RM Integris Renewal for Barnet Schools 2013 - RM plc
RM Integris Renewal for Barnet Schools 2013 - RM plc
RM Integris Renewal for Barnet Schools 2013 - RM plc
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<strong>RM</strong> <strong>Integris</strong> <strong>Renewal</strong> <strong>for</strong> <strong>Barnet</strong> <strong>Schools</strong><br />
<strong>2013</strong><br />
Dear Headteacher<br />
IMPORTANT CHANGES WITH INTEGRIS G2 and <strong>RM</strong> FINANCE SUPPORT<br />
We would like to outline the options that are available <strong>for</strong> your <strong>Integris</strong> G2 and <strong>RM</strong> Finance<br />
renewals from 1 st April <strong>2013</strong>.<br />
After much internal discussion we have decided that the best option <strong>for</strong> us and schools in<br />
<strong>Barnet</strong> who wish to continue using <strong>RM</strong> <strong>Integris</strong> and <strong>RM</strong> Finance is <strong>for</strong> <strong>RM</strong> to provide schools<br />
with direct support. This will enable schools to continue to take advantage of <strong>RM</strong> <strong>Integris</strong> and<br />
<strong>RM</strong> Finance backed by the high quality support skills of <strong>RM</strong> Education.<br />
This change will enable us to monitor and manage the level of service that is being provided to<br />
<strong>Barnet</strong> schools and ensure that you receive the high quality support you require <strong>for</strong> our<br />
products.<br />
This in<strong>for</strong>mation pack is to help you understand the options available to you.<br />
If you wish to discuss further please contact Brian Barrowman, bbarrowman@rm.com
CONTENTS<br />
Benefits of <strong>Integris</strong> G2 <strong>for</strong> your school Page 3<br />
Options Available Page 4<br />
FAQ <strong>Integris</strong> G2 Page 5<br />
FAQ <strong>RM</strong> Finance Page 7<br />
Order <strong>for</strong>m and Pricing-3 Year order <strong>Integris</strong> G2 Page 8<br />
Order <strong>for</strong>m and Pricing-1 Year order <strong>Integris</strong> G2 Page 9<br />
Order <strong>for</strong>m and Pricing-1 Year order <strong>RM</strong> Finance Page 10<br />
Service Level Agreement (SLA) Page 11<br />
Technical Support Contact Details Page 15<br />
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BENEFITS OF INTEGRIS G2 FOR YOUR SCHOOL<br />
- Users only require a web browser to access the system.<br />
- Increases access within the school to a much wider audience - instantaneously<br />
- Full system access from anywhere with internet access<br />
- Assessment recording, report writing, etc. are all tasks no longer restricted to school time<br />
or location.<br />
- Immediate software upgrades are applied on the school’s behalf<br />
- All school data is backed up securely every night.<br />
- Overheads associated with managing MIS are removed from the school<br />
- Minimises on-going hardware investment within the school<br />
- Low total cost of ownership<br />
- The highest security protocols (as used by Internet banks) ensure only users with the<br />
appropriate privileges can access data.<br />
- Unlimited User Licence so all your staff can access the system at no extra charges<br />
- No training , data migration or licencing charges associated with changing to a different<br />
system<br />
We have developed <strong>Integris</strong> G2 so that the following functionality is now included as standard.<br />
- Pupil Database<br />
- Assessment Records<br />
- Reporting to Parents<br />
- Staff Records<br />
- Pupil Behaviour Recording and Analysis<br />
- Pupil Attendance<br />
- School Census<br />
- School Work<strong>for</strong>ce Census<br />
- Pupil Tracking and Assessment Analysis<br />
- Early Years<br />
- SEN Register<br />
- Key Stage Reporting Analysis<br />
- Key Stage Reporting to Parents<br />
- Mobile Access via iPad and smartphones<br />
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OPTION 1- <strong>Integris</strong> G2 -Three Year Software, Maintenance, Upgrades and Hosting<br />
This option provides:<br />
- 3 year licence <strong>for</strong> <strong>Integris</strong> G2<br />
- 3 years maintenance & software upgrades<br />
- 3 years hosting<br />
- First line telephone support<br />
- Fixed Price 3 year commitment / payable annually<br />
- Covers the period 1 st April <strong>2013</strong>- 31 st March 2016 (all prices exclude VAT).<br />
OPTION 2-<strong>Integris</strong> G2 -One Year Software, Maintenance, Upgrades and Hosting<br />
This option provides:<br />
- 1 year licence <strong>for</strong> <strong>Integris</strong> G2<br />
- 1 years maintenance & upgrades<br />
- 1 years hosting<br />
- First line telephone support<br />
- Covers the period 1 st April <strong>2013</strong>- 31 st March 2014 (all prices exclude VAT).<br />
OPTION 3-<strong>RM</strong> Finance-One Year Software, Maintenance, Upgrades and Hosting<br />
This option provides:<br />
