PaintHorseJournal-2010-December V2:Layout 1

It is almost beyond belief that I am writing
the office report for the December issue
of the Paint Horse Journal. Where has this
year gone to?
2010 has been a tough year for the office.
Due to a number of staff resignations there
were at times only 2 people employed to
handle all of the PHAA administration.To
their credit our fulltime office girls Amber
and Tammy hung in and did the best job
they could under difficult circumstances.
This is not to say that everything went
smoothly and the girls are the first to
admit that they did struggle on occasion
to meet the service standards expected.
This report is being written at the beginning
of November to meet printing deadlines
and it is my fervent hope that our
recently appointed Office Supervisor,
Regina, is by the time you read this, pretty
much up to speed with Association business
and procedures. With 3 fulltime team
members on board things are looking a
lot better for 2011.
For those of you who are relatively new
to the Paint Horse Association I would
Office News
like to welcome you on board and tell
you a few things about your office.
The office, located in Dubbo NSW, is an
administration centre. By that I mean the
PHAA elected Board of Directors are involved
in the setting of Association policy,
direction and the rules and regulations
that govern how we operate.The office
is responsible for administering these policies,
rules and regulations.The staff in the
office are not policy makers however they
are charged with the responsibility to work
within and to apply the rules of the Association.
I am laboring this point a little because
it has been a misconception on the
part of some members that the office staff
“make” the rules which at times do not
accommodate what the member wants
the “office” to do. Consequently on occasion
it may seem to some members that
the “office” is not supporting their particular
needs. Nothing could be further from
the truth.
I would like to assure you that the office
staff will always do whatever they can to
assist members whilst working within
their level of authority.
The office staff do develop, over time, a
lot of knowledge about how the Association
functions, horse characteristics, show
requirements etc. however it should be
noted that they may not necessarily be
the “experts” you need to answer a particular
question. Each member of the
PHAA Board of Directors is responsible
for one or more portfolios and the Board
members are more than happy for members
to contact them if they have a question,
comment or concern.
You can assist the “office” to perform
at its optimum level by ensuring that all
paperwork you submit for action is complete
and accurate. While it may seem at
times that we do ask for quite a lot of information
everything asked for is needed.
Application to register a horse is a good
example of a process that is quite complex.
The detailed information requested
is needed to ensure that the integrity of
the Paint Horse bloodline is maintained.
Enjoy the holiday season and have a great
Christmas & New Year. The office team is
looking forward to a bigger, brighter 2011.
Ron Tidyman
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PAINT HORSE JOURNAL | December 2010 - February 2011