are free<br />
to members of <strong>Oxford</strong> <strong>University</strong><br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Activ<strong>at</strong>ing your <strong>Oxford</strong> account<br />
• When your <strong>University</strong> Card is issued …<br />
• OUCS will cre<strong>at</strong>e your <strong>Oxford</strong> account ...<br />
• and send you a letter containing an<br />
ACTIVATION CODE<br />
• Just follow the instructions and your account<br />
should be working within minutes …<br />
https://webauth.ox.ac.uk<br />
• Your <strong>Oxford</strong> account gives you access to email<br />
and many other services<br />
• This is DIFFERENT to registr<strong>at</strong>ion for the <strong>Oxford</strong><br />
Student System though.<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
https://webauth.ox.ac.uk<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Email <strong>at</strong> <strong>Oxford</strong><br />
• Use your <strong>University</strong> account for ALL <strong>University</strong><br />
correspondence<br />
• Email addresses can be looked up via the web:<br />
– www.ox.ac.uk/contact<br />
• Obey the <strong>University</strong>’s rules for computer use<br />
• DO NOT disclose your password to anyone<br />
• Change your password frequently<br />
• Basic SPAM filtering available through<br />
Herald/Webmail – please use it!<br />
• You get 1GB quota on Herald<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Email Addresses<br />
• All new students and staff have an e-mail<br />
address and account cre<strong>at</strong>ed when their<br />
<strong>University</strong> Card is issued<br />
• <strong>University</strong> email address:<br />
– first.last@coll-or-dept.ox.ac.uk<br />
– Beware, some long form addresses ending oxford.ac.uk still exist, new<br />
accounts don’t have this form as an option<br />
• Gradu<strong>at</strong>es generally have addresses for<br />
department and college. Normally both go to the<br />
same <strong>Oxford</strong> account but …<br />
• some departments run their own email servers<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Reading Email<br />
• Main OUCS mail server is called Herald<br />
• Webmail is the web interface to herald<br />
– https://webmail.ox.ac.uk<br />
• Can read e-mail using an e-mail client<br />
– Outlook, Outlook Express, Thunderbird, Opera,<br />
Eudora - need the specific software installed on your<br />
own computer and need to set it up<br />
– Configur<strong>at</strong>ion instructions <strong>at</strong><br />
http://www.oucs.ox.ac.uk/email/config/<br />
• Many colleges insist on undergradu<strong>at</strong>es reading<br />
email daily during full term<br />
• If you don’t read your herald e-mail regularly<br />
please forward it to an account th<strong>at</strong> you do read<br />
regularly<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
https://webmail.ox.ac.uk<br />
• Login takes you via Webauth, the<br />
<strong>University</strong>’s central sign-on system<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
https://webmail.ox.ac.uk<br />
• Options<br />
> Filtering:<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Connecting to the network<br />
• College or department specifics<br />
• Local connections, run by college or department<br />
– OUCS cannot set up a connection to a College or<br />
Department network for you as we do not run the network<br />
inside the college or department<br />
• You must:<br />
– have anti-virus software installed and kept up to d<strong>at</strong>e<br />
(Sophos is free to all members of the <strong>University</strong>)<br />
– keep your OS upd<strong>at</strong>ed (e.g. Windows Upd<strong>at</strong>e)<br />
• Wireless network connections<br />
– OWL (<strong>Oxford</strong> Wireless LAN)<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Network usage<br />
• Peer-to-peer file sharing (e.g. Kazza) is<br />
forbidden and may result in disconnection or a<br />
fine<br />
• Skype is ok as long as you set it up as specified<br />
on the OUCS pages:<br />
• http://www.oucs.ox.ac.uk/network/voip/skype.xml<br />
• <strong>Oxford</strong> backbone and JANET AUP<br />
• Email software<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Remote Access<br />
• Dialup service<br />
– Used for telephone (i.e. not broadband or cable)<br />
access to the network<br />
– Only charge is the telephone call<br />
– http://www.oucs.ox.ac.uk/network/dialup/<br />
• VPN service<br />
– Use for access to <strong>Oxford</strong>-only resources if your<br />
computer is not directly connected to the <strong>Oxford</strong><br />
<strong>University</strong> network. E.g living out and on broadband.<br />
– Useful for OxLIP, OXAM.<br />
– Needed when using OWL, the <strong>Oxford</strong> Wireless LAN<br />
• Never need to use both services together!<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Personal Web Space<br />
• Each user has 15MB of web space<br />
• Must be activ<strong>at</strong>ed through<br />
https://register.oucs.ox.ac.uk/accman/web<br />
• Access using <strong>Oxford</strong> username and password<br />
• Use SCP, FTP or connect drive to place files on<br />
web space<br />
• Need to use “makeweblinks” command on linux<br />
server for SCP connection<br />
• Details on OUCS web site<br />
• May not be used for commercial purposes or to<br />
