Tracking Development - Rio Tinto - Qit Madagascar Minerals
Tracking Development - Rio Tinto - Qit Madagascar Minerals
Tracking Development - Rio Tinto - Qit Madagascar Minerals
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<strong>Tracking</strong> <strong>Development</strong><br />
A collection of QIT <strong>Madagascar</strong> <strong>Minerals</strong>’ (QMM) socioeconomic contributions
<strong>Tracking</strong> <strong>Development</strong><br />
A collection of QIT <strong>Madagascar</strong> <strong>Minerals</strong>’ (QMM) socioeconomic contributions
Executive summary.......................6<br />
Introduction..............................10<br />
A Partnership....................................10<br />
The Exploration & study Phase<br />
1986 - 2005<br />
A Unique Context.......................................14<br />
The Red Island...................................................14<br />
The Anosy Region..............................................16<br />
QMM at a Glance...............................................17<br />
REGIONAL PLANNING...................................18<br />
Background of the project............................18<br />
Public Consultations.......................................19<br />
Planning the Region’s <strong>Development</strong>...............21<br />
the Global <strong>Development</strong> Alliance...................22<br />
A Growth Pole...................................................22<br />
The Regional <strong>Development</strong> Committee...........23<br />
The Construction Phase<br />
2006 - 2009<br />
managing the impacts................................26<br />
stimulating local employment.........................27<br />
monitoring inflation and migration.................27<br />
Promoting healthy behaviour...........................28<br />
infrastructural change.........................30<br />
A Resettlement action plan.............................30<br />
A weir and the andrakaraka fishermen.............33
The production Phase<br />
2009 - present<br />
supporting a healthy community................36<br />
encouraging educational opportunities...38<br />
maximising the economic impact..................42<br />
ensuring sustainable development............46<br />
.<br />
managing natural resources......................54<br />
fostering good governance......................58<br />
The future<br />
Long-Term SUSTAINABILITY.................................62<br />
The flagship programmes: fagneva and pdi.............62<br />
A regional mining foundation....................................63<br />
The importance of stakeholder engagement..........64<br />
THE NEXT Mining ZONES......................................66<br />
Sainte LUCE and petriky...............................................66<br />
Conclusion..........................................................68<br />
Useful Abbreviations and Acronyms.........................69<br />
Sources.......................................................................70
The Production Phase<br />
executive summary<br />
QIT <strong>Madagascar</strong> <strong>Minerals</strong> (QMM), a joint venture between<br />
<strong>Rio</strong> <strong>Tinto</strong> (80 per cent) and the Government of <strong>Madagascar</strong><br />
(20 per cent), has been active in the Anosy region of<br />
southeastern <strong>Madagascar</strong> since 1986. An exceedingly poor<br />
and isolated area, the Anosy region is environmentally fragile<br />
and faces major social challenges. Given this context, QMM<br />
has made social and environmental action a central theme<br />
to good business policy. Recognising that any large project<br />
in an economically deprived area will have both positive and<br />
negative impacts, <strong>Rio</strong> <strong>Tinto</strong>, and QMM in particular, has made<br />
transparent, measurable commitments to ensure its actions<br />
generate a net positive improvement for local society and the<br />
environment. QMM is working to maintain its commitments<br />
over the next fifty years of expected production, as the<br />
company will be held accountable to these commitments.<br />
QMM understands it must fulfil its obligations to communities<br />
directly affected by the project, as well as ensure it contributes<br />
to the overall development of the region. However, it has never<br />
been QMM’s objective to become a regional development<br />
agency, as this role is politically inappropriate, unsustainable<br />
and ill suited to the capacities and experience of the company.<br />
While QMM is working to contribute to the sustainable social<br />
well being of the host region’s population, its main challenge<br />
is to manage expectations as to what the project can and<br />
cannot provide. Thus, QMM has also worked to establish clear<br />
boundaries regarding its commitments and responsibilities.<br />
This allows QMM to operate more productively and ensure<br />
its investments generate sustainable socioeconomic and<br />
environmental benefits for the Anosy region and <strong>Madagascar</strong>.<br />
This social narrative is written 25 years later to capture<br />
the history of QMM with regards to its efforts promoting<br />
sustainable development in the Anosy region. Although, in<br />
its brevity, this narrative cannot possibly embody everything<br />
that has taken place, nor the intricacies of <strong>Madagascar</strong>’s social<br />
context and QMM’s role in it, this piece captures the actions<br />
implemented, challenges encountered and progress made<br />
pertaining to socioeconomic development. Current initiatives,<br />
as well as future plans, are highlighted. Recognising QMM’s<br />
interventions have taken place in a context involving many<br />
different partners, this summary primarily focuses on QMM’s<br />
activities and its role in these activities.<br />
The QMM project is a mineral sand mining operation<br />
extracting ilmenite and zirsill (zircon mixed with sillimanite)<br />
from coastal plain sand located across three separate<br />
deposits near the city of Tolagnaro, commonly known as Fort<br />
Dauphin. <strong>Rio</strong> <strong>Tinto</strong>, a leading global mining group, undertook<br />
the first ilmenite exploration in the late 1980s. Realising the<br />
area’s mineral potential, QMM embarked on extensive social<br />
and environmental impact assessments (SEIAs). To learn<br />
from public dialogue and to explain the project through<br />
6
executive summary<br />
direct discourse, public consultations were widely held with<br />
interested and affected parties at the local, regional, national<br />
and international level beginning in 1998. Recognising<br />
sustainable socioeconomic and environmental benefits<br />
could flow from QMM investment only if it was part of a<br />
long-term regional development strategy, the project was<br />
designed to function as part of a multi-partnership effort<br />
involving government officials, civil society organisations,<br />
international donor agencies and the private sector. Special<br />
attention was paid to integrating the project in a regional<br />
development context. QMM sponsored a far-reaching Plan<br />
de Développement Régional (PDR, or Regional <strong>Development</strong><br />
Plan) and the Comité Régional de Développement (CRD,<br />
or Regional <strong>Development</strong> Committee) was formed to lead<br />
the planning process. Alliances were forged with key actors<br />
working in the region, including the United States Agency for<br />
International <strong>Development</strong> (USAID) and the World Bank.<br />
(see The Exploration & study Phase, p. 12-23.)<br />
In late 2006, the project entered its initial construction<br />
phase at the first mining site of Mandena. The first and<br />
single largest industrial development project ever carried<br />
out in <strong>Madagascar</strong>, investment totalled US$931 million, with<br />
US$675 million going towards mining infrastructures and<br />
US$256 million towards the establishment of the new Port<br />
of Ehoala. The construction phase spanned three years and<br />
brought about rapid and drastic change to the Anosy region.<br />
An unprecedented level of economic activity was generated,<br />
directly creating approximately 4,500 jobs, while indirectly<br />
inducing up to three times as many jobs. The sudden<br />
intensity in economic activity also caused inflation, especially<br />
evident in the price of housing and food commodities,<br />
which in turn impacted most heavily on the very poor.<br />
Measures were taken to mitigate impacts, including the<br />
supply management of rice, <strong>Madagascar</strong>’s staple crop, and<br />
price monitoring of other major commodities. Additionally,<br />
mass sensitisation and awareness campaigns were organised<br />
to convey prevention messages about HIV/AIDS. As some<br />
of the infrastructures necessitated the resettlement of local<br />
communities, a programme benefiting Persons Affected by<br />
the Project (PAPs) was implemented focusing on livelihood<br />
restoration and development. (See The Construction<br />
Phase, p. 24-33.)<br />
QMM’s investments are those of a socially responsible<br />
enterprise. Numerous initiatives encompassing health,<br />
education, economic empowerment, good governance,<br />
sustainable development and natural resource management<br />
are currently being carried out.<br />
Whether at the workplace or in the communities with<br />
which QMM is involved, activities involving health promotion<br />
are of paramount importance to the company. The fight<br />
against HIV/AIDS and sexually transmitted infections<br />
(STIs) has been a cornerstone of QMM’s interventions in<br />
the Fort Dauphin area. Condoms, as well as Information,<br />
Education and Communication (IEC) materials, are always<br />
readily accessible and available to employees across all sites.<br />
Wellness campaigns, in which volunteer peer educators<br />
sensitise target populations on key health issues such as<br />
HIV, STIs, malaria and diarrhoeal diseases, while distributing<br />
condoms, chlorine solution (Sur Eau) and mosquito nets,<br />
are frequently sponsored by QMM. Water wells and health<br />
centres have been installed and constructed in communities<br />
previously without these basic facilities. Acknowledging the<br />
importance of maternal and child health, QMM finances a<br />
mother and child health programme and is an active partner<br />
with the Ministry of Health in the biannual and nationwide<br />
Mother and Child Health Week. (See The Production<br />
Phase, Supporting a Healthy Community, p. 36-37.)<br />
7
executive summary<br />
Recognising the shortcomings of local educational facilities,<br />
QMM has funded the construction and rehabilitation of public<br />
schools in its neighbour communities. Offering scholarships<br />
and financing literacy programmes, many who never had the<br />
possibility to attend or complete school are being given a<br />
chance. To build people’s capacity so everyone has an equal<br />
opportunity to be involved in the project, a first-of-its-kind<br />
vocational and technical training centre was opened in<br />
2007. For students who wish to apply their studies through<br />
practical training, an apprenticeship programme commenced<br />
at Mandena in 2010. QMM invests in its employees and<br />
numerous technical and leadership trainings have taken place<br />
internally and externally, within the region, across <strong>Madagascar</strong><br />
and abroad. (See The Production Phase, Encouraging<br />
Educational Opportunities, p. 38-41.)<br />
Economic development, through the recruitment of local<br />
personnel, the construction of new infrastructure or the local<br />
procurement of goods and services, is essential for the Anosy<br />
region. QMM has adopted a hiring process intended to grant<br />
preference to local applicants. Over 90 per cent of current<br />
employees are Malagasy. In 2011, of the 652 total direct<br />
hires, 70 per cent were recruited from the region. For those<br />
who do not have a particular skill set or qualification, HIMO<br />
projects (Haute Intensité de Main d’Oeuvre or High Intensity<br />
Labour Projects) are being carried out, generating hundreds<br />
of jobs. To enable local businesses to continually develop<br />
technical and managerial skills, QMM participates in various<br />
support and capacity building sessions. As one of the primary<br />
obstacles to local participation in economic opportunities<br />
was the absence of microfinance, in 2007 the region’s first<br />
microfinance institution was established. In April 2010, QMM<br />
transferred its original 50 shares from the institution to three<br />
farmers’ associations for future development. Infrastructure,<br />
most notably the Port of Ehoala, but also roads, electricity and<br />
a potable water treatment plant, have been constructed and<br />
are operational. Access to this infrastructure is shared with<br />
the public. Situated as the principal structure for economic<br />
development in the region, <strong>Madagascar</strong>’s second largest<br />
port, the Port of Ehoala, offers opportunities for agricultural<br />
production and business development, while acting as a<br />
catalyst for investment in the region and country as a whole.<br />
(See The Production Phase, Maximising the Economic<br />
Impact, p. 42-45.)<br />
Sustainable development is a cornerstone of QMM’s<br />
approach to business. The company is committed to<br />
supporting activities that contribute to more prosperous<br />
communities. To improve local living standards and enhance<br />
livelihoods, QMM launched two flagship programmes<br />
with annual budgets totalling over US$1.5 million.<br />
The Programme de Développement Intégré (PDI, or<br />
Integrated <strong>Development</strong> Programme), managed jointly<br />
with government representatives, promotes incomegenerating<br />
activities, alleviating pressure on natural resources<br />
and improving income-levels of the population residing<br />
around mining and mining-related activities. Over 2,000<br />
participants across 33 villages in the rural communities<br />
bordering Mandena are currently involved in 17 projects<br />
including animal husbandry, vegetable cultivation, fisheries<br />
and handicraft production. The Fagneva programme, a fiveyear<br />
community plan with interventions in Fort Dauphin<br />
and its immediate surroundings, was launched in 2010.<br />
This collaborative effort with government representatives,<br />
community representatives, the private sector, NGOs<br />
(non-governmental organisations) and QMM includes six<br />
projects targeting governance, sports and culture, education,<br />
security, sanitation and economic development. (See The<br />
Production Phase, Ensuring Sustainable <strong>Development</strong>,<br />
p. 46-53.)<br />
8
executive summary<br />
To achieve a Net Positive Impact (NPI) on biodiversity,<br />
QMM has engaged in programmes including conservation,<br />
rehabilitation, restoration and natural resource management.<br />
Over 1.5 million trees have been cultivated in the region’s<br />
largest tree nursery at Mandena and replanted, providing<br />
a sustainable source of fuel for the local population and<br />
reducing pressure on remaining fragments of natural forest.<br />
To co-manage natural resources and conservation zones,<br />
the dina, a traditional and uniquely Malagasy social contract,<br />
has been established. Management committees have been<br />
formed by the communities, government and QMM in each<br />
of the mining sites to apply and enforce the dina. Recognising<br />
the importance of environmental education, especially for<br />
<strong>Madagascar</strong>’s future generations, QMM has planted green<br />
spaces around primary schools and distributed learning<br />
materials which communicate the importance of protecting<br />
<strong>Madagascar</strong>’s unique natural environment. (See The Production<br />
Phase, Managing Natural Resources, p. 54-57.)<br />
Since March 2009 <strong>Madagascar</strong> has experienced political<br />
instability. The socioeconomic repercussions have had<br />
wide-ranging impacts on the project and have complicated<br />
relationships with stakeholders, positioning QMM in a very<br />
different context than ever anticipated. Deutsche Gesellschaft<br />
für Internationale Zusammenarbeit (GIZ) and QMM have<br />
signed a partnership agreement and are working together to<br />
promote good governance and economic diversification in<br />
the communities living around mining activities. As stipulated<br />
in the Mining Code, royalties, taxes and dividends are being<br />
distributed at the national, regional and local level. GIZ and<br />
QMM are supporting the Extractive Industry’s Transparency<br />
Initiative (EITI), with capacities in participatory planning and<br />
budgeting being strengthened and public awareness about<br />
the importance of the EITI generated. (see The Production<br />
Phase, Fostering Good Governance, p. 58-59.)<br />
The QMM project is anticipated to span over 50 years,<br />
from operation to closure. QMM is investing for the longterm<br />
and remains committed to the region’s development<br />
and to the project delivering positive outcomes. QMM’s two<br />
flagship programmes, the PDI and the Fagneva programme,<br />
will continue to strengthen people’s livelihoods and promote<br />
socioeconomic development. To ensure sustainability of<br />
the programmes, QMM recommends the establishment<br />
of a regional mining foundation to capitalise on part of<br />
the royalties. Applied correctly, the foundation can be the<br />
principal vehicle to share the benefits derived from mineral<br />
production with communities and the means to work towards<br />
effective, balanced and equitable development in the Anosy<br />
region. Understanding the need to continue strengthening<br />
stakeholder engagement, a Conseil des Parties Prenantes<br />
(CPP, or Stakeholders Council) composed of government<br />
members, civil society and QMM, has been established as<br />
an important component in the recently developed Conflict<br />
