News@agcs - Allianz Global Corporate & Specialty

8
AGCS seeks broker feedback
with pleasing outcomes
Between August and October 2011, AGCS asked its
broker partners and clients to provide feedback on its
performance *, which delivered positive results.
AGCS achieved a very solid outcome as a result of its
underwriting turnaround time, industry knowledge,
accuracy, relationship with underwriters and
international capabilities. Key stand out areas highly
regarded by brokers included AGCS’s aviation, financial
lines and engineering teams.
Holger Schaefer, General Manager, AGCS Pacific
commented: “ that the survey is not only a simple
and effective way of measuring how well we deliver
a positive experience for brokers and customers, but
it is also an opportunity to identify initiatives that will
enhance our service offering and deliver against broker
expectations.”
“We take our broker feedback very seriously and after a
careful consideration we have responded to feedback
by implementing a number of key initiatives to help
augment our service,” he said.
Key initiatives include:
• The implementation of a new Operations Team,
which was created to provide administrative
support for all AGCS Pacific business, particularly
the International Insurance Program. The Team
ensures a more standardised approach to working
across all lines of business in Australia and New
Zealand with greater accuracy in documentation
and faster and more efficient processes. especially
in the area of IIPs.
• The expansion of the Financial Lines Team in Perth,
which will result in far reaching benefits for buyers
of financial lines products, particularly in Western
Australia.
• Communicating to brokers AGCS’s capabilities and
underwriting appetite and our strong capabilities
to manage global programs.
• Continue to upskill our employees through
programs such as our new Sales Transformation
Program, which I expect will help us to target our
business more effectively and place a greater focus
on the needs of brokers and customers, in order to
provide tailored solutions.
“Broker relationships are critical to our success and I
thank all our partners who participated in the survey.
NPS allows us to continually improve the way we
conduct business. It ensures we are able to identify
areas for improvement and strive to deliver against
brokers’ expectations,” Holger said said.
* The results are calculated via an internationally recognised
methodology, called the Net Promoter Score (NPS), which is a simple
and effective way of measuring how well customers think AGCS
delivers the Allianz Experience.
About Allianz Global Corporate & Specialty
Allianz Global Corporate & Specialty (AGCS) is a dedicated global carrier for corporate and specialty insurance
solutions. We are structured to service the specific needs of the most complex international businesses, working in
partnership with our clients and brokers to help them manage their risks responsibly.
Client Segments
Multinational Companies (International Insurance Programs) /
Energy / Aviation
All clients
Project business (Marine and Construction) Values exceeding AU$200million
Financial Lines Turnover exceeding AU$200million
Property / Liability / Engineering / Marine Turnover exceeding AU$1billion