A guide to - IT Services - University of Oxford

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Where Are We? OUCS is located at 7 – 19 Banbury Road. The main entrance is at number 13 which gives access to all facilities including the Help Centre, the shop and our training suite. Ramped access to the building is at 9 Banbury Road. No parking is available at OUCS, but there is pay and display onstreet parking on St. Giles or Keble Road. Oxford University Computing Services Regulations Relating to the Use of IT Facilities. All users of University computing facilities are obliged to follow strict rules of usage. Please see http://www.ox.ac.uk/it/rules/ for full details. Network Etiquette We are all familiar with letters and telephones and their conventions of use. However, email and newsgroups are still relatively new forms of communication and consequently many people are unaware of appropriate conventions to use. We have developed a set of guidelines to help users communicate effectively via email, newsgroups etc. These guidelines detail acceptable behaviour for users on the University network. The guidelines apply equally to the use of email, newsgroups and any other electronic communications medium. Our ‘netiquette’ guidelines are available at: http://www.oucs.ox.ac.uk/email/netiquette/ Use of the University Card Your University card is used to identify you, determine your status and affiliation and hence your entitlement to our services. If you telephone, email or visit OUCS, you will be asked for your barcode number, so please have your card available. Your University card can be used to gain access to the OUCS building, book on courses, make use of the Help Centre, printing services, purchase software or other items in the Computing Services Shop, and so on. It can also be used to register for other OUCS services. If you have just received your card, or it has recently been changed, please allow a day or two for us to receive the details. Our service relies on central University records, so you will be refused access if your card has been cancelled. A guide to
Usernames and Passwords Each person using a computer system is issued with a username (sometimes referred to as a login name or userid) and a password. If you are using a variety of computers (e.g. in your department and college) you could have several usernames and passwords. Your password(s) must always be kept secret (the University’s Regulations Relating to the Use of Information Technology require this) and it should be different for each computer system for which you have an account. Passwords which are easily guessed are not acceptable (e.g. dictionary words). Your password must contain numbers or other characters in addition to letters. For further information on usernames and passwords including how to change a password please see: http://www.oucs.ox.ac.uk/registration/passwords/ Help Centre Our Help Centre provides a single point of contact for a wide variety of services including: • IT advice and help • User registration and accounts, password problems, etc. • Computing facilities including software and hardware for disabled users • IT learning resources • Scanners, laser printing, photocopying, etc. The centre is located on the ground floor of the OUCS building at 13 Banbury Road. All members of the University holding a valid University card can use the service. It is open Monday to Friday 08:30 – 20:30 hours (except bank holidays), and can be contacted in the following ways: • Visit the centre – please bring your University card with you for access to our services • Email: help@oucs.ox.ac.uk – please include as much detail as possible e.g. your University card barcode number, details of computer system, error messages etc. • Telephone: 01865 (2)73200 – please have your University card available • Help information is also available on the web at: http://www.oucs.ox.ac.uk/help/ IT Services
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A guide to - IT Services - University of Oxford

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