Prevention Strategy. As the company’s profitability will<br />
depend on exploitation of all three orebodies, the next mining<br />
zones of Sainte Luce and Petriky will later be developed.<br />
QMM has had an active presence within these communities<br />
for many years and will continue to do so, explaining the<br />
project, preparing the population for the changes to come<br />
and building positive relations based on respect, trust and<br />
mutual understanding. (See The Future, p. 60-67.)<br />
The 230 hectare Mandena conservation zone<br />
shelters 414 plant species, 21 species of mammals,<br />
40 species of reptiles and 44 species of birds.<br />
9
The Production Phase<br />
introduction<br />
The QIT <strong>Madagascar</strong> <strong>Minerals</strong> (QMM) project is an<br />
undertaking that has spanned several decades, with the first<br />
activity beginning in the mid-1980s. Located in a fragile and<br />
declining physical, biological and social environment in the<br />
remote Anosy region of southeastern <strong>Madagascar</strong>, the project<br />
represents a large-scale and long-term investment in fixed<br />
capital. As the first extensive mining project in <strong>Madagascar</strong>,<br />
QMM is committed to setting a high standard of social and<br />
environmental stewardship and to maintaining this standard<br />
throughout the project. QMM has made measureable,<br />
transparent commitments to the population directly affected<br />
by the project, with initiatives aimed squarely at achieving<br />
sustainable development. QMM is further contributing to<br />
the region’s overall development. From the earliest onset of<br />
the project, QMM recognised sustainable socioeconomic and<br />
environmental benefits could flow from its investment only<br />
if it were firstly, part of a long-term regional development<br />
strategy and secondly, part of development efforts involving<br />
government, international donor agencies and civil society.<br />
Thus, QMM has sought to ensure and has given significant<br />
support to regional planning, local ownership of development<br />
efforts and increasing investment from donors.<br />
Understanding the significance of collective efforts to work<br />
towards shared development goals, QMM strives to create<br />
durable partnerships and sustainable relationships built<br />
on trust and mutual respect. Through risk assessments<br />
for local populations affected by construction and mining,<br />
social and environmental impact studies and mitigation and<br />
development measures to improve people’s livelihoods,<br />
QMM is invested in the long-term. Acting responsibly results<br />
in long-term business benefits, thus QMM strives to maintain<br />
a responsible and supportive work environment.<br />
As a <strong>Rio</strong> <strong>Tinto</strong> company, QMM has made a strategic<br />
commitment to sustainable development. QMM policy<br />
prescribes that its activities contribute constructively to the<br />
company’s global transition to sustainable development. In<br />
this social narrative, QMM’s commitment is explored through<br />
the many initiatives specifically targeted toward this goal.<br />
A Partnership<br />
QMM and Deutsche Gesellschaft für Internationale<br />
Zusammenarbeit (GIZ), a federally owned enterprise<br />
supporting the German government in achieving its objectives<br />
in the field of international cooperation for sustainable<br />
development, are working together to promote local good<br />
governance and economic diversification in the communities<br />
bordering mining activities in the Anosy region of <strong>Madagascar</strong>.<br />
GIZ, with its well-established country and international<br />
experience, and QMM have signed a partnership agreement.<br />
This publication has been made possible through GIZ and<br />
QMM’s partnership.<br />
10
Anosy is an exceedingly poor and isolated<br />
region of <strong>Madagascar</strong>.<br />
11
The exploration Phase<br />
Rice is <strong>Madagascar</strong>’s staple crop,<br />
eaten at almost every meal.<br />
12
The Exploration &<br />
Study Phase<br />
1986 - 2005<br />
A Unique Context<br />
The Red Island<br />
The Anosy Region<br />
QMM at a Glance<br />
Regional Planning<br />
Background of the Project<br />
Public Consultations<br />
Planning the Region’s <strong>Development</strong><br />
The Global <strong>Development</strong> Alliance<br />
A Growth Pole<br />
The Regional <strong>Development</strong> Committee<br />
13
The Production Phase<br />
a unique context<br />
The Red Island<br />
Located in the Indian Ocean, <strong>Madagascar</strong> is the fourth largest<br />
island in the world, after Greenland, New Guinea and Borneo.<br />
With a high, central plateau and thousands of kilometres<br />
of white, sandy beaches spanning its pristine coastline,<br />
<strong>Madagascar</strong> stretches 1,500 kilometres (km) north to south<br />
and 500km east to west. Eighteen ethnic groups makeup the<br />
current population of 22 million, and all inhabitants share the<br />
common language of Malagasy, spoken in various dialects 1 .<br />
biodiversity. Unique, rare, and in many cases endemic species<br />
of flora and fauna inhabit the island. However, it is one of<br />
the most threatened ecosystems on the planet. Only ten to<br />
15 per cent of <strong>Madagascar</strong>’s land mass is covered by forest<br />
and what remains continues to be cut down or burned at a<br />
high rate 4 . As a result of its rapid environmental degradation<br />
and high concentration of unique species, <strong>Madagascar</strong> is<br />
considered to be a global biodiversity “hotspot.”<br />
Despite its image as a tropical paradise, <strong>Madagascar</strong> is<br />
one of the poorest countries in the world, with an annual<br />
gross national income per capita of US$420 1 . Ranking 151<br />
out of 187 countries in the 2011 United Nations Human<br />
<strong>Development</strong> Index (HDI) 2 , 68 per cent of the population<br />
is estimated to live below the international poverty line of<br />
US$1.25 per day. Life expectancy is 61 years and the underfive<br />
mortality rate is 58 per 1,000 live births, with an infant<br />
mortality rate of 41 per 1,000 live births 3 .<br />
Due to its impoverished state, the majority of <strong>Madagascar</strong>’s<br />
population depend on natural resources for their daily survival.<br />
Cast adrift from the east coast of mainland Africa more<br />
than 140 million years ago and isolated from the rest of the<br />
world, <strong>Madagascar</strong>, a place unlike any other, has tremendous<br />
14
The Production Phase<br />
The city of Fort Dauphin is located<br />
on a short, narrow peninsula at the<br />
southeastern tip of <strong>Madagascar</strong>.<br />
15
The Production Phase<br />
The Anosy Region<br />
<strong>Madagascar</strong> is composed of 22 regions. The QMM project is<br />
located in the Anosy region of southeastern <strong>Madagascar</strong>, covering<br />
25,000 square kilometres. Two main ethnic groups, the Antanosy<br />
and Antandroy, makeup the population of approximately 550,000.<br />
The largest city and capital of Anosy, Tolagnaro, commonly referred<br />
to as Fort Dauphin, has a population of approximately 75,000.<br />
Once the most viable French settlement in <strong>Madagascar</strong>, Fort<br />
Dauphin is one of the least developed urban centres in the country.<br />
Far from the capital of Antananarivo and virtually inaccessible by<br />
land due to extremely poor roads, all socioeconomic indicators<br />
related to poverty are present. Very low school enrolment rates,<br />
limited access to health care and high rates of unemployment<br />
characterise the region. Physical infrastructure and social wellbeing<br />
in Anosy continue to decline and deteriorate in one of the<br />
poorest areas in an already impoverished country.<br />
Anosy is a wet region, with varied agricultural practices. The<br />
communes of Ampasy Nahampoana and Mandromondromotra<br />
border the first QMM mining site of Mandena, approximately<br />
10km from Fort Dauphin. Although no villages were located on<br />
the ilmenite deposit, approximately 15,000 people currently live<br />
within a few kilometres of the mining zone. The communes are<br />
primarily dependent on agriculture, producing and harvesting<br />
rice, fruit, vegetables and spices, while coastal communities rely<br />
mainly on fishing and lobstering. The surrounding forests have<br />
historically been a source of wood for construction, fuel and<br />
charcoal production. They are also home to medicinal plants<br />
and honey bees. Reeds (mahampy in Malagasy) harvested from<br />
wetlands are commonly used for weaving material for baskets,<br />
mats and other crafts. Zebu, domestic cattle with a fatty hump<br />
on their shoulders, are regularly found grazing around the<br />
deposit. The littoral forests where the mining zones are located<br />
are also a particularly threatened forest type, containing highly<br />
localised plant and animal species.<br />
16
The exploration & study Phase<br />
QMM At A Glance<br />
<strong>Rio</strong> <strong>Tinto</strong> is a leading global mining group, combining <strong>Rio</strong><br />
<strong>Tinto</strong> plc, a London listed public company, with headquarters<br />
in the United Kingdom, and <strong>Rio</strong> <strong>Tinto</strong> Limited, listed on<br />
the Australian Stock Exchange, with executive offices in<br />
Melbourne. The two companies are joined in a dual listed<br />
companies (DLC) structure as a single economic entity, called<br />
the <strong>Rio</strong> <strong>Tinto</strong> Group 7 . With several operating assets across<br />
the globe and Africa, QMM is one such venture. QMM is 80<br />
per cent owned by <strong>Rio</strong> <strong>Tinto</strong> and 20 per cent owned by the<br />
Government of <strong>Madagascar</strong>.<br />
The project, with a total lifespan of approximately 50 years,<br />
is a heavy mineral sand mining operation extracting ilmenite<br />
and zirsill (zircon mixed with sillimanite) from silica sand<br />
covering an area of 6,000 hectares (ha). Located in three<br />
blocks over a distance of approximately 60km parallel to the<br />
coast, current mining activity is taking place at the 2000ha<br />
Mandena site. Other deposits are found at Sainte Luce and<br />
Petriky. The deposits contain nearly 70 million tonnes of<br />
ilmenite. This quantity accounts for approximately ten per<br />
cent of the world’s deposits. The ilmenite contains 60 per<br />
cent titanium dioxide, making it higher quality than most<br />
other global sources. The minerals are shipped through the<br />
Port of Ehoala to <strong>Rio</strong> <strong>Tinto</strong>’s processing facilities in Canada.<br />
Once upgraded, the raw material produces a new 90 per<br />
cent titanium dioxide chloride slag, which is then sold to<br />
titanium pigment producers and used as a white finish in<br />
paints, plastics, paper and dyes 7 . <strong>Rio</strong> <strong>Tinto</strong> has invested in a<br />
long-life mine and profitability will depend on exploitation of<br />
all three orebodies.<br />
The Mandena mining complex includes a floating separation<br />
unit connected to a dredge, a mineral separation plant (MSP),<br />
a storeroom, a power plant and a weir.<br />
17
The Production Phase<br />
The exploration Phase<br />
Regional Planning<br />
“The aim has been to develop a project that will meet high environmental and social<br />
standards and to maintain the same high standards throughout the life of the project 8 .”<br />
Background of the project<br />
1950’s:<br />
1986:<br />
1990-1992:<br />
1998:<br />
2001:<br />
2003-2005:<br />
2005:<br />
The existence of mineralised sand deposits in south-eastern <strong>Madagascar</strong> is confirmed.<br />
Geological prospecting is initiated by <strong>Rio</strong> <strong>Tinto</strong>, focusing on Mandena, Sainte Luce and Petriky zones.<br />
Independent baseline social and environmental studies are commissioned.<br />
The Framework Agreement, ratified and enacted by the National Assembly of <strong>Madagascar</strong>, establishes<br />
the legal and fiscal framework of the project and defines the rights and obligations of the<br />
government and QMM, specifically regarding the Social and Environmental Impact Assessment (SEIA).<br />
The SEIA is submitted to the Government of <strong>Madagascar</strong>. Six months later, the environmental permit<br />
is granted to QMM.<br />
Feasibility reports are carried out to determine whether the context fosters a compatible<br />
investment climate.<br />
The decision to invest US$585 million in the construction of the mine, port and roads, with an<br />
expected lifespan of 50 years, is made by <strong>Rio</strong> <strong>Tinto</strong>.<br />
18
The exploration & study Phase<br />
Public Consultations<br />
To plan and develop the project, QMM took significant steps to<br />
learn from public dialogue. Public consultations were carried<br />
out with the local population, regional and national authorities,<br />
environmental non-governmental organisations (NGOs) and<br />
international development agencies. Such efforts were aimed<br />
at gathering essential knowledge and building constituency<br />
through a transparent and open process. The consultations<br />
were also an opportunity to explain the project through direct<br />
discourse at the village level and to clarify the changes to come.<br />
This was a daunting challenge, as people had no reference point<br />
to comprehend the transformation the mine would produce.<br />
Independent baseline social and environmental studies were<br />
carried out between 1990 and 1992. Interested and affected<br />
parties were extensively consulted at the local, regional and<br />
national level before the Social and Environmental Impact<br />
Public consultations were carried out extensively at the local level,<br />
with over 120 villages included in the process (Picture from 2000).<br />
Assessment (SEIA) study programme was initiated in 1998.<br />
Throughout the process, particular attention was given to<br />
populations presumed to be most impacted by the project.<br />
To prepare an inclusive and fully informed SEIA and define its<br />
terms of reference, which was submitted to the Government<br />
of <strong>Madagascar</strong> for acquisition of an environmental permit<br />
for Mandena, views, opinions and knowledge of the local<br />
population was gathered. The public consultations were a<br />
mechanism for permanent and open dialogue; a means to<br />
build trust and foster mutual respect, allowing involvement<br />
of all parties in the planning process. Conforming to social<br />
organisational structures common to <strong>Madagascar</strong> and<br />
allowing residents to express their views outside of formal<br />
public meetings, QMM ensured close proximity with<br />
interested populations within their environments, often<br />
eating, drinking and living in the villages. Question and answer<br />
sessions, in which communities could discuss their concerns,<br />
fears, expectations and hopes, were an integral element of the<br />
consultations. All individuals, women alike, were able to voice<br />
their opinions. Information obtained from the sessions was<br />
documented by staff working on the project and validated<br />
back to the community. Over 120 villages were included in<br />
the process, carried out in two rounds, through hundreds of<br />
hours of extensive fieldwork.<br />
A governmental entity, Le Commissariat Général pour le<br />
Développement Intégré du Sud (CGDIS), was established to<br />
lead the planning process in the region. Roles and responsibilities<br />
of all stakeholders, partners and QMM were noted and<br />
clarified. Obligations and commitments were established and<br />
clearly defined. Potential impacts, both positive and negative,<br />
were identified and explained and all stakeholders became<br />
involved in mitigation and maximisation measures.<br />
19
The exploration & study Phase<br />
The consultations enriched the SEIA study programme and<br />
the project development process. Traditional and practical<br />
knowledge impacted decisions and provided solutions during<br />
planning. Major components of the project were modified<br />
and redesigned due to information gathered during the<br />
consultations. For example, the originally envisaged location of<br />
the Port of Ehoala and haul roads were revised. Other design<br />
changes addressed many of the social and environmental<br />
concerns and enabled the project to become more<br />
compatible with the economic development aspirations of the<br />
region. National and international specialists were consulted<br />
concerning social and environmental aspects, with many<br />
NGOs included throughout the process.<br />
Expectations of the local population<br />
The population’s concerns, fears, expectations and hopes<br />
predominated the local consultations. Some expectations<br />
fell under QMM’s responsibility, while others were<br />
the responsibility of the government. For this reason,<br />
government officials collaborated with QMM throughout<br />
the process. When concerns were expressed, they were<br />
noted and addressed by the respective parties.<br />
The biggest challenge during the consultation process,<br />
which is ongoing, was to establish realistic expectations<br />
and to manage them effectively. No roadmap existed on<br />
how to achieve this under the social conditions prevailing<br />
in Anosy.<br />
The local population was primarily concerned with<br />
recruitment. The promise of jobs and the economic<br />
benefits QMM would bring to the region was widely<br />
acknowledged and well received. Whenever possible,<br />
residents requested QMM hire locally before recruiting<br />
outside of the region. QMM made repeated efforts to<br />
communicate a relatively small number of permanent<br />
jobs would be created (eg after the construction phase).<br />
In spite of these efforts, expectations have proved<br />
difficult to manage.<br />
The public consultations allowed all individuals to voice their<br />