- 1 year licence <strong>for</strong> <strong>RM</strong> Finance<br />
- 1 years maintenance & upgrades<br />
- First line telephone support<br />
- Covers the period 1 st April <strong>2013</strong>- 31 st March 2014 (all prices exclude VAT).<br />
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FAQ <strong>Integris</strong> G2<br />
<strong>Integris</strong> G2 is currently hosted by <strong>Barnet</strong> Council if I’m hosted by <strong>RM</strong> what are the<br />
implications <strong>for</strong> my school?<br />
In particular does this add to my workload, how smooth would it be and what’s<br />
involved in the process? What’s the timescales?<br />
Implications <strong>for</strong> your school will be minimal. There would be a change in URL <strong>for</strong> your<br />
school to access <strong>Integris</strong> but other than that there would be no other changes to the way<br />
you work.<br />
Once you have instructed us to host your <strong>Integris</strong> G2 system then the process is as<br />
follows.<br />
We will contact you to arrange a convenient time to complete the move to the <strong>RM</strong><br />
hosted servers which would be some time be<strong>for</strong>e Friday March 29 th .<br />
As part of the move you will be requested to not use the system after 4pm on that day<br />
(though the system can still be accessed <strong>for</strong> Read Only purposes)<br />
Your system will be available from 8am on the next working day after your agreed move<br />
date. We will send you an email detailing your new URL and instructions on how to<br />
create a new shortcut on your desktop and a link in your browser favourites.<br />
You will need to in<strong>for</strong>m all users of <strong>Integris</strong> G2 at your school that they need to carry out<br />
a similar exercise.<br />
That’s it!<br />
If you have any queries you can simply call our help desk.<br />
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If I chose Option 1 (Three year order) do I have to pay <strong>for</strong> all three years in<br />
advance?<br />
No an invoice will be raised on an annual basis to cover the period 1 st April -31 st March.<br />
If I choose option1 but don’t want to renew after the first year what happens?<br />
Option 1 is a 3 Year commitment so you would have to pay the charges <strong>for</strong> years 2 and 3. (In<br />
exceptional circumstances such as when a school closes/merges with another school we would<br />
not raise an invoice <strong>for</strong> future years.)<br />
If you only wish to place an order <strong>for</strong> 1 year then Option 2 is available.<br />
Can I buy Hosting and Software upgrades without any support option?<br />
No our support service is included as part of our software upgrade service<br />
All the pricing options are based on Pupil banding how is that calculated?<br />
Banding is based on Full Time Equivalent (FTE) number of pupils at your school as per the<br />
January census return. (It includes pupils of non-statutory age)<br />
Do I have to buy a new licence if my school moves to Academy status?<br />
No your existing licence is transferrable at no extra cost.<br />
Is support and licencing <strong>for</strong> <strong>Integris</strong> G2 only available from <strong>RM</strong> directly and are there<br />
any other options available?<br />
As at 1 st April <strong>2013</strong> this is the only option <strong>for</strong> <strong>Barnet</strong> schools. Having developed the software<br />
and having a fully trained and dedicated support team specifically <strong>for</strong> our product we feel we<br />
are ideally suited to provide an excellent level of support service. If a school has an alternative<br />
suggestion in the future we are we are happy to discuss other options.<br />
There are other School MIS providers in the market, how can I be sure I’m getting<br />
good value <strong>for</strong> money if I renew?<br />
We have put our pricing together to represent excellent value <strong>for</strong> money but we appreciate<br />
some schools may wish to take this opportunity to review other options.<br />
When reviewing other options schools should consider that <strong>Integris</strong> G2 includes all the<br />
functionality listed on page 2 as standard (i.e. at no additional cost to the school). It has an<br />
unlimited user licence, also at no extra charge, allowing additional staff to access the system<br />
anywhere within the school or remotely (including home).<br />
It should also be noted that a change of system is likely to incur your school with substantial<br />
transition costs. The largest of which is likely to be the retraining of school staff to use a<br />
different MIS. (This will vary on how much functionality you currently use and how many staff<br />
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need training.) There are also likely to be additional hardware costs in relation to buying a<br />
school based server.<br />
