Hospitality - Directorate General of Employment & Training

Name
Sector
Code
Entry Qualification
.
Terminal competency
Duration
Course Contents
: Reservation Asst. and Telephone Asst.
: Hospitality
: HOS219
: Min 10 th STD pass or English as Language & 17 years
and above
: Successful candidates would be able to handle Reservation,
amendments and cancellations. Do Reservation charts, room
allocation. Maintain Guest history Cards handle incoming and
outgoing calls on the EPABX. Handle in house calls. Transfer
calls. Maintain various register used in telephone exchange.
: 80 Hours
: Given below
Practical Competencies
Underpinning Knowledge(Theory)
Maintaining personal cleanliness
& Hygiene Practices
Reservation: modes of
Reservation requests, sources of
Carry out basic First Aid
Reservations.
treatment/notifying accident.
Practicing Fire Safety measures
Occupational hazards and safety
norms.
Good Housekeeping practices at Types of rooms
all times.
Energy and Water Conservation.
Simple Disaster Management &
preventive measures for
Ethiques of telephonic
conversation.
staff/guests/machines in the event
of Earthquakes, Tsunami, etc.
Practice waste disposal as per
environmental laws.
Pest control measures.
Do Reservation charts and room Types of plan and room rates.
allocation.
Maintain Guest history Cards. Group Reservation.
Handling incoming and outgoing Forecasting room Reservation.
calls on the EPABX
Handles in house calls. Qualities of a good telephone
operator.
Transfers calls. Co-ordination with other
departments.
Maintain various registers in use Phonetic alphabets.
in the telephone exchange.
Knowledge about national and Methods of payments, use of
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