opinions and participate in public dialogue (Picture from 2000).<br />
The improvement of health and educational resources,<br />
as well as infrastructure, most notably roads for opening<br />
up the region and generating opportunities for future<br />
growth, were also commonly voiced.<br />
20
The exploration & study Phase<br />
Planning the Region’s <strong>Development</strong><br />
Recognising the need to plan the development of the region<br />
in the context of a large mining project, the local prefect,<br />
other community leaders and QMM, with support from<br />
the World Bank, initiated a regional planning process in<br />
1999. The process gained the support of a wide range of<br />
stakeholders; local community members, government officials,<br />
donors, including the United States Agency for International<br />
<strong>Development</strong> (USAID), the European Union (EU) and<br />
the World Bank, local businesses and NGOs. The Comité<br />
Régional de Développement (CRD, or Regional <strong>Development</strong><br />
Committee) was elected to lead the planning process.<br />
The CRD functioned as a platform for dialogue between all<br />
stakeholders for the sustainable development of the Anosy<br />
region. The CRD established a structure and process to<br />
prepare the Plan de Développement Régional (PDR, or<br />
Regional <strong>Development</strong> Plan). The process covered all areas,<br />
economic, social, environment and infrastructure, and identified<br />
key commercial sectors intended to stimulate economic<br />
growth. The PDR evaluated two different scenarios; a first that<br />
would include the QMM project in development planning for<br />
the Anosy region and a second that would factor it out of the<br />
equation. Its conclusion considered QMM and its infrastructure,<br />
such as the Port of Ehoala, as the main engine for the vehicle of<br />
regional development. However, it was recognised the region<br />
and its partners must build the rest of the vehicle in order to<br />
establish a synergy between the mine and other economic<br />
sectors. Agriculture was identified as the base for long-term<br />
sustainable development of the region and as the most likely<br />
economic opportunity for subsistence and employment.<br />
Tourism, mining, fishing and lobstering were also pinpointed<br />
as planned economic activities to stimulate the economy and<br />
create jobs. Improved infrastructure was acknowledged as an<br />
important component needed to promote this growth.<br />
A goal of the CRD was to operate as locally as possible,<br />
with representation at the commune level across the region.<br />
Once the PDR established an economic vision at the macro<br />
level, this vision was to be implemented on the micro level,<br />
involving communes, developing small enterprises and<br />
allowing local achievements to shape the global goal. By<br />
developing the local market and incorporating it into larger<br />
investments, the PDR’s initiatives hoped to contribute to<br />
long-term development of the region.<br />
One of many Comité Régional de Développement (CRD, or Regional <strong>Development</strong> Committee) meetings held during the committee’s<br />
operating period (Picture from 2000).<br />
21
The exploration & study Phase<br />
The Global <strong>Development</strong> Alliance<br />
A Growth Pole<br />
In 2001, the Global <strong>Development</strong> Alliance (GDA) was<br />
launched, establishing a public-private alliance between USAID<br />
and QMM and contributing directly to the achievement of<br />
priorities outlined in the PDR. The USAID-QMM alliance<br />
set out to “address some of the root causes of poverty and<br />
environmental degradation in the region of Fort Dauphin, one<br />
of USAID’s priority eco-regions. The alliance also served to<br />
bridge economic growth and natural resources conservation and<br />
management.” Motivated by “the deep poverty of Malagasy<br />
people, especially in the region of Fort Dauphin, exacerbated<br />
by their vulnerability to recurrent natural disasters, continued<br />
food insecurity, and shortcomings in government management<br />
of social sector priorities,” USAID’s primary objective was<br />
to “manage <strong>Madagascar</strong>’s rich natural resources, notably its<br />
unique biodiversity, which is of immeasurable global importance,”<br />
while QMM’s primary objective was to “ensure the mining<br />
investment will serve as an economic engine for the region,<br />
while also contributing to the long-term resolution of social<br />
and environmental issues 9 .” QMM’s responsibilities included<br />
supporting regional stakeholders in validating and finalising the<br />
PDR and assisting communes in developing their communal<br />
development plans. To support local communities manage<br />
their natural resources, QMM agreed to help contribute to<br />
the sustainable supply of wood and alternative energy sources<br />
for the population. QMM also pledged to provide technical<br />
assistance to the regional HIV/STI Coordination Committee<br />
and guarantee Fort Dauphin’s use as a behavioural and<br />
surveillance site.<br />
The presence of QMM and the regional planning process<br />
initiated through the CRD enabled the Anosy region to<br />
become one of three Pôle Intégré de Croissance (PIC, or<br />
Integrated Growth Poles) in the World Bank programme<br />
beginning in 2005. The growth pole model linked public-private<br />
development investments in three areas of <strong>Madagascar</strong>, Fort<br />
Dauphin, Nosy Be and Antsirabe. The growth poles centred on<br />
mining, public infrastructure, tourism and industrial parks and<br />
were intended to have catalytic and demonstrative impacts on<br />
other regions of <strong>Madagascar</strong>. To open up the isolated Anosy<br />
region, facilitate growth in tourism and agribusiness and to<br />
catalyse private sector growth in the mining sector, the World<br />
Bank partially funded the construction of the Port of Ehoala,<br />
as well as contributed to road construction, capacity building<br />
and training programmes in Fort Dauphin. Additionally, the<br />
CRD and regional planning process, including the formation<br />
of the PDR, were heavily supported by the World Bank PIC<br />
programme.<br />
““The mining project had been designed to<br />
function as one part of a multi-partnership<br />
effort involving national, regional<br />
and local governments, international<br />
development and civil society organisations<br />
and the Regional <strong>Development</strong> Committee 10 .”<br />
QMM actively participated in regional development planning to avoid creating the isolated “enclaves” of<br />
development that had characterised so many extractive industry investments in developing countries 11 .<br />
”<br />
22
The exploration & study Phase<br />
The Regional <strong>Development</strong> Committee<br />
The CRD, composed mainly of members of civil society,<br />
was a key development actor in the Anosy region and an<br />
indispensable catalyst to the formulation of the Anosy regional<br />
development strategy and plan. Its broadly representative<br />
makeup granted it legitimacy. Its capacity to bring together<br />
community members to discuss issues, challenges, constraints,<br />
resource needs and priorities was an important factor in<br />
the selection of Fort Dauphin for a significant growth pole<br />
investment and a national development priority 10 .<br />
Unfortunately, the CRD has become virtually inactive. The<br />
departure of key members and the termination of direct<br />
funding from partners such as the World Bank, USAID, the<br />
EU and QMM had decreased the level of activity before the<br />
national political crisis. Practical activity ceased altogether with<br />
the onset of the crisis in March 2009. Without an effective<br />
CRD, the region has been left without a region-based, multistakeholder<br />
platform for the formulation of regional strategy<br />
and planning. However, within the last year efforts have been<br />
made to reassemble the CRD.<br />
““QMM paid special attention to<br />
inserting the project in a regional<br />
development context with the double<br />
objective of preparing the region to<br />
receive a large-scale investment while<br />
simultaneously creating synergies<br />
with other economic activities that<br />
could develop in parallel 8 .”<br />
”<br />
Today, the CRD has reverted to its initial composition,<br />
with volunteers from different entities gathering on an<br />
informal and voluntary basis. A small group, including QMM<br />
representatives, are formulating a plan for a restructured CRD,<br />
which will avoid previous heavy structure and transaction<br />
costs and function with greater flexibility and agility. The need<br />
for technical support, which previously existed under USAID<br />
and the World Bank PIC programme, is great. However, local<br />
groups are working together to define priority actions and<br />
create an action plan, proof there still exists a shared desire<br />
to reinvigorate a regional development platform for Anosy.<br />
23
The exploration Phase<br />
Logistics was a major challenge during the construction<br />
phase, with all material brought through Fort Dauphin’s<br />
decaying port before the Port of Ehoala was constructed.<br />
24
The construction Phase<br />
2006 - 2009<br />
managing the impacts<br />
Stimulating local employment<br />
monitoring inflation and migration<br />
Promoting healthy behaviour<br />
infrastructural change<br />
A Resettlement action plan<br />
A weir and the andrakaraka fishermen<br />
25
The Production Phase<br />
managing the impacts<br />
Construction of Mandena and additional mine-related<br />
infrastructure began in 2006. Spanning three years, a<br />
comparatively short period relative to the mine’s expected<br />
life, the construction phase brought about far-reaching change<br />
to the Anosy region. Thousands of jobs were generated for<br />
the local and national population, numerous trainings were<br />
conducted and capacities strengthened, all within a proper safety<br />
culture. However, the construction boom also prompted inmigration<br />
and inflation, while exacerbating regional inequalities<br />
and generating resentment. Problems and increased hardships<br />
were inevitable, yet mitigation measures and positive actions<br />
produced overall impacts much better than anticipated.<br />
“The QMM project was the first and<br />
largest single industrial development<br />
project ever carried out in <strong>Madagascar</strong>.<br />
The construction phase generated<br />
an unprecedented level of economic<br />
activity in the Anosy region, creating<br />
approximately 4,500 jobs and up to<br />
three times as many induced jobs.<br />
Infrastructure included:<br />
--<br />
The mining complex at Mandena<br />
--<br />
A power station and fuel deposit<br />
--<br />
A weir to ensure the availability of fresh<br />
water<br />
--<br />
A public utility port for shipping the<br />
ore, serving simultaneously as a public<br />
and multi-purpose port<br />
--<br />
A haul road linking the port and the<br />
mining site<br />
--<br />
Accommodation infrastructures for<br />
employees and their families<br />
Investments totalled US$931 million;<br />
US$675 million for the mining<br />
infrastructure and US$256 million for the<br />
port, with the World bank contributing<br />
US$35 million through the PIC Programme.<br />
26
The construction Phase<br />
stimulating Local Employment<br />
Although skilled positions were generally externally recruited,<br />
all unskilled or semi-skilled labour was recruited locally; of<br />
the 4,500 total jobs, 3,600 positions were filled by Malagasy<br />
people, of which 70 per cent were from the Anosy region.<br />
To prepare for the construction phase of the project, a<br />
qualitative aptitude test, the Dover test, was administered to<br />
interested local applicants. The test was conducted to screen<br />
and quantify available candidates above a certain threshold,<br />
assessing hand-eye coordination, short training time and<br />
retention of acquired skills over time. This enabled QMM to<br />
select the most suitable applicants and provide a pre-selected<br />
list of potential employees to contractors, ensuring effective<br />
and efficient local recruitment.<br />
A key challenge was the safety and training of employees,<br />
many of whom were farmers and fisherman who had<br />
never worked on a construction site before. This was done<br />
successfully, with over 14 months without a Lost Time Injury<br />
and the lowest All Industry Frequency Rate in the <strong>Rio</strong> <strong>Tinto</strong><br />
Group. As a result, the project was awarded the Chief Safety<br />
Award “in recognition of efforts taken to achieve outstanding<br />
safety performance and a sustaining safety culture.”<br />
Monitoring Inflation and Migration<br />
QMM is committed to mitigating any potential negative<br />
impacts its operations could have on the Anosy region.<br />
To manage inflation, QMM monitored the prices of major<br />
commodities in Fort Dauphin between 2005 and 2008<br />
through a contract with the Institut National de Statistique de<br />
<strong>Madagascar</strong> (INSTAT, or National Institute of Statistics). The<br />
changes in consumer prices in the region before and during<br />
construction were examined. Studies also compared prices in<br />
Fort Dauphin with those of other major cities in <strong>Madagascar</strong><br />
over a designated period of time. The data was then made<br />
available to partners and local NGOs. To improve the quality<br />
of information, QMM introduced a “mystery shopper”<br />
programme, whereby residents from Fort Dauphin’s poorest<br />
areas were given a small amount of shopping money once<br />
per week. Purchasing specific products from different<br />
markets, they reported the costs and kept the goods as<br />
compensation.<br />
Rice is the staple food and crop in <strong>Madagascar</strong>. During<br />
the lean season, typically from October to April, rice<br />
shortages have been recorded in Fort Dauphin. Recognising<br />
a population influx could have an effect on rice availability,<br />
QMM initiated a programme to stabilise the price of rice.<br />
Through meetings with stakeholders; affected households,<br />
local government members and regional authorities, a rice<br />
monopoly was discovered to exist in the region. QMM<br />
assembled and supported a group of local wholesalers and<br />
encouraged networking between the different entrepreneurs.<br />
Provisioning and logistical support was provided, including a<br />
storehouse. Working with a local bank, QMM supported<br />
the wholesalers in their microfinance initiatives and provided<br />
a letter of guarantee for the participants. As a result, the<br />
price of rice in the local markets fell by 15 per cent between<br />
January 2007 and January 2008.<br />
Despite numerous positive efforts undertaken, the price<br />
of certain staples and services, such as housing and many<br />
food products, inexorably climbed. This created tangible<br />
problems for those in the population who were not<br />
employed or indirectly benefiting from QMM, with the poor<br />
most heavily impacted. The influx of some available income<br />
also increased local inequality even as it benefited the many<br />
who were employed.<br />
27
The construction Phase<br />
Anticipating how a large project would attract people from<br />
other regions, QMM communicated extensively across<br />
<strong>Madagascar</strong> that priority would be given to local applicants.<br />
All semi-skilled and unskilled positions were filled locally.<br />
For positions initially recruited from outside the region,<br />
QMM sent a strong signal discouraging individuals to come<br />
to Fort Dauphin in hopes of finding employment. To track<br />
this movement, QMM supported the urban commune of<br />
Fort Dauphin in establishing a management system on<br />
migration flows.<br />
Promoting Healthy Behaviour<br />
With less than one per cent of the population estimated<br />
to be HIV positive, <strong>Madagascar</strong> continues to be one of<br />
the few low prevalence countries in sub-Saharan Africa.<br />
As a large company with thousands of employees, QMM<br />
acknowledges its important role in working to maintain, if<br />
not reduce, the country’s low HIV prevalence. Substantial<br />
investments have been made in programmes aimed at<br />
preventing HIV transmission and other sexually transmitted<br />
infections (STIs).<br />
A baseline study on knowledge, practices, perceptions and<br />
beliefs about STIs and HIV/AIDS was undertaken before<br />
construction commenced. The study functioned as a<br />
double framework for implementing the National Strategic<br />
Plan to Fight against AIDS for 2001 to 2005 and the actual<br />
contribution of QMM in the promotion and protection of<br />
its employees. As one of the most effective tools against<br />
HIV is knowledge of one’s own HIV status, awareness and<br />
voluntary counselling and testing campaigns (VCT) were<br />
organised on a number of occasions, ensuring all personnel<br />
an opportunity to take an HIV test.<br />
Great measures were taken to sensitise local populations.<br />
QMM partnered with local organisations, as well as<br />
Population Services International (PSI), the International HIV/<br />
AIDS Alliance, the Malagasy Ministry of Health, USAID and<br />
SantéNet to launch an extensive campaign informing people<br />
about risky behaviours and promoting condom use. Special<br />
interventions targeted specific groups, such as sex workers.<br />
Well before construction commenced, a formal Association of<br />
Sex Workers was created. With financing provided by QMM,<br />
the Association conducted its own study of local prostitution.<br />
It identified local women engaged in prostitution and worked<br />
with the women, providing awareness and prevention<br />
resources. The innovative initiative was very successful,<br />
