Hospitality - Directorate General of Employment & Training
Hospitality - Directorate General of Employment & Training
Hospitality - Directorate General of Employment & Training
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.<br />
Terminal competency<br />
Duration<br />
Course Contents<br />
: Successful candidates would be able to handle Guest luggage<br />
on arrival and departure, explain various Controls in the room<br />
to the Guest. Check the Guest room on departure, page Guest.<br />
Shift Guest luggage. Process the discrepancy report. Handle<br />
left luggage. Handle new postage and paper.<br />
: 50 Hours<br />
: Given below<br />
Practical Competencies<br />
Underpinning Knowledge(Theory)<br />
Maintaining personal cleanliness Guest arrival procedure.<br />
& Hygiene Practices<br />
Guest departure procedure.<br />
Carry out basic First Aid<br />
treatment/notifying accident.<br />
Practicing Fire Safety measures<br />
Occupational hazards and safety<br />
norms.<br />
Good Housekeeping practices at<br />
all times.<br />
Simple Disaster Management &<br />
preventive measures for<br />
staff/guests/machines in the event<br />
<strong>of</strong> Earthquakes, Tsunami, etc.<br />
Practice waste disposal as per<br />
environmental laws.<br />
Pest control measures<br />
. <br />
Knowledge about bell desk<br />
Basic Front <strong>of</strong>fice terminology.<br />
Equipments and familiarization <strong>of</strong> Energy and Water Conservation.<br />
their handling in the Front <strong>of</strong>fice.<br />
Page Guest shifting Guest<br />
Lobby hierarchy.<br />
baggage.<br />
Handles left luggage.<br />
Processing housekeeping<br />
Scanty baggage procedure.<br />
discrepancy.<br />
Handling postage and daily<br />
newspapers.<br />
Job description <strong>of</strong> a Bellboy.<br />
43
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