With data migration there is likely to be a cost in transferring data to another system beyond<br />
basic CTF in<strong>for</strong>mation. Outside of the statutory CTF standard, if you have data which is<br />
important to your school then you would need to ensure that the alternative MIS has the ability<br />
to store the same in<strong>for</strong>mation as <strong>Integris</strong> G2 and that existing data can be retained and imported.<br />
What are the main differences between the services provided by <strong>RM</strong> and those<br />
which were provided by <strong>Barnet</strong> Council?<br />
Please refer to the <strong>Integris</strong> G2 Service Level Agreement document <strong>for</strong> details on what is included.<br />
In summary, the Direct School SLA covers these key aspects of support:<br />
Software Licences<br />
Software upgrades during the year<br />
Access to our support desk and Help guides which are available on line.<br />
As outlined in the SLA, support is included on the range of functionality included within<br />
<strong>Integris</strong> G2 which includes the Administration, Attendance, Assessment, School Census and<br />
School Work<strong>for</strong>ce Census modules. If a school wishes to use an additional module (e.g.<br />
Reporting to Parents), then they need to have received training on that module be<strong>for</strong>e<br />
telephone support is available.<br />
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FAQ <strong>RM</strong> Finance<br />
What are the main differences between the services provided by <strong>RM</strong> and those<br />
which were provided by <strong>Barnet</strong> Council?<br />
Our service provides software upgrades and support in using <strong>RM</strong> Finance.<br />
How will the bursarial services I currently take from <strong>Barnet</strong> Council be affected?<br />
A school can continue with bursarial services from <strong>Barnet</strong> Council. If there is a query which<br />
relates to <strong>RM</strong> Finance then <strong>Barnet</strong> Council (on a schools behalf) can contact our support desk.<br />
Will the version of <strong>RM</strong> Finance I receive include the existing <strong>Barnet</strong> specific suite of<br />
Reports?<br />
Yes this will be provided as standard<br />
If I become an Academy school can I continue to use <strong>RM</strong> Finance?<br />
<strong>RM</strong> Finance is Cash based Accounts system and the requirements <strong>for</strong> Academy schools<br />
require a double entry system. This means that <strong>RM</strong> Finance does not meet the<br />
accounting requirements of Academy schools.<br />
We do have an offering <strong>Integris</strong> Accounts which is a double entry system and includes<br />
reports as required <strong>for</strong> Academy school returns<br />
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Option 1 – 3 Year order with 1 st line support from <strong>RM</strong> commencing 1 st April <strong>2013</strong>.<br />
Please Fax to Order Entry 01235 854904 or email oeadminfax@rm.com by 22 nd March<br />
<strong>2013</strong>. (<strong>RM</strong> Management Solutions Sales Channel)<br />
Please find below my order <strong>for</strong> <strong>Integris</strong> G2 and Hosting<br />
(NB Please type or complete in<strong>for</strong>mation in CAPITALS and provide a response to all the<br />
questions below, ensuring you tick the correct box relating to the number of pupils at your<br />
school. This will ensure that your order is processed correctly. Thanks <strong>for</strong> your help with this)<br />
I hereby authorise <strong>RM</strong> to access and transfer my <strong>Integris</strong> G2 data currently being stored on<br />
servers hosted and managed by <strong>Barnet</strong> Council to the secure <strong>RM</strong> data centre so that it is<br />
available by 1 st April <strong>2013</strong> on the secure <strong>RM</strong> data centre.<br />
Name of School<br />
Post Code<br />
Tel No<br />
Email address<br />
Signature<br />
(Please Print Name)<br />
Position<br />
Purchase Order reference (if required)<br />
School Size (Full time<br />
Equivalent)<br />
Annual Licencing,<br />
Maintenance and<br />
Upgrades. (Ex VAT)<br />
Please tick as<br />
appropriate<br />
CRD 1 st April each<br />
year starting April<br />
<strong>2013</strong><br />
Part No<br />
(Internal use only)<br />
Less than 100 pupils £995 1YW-541<br />
101-200 Pupils £1245 1YW-582<br />
210-300 Pupils £1495 1YW-589<br />
300 plus pupils £1745 1YW-592<br />
Annual Hosting £495 √ 1ME-457<br />
Please note:<br />
Option 1 is <strong>for</strong> a 3 Year order. <strong>Renewal</strong> invoices will be automatically generated on the 1 st April<br />
each year <strong>for</strong> the above amount. (These prices are guaranteed <strong>for</strong> the 3 year period.)<br />
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Option2 – 1 Year order with 1 st line support from <strong>RM</strong> commencing 1 st April <strong>2013</strong>.<br />