with all new entrants into prostitution quickly identified and<br />
consulted by their peers.<br />
A mobile cinema, the Cinemobile, was purchased through a<br />
project implemented successfully by PSI and funded by QMM.<br />
Screening awareness materials pertaining to HIV/AIDS and<br />
educating audiences through films and music videos, the<br />
Cinemobile reached 6,000 individuals per month. In addition<br />
to movies, social theatre productions and cultural and social<br />
events were used to convey messages about HIV/AIDS.<br />
A health impact assessment (HIA) was carried out on<br />
behalf of QMM by International SOS focusing on the heath<br />
of all people living in communities which could be directly<br />
or indirectly affected by the project’s development. The<br />
focus of the HIA was on the final phase of construction<br />
activities and the early commissioning and operational<br />
phases. From the beginning of 2006 to the end of 2008,<br />
the assessment documented numerous health impacts facing<br />
the communities and proposed a variety of interventions to<br />
mitigate the potential impacts.<br />
28
Challenges on Site<br />
The development of a company the size of QMM<br />
within a region like Anosy presented major challenges,<br />
some of which were anticipated, while others could<br />
not have been foreseen. Despite the many years<br />
of planning and preparation, the local population<br />
was not always prepared for the dramatic changes<br />
brought about by the QMM project.<br />
QMM attempted to manage the unrealistic<br />
expectations that came with the announcement<br />
of the mine’s construction. Although aware of<br />
the local populations’ expectations of jobs, the<br />
scale of demand, especially after the construction<br />
phase ended and a large number of positions were<br />
eliminated, was overwhelming. Much of the local<br />
population, employed on short-term contracts, were<br />
dissatisfied when their positions were no longer<br />
needed. Many misunderstood the termination of<br />
contracts as firing. Local businesses that prospered<br />
during the height of construction, providing services<br />
such as hotel accommodation and vehicle rentals,<br />
saw their markets disappear after the large number<br />
of construction workers left.<br />
Nevertheless, employment goals set by the SEIA in<br />
2001 were far exceeded. For example, local and<br />
national construction workforce hired from 2006 to<br />
July 2008 was approximately 87 per cent of the total<br />
workforce, significantly surpassing the initial target of<br />
35 per cent 14 .<br />
29
The Production Phase<br />
The construction Phase<br />
infrastructural change<br />
A Resettlement Action Plan<br />
Resettlement was a significant issue for many people who<br />
lived in or near areas designated for QMM infrastructure. The<br />
construction of the Port of Ehoala, the operation of a quarry<br />
and the building of an access road required households to<br />
be resettled as close to their original homes as possible. The<br />
resettlement process was guided by a Resettlement Action<br />
Plan (RAP), prepared by the Government of <strong>Madagascar</strong><br />
under the World Bank assisted PIC programme. Throughout<br />
the process all possible measures were taken to minimise<br />
the number of people requiring resettlement and to ensure<br />
livelihoods of those impacted were protected to the<br />
maximum.<br />
To develop the RAP, a socioeconomic and sociocultural<br />
survey of households affected by land acquisition was<br />
commissioned. The Déclaration d’Utilité Publique (DUP, or<br />
Public Utility Declaration) established the legal and operating<br />
framework to compensate affected persons. It assigned<br />
decisions on the form and amount of compensation to the<br />
regional government and established QMM’s financial and<br />
related obligations. Ninety-five households were identified as<br />
being affected by the infrastructures and in need of relocation.<br />
The RAP designed a mechanism to ensure fair and timely<br />
compensation of all 498 Persons Affected by the Project<br />
(PAPs). Several committees, with representatives including<br />
local authorities, PIC, QMM and PAPs, were established to<br />
manage the various aspects of the programme. A Dispute<br />
Settlement Committee informed the PAPs of their rights,<br />
ensured transparency, assessed grievances and processed<br />
approved claims. A local Land Expropriation Committee<br />
received the grievances and claim documents, while a Field<br />
Verification Committee tested the grievances and verified<br />
the legitimacy of the claims. The NGO Cielo Terra was<br />
commissioned to represent the community; to ensure the<br />
PAPs voices were heard and their rights justly observed.<br />
The resettlement process has not been without challenges.<br />
The nature and amount of compensation, particularly for<br />
replacement land, has been problematic. Some affected<br />
persons preferred cash rather than in-kind compensation<br />
and used their compensation payments for consumption<br />
rather than investment. Many had no reference point to<br />
assist them deal with this new change in their lives. However,<br />
particular attention has been given to vulnerable groups,<br />
such as the least educated and very poor, in recognition that<br />
these populations are often the most adversely affected and<br />
the least equipped to benefit from the positive impacts of<br />
the project.<br />
30
The construction Phase<br />
A Handicraft Centre<br />
QMM has been funding sustainable livelihood and development projects<br />
as part of its obligation to affected populations (PAPs). Implemented<br />
by the NGO Cielo Terra, the projects ran from 2007 to 2011, and<br />
continue to operate under the Programme de Développement Intégré<br />
(PDI, or Integrated <strong>Development</strong> Programme). Activities take place<br />
at the Soaniavy Centre, known during the construction phase as<br />
the “Airport Village,” due to its proximity to Fort Dauphin’s airport.<br />
Housing contractors throughout the construction of the Port of Ehoala,<br />
the complex is now a first-of-its-kind training centre.<br />
Workshops in handicraft production are being offered. Through an<br />
initial six-month training course, followed by a trial period and refresher<br />
courses, women artisans have developed skills unmatched from the<br />
region in four different specialities; embroidery, sewing, weaving and<br />
braiding. Working mainly with natural materials found abundantly in the<br />
area, including raffia, sisal and mahampy, 190 women residing near the<br />
port and quarry have participated in these initiatives. Demonstrating<br />
steady quality improvement over the past four years, the products<br />
represent some of the finest craftwork in <strong>Madagascar</strong> and have been<br />
sold internationally in Italy and La Reunion. Over 21,000 pieces have<br />
been produced for a total income generation of 38 million Ariary<br />
(US$19,000).<br />
Participants, typically “mariners,” (wives of fishermen who fish from the<br />
sea and lake systems) can earn up to 125,000 Ariary (US$63) per month.<br />
With additional disposable income, changes are taking place across<br />
households. Cielo Terra’s director, Veronica Bevivino explains, “The<br />
beneficiaries are more empowered, more outspoken, make more frequent<br />
trips into Fort Dauphin and are more proactive in their communities 15 .”<br />
Nutrition standards and hygiene practices have also improved. Overall<br />
quality of life has increased, proof this fruitful opportunity is making a<br />
positive contribution in people’s lives.<br />
Participants earn at minimum<br />
40,000 Ariary (US$20) per<br />
month and can generate a<br />
monthly income up to 125,000<br />
Ariary (US$63).<br />
Mahampy reeds are harvested,<br />
dried, dyed and woven into<br />
placemats, table runners, wall<br />
hangings and baskets.<br />
Cielo Terra purchases embroidery<br />
and sewing supplies from<br />
Antananarivo for the production<br />
of tablecloths, pillowcases,<br />
curtains and other merchandise.<br />
31
32<br />
Motorised pirogues allow fishermen to reach new<br />
fishing areas up to 14 kilometres from Fort Dauphin.
The construction Phase<br />
Through close consultations with the affected communities<br />
and support from the government and the World Bank, most<br />
of the issues have been resolved. All claims for compensation<br />
have been investigated and 91.5 per cent of the claims have<br />
been settled. From the beginning, QMM stressed the objective<br />
of the resettlement programme was more than to simply<br />
provide cash or in-kind compensation for the loss of land or<br />
assets, but to ensure livelihoods were restored, if not improved.<br />
Livelihood restoration projects have since been implemented<br />
in collaboration with Cielo Terra, the regional government, the<br />
World Bank and QMM to increase literacy, improve fishing,<br />
aquaculture, agriculture and develop handicraft production.<br />
Community health initiatives have also been implemented<br />
and infrastructure built, including wells, latrines, a community<br />
drugstore, a basic health centre and a training centre.<br />
A Weir and the Andrakaraka Fishermen<br />
Part of the infrastructure included the construction of a weir in<br />
the lagoons downstream from lake Ambavarano. During the<br />
extraction and separation of minerals from sand, fresh water<br />
is used. The weir was built to prevent salt-water intrusion<br />
into the lagoon system, from where water is pumped to the<br />
mineral separation plant (MSP). This infrastructure also allows<br />
future restoration efforts to take place, as salt water cannot be<br />
used for replanted forests and fuel-wood plantations.<br />
The Ambavarano lake and lagoon system is important in the<br />
daily lives of surrounding communities, who fish from the lake<br />
and use the water system to access the ocean. To identify<br />
users and stakeholders, define issues and impacts and develop<br />
a management plan and communication strategy, an impact<br />
assessment was undertaken with the various stakeholders.<br />
To accommodate local fishing boats and tourist vessels, a lock<br />
was built as per suggestions from stakeholders’.<br />
The weir has been a point of dispute for some stakeholders.<br />
The new infrastructure has been perceived to restrict<br />
movement, while contributing to diminished fish intake.<br />
To investigate these grievances, extensive surveys were<br />
commissioned. Studies tracked and recorded species variety<br />
and quantity and the lagoon system users. Restricting the<br />
natural flow of water, the weir changed the lake and lagoon<br />
ecosystem from a brackish ecosystem to a freshwater<br />
ecosystem, which has in turn influenced the aquatic species<br />
living in the system. Certain species thrive, while others<br />
decline in the new freshwater system. The surveys also<br />
discovered fishermen increased by three-fold during the<br />
study period, which has contributed to overfishing.<br />
Measures were established to mitigate many of the weir’s<br />
impacts. To strengthen technical capacities and enhance<br />
intake, theoretical and practical training was offered to users.<br />
New regulation fishing nets were distributed, as the previous<br />
use of small mesh nets contributed to reduced fish numbers<br />
and environmental damage. Microfilament rope, weighing<br />
scales and traps were provided. Fibreglass pirogues and<br />
motors were supplied, with trainings conducted on motor<br />
maintenance and use. An association of fishermen from<br />
Andrakaraka, FIMIRA, was formed to manage the lagoon<br />
system. Eighty-four lake and sea fishermen benefited from<br />
the initial project.<br />
Transition to sustainable fishing practices has not been easy,<br />
particularly the use of large mesh nets and initial neglect of<br />
women’s roles in marketing the fish. However, continuing<br />
dialogue with the fishermen and an increase in fish stocks are<br />
addressing the remaining points of dispute. The Programme<br />
de Développement Intégré (PDI, or Integrated <strong>Development</strong><br />
Programme) is currently being implemented to mitigate impacts<br />
of the weir and ensure the affected population continues to<br />
receive support.<br />
33
The Production Phase<br />
New fishing materials, techniques and<br />
practices have been introduced which are<br />
less environmentally destructive and generate<br />
improved yields.<br />
34
The production Phase<br />
2009 - present<br />
supporting a healthy community<br />
encouraging educational opportunities<br />
maximising the economic impact<br />
ensuring sustainable development<br />
managing natural resources<br />
Fostering good governance<br />
35
The Production Phase<br />
supporting a healthy community<br />
Good health is a key component to a happy life. Whether at<br />
Mandena or in the communities in which QMM is involved,<br />
activities involving health promotion are paramount for the<br />
company. QMM prioritises a Safe and healthy workplace.<br />
With the goal of zero occupational illness and injury for<br />
employees and their families, activities involve continuous<br />
monitoring of different contaminants, including dust, noise and<br />
radiation. Between 2010 and 2011, over 1,650 employees<br />
underwent medical examinations. As the fight against HIV/<br />
AIDS and STIs has been a cornerstone of QMM’s activities in<br />
the Fort Dauphin area, condoms are always readily accessible<br />
and available to employees across all sites, with over thirtytwo<br />
thousand condoms distributed to date. The provision of<br />
Information, Education and Communication (IEC) materials<br />
and the regular distribution of impregnated mosquito nets<br />
and sodium hypochlorite solution (Sur Eau) for point of use<br />
treatment of drinking water is routine, with 6,000 bottles<br />
distributed in 2011.<br />
QMM strives to contribute to the advancement of<br />
public health in the region and to promote community<br />
health in communities surrounding the project. In Sainte<br />
Luce and Ambinanibe, where the population previously<br />
lacked easy access to a health centre, QMM financed<br />
the construction of a CSB (Centre de Santé de Base -<br />
primary health care centre). In the communes of Ampasy<br />
Nahamponana and Mandromodromotra, where health<br />
centres existed but were in need of repair, QMM funded<br />
their rehabilitation. Previously, health staff working across<br />
the two communes commuted over an hour between<br />
Fort Dauphin and their respective CSB’s. Through QMM<br />
support, two housing complexes for doctors, nurses and<br />
other health staff have been built. This has generated more<br />
time for consultations, contributing to more productive<br />
and efficient health care.<br />
To provide communities with improved access to clean<br />
drinking water, QMM financed the installation of 20 water<br />
wells. Residents no longer have to travel long distances<br />
36
The Production Phase<br />
on foot to access potable water. The water wells also<br />
help reduce the incidence of waterborne diseases.<br />
In collaboration with the Ministry of Health and partners<br />
such as the United Nations Children’s Fund (UNICEF),<br />
QMM supports the biannual and nationwide Mother<br />
and Child Health week. By supplying transportation,<br />
vaccinations, nutritional supplementation and other<br />
supplies, staff and materials are able to travel to the<br />
eight communes in which QMM is working. QMM has<br />
identified populations previously unable to participate<br />
in the events due to their remote location. Once a<br />
month, since 2005, health staff access these isolated<br />
populations and provide essential health services.<br />
A maternal and child health programme, implemented<br />
in collaboration with the CSB in Ambinanibe, involves the<br />
establishment of a health and management committee<br />
composed of 60 mothers. Community health agents, along with<br />
committee members, have undergone training on the main highrisk<br />
and prevalent diseases. They are active in their communities,<br />
taking part in vaccination campaigns, the regular follow-up of<br />
undernourished children and monitoring of pregnant and<br />
breast-feeding women. QMM continues to sponsor wellness<br />
campaigns in which volunteer peer educators, “wellness<br />
champions,” sensitise target populations on key health issues<br />
such as HIV, STIs, malaria and diarrhoeal diseases. They are<br />
also involved in the mass distribution of condoms, disinfectant<br />
solution (Sur Eau) and impregnated mosquito nets.<br />
Community health agents regularly provide consultations on high-risk and prevalent diseases within the communities they work.<br />
37
The Production Phase<br />
encouraging educational opportunities<br />
It is QMM’s aim to strengthen local populations’ capacities,<br />
enabling everyone the same opportunity to be involved<br />
in the project. The shortcomings noticed at the level of<br />
education and qualification in Fort Dauphin motivated<br />
QMM to establish partnerships from the beginning of<br />
the project, promoting education and training of local<br />
populations.<br />
training has taken place within the region, across<br />
<strong>Madagascar</strong> and abroad, primarily in South Africa and<br />
Canada. Two hundred and fifty QMM employees have<br />
travelled to South Africa for technical training at Richards Bay<br />
<strong>Minerals</strong> (RBM). Leadership trainings for QMM managers<br />
were also conducted in South Africa. Superintendents<br />
working for the company travelled to Canada and eighty<br />
employees participated in technical and robotics training in<br />
Fort Dauphin, with trainers flown in from abroad.<br />
Through a joint partnership between the Ministry of<br />
Education, the region of Anosy, the World Bank PIC<br />
programme, UNDP and QMM, the Centre Regional de<br />
Formation professionnelle et De technique d’anosy<br />