bring the <strong>University</strong> into disrepute<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Wh<strong>at</strong> can go wrong?<br />
• Computer virus? - protect your computer,<br />
software & regular upd<strong>at</strong>es available from OUCS<br />
• Keep machines up to d<strong>at</strong>e!<br />
– Windows Upd<strong>at</strong>e<br />
• Corrupt/lost files? Take regular backups<br />
• No space for new email? - delete unwanted<br />
messages - w<strong>at</strong>ch for big <strong>at</strong>tachments<br />
• Forgotten password on:<br />
– Herald? Reset it using your security question<br />
– College/dept. network? See College/dept. <strong>IT</strong> Staff<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Dealing with Problems<br />
• Look on college/dept. or OUCS web pages<br />
• http://welcometoit.ox.ac.uk<br />
• Then ask college or department <strong>IT</strong> staff<br />
• If all else fails then use the OUCS Helpdesk<br />
– General help<br />
– E-mail help@oucs.ox.ac.uk, call (2)73200 or visit us<br />
– 8.30am-8.30pm Mon-Fri<br />
• Forgotten college or department network<br />
password? OUCS don’t control those so can’t<br />
help – see college or department <strong>IT</strong> Staff<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Hardware Breakdown Service<br />
• Useful and cheap cover for your PC/iPod/printer<br />
• iPod breakdown cover is now available and<br />
includes cover against accidental damage<br />
• For students registering a computer on<br />
breakdown cover for the first time, there is a<br />
50% discount. An iPod registered <strong>at</strong> the same<br />
time will also <strong>at</strong>tract a 50% discount<br />
• http://www.oucs.ox.ac.uk/breakdown/<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
OUCS Helpcentre <strong>Services</strong><br />
• Bring your <strong>University</strong> Card<br />
– No card = No access<br />
• Computers – Mac and PC<br />
– Lots of applic<strong>at</strong>ions including office, web, email etc.<br />
– Need an Helpcentre account (self-register from anywhere)<br />
• B&W and Colour Printing (using prepayment card)<br />
• Photocopying, scanning including 35mm slides<br />
• Self-teach m<strong>at</strong>erials, including for ECDL<br />
• CD-Writing<br />
• ZIP drives, USB stick drive support<br />
• Video editing<br />
• PC consultancy appointments<br />
– Only after initial consult<strong>at</strong>ion with helpdesk<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
<strong>IT</strong> Learning Programme<br />
• Many courses available – (nearly) free!<br />
• 1 hour, half-a-day, to three full days<br />
• All levels<br />
• European Computer Driving Licence<br />
(ECDL)<br />
• Office applic<strong>at</strong>ions, e-mail, publishing<br />
(including Web), research skills,<br />
programming,and much more!<br />
• Online booking system (OUCS web site)<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
European Computer Driving<br />
Licence (ECDL)<br />
• Intern<strong>at</strong>ionally recognised qualific<strong>at</strong>ion<br />
• Seven modules<br />
• Web-based training<br />
• Test as you are ready<br />
• Take over three years<br />
• Certific<strong>at</strong>e when complete<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Training for ECDL<br />
• Attend OUCS taught courses<br />
• Web-based training on your own computer<br />
• ECDL training and testing - on a mixture of<br />
days to avoid clashing with too many<br />
timetables<br />
• Testing must be booked, not drop-in.<br />
• Look under “E” on:<br />
http://www.oucs.ox.ac.uk/itlp/courses/<strong>at</strong>oz<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Weblearn<br />
• Virtual Learning Environment (VLE)<br />
• Parts are on open access<br />
• Parts require login to access<br />
• Login using your <strong>Oxford</strong> username & password<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
The HFS (Hierarchical File Server)<br />
• Backup and long-term archive services<br />
• Autom<strong>at</strong>ed (robotic) tape library<br />
• Available to staff and postgrads only<br />
• Three copies of your d<strong>at</strong>a are made<br />
– One copy stored outside oxford<br />
• Protect your d<strong>at</strong>a<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Other Resources<br />
• OUCS Shop – Bring your <strong>University</strong> Card!<br />
– For Computers, Printers, Software and Consumables<br />
– Open Mon - Fri 09.30hrs - 16.00hrs.<br />
– Online shop available <strong>at</strong>:<br />
http://www.oxforduniversityshops.co.uk/oucs/<br />
– Cash, cheque or VISA (2% charge on credit cards)<br />
• Libraries: OxLIP (Not OUCS-provided)<br />
– http://www.bodley.ox.ac.uk/elec-res.html<br />
• Subject-specific<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
Useful Web Addresses<br />
http://welcometoit.ox.ac.uk<br />
http://www.oucs.ox.ac.uk<br />
https://webmail.ox.ac.uk<br />
https://webauth.ox.ac.uk<br />
https://register.oucs.ox.ac.uk<br />
http://www.oucs.ox.ac.uk/breakdown/<br />
http://www.oucs.ox.ac.uk/itlp/<br />
http://www.oucs.ox.ac.uk/shop/<br />
http://www.ox.ac.uk/it/rules/<br />
http://www.oucs.ox.ac.uk/email/config/<br />
http://www.oucs.ox.ac.uk/hfs/<br />
http://www.studsys.ox.ac.uk<br />
October 2007 – <strong>IT</strong>S3<br />
<strong>Oxford</strong> <strong>University</strong> <strong>Computing</strong> <strong>Services</strong>
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