Please Fax to Order Entry 01235 854904 or email oeadminfax@rm.com by 22 nd March<br />
<strong>2013</strong>. (<strong>RM</strong> Management Solutions Sales Channel)<br />
Please find below my One Year order <strong>for</strong> <strong>Integris</strong> G2 and Hosting<br />
(NB Please type or complete in<strong>for</strong>mation in CAPITALS and provide a response to all the<br />
questions below, ensuring you tick the correct box relating to the number of pupils at your<br />
school. This will ensure that your order is processed correctly. Thanks <strong>for</strong> your help with this)<br />
I hereby authorise <strong>RM</strong> to access and transfer my <strong>Integris</strong> G2 data currently being stored on<br />
servers hosted and managed by <strong>Barnet</strong> Council to the secure <strong>RM</strong> data centre so that it is<br />
available by 1 st April <strong>2013</strong> on the secure <strong>RM</strong> data centre.<br />
Name of School<br />
Post Code<br />
Tel No<br />
Email address<br />
Signature<br />
(Please Print Name)<br />
Position<br />
Purchase Order reference (if required)<br />
School Size (Full time<br />
Equivalent)<br />
Annual Licencing,<br />
Maintenance and<br />
Upgrades. (Ex VAT)<br />
Please tick as<br />
appropriate<br />
CRD 1 st April <strong>2013</strong><br />
Part No<br />
(Internal use only)<br />
Less than 100 pupils £995 1YW-541<br />
101-200 Pupils £1245 1YW-582<br />
210-300 Pupils £1495 1YW-589<br />
300 plus pupils £1745 1YW-592<br />
Annual Hosting £495 √ 1ME-457<br />
Please note this pricing will increase by a minimum of the retail price index.<br />
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Option 3 – 1 Year order <strong>RM</strong> Finance with 1 st line support direct with <strong>RM</strong> commencing 1 st<br />
April <strong>2013</strong>.<br />
Please Fax to Order Entry 01235 854904 or email oeadminfax@rm.com by 31 st March<br />
<strong>2013</strong>. (<strong>RM</strong> Management Solutions Sales Channel)<br />
Please find below my order <strong>for</strong> <strong>RM</strong> Finance.<br />
(NB Please type or complete in<strong>for</strong>mation in CAPITALS and provide a response to all the<br />
questions below. This will ensure that your order is processed correctly. Thanks <strong>for</strong> your help<br />
with this)<br />
Name of School<br />
Post Code<br />
Tel No<br />
Email address<br />
Signature<br />
(Please Print Name)<br />
Position<br />
Purchase Order reference (if required)<br />
Description<br />
<strong>RM</strong> Finance- <strong>Barnet</strong><br />
version<br />
Annual Licencing,<br />
Maintenance and<br />
Upgrades. (Ex VAT)<br />
Required CRD 1 st April <strong>2013</strong><br />
Part No<br />
(Internal use only)<br />
£665 √ 1Z1-027<br />
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Service Level Agreement<br />
The support service is provided to assist you, the customer, in achieving your management<br />
in<strong>for</strong>mation requirements through the use of our software. This document sets out our<br />
commitment to you in providing this service, detailing its scope and the internal mechanisms<br />
and systems that underpin it.<br />
Summary<br />
Accessibility<br />
The Support Service is open 8:30am – 5:00pm Monday to<br />
Friday<br />
Customers may contact us via telephone, e-mail or on line<br />
Provision<br />
We provide 1 st line support services to all directly supported<br />
schools<br />
We offer technical advice and assistance on all functional<br />
areas of <strong>Integris</strong> G2<br />
Valid links to 3 rd party software are also supported on a<br />
‘reasonable endeavours’ basis<br />
Procedures<br />
We aim to respond to customer queries within the same<br />
working day<br />
All calls are assigned a unique reference number <strong>for</strong> tracking<br />
purposes<br />
We are registered under the data protection act and are fully<br />
aware of the responsibility surrounding use, confidentiality<br />
and non-disclosure of data<br />
We take every precaution to protect our systems and those<br />
of our customers from virus contamination<br />
Customer<br />
Responsibility<br />
Customers should undertake the recommended product<br />
training programme<br />
Be able to describe the exact nature of any problem or query<br />
detected<br />
Fully document any reported error/system messages<br />
<strong>RM</strong> <strong>Integris</strong> G2 and <strong>RM</strong> Finance are provided subject to <strong>RM</strong>s standard terms and conditions and<br />
the <strong>RM</strong> <strong>Integris</strong> EULA and Terms and Conditions available at all times at<br />
http://www.rm.com/Generic.asp?cref=GP397508&rfr=homeftr<br />
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Accessibility<br />
We offer comprehensive technical support on the use of the <strong>Integris</strong> G2 product range through<br />