(CRFPTA, or Anosy Vocational and Technical Training<br />
Centre), a first-of-its-kind institute in the region, opened in<br />
November 2007. Collaborating with the Alliance Française<br />
for language courses, CRFPTA offers modules in computer<br />
science, accounting, electrical engineering and industrial<br />
mechanics. For students who wish to put their studies into<br />
practice, an apprenticeship programme, providing additional<br />
practical training, commenced in 2010 at Mandena. A group<br />
of 20 apprentices have been awarded scholarships for<br />
their yearlong studies in industrial production, mechanics,<br />
electricity and mineralogical laboratories. Some of the<br />
apprentices will continue to work at QMM, while others<br />
will enrich the skills’ pool of the region.<br />
The establishment of QMM has introduced professionals<br />
with new skills and expertise to the region. QMM<br />
employees frequently provide technical support, advice and<br />
experience sharing in the community outside of work hours,<br />
participating on steering committees, as board members and<br />
leaders in community projects. For example, at the CRFPTA<br />
training centre, QMM employees perform functions of fulltime<br />
board members, providing technical support, assisting<br />
in instructor searches and budget management.<br />
QMM has funded the construction and rehabilitation of<br />
public schools in its neighbouring communities. To date,<br />
ten primary schools have been built with QMM support,<br />
with US$2.6 million invested in education initiatives before<br />
Mandena was built. Essential learning materials have been<br />
donated, such as desks, chairs, lockers, books, notebooks and<br />
38
The Production Phase<br />
chalkboards. Teacher housing near the schools has been<br />
provided, as previous conditions required teaching staff<br />
to travel long distances for their work. A school canteen<br />
programme, in partnership with the National Office for<br />
Nutrition (ONN) is also in operation and aims to increase<br />
nutritional intake and generate higher attendance rates.<br />
Realising the lack of secondary education in the region, QMM<br />
carried out feasibility studies to open a secondary school of<br />
quality in Fort Dauphin. A partnership was formed with a<br />
private institution from Antananarivo, the Clairefontaine<br />
School, which opened in 2008.<br />
Since 2004, QMM has awarded scholarships annually to<br />
enable graduates to pursue superior technical education in<br />
the capital of Antananarivo or at other tertiary institutions<br />
in <strong>Madagascar</strong>. To date, 60 students have been recipients of<br />
these scholarships. In 2010, eight scholarships were awarded<br />
to graduates to pursue higher education in maintenance and<br />
laboratory studies. Scholarships are also offered to children<br />
from regional communities to attend the Clairefontaine<br />
School. With good grades and proof of financial need, QMM<br />
subsidises up to 40 per cent of educational costs Radio<br />
announcements, television advertisements and brochures<br />
publicise this valuable opportunity.<br />
A primary school in the village of Andrakaraka and an ASAMA (Asa Sekoly Avotra Malagasy) literacy school in the background,<br />
both examples of QMM’s educational initatives.<br />
39
The Production Phase<br />
The programmes follow the national educational curriculum<br />
and instructors are trained through UNDP in Antananarivo<br />
and Fort Dauphin. Once students complete the tenmonth<br />
ASAMA programme, they take the nationwide CPE<br />
(Certificate of Primary Education) exam to enter into<br />
secondary school. There are five ASAMA programmes<br />
currently operating in the communities surrounding the project<br />
area. Previous ASAMA graduates from the programmes first<br />
class are presently in their fourth year of secondary school.<br />
This outcome demonstrates the programme’s success<br />
and confirms children who once might not have had the<br />
opportunity to learn are succeeding in their studies.<br />
QMM is involved in literacy programmes, providing<br />
educational opportunities to those who formerly did<br />
not have the chance. The programmes, developed in<br />
collaboration with the University of Fianarantsoa, the United<br />
Nations Educational, Scientific, and Cultural Organization<br />
(UNESCO), UNDP, and implemented by the NGO Cielo<br />
Terra, have been operating since 2006.<br />
Five years of primary school are taught across 13 months<br />
through the Planète des Alpha and ASAMA (Asa Sekoly<br />
Avotra Malagasy) programmes. Youth ages 11 to 17, who for<br />
various reasons did not previously attend or complete primary<br />
school, first participate in the Planète des Alpha programme.<br />
After a three-month intensive reading and writing course,<br />
students who successfully pass a final exam continue onto<br />
the ASAMA programme. Currently 50 students are enrolled<br />
in the programme.<br />
Acknowledging the importance of proper nutrition, QMM<br />
subsidises a school lunch programme for Planète des Alpha<br />
and ASAMA. Students are served meat and seafood dishes,<br />
as well as fresh, seasonal fruit and vegetables. Snacks are also<br />
provided twice per day. QMM constructed the school buildings<br />
and provides pens, notebooks, books, desks and chairs. The<br />
Planète des Alpha and ASAMA programmes operate in close<br />
cooperation with the public school in Fort Dauphin, to ensure<br />
a strong partnership and the students smooth transition into<br />
secondary school. The Regional Directorate of National<br />
Education officially validates the certificates issued to the<br />
students. QMM is further assisting students participating in<br />
the literacy programmes to attend secondary school through<br />
scholarships and by subsidising school fees.<br />
The AFID (Alphabetisation Fonctionelle Intensive pour le<br />
Développement) programme is an adult literacy programme<br />
operating at two sites, the Soaniavy Centre specifically targeting<br />
artisans and women involved in the programme for handicraft<br />
production and in Ampasy Nahampona commune. Each session<br />
runs for six months, with literacy and math courses offered.<br />
40
The Production Phase<br />
A second chance<br />
According to UNICEF, for every 100 Malagasy children who<br />
enter grade one, only 60 will complete the full five-year<br />
primary school cycle. The average Malagasy adult finishes<br />
only 4.4 years of school. This is because <strong>Madagascar</strong> does<br />
not have enough trained teachers and enough classrooms<br />
or schools 16 .<br />
The Planète des Alpha and ASAMA (Asa Sekoly Avotra<br />
Malagasy) sister programmes are unique in both their<br />
duration and teaching styles. Using practical teaching<br />
methods different from typical instruction common across<br />
Malagasy public and private schools, the programmes<br />
emphasise logic building and make learning as relevant as<br />
possible. Recognisable examples, in which students can<br />
relate to and associate with, are frequently used. Addition<br />
problems are presented with props; eg oranges are used<br />
when counting. The alphabet has been renamed and each<br />
letter corresponds to a phonetically similar sounding word;<br />
Rabesosasosa (snake) for S and Rafofofofo (wind) for F.<br />
Active participation is key with games, images, drawing and<br />
theatre frequently used. All subjects are also conducted in<br />
Malagasy. French language is taught as a separate subject.<br />
These pilot programmes, which have demonstrated positive<br />
results, may be the solution to education in a poor country<br />
such as <strong>Madagascar</strong>. While working out the specifics in the<br />
communities surrounding Mandena, perhaps this teaching style<br />
will be developed into a model and applied throughout the<br />
Anosy region, which encompasses one of the most illiterate<br />
populations in the nation.<br />
ASAMA students outside<br />
their school building in<br />
Mandromondromotra.<br />
A Malagasy storybook<br />
produced by UNDP hangs<br />
in the classroom.<br />
Planète des Alpha students<br />
from Ampasy Nahampoana<br />
participate in an exercise<br />
to practice the alphabet.<br />
41
The Production Phase<br />
maximising the economic impact<br />
The presence of QMM has generated significant economic<br />
opportunities for <strong>Madagascar</strong> in general and the Anosy<br />
region in particular. To attain long-term sustainable<br />
development in the Anosy region, QMM recognised from its<br />
earliest examination of the project the need to require the<br />
stimulation of broad-based economic activities extending far<br />
beyond its own project. Explicitly, the danger of the mine<br />
becoming an enclave industry was acknowledged. Thus,<br />
QMM has and continues to encourage the development of<br />
a “parallel economy.” To contribute to the development of<br />
this economy, QMM has invested in the region by sourcing<br />
products, services and much of its workforce locally, enabling<br />
a positive business environment and financing additional nonmine<br />
related infrastructure.<br />
Strengthening economic opportunities for local populations<br />
is an important goal of QMM’s. From its inception, QMM<br />
adopted a hiring process intended to grant preference to<br />
local applicants. Recruitment is handled through a “Guichet<br />
Unique,” administered by the Ministry of Employment. Lowlevel<br />
posts are advertised solely in Fort Dauphin and highlevel<br />
posts in both Fort Dauphin and Antananarivo. Over 90<br />
per cent of current employees are Malagasy, with 15 per cent<br />
being women. In 2011, of the 652 total direct hire QMM<br />
employees, 5 per cent were expatriate hires, 70 per cent local<br />
hires and 25 per cent Malagasy from other regions.<br />
To develop a positive and enabling business environment for<br />
small and medium sized enterprises, QMM has participated<br />
in various support and capacity building projects with local<br />
businesses. Initiatives include technical training and English<br />
and business management support courses. The objective<br />
is to enable entrepreneurs and businesses to comply with<br />
the standards required by QMM, allowing the company to<br />
procure goods and services locally. In 2011, QMM<br />
spent approximately US$94 million on procurement, with 40<br />
per cent going to local suppliers. Local and national suppliers,<br />
837 of whom have worked with QMM, are complied in a<br />
company database. New service providers are continuously<br />
responding to tenders published by the company. These<br />
include opportunities for housekeeping, cleaning, gardening,<br />
guarding, accommodation and catering. QMM activities<br />
have also generated business opportunities for nationally<br />
registered companies, which have opened branches in Fort<br />
Dauphin, including Henry Fraise & Fils, SICAM, Orange, Telma,<br />
Total, Jovenna and Colas.<br />
The generally low level of economic activity in the region and<br />
QMM’s position as one of the few investors in Fort Dauphin<br />
has generated some discontent among local suppliers. Many<br />
face insecurity generated by short-term contracting and are<br />
understandably pressing for a greater share of procurement.<br />
QMM is working to improve dialogue with local businesses<br />
42
The Production Phase<br />
and engage them in joint initiatives to promote local<br />
procurement and employment.<br />
To assist local residents generate income employment<br />
while acquiring specific skill sets, over one hundred HMO<br />
Projects (Haute Intensité de Main d’Oeuvre, or High<br />
Intensity Labour) have been implemented. Requiring no<br />
particular qualifications, HIMO projects have taken place<br />
surrounding Mandena and other mine-related infrastructure,<br />
as well as in Fort Dauphin. Projects include the rehabilitation<br />
of footpaths, street cleaning, garbage removal and sanitation<br />
activities, as well as reforestation, gardening, digging firebreaks<br />
and constructing soccer fields. To date, 2,200 individuals<br />
from some of the poorest households have taken part in<br />
these activities, providing income of about 40 million Ariary<br />
(approximately US$20,000).<br />
An analysis of the regional context has highlighted the difficulty<br />
in accessing credit as a major obstacle in business/enterprise<br />
development. A feasibility study for the establishment of a<br />
regional microfinance institution was initiated in 2005<br />
by the Association Internationale de Crédit Agricole et<br />
Rural (ICAR, or the International Association of Agricultural<br />
and Rural Credit) with the support of QMM and UNDP.<br />
The regions first financing institution, Institution Financière<br />
Régionale d’Anosy (IFRA, or the Regional Financial Institution<br />
of Anosy), financed by the Government of <strong>Madagascar</strong> and<br />
QMM, was established in 2007. Providing loans through<br />
microfinance in Fort Dauphin with the goal of increasing<br />
productive capacity, by December 2011 the IFRA had 316<br />
clients.<br />
In April 2010, QMM transferred its original 50 IFRA shares<br />
to three farmers’ associations for a total value of 16 million<br />
Ariary (approximately US$8,000). As these associations<br />
include populations affected by the relocation process, the<br />
transfer falls within the scope of support activities targeting<br />
relocated populations surrounding the quarry and Port of<br />
Ehoala.<br />
QMM is involved in sponsoring activities, including cultural,<br />
sporting and social events. In 2011 alone, sponsoring of<br />
these events reached over 50 million Ariary (approximately<br />
US$23,000).<br />
Numerous site visits have been organized for local small<br />
and medium sized enterprises to explore potential business<br />
opportunities offered by QMM and the Port of Ehoala.<br />
As part of the required infrastructure and the company’s<br />
contribution to the region’s economic development,<br />
QMM, with World Bank support, built a public-private<br />
deepwater port on the Ehoala peninsula. The Port<br />
43
The Production Phase<br />
of Ehoala, <strong>Madagascar</strong>’s second largest port, opened<br />
to the public on July 8, 2009. Offering opportunities for<br />
agricultural production and business development through<br />
the provision of an import and export channel, the port<br />
acts as a catalyst for investment in the region and country<br />
as a whole. Supporting the impoverished Anosy region,<br />
which historically has remained relatively isolated, the port<br />
now exports all the region’s formal sector products; frozen<br />
fish and lobsters, scrap iron, sisal, mica, fruit and ilmenite.<br />
In addition, commercial cruise liners carrying up to 1,000<br />
tourists dock for day trips into Fort Dauphin, bringing an<br />
increase in tourist income to the region. To date, over 340<br />
ships of all categories have utilised the new port, which<br />
has also handled thousands of containers. Many of these<br />
have contained rice and humanitarian aid for emergency<br />
assistance.<br />
plant, which includes a sewage collection system, was<br />
designed and constructed. With a combined estimated<br />
cost of US$4 million, the rehabilitated plant and new<br />
plant sufficiently meet the water needs of the urban<br />
population.<br />
QMM purchased and installed a generator for the city<br />
to have a reliable source of electricity. QMM provides<br />
maintenance of the facilities and supplies heavy fuel,<br />
which JIRAMA purchases. The provision of electricity to<br />
Fort Dauphin has huge value to the morale of the city’s<br />
population.<br />
The current major obstacle to the full use of the Port of<br />
Ehoala is the near-impassable state of RN 13, the road out<br />
of Fort Dauphin. Road infrastructure within the immediate<br />
region and connections to other parts of the island is very<br />
poor, which affects terrestrial transfer of goods, mainly to<br />
and from the capital Antananarivo. QMM constructed and<br />
improved several roads in the surrounding area for the<br />
operation of the mine. Road development was one of the<br />
initiatives under the World Bank PIC programme, which<br />
was suspended following the political crisis, but has recently<br />
been reinitiated. Rehabilitated roads will help reduce the<br />
Anosy region as an enclave and increase exports of its<br />
lucrative commodities.<br />
QMM, with the government and local utility company<br />
JIRAMA, rehabilitated the city’s existing and very old<br />
potable water treatment plant. Additionally, a new<br />
The first cruise ship, MSC Sinfonia, docked at the Port of<br />
Ehoala in March 2010.<br />
44
The Production Phase<br />
The Port of Ehoala, a multi-purpose public<br />
utility port, is <strong>Madagascar</strong>’s second largest.<br />
45
The Production Phase<br />
ensuring sustainable development<br />
“Sustainable development is not a programme independent from QMM, it is rather an<br />
approach underpinning the whole company’s activities 17 .”<br />
Ny Fanja Rakotomalala, President of QMM<br />
QMM acknowledges the three main sources of success for<br />
the company are access to land, people and capital. To sustain<br />
access to these essentials, QMM devotes great attention and<br />
resources to protecting the environment, ensuring management<br />
systems and social policies are well established and contributing<br />
to the economic prosperity of local communities.<br />
QMM’s pledge to sustainable development has evolved from<br />
two frameworks, The way we work and the PDR. The way we<br />
work contains <strong>Rio</strong> <strong>Tinto</strong>’s global statement of business practices<br />
and outlines the principles and standards of behaviour, which<br />
guide QMM in its commitment to social responsibility. The<br />
PDR serves as a reference in the development of external<br />
intervention strategies specific to the Anosy region.<br />
