New Dimensions 2011 - Rhomberg Bau

Contented staff, happy customers AND successful projects?
SENSE
A small game:
You are given three wishes. What will you wish for? Note: world peace,
health, good fortune cannot be used.
How long did it take you to sort out your three wishes? To be
quite honest: I am still pondering. A difficult decision.
And now the million dollar question: what does a
company wish for?
Contented staff.
Happy customers.
Successful projects.
But questions remain: how can you tell that
staff are contented? How can we recognise
happy customers? And when is a project
successful? Again, question after question…
There are many studies whose authors have
thought about motivated employees and staff
satisfaction. Tips include such advice as “Are
you the boss? Then why not simply bring
rolls with you to the office once in a while”
to “Clear structures, clear tasks and clear
competencies give your employee a sense
of direction” through to “Trust is good, control
is better”.
I am convinced that these findings are all
correct – in different situations and taking into
account individual backgrounds. But they do not
apply generally. Of course, there are a few trendy
methods and tools. However, every situation needs
to be looked at individually.
For example, the Rhomberg group will intensify its
activities in the international market in the coming
years. There will be projects in nearby and far away
countries and on site we will need, of course, our
members of staff. How can we manage to make
them into contented team members? We have to
admit: we don’t have a cure-all recipe.
BUT we have managers who treat their staff with
appreciation and respect. And
who respond to their needs
as the situation requires. This
needs time and a considerable
amount of sensitivity. It is a constant
challenge. An on-going test. A
tightrope act. But not reaching for the stars.
I am allowed to be human
People are the focus – with their strengths
and weaknesses. Accepting weaknesses and
mistakes, perceiving difficult situations at
work and at home, pulling on the same rope,
supporting each other, a healthy amount of
trust and working on tasks that match my
abilities: that’s what makes me content. And is
that not also what makes a project successful,
and finally, the customer happy?
It makes sense.
Oh and before I forget: it is my wish
… that everybody has more laughter in
their life
… that what I do is meaningful for myself
and others
… that we pay more attention to the effects
and consequences of our actions.
If you like, why don’t you send me your
three wishes:
annalina.kraeutler@rhombergbau.at *
Anna-Lina Kräutler
10 NEW DIMENSIONS | STRATEGy