the working hours of 8:30am – 5:00pm Monday to Friday except public holidays and the<br />
inclusive period between Christmas and New Year.<br />
Within these hours of service our team of Support Consultants are available to answer your<br />
queries via telephone, e-mail or via our on line call logging system. We will always aim to<br />
respond by your preferred method of communication.<br />
For all queries encountered outside of our operating hours we would recommend that these be<br />
escalated to us via e-mail . We will then respond to them as a priority at the start of the next<br />
business day.<br />
Location<br />
The support service provides remote technical assistance to all customers in possession of a<br />
valid support agreement. An annual support agreement entitles the customer to contact the<br />
Support team during that period using any of the a<strong>for</strong>ementioned communication methods.<br />
We offer first line support to all directly supported schools.<br />
The technologies used in the development of <strong>Integris</strong> G2 offer the Support team extended remote<br />
services, significantly reducing the need <strong>for</strong> consultants to diagnose queries on site and thus,<br />
keeping resolution times to a minimum. In the unlikely event that a site visit is necessary, this<br />
would be agreed at the discretion of <strong>RM</strong> and in consultation with the customer.<br />
Provision<br />
The support department at <strong>RM</strong> is an established team of product specialists. The operational<br />
duties of the team and the progression of customer queries is the overall responsibility of the<br />
Senior Support Consultant. These responsibilities include the allocation and progression of calls,<br />
monitoring of outstanding queries, deployment of staff <strong>for</strong> 1 st line support/investigative duties<br />
as well as providing technical leadership and direction to the team.<br />
The <strong>Integris</strong> G2 product suite brings together the many facets of management in<strong>for</strong>mation into<br />
one overall solution at both school and LEA level. For every functional area the <strong>RM</strong> Support<br />
Team offers technical advice and assistance in the following key areas:<br />
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Parameter set-up/Applying global pupil changes<br />
Valid data import mechanisms<br />
Routine operational queries e.g. daily, by term and annual school events<br />
Compilation of standard reports<br />
Completing statutory returns<br />
Production of electronic output files<br />
We are always looking to promote and extend valid links with third-party software where they<br />
offer leading-edge features to complement our own. An example of this would be the Microsoft<br />
Office suite where we provide dynamic links to Word and Excel <strong>for</strong> mail merging letters and<br />
labels and <strong>for</strong> the creation of graphs and charts. The <strong>RM</strong> Support Team will also offer technical<br />
advice and assistance surrounding these links, on a ‘reasonable endeavours’ basis. A<br />
prerequisite <strong>for</strong> this element of our service is that the customer be competent in the use of these<br />
third-party products and that they are already installed and set up correctly. Direct support on<br />
the use of these products outside of any <strong>RM</strong> link will not be provided.<br />
Customer Responsibility<br />
It is anticipated that customers using any module within the Integrs G2 product suite will also<br />
undertake the recommended training programme. The support service is, there<strong>for</strong>e, designed to<br />
supplement customer training and not be seen as a replacement <strong>for</strong> it. Due to the demands<br />
placed on the support service, telephone training cannot be provided.<br />
First Response<br />
Our aim is to respond to all queries within the same working day, either with a resolution, an<br />
agreed next step or an acknowledgement of the query together with the investigating engineer<br />
and the call reference number. During peak periods of service, our response times may extend<br />
into the next working day <strong>for</strong> queries received after 14:00hrs.<br />
The significant majority of support queries are resolved on the initial call, but inevitably there<br />
will be cases where particular questions have not been encountered be<strong>for</strong>e and further<br />
investigation is required. In such circumstances, our commitment to the user is always to keep<br />
them in<strong>for</strong>med of progress and to agree a time scale, if further investigative work is to be<br />
carried out. Unless otherwise stated, the maximum investigation time between these customer<br />
contact points is five working days.<br />
Process<br />
All incoming/outgoing calls and e-mails are recorded on our internal systems against the<br />