In 2009, QMM created a Directorate comprised of the<br />
departments of Biodiversity, Community Relations and<br />
Sustainable <strong>Development</strong>. A team of 97 employees work<br />
collaboratively everyday towards sustainable development in<br />
the Anosy region.<br />
A Socioeconomic Baseline Study<br />
Towards the end of construction, with data gathered<br />
in 2008 and a final report submitted in 2009, a<br />
socioeconomic baseline study was conducted in the<br />
communities surrounding Mandena. With the purpose<br />
of gathering baseline data before the start of any<br />
programmes, the study evaluated living conditions<br />
in Ampasy Nahampoana and Mandromondromotra<br />
communes. Basic indicators were defined. Access to<br />
basic infrastructure (water points, health centres and<br />
schools), the current state of such infrastructure, the<br />
income level of the population, sources of income,<br />
means for household production, as well as the general<br />
situation in terms of health, education, employment,<br />
public safety, food security and recreation and sports,<br />
were detailed. The study was carried out in the<br />
framework of the Programme de Développement<br />
Intégré (PDI, or Integrated <strong>Development</strong> Programme).<br />
46
The Production Phase<br />
To Improve local living standards and<br />
enhance household livelihoods of<br />
communities bordering mandena and<br />
living in fort dauphin, two flagship<br />
programmes were launched.<br />
executing agencies<br />
Operating in a consortium of five Agents d’Exécution<br />
(AGEX, or executing agencies), these QMM partners<br />
bring their individual skills and expertise to the PDI<br />
by implementing the projects with the communities.<br />
• Agrivet: A national veterinary company implementing<br />
beekeeping and poultry production activities.<br />
• ASOS (Action Socio-Sanitaire et Organisation<br />
Secours): A Malagasy NGO specialised in health,<br />
sanitation and rural development and implementing<br />
vegetable cultivation activities.<br />
• Manoa Company: A local company implementing<br />
sustainable fisheries and eel production activities.<br />
• FAFAFI (Fanentanana Fambolena sy Fiompiana):<br />
A faith-based Malagasy NGO specialised in agricultural<br />
development, implementing pig farming and rice<br />
production activities.<br />
• Cielo Terra: A local NGO implementing handicraft<br />
production, sea fishing, lake tourism, literacy<br />
programmes and community health activities.<br />
The Programme de Développement Intégré (PDI, or<br />
Integrated <strong>Development</strong> Programme), initiated in 2009<br />
with a projected time frame of three years and an annual<br />
budget of US$ one million, targets rural communities<br />
bordering Mandena, primarily residing in the communes of<br />
Ampasy Nahampoana and Mandromondromotra, as well as<br />
communities in the Fort Dauphin area and surrounding the<br />
Port of Ehoala. Jointly managed by QMM and government<br />
representatives, the programme is intended to be a timelimited<br />
contribution to the sustainable development of the<br />
region beyond specific contractual obligations. The PDI aims<br />
to improve living standards and conditions of the population<br />
directly affected by the project, with an overall objective of<br />
minimising any adverse impacts the mining operation might<br />
have on the community and environment while maximising<br />
the positive benefits.<br />
From the programme’s launch, a participatory approach<br />
was adopted to determine the needs and problems of the<br />
target population, which the PDI has worked to address and<br />
improve. Priorities originated from the communities, with<br />
three key areas of intervention determined; the construction<br />
of infrastructure, training and education and incomegenerating<br />
activities (IGA).<br />
Currently, 33 villages and 2,000 people are directly benefiting<br />
from the PDI. A major strategy adopted by QMM is the<br />
promotion of IGA to alleviate pressure on natural resources<br />
and to improve income levels of the local population. To<br />
date, 17 IGA projects working towards building sustainable<br />
livelihoods have been identified and are in operation. As<br />
grassroots undertakings, these projects have the ability<br />
to produce tangible results in the short-term but are<br />
envisioned to operate for the long-term. Projects include<br />
animal husbandry, agriculture, sustainable fishing and honey<br />
production (for a complete list see page 48).<br />
47
The Production Phase<br />
Income generating activities<br />
--<br />
Bee keeping and honey production<br />
--<br />
Sustainable Fisheries and sea and lake<br />
fishing techniques<br />
--<br />
Animal Husbandry, including poultry<br />
and pig farming<br />
--<br />
Eel breeding<br />
--<br />
Agriculture, including vegetable and<br />
Rice cultivation and cash crop<br />
production<br />
--<br />
Small-Scale food processing, including<br />
the Transformation of fruits and<br />
vegetables<br />
--<br />
Handicraft manufacturing, including<br />
embroidery, sewing, Sisal and Rafia<br />
weaving and mahampy braiding<br />
--<br />
Composting and earthworm culturing<br />
--<br />
barge and Fiberglass boat<br />
manufacturing<br />
--<br />
Brick making<br />
--<br />
Small tool manufacturing and wood<br />
workshops<br />
Other initiatives<br />
--<br />
Literacy Programs<br />
--<br />
Ecotourism<br />
--<br />
community Health and Sanitation<br />
48
The Production Phase<br />
A Vegetable Garden<br />
In 2010, the NGO ASOS began implementing a vegetable<br />
cultivation project in the communities of Ampasy<br />
Nahampoana, Mandromodromotra and Andrakaraka.<br />
Almost 200 participants were involved in the first year’s<br />
harvest. Today, the project has expanded across six sites.<br />
Vegetables, including carrots, cabbage, radishes and eggplant,<br />
are currently being grown on 4ha by 250 participants. Each<br />
participant generates a yearly revenue of approximately<br />
300,000 Ariary (US$150) from the sale of these products in<br />
the communities where they are grown and in Fort Dauphin.<br />
ASOS provides technical training in planting and cultivating<br />
techniques and the proper establishment and maintenance of<br />
a garden, while distributing supplies, including seeds, watering<br />
cans, wheelbarrows and shovels. Participants are currently<br />
undergoing training in insecticide spraying and treatment,<br />
as well as acquiring skills in composting. The continual<br />
reinforcement of participants capacities is key to the success<br />
of the programme and refresher courses are frequent.<br />
Seeds were not previously produced in the Anosy region.<br />
Instead, those originating from Antananarivo and Fianarantsoa<br />
are supplied by local vendors. Acknowledging the demand, the<br />
project has begun to supply locally furnished seeds. Recently<br />
established gardens have been planted with seeds produced<br />
during last year’s harvest. Seed production is envisioned<br />
to continue, with the project supplying and selling seeds in<br />
surrounding communities and Fort Dauphin. Kiosks, in which<br />
participants can sell their products in Fort Dauphin and in<br />
QMM’s housing complexes, are also planned for the future.<br />
Public radio advertisements<br />
publicise this initiative every<br />
Thursday evening.<br />
A fair to showcase products<br />
was held in Ampasy<br />
Nahampoana in 2010. In 2011,<br />
this event expanded to Fort<br />
Dauphin.<br />
Each participant uses their<br />
individual plot of land for the<br />
production of vegetables.<br />
Participants engage in<br />
insecticide treatment training<br />
courses.<br />
49
The Production Phase<br />
A Piggery<br />
Eighteen piggeries have been established in the communities<br />
bordering Mandena, with over 550 pigs inhabiting the new<br />
infrastructures. A new pig breed originating from Antsirabe<br />
has been introduced to the region. Outweighing the local<br />
variety by 50 to 100 kilos, the combined piggeries house 162<br />
breeding pigs and have produced 395 piglets thus far.<br />
The NGO FAFAFI has been implementing the animal<br />
husbandry project since March 2010. With 141 participants,<br />
the project’s first production took place in August 2010.<br />
During the initial phase of the project, pigs less than four<br />
months old were sold to supply other piggeries with their<br />
first stock. Each piglet fetched a price between 80,000 to<br />
100,000 Ariary (US$ 40 to 50). From every sale, 30 to 40<br />
per cent of the total revenue is placed in a revolving fund;<br />
participants keep the rest. The piggeries and fund are<br />
managed by an association of participants. Each participant<br />
takes responsibility for his or her pigs, caring for them, cleaning<br />
and providing food. Theoretical and practical trainings, as well<br />
as vaccinations, have been conducted by FAFAFI technicians.<br />
As the project is entering its second phase, technicians are<br />
supporting participants identify future sows. Pig waste is<br />
currently being used in a new composting project and a<br />
biogas project is envisaged for the future. Technicians are<br />
also assisting in crossbreeding the two pig races. The new<br />
variety, once fully grown, will sell for a much higher price and<br />
produce more meat, which is sold in local markets and across<br />
Fort Dauphin.<br />
Community members interested in raising and breeding pigs are<br />
encouraged to join the project.<br />
The newly constructed piggery in Analambendrana houses nine<br />
sows and benefits eight community members.<br />
50
The Production Phase<br />
A confectionary<br />
Thirty men and women from Ampasy Nahampoana<br />
and Mandromondromotra have undergone training<br />
and are currently earning an income through small scale<br />
food processing. Bananas, raspberries, guavas, litchis and<br />
other produce are being transformed into jams, jellies<br />
and marmalades. Since January 2011, over 700 jars have<br />
been produced. The locally made products are sold to<br />
restaurants and individuals across Fort Dauphin. Sodexo,<br />
the catering company supplying much of QMM’s food,<br />
purchases 60kg per month alone.<br />
The confectionary houses new and contemporary<br />
appliances and utensils and is up to the highest sanitary<br />
standards. The NGO Cielo Terra implements the project,<br />
provides training and supplies many of the materials.<br />
The project has begun to market trial a “petite boulangerie”<br />
or small bakery, in which local commodities are being<br />
experimented with to prepare cakes and snacks. Manioc, an<br />
abundant food source in the region, is being used outside of its<br />
traditional form to make donuts, sambos and fish cakes. These<br />
goods are sold in the communes in which they are produced.<br />
As participants continue to develop their skills, future initiatives<br />
include producing fresh juices, candies from natural fruit base,<br />
fruit snacks, and canning vegetables. This undertaking, new to<br />
the region and population, not only generates an income for<br />
participants, but also has introduced high quality and unique<br />
products for local markets.<br />
Participants from Ampasy Nahampoana are learning new<br />
techniques they can introduce to their communities.<br />
Cielo Terra covers the cost of labelling and product marketing.<br />
51
The Production Phase<br />
“You give us your hand for the good of Anosy”<br />
is the slogan of the Fagneva Programme, literally meaning<br />
“flagship.” A five-year community programme initiated by<br />
QMM in July 2010, the Fagneva programme is a collaborative<br />
effort with government representatives, community<br />
representatives, the private sector, NGOs and other<br />
development actors in the region. The programme has been<br />
developed as part of QMM’s voluntary contribution to the<br />
sustainable development of Fort Dauphin and is based on<br />
regional objectives defined in the PDR. It is aligned with other<br />
planning documents, such as the Plan d’Urbanism Directeur<br />
de Fort Dauphin (PUDi, or Urban Plan of Fort Dauphin) and<br />
the Plan Communal de Développement (PCD, or Communal<br />
<strong>Development</strong> Plan). The programme’s conception is based<br />
on three elements; clear sharing of responsibilities, effective<br />
partnerships and sustainable actions.<br />
The Fagneva programme includes six projects targeting<br />
governance, sports and culture, education, public security and<br />
road safety, economic development and sanitation (See page<br />
53 for details). Projects are updated and renewed yearly,<br />
with interventions taking place in the eleven districts of Fort<br />
Dauphin and its immediate surroundings.<br />
Although QMM currently finances the projects, to secure<br />
their sustainability, partners, authorities, the community and<br />
QMM are working together to allow part of the royalties and<br />
taxes generated from the mining operations to be allocated<br />
to projects implemented under the Fagneva programme.<br />
Current partners are undertaking lobbying activities to<br />
rebuild the alliance for the development of Fort Dauphin and<br />
the region, through the CRD and the PDR. The credibility of<br />
such an alliance will depend to a large extent on the success<br />
of the Fagneva programme.<br />
52
The Production Phase<br />
Fagnina (governance)<br />
Vasia (education)<br />
Tolagnaro Milamy (public security<br />
and road safety)<br />
Residents of Mandromondromotra<br />
commune take part in a participatory<br />
budget training session. Other activities<br />
include strengthening the PDR.<br />
Students from 2010’s apprenticeship<br />
programme. Other activities include<br />
awarding scholarships, improving school<br />
infrastructure and upgrading teacher’s<br />
skills.<br />
A ceremony in which nine motorcycles<br />
and one 4x4 were donated to the<br />
national police/gendarmes. Other<br />
activities include reinforcing security in<br />
Fort Dauphin, road safety and a fire<br />
brigade project.<br />
Fagnoitsy (economy)<br />
Fihamy (sports and culture)<br />
Tolagnaro Marevaky (sanitation and<br />
enhancement of Fort Dauphin)<br />
A community member showcases locally<br />
produced vegetable products routinely<br />
sold in fair’s across Fort Dauphin.<br />
Other activities include the provision of<br />
water and electricity and support of the<br />
tourist industry.<br />
Fort Dauphin’s first half-marathon was<br />
organised in 2010. Other activities include<br />
initiating a school soccer programme,<br />
training referees for club sport teams<br />
and planting new grass at Fort<br />
Dauphin’s Ampasimasay stadium.<br />
An HIMO group improves the main road<br />
in Fort Dauphin. Other activities include<br />
building 11 wells and storage units for<br />
clean water, as well as the construction<br />
of a slaughterhouse and showroom.<br />
53
The Production Phase<br />
managing natural resources<br />
The littoral forests in which the three deposits are located<br />
are a particularly threatened forest type, containing highly<br />
localised plant and animal species. QMM’s goal since the<br />
beginning of the project has been to protect the unique<br />
biodiversity of the area and to achieve a net positive<br />
impact (NPI) on biodiversity. To ensure this biodiversity is<br />
preserved, for nearly 20 years QMM has worked on different<br />
programmes including conservation, rehabilitation of land after<br />
mining, restoration of natural ecosystems and the sustainable<br />
utilisation and management of local natural resources.<br />
Flora and fauna species have also been exceptionally well<br />
identified though QMM sponsored research. Recognition of<br />
these efforts was demonstrated in 2009 when QMM was<br />
awarded the esteemed Nedbank Green Mining Award in<br />
the environmental category. The award honours a company<br />
that has made a significant effort in terms of protecting or<br />
improving the biophysical environment in which it operates.<br />
Seventy permanent and more than 100 non-permanent<br />
employees, 80 per cent of whom are from the communities<br />
bordering Mandena, work for the biodiversity programme.<br />
Established in 2002, the Community Reforestation<br />
Programme’s objective is to plant 100ha of fast growing trees<br />
per year to supply local communities with wood for fuel and<br />
charcoal around the mining sites. In addition, a regional tree<br />
nursery was established in 2005, in partnership with USAID,<br />
to provide a sustainable source of fuel for the population<br />
and to reduce pressure on natural forest remnants. To date,<br />
more than 1000ha have been reforested with approximately<br />
1.5 million trees.<br />
QMM has been using “green engineering” to stabilise<br />
infrastructure around the project and haul roads. The<br />
production of 2.5 million Vetiver (Vetivera zizanioides), a<br />
non-invasive species known for its high capacity to combat<br />
erosion, created hundreds of jobs and generated hundreds<br />
of dollars of net income for local populations during the<br />
construction phase. This activity continues to sustain local<br />
agricultural associations today.<br />
Mahampy (Lepironia mucronata) is a reed species growing<br />
in the wetlands of Mandena and across the region. The<br />
reed, known as mahampy in the local Malagasy dialect, is an<br />
indispensable resource for the local population. Harvested<br />
and used to make various types of basketry through braiding<br />
and weaving, mahampy represents a substantial economic<br />
and cultural component within the Anosy region.<br />
The first trials to restore the mahampy reed were<br />
conducted in 1999 with the help of women’s associations.<br />
Fifty women from villages surrounding Mandena were<br />
actively involved and integrated in the experiment. Despite<br />
initial scepticism expressed by participants with respect to<br />
the viability of rehabilitating the mahampy reed beds, after the<br />
