IT Infrastructure Standards
IT Infrastructure Standards
IT Infrastructure Standards
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>IT</strong> <strong>Infrastructure</strong><br />
<strong>Standards</strong><br />
Tony Brett<br />
OUCS
Availability of connection<br />
Network<br />
• How many student rooms connected?<br />
• How do students register for connection?<br />
Firewall rules – updates, information<br />
Network switches, hubs etc?<br />
• 5x8, 5x12, 24x7 ?<br />
• Maintenance Contracts?<br />
• OUCS, external, replacement time?<br />
• Location/Topography maps?<br />
• Spares kept?<br />
Provision for cable damage repairs<br />
• Fibre<br />
• Copper<br />
Tony Brett, Monday 26 th<br />
january 2004
Documented<br />
• Passwords in a safe<br />
• Directory Strucutre<br />
• Dependencies<br />
Servers<br />
Disaster Recovery procedure<br />
Out-of<br />
of-hours cover<br />
Maintenance contracts<br />
Resilience/redundancy<br />
UPS<br />
Tony Brett, Monday 26 th<br />
january 2004
Desktop machines<br />
Support for users<br />
• Hours?<br />
• Types of software<br />
Support for desktop<br />
• Documentation<br />
• Standard desktop<br />
• Configurations<br />
• Anti-Virus updates?<br />
• Windows Updates (patches)?<br />
• Images?<br />
Tony Brett, Monday 26 th<br />
january 2004
Student Workstations<br />
PC vs Mac?<br />
Printing<br />
24 hr access?<br />
Departmental software?<br />
Separate Grad/Undergrad facilities?<br />
Booking system<br />
Ratio of computers:students<br />
Tony Brett, Monday 26 th<br />
january 2004
External Contact<br />
OUCS<br />
• <strong>IT</strong>SS registered?<br />
• Up-to<br />
to-date?<br />
• Contact method known?<br />
• It-support@unit<br />
MIS, OULS etc.<br />
• Firewall requirements?<br />
• Network availability, bandwidth?<br />
• Remote printing<br />
• Remote update of software<br />
Tony Brett, Monday 26 th<br />
january 2004
Change language