customer site and assigned a unique call reference number. This number may be supplied<br />
14 | P a g e
to the customer upon request and can be used to check the progress of calls as well and to<br />
record supplementary in<strong>for</strong>mation that may aid in the resolution. Any call received that<br />
requires further investigation or additional contact with the customer is left unresolved on our<br />
database and the Senior Support Consultant reviews the status of all such calls on a daily basis.<br />
On occasions, and at the discretion of <strong>RM</strong>, access to a customer’s data set may be requested <strong>for</strong><br />
further investigative or corrective work. Our aim is to complete all data<br />
investigations/corrections within five working days from the mutually agreed start date. Should<br />
there be a requirement <strong>for</strong> the investigation to extend beyond this timeframe this will again be<br />
communicated to the customer. At the time of the initial request, the customer will be advised as<br />
to whether they are free to continue recording in<strong>for</strong>mation on their live file. Where it is agreed<br />
that <strong>RM</strong> will carry out an amendment to the file, any data recorded by the customer during the<br />
interim period may be lost.<br />
In all cases, remote access to the live customer database is secured only by prior arrangement<br />
with the customer and by mutual consent.<br />
Data Protection<br />
<strong>RM</strong> respect the sensitivity of all submitted data and are registered under the data protection act<br />
(registration number: Z7139415).<br />
In terms of data protection legislation, all pupil in<strong>for</strong>mation recorded on our <strong>Integris</strong> G2<br />
software suite is regarded as 'sensitive pupil data' and we there<strong>for</strong>e give the following<br />
undertakings:<br />
‣ Access to the data is restricted to only those <strong>RM</strong> Support Consultants who need to see it<br />
<strong>for</strong> the purpose of the investigative/corrective work<br />
‣ All <strong>RM</strong> Support Consultants are fully aware of their responsibilities surrounding use,<br />
confidentiality and non-disclosure of the data<br />
‣ Once the investigative/corrective work is complete, any data copied to support systems<br />
is securely removed and any accompanying media destroyed. As part of this undertaking<br />
we also ensure that the copy data cannot be restored in any way.<br />
Virus Protection<br />
Whilst the propagation of viruses and worms is outside of <strong>RM</strong>’s control, we make every ef<strong>for</strong>t to<br />
protect our systems and those of our customers.<br />
<strong>RM</strong> currently has a corporate agreement <strong>for</strong> the provision of anti-virus software across all of its<br />
divisions and includes remote workers. Monthly upgrades are distributed automatically to all<br />
<strong>RM</strong> workstations and servers. Any special upgrades required <strong>for</strong><br />
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protection against newly identified viruses are distributed as soon as they become available.<br />
All <strong>for</strong>ms of electronic distribution media are protected from contamination and checks are<br />
carried out on a regular basis to ensure that automatic upgrades to the software have been<br />
implemented. No <strong>for</strong>ms of electronic distribution media (floppy disks or CDs) are reused.<br />
Internal Systems<br />
We maintain a list of valid product enhancements, as requested by customers, which is analysed<br />
by product management and prioritised at regular customer <strong>for</strong>ums/user group meetings to<br />
<strong>for</strong>m the scope of future product releases. The <strong>RM</strong> Support Team should be seen as the first<br />
point of contact <strong>for</strong> customers to request and validate such enhancements.<br />
Additional Services<br />
In addition to the support provided through our team of product consultants, we also have an<br />
extensive array of product fact sheets available on-line, in the <strong>for</strong>m of a web-delivered<br />
knowledge library, which can be accessed at your convenience. These materials are pitched at<br />
both operator and system administrator level, which may be supplied to assist in the resolution<br />
of your queries.<br />
Technical Support Contact Details<br />
<br />
Opening<br />
hours<br />
Monday to Friday<br />
8:30am – 5:00pm<br />
<br />
Telephone<br />
0845 1302214<br />
@<br />
e-mail<br />
on line<br />
sms.support@rm.com<br />
www.rm.com/support<br />
To submit ideas and enhancement requests <strong>for</strong> <strong>Integris</strong> G2 and to vote on other people’s ideas or<br />
requests please visit http://integris.uservoice.com/<strong>for</strong>ums/157700-integris-<strong>for</strong>um<br />
16 | P a g e