first harvest of exceptional quality mahampy, the association<br />
thrived and presently includes 186 women.<br />
54
The Production Phase<br />
Mahampy<br />
Marie Agnes is one of seven women serving on the Comité de<br />
Gestion de Mandena (COGEMA, or Mandena Management<br />
Committee). She has been a member of the Mandena<br />
COGEMA since 2004, when the committee entered its<br />
second phase of operation. From Mandromondromotra, she<br />
is a link between QMM and the commune. Regularly found<br />
in QMM’s Biodiversity, Community Relations and Sustainable<br />
<strong>Development</strong> department, Marie Agnes collaborates with<br />
team members and provides information to and from the<br />
department to the communities bordering Mandena. She<br />
explains, “The communities living near Mandena believed it was<br />
because of the mine there was no more mahampy growing.<br />
However, we are explaining it is because of the Niaouli, an<br />
invasive species, (Melaleuca quinquinera or Kinina Bonaky in<br />
Malagasy) that the nutrients are being taken from the soil, so the<br />
mahampy can’t grow.”<br />
“There IS lots of mahampy and with<br />
restoration projects there will be even<br />
more. We know income from mahampy<br />
will always be here.”<br />
For Marie Angnes, and many others from the Anosy region,<br />
mahampy, a fast-growing reed found abundantly in swamps<br />
and low-water lakes, has played an important role in her life<br />
since she was a small child. “Even after a cyclone, mahampy<br />
is still here. It is always here as a source of income.” The mahampy<br />
reeds are dried, dyed and woven into baskets, hats<br />
and mats and sold acaross local markets and in Fort Dauphin.<br />
Mother’s teach their daughters this artistry and these skills<br />
are passed from one generation to the next.<br />
Through current mahampy restoration efforts, QMM is<br />
ensuring the reed species, exceptionally valuable to the local<br />
population, will continue to thrive in the region.<br />
Marie Agnes and Vola Silina during the mahampy restoration<br />
efforts in April, 2011.<br />
55
The Production Phase<br />
government under certain well-defined conditions. In 2002,<br />
QMM established a dina agreement to co-manage natural<br />
resources and conservation zones at the Mandena mining<br />
site, which presently covers 2,300ha. The Sainte Luce dina<br />
was signed in January 2006 and covers 19,000ha of land, 11<br />
fokontany and three municipalities.<br />
In Mandena, Sainte Luce and Petriky, the dina is applied and<br />
enforced by their respective Management Committees; the<br />
Comité de Gestion de Mandena (COGEMA, or Mandena<br />
Management Committee), the Association of Managers of<br />
Forests of Ambatoatsinana (FIMPIA) and the Association of<br />
Managers of Forests of Petriky (FIMPIAP). Each committee<br />
is composed of the Water and Forest District office of Fort<br />
Dauphin, the rural municipalities involved and QMM.<br />
Reciprocity and shared responsibility<br />
are hallmarks of the dina and of QMM’s<br />
approach to land use agreements.<br />
Twelve years later and building off of previous experience,<br />
the latest restoration project is currently taking place near<br />
the Mandena mining infrastructure. The goal is to restore<br />
4ha at this site. Forty people per day, comprised of three<br />
groups from the villages of Enandrano, Enato and Mangaiky,<br />
which border Mandena, are working to meet this goal.<br />
The Dina is a traditional and uniquely Malagasy social<br />
contract, designed to manage potential sources of social<br />
conflict and known to local populations for generations.<br />
Initially structured as unwritten law, based on the<br />
observance of traditional customs and taking the form of<br />
mutual understanding, today, the dina is recognised by the<br />
The PAGS are communicated by the Management Committees<br />
to the community through theater preformances.<br />
56
The Production Phase<br />
In addition to managing and implementing the dina,<br />
the Management Committees are responsible for the<br />
development and communication of the PAGS to the<br />
communities. The Plan d’Aménagement et de Gestion<br />
Simplifié de Mandena (PAGS, or Simplified Mandena<br />
Management and <strong>Development</strong> Plan) make the dina a<br />
physical reality. These “plans” or maps explain the terrain and<br />
detail its important features; the conservation zones, areas in<br />
which natural resources can be gathered, sacred sites (such<br />
as tombs and burial grounds) and areas where mining activity<br />
is restricted. As the mine moves, the PAGS are updated<br />
with the Management Committees and presented to the<br />
community for validation.<br />
“Children need to know the importance<br />
of endemic species, that they are unique<br />
to this area and are not found in other<br />
places.”<br />
(QMM Biodiversity department employee)<br />
International and their local NGO affiliate, Asity. Over the<br />
past ten years, the annual event has engaged thousands of<br />
participants from 120 schools and ten communes in the<br />
region. The Akolahinala Association, an environmental club,<br />
was created by students from Mahatalaky’s primary and<br />
secondary schools after the first Bird Watching Day event<br />
in 2001.<br />
QMM has encouraged students from national and<br />
international universities to partner with the company for<br />
their research studies. In the biodiversity department, over<br />
200 students (Bachelor, Masters and PhD) have collaborated<br />
with QMM specialists since the beginning of the project, with<br />
more than 100 internationally published scientific publications<br />
produced through this partnership.<br />
Recognising the importance of environmental education,<br />
especially for <strong>Madagascar</strong>’s future generations, QMM is active<br />
in establishing environmental initiatives across its partner<br />
primary and secondary schools. Green spaces have been<br />
constructed around the schools, with trees planted and<br />
gardens and flowerbeds created, all of which are managed by<br />
the students. In the village bordering the forests of Petriky,<br />
QMM organised a tree planting day and explained the<br />
importance of the forest’s endemic species and the need for<br />
conservation. Over 450 children’s books including messages<br />
about the importance of protecting the environment have<br />
been distributed.<br />
Since 2001, QMM has organised the largest bird celebration in<br />
<strong>Madagascar</strong>, Bird Watching Day, in collaboration with BirdLife<br />
A student participates in 2011’s Bird Wachting Day, the largest<br />
bird celebration in <strong>Madagascar</strong>.<br />
57
The Production Phase<br />
fostering good governance<br />
Since March 2009, <strong>Madagascar</strong> has faced political instability,<br />
generating drastic socioeconomic implications. The reduction<br />
of official development assistance (ODA) to the country<br />
and an embargo on contracts between the government<br />
and international development agencies has had severe<br />
consequences. <strong>Madagascar</strong>’s development was heavily<br />
dependent on ODA, which accounted in 2008 for fully 50<br />
per cent of all public expenditures and 75 per cent of all<br />
public capital investment 10 . These events, in turn, have had<br />
far-reaching impacts on the project, which was structured to<br />
be part of a much larger regional development effort and<br />
to build on the assets of a comprehensively designed publicprivate<br />
partnership.<br />
Managing growth through transparency<br />
When governance is strong, extractive industries can<br />
generate large revenues, fostering economic growth and<br />
reducing poverty. However, when governance is weak and/<br />
or corruption and rent-seeking are rampant, they may<br />
cause poverty, conflict and further corruption, generating<br />
the so called “resource curse.” The Extractive Industry’s<br />
Transparency Initiative (EITI) seeks to overcome this<br />
drawback by improving transparency and accountability<br />
through supporting improved governance in resourcerich<br />
countries 10 . Due to <strong>Madagascar</strong>’s political instability,<br />
progress in the EITI has been slow. However, an EITI pilot<br />
report published in February 2010 shows for the first time in<br />
<strong>Madagascar</strong> significant revenue flows being recorded.<br />
By law in <strong>Madagascar</strong>, as stipulated in the Mining Code,<br />
royalties, taxes and dividends are to be paid at the<br />
national, regional and local level. In 2011, QMM paid<br />
US$5,400,000 in taxes, royalties and dividends. Thirty per<br />
cent of royalties are allocated to the Anosy region, 60 per<br />
cent to communes directly impacted (Ampasy Nahampoana,<br />
Mandromondromotra and Fort Dauphin) and 10 per cent<br />
to the former province of Toliara 17 .<br />
How are the royalties being spent?<br />
the Commune of Ampasy Nahampoana has<br />
invested in:<br />
- A new Market Place<br />
- A bus travelling between Ampasy<br />
Nahampoana and fort dauphin<br />
- A child day care centre<br />
- Ten new rooms at the CSB<br />
- Renovation of the public secondary school<br />
58
The Production Phase<br />
QMM and GIZ are working to facilitate local good<br />
governance and economic diversification in the<br />
communities living around QMM mining activities. Recognising<br />
the importance of communicating the EITI and enhancing public<br />
understanding, grassroots structures have been identified as<br />
the most effective vehicle to deliver the EITI communication<br />
strategy to local communities. Training and seminars have<br />
been organised for civil society members, who then generate<br />
public awareness about the importance of EITI. Capacities<br />
in participatory planning and budgeting of the communities<br />
receiving mining royalties have been strengthened. Activities<br />
have been carried out to include residents and community<br />
representatives in discussing and voting on spending priorities<br />
and making and voting on spending proposals. Additionally,<br />
economic development and trade of local enterprises and<br />
associations/cooperatives have been promoted by reinforcing<br />
capacities regarding product and market development. As the<br />
communities bordering Mandena are implementing several<br />
income-generating activities, market and trade opportunities<br />
related to these income-generating activities have been<br />
analysed and entrepreneurship and innovation promoted<br />
through seminars and trainings.<br />
The Fasimainty centre<br />
The Fasimainty Centre came into existence with the<br />
objective of creating a transparent and smooth flow of<br />
information, not only for the extended community, but<br />
also for employees. The Centre, strategically located in<br />
the heart of Fort Dauphin, ensures QMM’s continual<br />
contact with all stakeholders. In addition to its classic<br />
information and communication function, the Centre is<br />
an instrument for monitoring public opinion. Information<br />
collected from interactions with visitors is sent to relevant<br />
departments, who then take the appropriate followup<br />
action on any issues. The Fasimainty Centre, a new<br />
concept in the Anosy region, is one of the tools devised<br />
by management to achieve an important goal of QMM;<br />
harmonious integration of the company with its host country,<br />
as well as harmonious integration of new recruits into the<br />
company, in order to achieve optimal results.<br />
59
The Production Phase<br />
Groundtruthing with a local citisen near Sainte<br />
Luce. Sites and areas of interest, including sacred<br />
sites, forests and villages are visited, described<br />
and their coordinates taken. Primary classification<br />
(land use) is also verified through satellite imaging.<br />
60
The future<br />
Long-Term SUSTAINABILITY<br />
The flagship programmes: FAGNEVA and PDI<br />
A Regional MINING FOUNDATION<br />
The Importance of Stakeholder Engagement<br />
THE NEXT MINing ZONES<br />
Sainte LUCE and Petriky<br />
61
The future<br />
Long-term sustainability<br />
“QMM is an important motor of<br />
development for the region, through<br />
the direct economic activity of the mine<br />
and port and through its actions as a<br />
Responsible corporate entity 10 .”<br />
While QMM is an important factor to regional development,<br />
it is only one factor. The benefits derived from the project<br />
can only be sustainable if QMM is one element of a<br />
much broader and more ambitious regional development<br />
strategy. The building of the vehicle for development<br />
started very well with the establishment of the CRD and<br />
the PDR. Unfortunately, the protracted political crisis and<br />
the repercussions which have followed, particularly the<br />
suspension of development financing, have impacted the<br />
project and complicated QMM’s relations with a multitude<br />
of stakeholders. This has placed QMM in a situation where it<br />
risks becoming less of a development partner and more one<br />
of the only development actors in the region.<br />
Given this context, QMM has placed high priority on<br />
rebuilding and strengthening key development partnerships.<br />
Significant collaborative efforts are being made by the<br />
private sector, local communities, government authorities<br />
and civil society to revitalise a regional development platform<br />
for Anosy. There remains a shared commitment to work<br />
together to achieve goals once established in the PRD. There<br />
is the hope that a relaunch of the CRD will take place, filled<br />
with a new roundtable of partners working together to<br />
update the PDR.<br />
QMM’s conduct can set standards of responsibility and<br />
excellence for subsequent mineral extraction projects in the<br />
<strong>Madagascar</strong>, which is especially important given the rapid<br />
increase in national mineral production. QMM must succeed<br />
in commercial, environmental and social terms. Encouraging<br />
progress is being made across many fronts and QMM is<br />
working to not only improve relations with the community<br />
but also reinvigorate many key regional institutions which have<br />
the ability to lead the region into a better, more sustainable<br />
future.<br />
The Flagship Programmes: Fagneva and PDI<br />
QMM has made a time-limited contribution to the sustainable<br />
development of the region through the Fagneva programme<br />
and the PDI. As the programmes are expected to continue<br />
for another two and four years, activities are continually being<br />
developed and implemented.<br />
62
The future<br />
Future activities under the Fagneva programme include:<br />
--<br />
The operation of a new waste management site in Fort<br />
Dauphin.<br />
--<br />
The construction of an office and housing complex for<br />
the Gendarmes working in Mahatalaky (near Sainte Luce).<br />
--<br />
The promotion of tourism and entrepreneurship.<br />
--<br />
The continual promotion and support of the CRD and<br />
PDR.<br />
Future activities under the PDI include:<br />
--<br />
A dairy project, introducing milk-producing cows to the<br />
region.<br />
--<br />
The operation of a commuter barge servicing the<br />
Ambavarano lake, between the villages of Lanirano and<br />
Evatraha, which will open up trade and transport for the<br />
agricultural and fishing-based population.<br />
--<br />
The reuse and recycling of waste material found across<br />
QMM sites, utilising scrap metal, tires and, for the<br />
manufacturing of tiles, plastic bottles.<br />
The PDI projects are currently funded and managed by QMM,<br />
in addition to the taxes and royalties that go directly to the<br />
impacted communities. These initiatives have the ability to<br />
significantly contribute to poverty reduction in the region.<br />
However, two primary challenges face the PDI. The first is<br />
to expand beyond the pilot phase to become ingrained,<br />
widespread practice. The second is to ensure sustainability<br />
once the allocated time commitment of QMM expires.<br />
Time, effective training and capacity building will allow the<br />
communities to develop skills to continue independent of<br />
QMM, ensuring their empowerment and full ownership of the<br />
projects. To reduce dependency on QMM as the sole source<br />
of funding, a constructive exit strategy must be put in place.<br />
The vehicle with the most potential for such a role is the<br />
regional mining foundation.<br />
A regional Mining Foundation<br />
QMM is operating in a remote, very poor and underdeveloped<br />
location. The company has found itself in a situation of<br />
catalysing development at the local, regional and national<br />
level. Responding to this multifaceted context, globally, the<br />
mining sector is increasingly turning to foundations, trusts and<br />
funds (FTFs) as vehicles to share the benefits derived from<br />
mineral production with communities. FTFs can be used<br />
as mechanisms for the distribution of social and economic<br />
contributions and payments from companies to communities.<br />
They provide opportunities to develop sustainable community<br />
development programmes from the mining sector. If applied<br />
with a clear vision and clarity of purpose, transparency and<br />
accountability and managed accordingly, they can become the<br />
success story of a mining operation 19 .<br />
According to the Mining Code, the region and three<br />
communes bordering QMM are direct recipients of the<br />
mining royalties. In the interest of effective, balanced and fair<br />
development for all the people of Anosy, QMM recommends<br />
the establishment of a regional mining foundation to manage<br />
a portion of the funds arising from mining revenues. This will<br />
allow greater regional equity to be achieved. The foundation<br />
should be structured and applied as an instrument for longterm<br />
regional development, to ensure sustainability of funding<br />
beyond the life of the mine.<br />
Although progress towards establishing such a foundation<br />
remains slow and uncertain, QMM will continue to enlist the<br />
support of interested parties for its establishment and help<br />
ensure the foundation’s focus is squarely on high impact, longterm<br />
development projects such as what the PDI promotes.<br />
QMM will also work to establish future partnerships for these<br />
projects and attract additional financing from other sources.<br />
63
The Future<br />
“For sustainable development in the<br />
Anosy region to be achieved, it will<br />
be the result of collective, multistakeholder<br />
efforts 20 .”<br />
The international advisory panel to qmm<br />
The importance of stakeholder engagement<br />
One of QMM’s main challenges is to effectively communicate<br />
with its many stakeholders. QMM must continuously respond<br />
to the development of its relationships with the community.<br />
The company must manage expectations with regards to<br />
what the project can and cannot provide, as well as set clear<br />
boundaries to its commitments. To prevent future conflict,<br />
there is a large need to develop stronger stakeholder<br />
engagement and to bring together all actors in the region to<br />
work collectively toward common development goals.<br />
Given the context in which QMM is operating, complaints,<br />
feelings of injustice and resentment will exist. The region’s level<br />
of poverty and decades of neglect fosters these sentiments.<br />
Recognising this, QMM, by recommendation of the Office of<br />
the National Mediator, is establishing a new, integrated and<br />
strategic mediation process. This approach is being developed<br />
to ensure effective mechanisms are in place to address formal<br />
complaints and to allow for open dialogue, where differences<br />
can be expressed, explained and communicated, tensions<br />
reduced and mutual understanding built.<br />
The recently developed Conflict Prevention Strategy<br />
will bring together all stakeholders, including those critical or<br />
opposed to the project, in a three-tier mechanism supported<br />
by an independent and neutral pool of mediators. One<br />
national mediator and three local mediators will support<br />
and facilitate the process, working with each of the three<br />
structural levels.<br />
1) A triptych committee composed of the Chef de Région,<br />
the President of the Organisation of Civil Society and the<br />
President of QMM, as the ultimate decision authority.<br />
2) A Conseil des Parties Prenantes (CPP, or Stakeholders<br />
Council) with 24 members equally representing branches of<br />
government, civil society and QMM. Participating members<br />
are both a source of and possible solution to conflicts, thus<br />
the crucible for discussion.<br />
3) The implementation level through existing structures,<br />
most specifically the 15 steering committees and the<br />
Structures de Dialogue (SDD, or Dialogue Structures) 20 .<br />
This system does not replace the official institutions of the<br />
region, but has been created to respond to the need for<br />
maintained trust and communication between QMM and the<br />
community and to avoid future social conflict.<br />
In addition to mechanisms such as the Conflict Prevention<br />
Strategy, QMM has strived to professionalise its more<br />
conventional approaches to communication. “Remembering<br />
communication is a two-way street where listening is as essential<br />
as explaining.” It is about developing relationships based on<br />
mutual understanding and reciprocal respect 20 . The strategies<br />
employeed should not pre-empt or interfere with the Conflict<br />
Prevention Strategy, nor should they only recognise the<br />
successes of the project. The challenges and constraints must<br />
also be transparently communicated to minimise any future<br />
misunderstandings and address problems which may arise.<br />
64
The Future future<br />
Communication Channels<br />
QMM is engaged in several different channels of dialogue.<br />
Communication platforms have been established to<br />
facilitate interactions with various stakeholders. To engage<br />
with communities, structures de dialogue (SDD, or<br />
Dialogue Structures) have been formed. Five community<br />
members per fokontany form a committee. Elected by a<br />
general assembly, “these members are the bridge between the<br />
population and the company.” Once per month members of<br />
the Community Relations team hold informational meetings<br />
at the commune level with the SDDs. Working with 40<br />
fokontany, across eight communes, the SDDs enable QMM’s<br />
continuous engagement with its neighbours.<br />
The Port of Ehoala<br />
The Port of Ehoala will continue to generate<br />
increased economic activity and contribute to the<br />
long-term sustainable development of the Anosy<br />
region.<br />
QMM and the Government of <strong>Madagascar</strong> envision<br />
the 400ha plot of land adjacent to the existing<br />
infrastructure will be designated for commercial use.<br />
To encourage new business and development, the<br />
Port Authority is seeking Free Port status. Investment<br />
in light industry, the processing of foodstuff and<br />
transhipment facilities are planned in the free port<br />
zone.<br />
Comites de pilotage (or Steering Committees) comprised of<br />
QMM staff and representatives of the concerned community<br />
have been created to address 15 specific priority areas<br />
related to QMM activities and to the development of the<br />
region. QMM practices such as employment, procurement<br />
or the communities concerns regarding electricity in Fort<br />
Dauphin are addressed. Once an issue is resolved or an<br />
overlap develops between priority areas involving the same<br />
committee members, the committees’ numbers are reduced.<br />
Although QMM makes continuous efforts to successfully<br />
interact and engage with its stakeholders, effective<br />
communication is one of the company’s main challenges.<br />
Several questions still exist, such as: Are the platforms truly<br />
representative, with women being adequately represented?<br />
Are all community members being reached? Are topics of<br />
discussion relevant and how can the sharing of information<br />
be improved? QMM is working to address these concerns<br />
and intensify dialogue through its many different channels.<br />
Members of five fokantany gather for an SDD meeting.<br />
65
the future<br />
the next mining zones<br />
Sainte LUCE AND PETRIKY<br />
Mandena is the first operational zone, where production<br />
has commenced and will continue until the deposit has<br />
been exhausted. The future mining zones of Sainte Luce<br />
and Petriky have been explored and the mineral deposits<br />
confirmed. Noting the projected global demand for ilmenite<br />
is anticipated to increase quickly and significantly in the<br />
coming years, the schedule originally envisaged for Sainte<br />
Luce and Petriky may be accelerated.<br />
point of reference to realistically comprehend changes the<br />
mining project will bring. Effective communication, through<br />
permanent dialogue, will be important when explaining the<br />
project and its expected impacts, both positive and negative.<br />
Past experience, and building on the successes and lessons<br />
learnt from Mandena, will help guide QMM’s approach<br />
and subsequent activities so it may continue to positively<br />
contribute to the region and its citisens.<br />
QMM has had an active presence in these zones for many<br />
years. Engaging in frequent and ongoing dialogue with the<br />
community and authorities, informal public consultations have<br />
taken place since the 1990’s. As the project moves forward<br />
in Sainte Luce, preliminary baseline studies are underway,<br />
including a land use study, which explores land tenure, culture,<br />
customs and sacred sites and involves participatory mapping<br />
and continuous, interactive relations with the population.<br />
These studies will lead to the Social and Environmental Impact<br />
Assessment (SEIA), a process that could take several years.<br />
Sainte Luce is a significantly larger site than Mandena. The<br />
same considerations, concerns and challenges will be raised,<br />
but on a much greater scale. Similar to the communities<br />
bordering Mandena, the Sainte Luce population will have no<br />
A participatory mapping session near Sainte Luce involves<br />
identifying all sites and areas of interest within the fokontany,<br />
such as villages, rice fields, agricultural land, forests, mahampy<br />
beds and sacred sites.<br />
66
The Future future<br />
Progress so far<br />
Sainte Luce<br />
--<br />
A conservation zone totalling approximately 1000ha has<br />
been established, as well as a research centre.<br />
--<br />
Thirteen women from the villages bordering the<br />
conservation zone are being employed to work in the<br />
camp canteen. The women prepare breakfast, lunch and<br />
dinner for those working at the research centre and in<br />
the conservation zone.<br />
--<br />
Guards have been trained and hired from surrounding<br />
villages to protect the conservation zone and maintain<br />
the grounds.<br />
--<br />
A CSB, the only health centre for the population of<br />
3,800 residing in the three villages of Sainte Luce, was<br />
constructed in 2004 through QMM funding. Before this<br />
health clinic was established, the population travelled ten<br />
kilometres to the nearest CSB in Mahatalaky.<br />
The canteen women at work in the Sainte Luce conservation<br />
zone.<br />
Petriky<br />
--<br />
A conservation zone totalling 120ha has been established,<br />
as well as a research centre.<br />
--<br />
QMM funded the construction of a secondary school in<br />
the village of Loharano, closest to the ilmenite deposit.<br />
In 1999 a semi-permanent structure made of wood was<br />
constructed and in 2005 the present concrete structure<br />
was built.<br />
--<br />
Public consultations have been carried out since 1998.<br />
Students from Loharano’s (Petriky) secondary school.<br />
67
The Production Phase<br />
conclusion<br />
It has been a long road from exploration to today. QMM’s<br />
foundations rest on work that has extended over the decades.<br />
These undertakings have led to exceptional knowledge and<br />
management of the region’s biodiversity, approaches and<br />
structures that aim to avoid the traps of enclave industries,<br />
most notably embedding the project within the larger regional<br />
framework of long-term social, economic and environmental<br />
development, and transparent, measurable commitments<br />
to a Net Positive Impact (NPI) over fifty years. QMM has<br />
made extensive investments in its employees, its partnerships<br />
and its involvement with local communities. Through<br />
ongoing engagement, a shared commitment to the region’s<br />
development has been fostered. Identifying communities<br />
surrounding its operations and those from which it draws<br />
its employees as key stakeholders, QMM is dedicated to<br />
68<br />
“QMm is a big player but not the main Actor<br />
in the anosy region. We need to continue<br />
engaging with different stakeholders,<br />
improve our regional collaboration and<br />
ensure sustainable developement is a shared<br />
endeavour. If we can do this, the region<br />
will become more wealthy and healthy.”<br />
Manon Vincelette, General manager Community relations,<br />
sustainable development and biodiversity<br />
continuous engagement with these groups to determine<br />
their development needs. QMM will ensure it continues to<br />
support relevant initiatives while maintaining the potential to<br />
foster meaningful development.<br />
As the project evolves, challenges will be ever persistent.<br />
Today, QMM must continue to devote attention to the<br />
management of expectations so they are realistic. This must<br />
be done more effectively than in the past and should be<br />
approached as much as possible through partnerships rather<br />
than QMM acting alone. QMM must improve in the delivery<br />
of its partnerships, work together more effectively with its<br />
many stakeholders and ensure regional development is a<br />
shared endeavour. This will require strong leadership, ongoing<br />
engagement and permanent dialogue. Institutions established<br />
for the development of the region through almost two<br />
decades of efforts need to be revitalised. QMM is working<br />
to see this is achieved. Lastly, QMM must ensure it follows<br />
though on its commitments and delivers its contributions so<br />
these outcomes generate positive impacts.<br />
Once placed in the larger picture, it is evident much has been<br />
achieved thus far and key foundations on which to continue<br />
building are well positioned. Recognising it takes a sustained<br />
and collaborative effort, as well as time to bring about<br />
meaningful change, QMM is committed to the long-term and<br />
will continue to ensure the project’s success for not only itself,<br />
but for the people and country of <strong>Madagascar</strong>.
Useful Abbreviations and Acronyms<br />
COGEma<br />
CPP<br />
CRD<br />
CRFPTA<br />
CSB<br />
DUP<br />
EITI<br />
FTFs<br />
GDA<br />
GIZ<br />
HIA<br />
HIMO<br />
ICaR<br />
IEC<br />
IGA<br />
INSTAT<br />
IFRA<br />
NGO<br />
NPI<br />
ODA<br />
PAGS<br />
PAPs<br />
PDI<br />
PDR<br />
PIC<br />
QMM<br />
RAP<br />
SDD<br />
SEIA<br />
STI<br />
UNDP<br />
UniCEF<br />
USAID<br />
Comité de Gestion de Mandena (mandena management committee)<br />
Conseil des parties prenantes (Stakeholders council)<br />
Comité Régional de Développement (Regional <strong>Development</strong> Committee)<br />
Centre Régional de Formation Professionnelle et de Technique d’Anosy (Anosy Vocational and Technical Training CentRe)<br />
Centre de santé de base (primary health care centre)<br />
déclaration d’utilité publique (Public Utility Declaration)<br />
Extractive Industry’s Transparency Initiative<br />
Foundations, Trusts and Funds<br />
Global <strong>Development</strong> Alliance<br />
Deutsche Gesellschaft für Internationale Zusammenarbeit<br />
Health Impact assessment<br />
Haute intensité de main d’oeuvre (High Intensity Labour Projects)<br />
Association Internationale de Crédit Agricole et Rural (International Association of Agricultural and Rural Credit)<br />
Information, education and communication<br />
Income generating activities<br />
Institut national de statistique de madagascar (National Institute of Statistics)<br />
Institution Financière Régionale d’Anosy (Regional Financial institution of Anosy)<br />
Nongovernmental Organization<br />
Net Positive Impact<br />
Official development assistance<br />
Plan d’aménagement et de gestion simplifé de Mandena (Simplified Mandena Management and <strong>Development</strong> Plan)<br />
Persons Affected by the Project<br />
Programme de développement intégré (Integrated <strong>Development</strong> Programme)<br />
Plan de Développement Régional (Regional <strong>Development</strong> Framework)<br />
Pôle Intégrés de Croissance (Integrated Growth poles)<br />
QIT <strong>Madagascar</strong> <strong>Minerals</strong><br />
Resettlement Action Plan<br />
Structures de dialogue (Dialogue Structures)<br />
Social and Environmental Impact Assessment<br />
Sexually transmitted infection<br />
UNITED nations development programme<br />
United Nations children’s Fund<br />
United States Agency for International <strong>Development</strong><br />
69
SOURCES<br />
1. CIA Factbook “madagascar” (July 2011 Estimate)<br />
2. UNDP HDI Index Report (2011)<br />
3. UNICEF STATistics “<strong>Madagascar</strong> at a glance” (2010)<br />
4. Kull, C.A. “Deforestation, Erosion and Fire: Degradation Myths in the Environmental History of<br />
<strong>Madagascar</strong>”, Environment and History, 423-450. (2000)<br />
5. “Anosy” Wikipedia online (July 2011)<br />
6. Puhlmann,T. “The Impact of QIT <strong>Madagascar</strong> <strong>Minerals</strong> (QMM) on Local Economic <strong>Development</strong> of<br />
Fort Dauphin” <strong>Madagascar</strong> (December 2008)<br />
7. www.riotintomadagascar.com<br />
8. QMM SA Ilmenite Project, Social and Environmental Impact Assessment Summary (May 2001)<br />
9. Memorandum of Understanding between the United States Agency for International <strong>Development</strong><br />
and QIT <strong>Madagascar</strong> <strong>Minerals</strong><br />
10. Report of the International Advisory Panel (June 28, 2010)<br />
11. QMM/<strong>Rio</strong> <strong>Tinto</strong> in madagascar “Case B: Engaging with local communities”<br />
12. Construction of the madagascar ilmenite project “QMM Memories” (December 2009)<br />
13. Results and Prespectives of the Ilmenite Project in Fort dauphin (2009)<br />
14. The impact of Qmm on local economic development of Fort dauphin<br />
15. Interview, Ceilo Terra Veronica Bevivino (May 2011)<br />
16. Schools for <strong>Madagascar</strong>: Close to Home. UNICEF <strong>Madagascar</strong> Country Office, Education Toolkit,<br />
<strong>Madagascar</strong><br />
17. QIT <strong>Madagascar</strong> <strong>Minerals</strong> (<strong>Rio</strong> <strong>Tinto</strong>) Sustainable <strong>Development</strong> report (2010)<br />
18. Anosy: Schéma de Développement Régional de l’Anosy (SDR) (July 31, 2001)<br />
19. Mining Foundations, Trusts and Funds: A Sourcebook, The World Bank (June 2010)<br />
20. Report of the International Advisory Panel (August 7, 2011)<br />
70
Words By rachel Long<br />
Design By cathy Haenlein and Rachel Long<br />
Images by Rachel Long and QMM<br />
Contributions by the community relations, sustainable<br />
development and biodiversity Teams, the president, the<br />
international advisory panel To QMM, QMM partners and<br />
local communities<br />
Printed By NIAG<br />
<strong>Rio</strong> <strong>Tinto</strong>/QMM, December 2011
QIT <strong>Madagascar</strong> <strong>Minerals</strong><br />
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101 <strong>Madagascar</strong><br />
T + 261 20 22 425 59<br />
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