Resource Pack: Railway Station Design - Eltis

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Patterns in the ‘experience economy’ are: - the aim is to let people be part of ‘the script’, which is experienced as an unforgettable or unique experience; - anticipating the individual wishes of customers; - the customer as well as the employer/entrepreneur improvise within the larger framework of the script; - the experience happens in a suitable setting or decor; - the script is determined by personal control and guaranteed freedom; - other ballast: behind the scenes! Experiences at train stations Travelers value a high-quality station environment. The perception of the customer ranges from highly negative to highly positive impressions. The key in designing a train station is to first eliminate the negative elements and then stimulate the positive elements. There is a link with the customer-wish-pyramid for movement: the dissatisfiers need to be taken care of, while the satisfiers are stimulated. If a traveler is confronted with a negative experience, they are not open to positive impressions at that moment. So if people do not feel safe at a train station, they are not open to the architectonic beauty of the building, for example. As said, fulfilling individual wishes has become more and more important in our ‘experience economy’. This means that when people travel by Public Transport, the trip can get extra value when their individual needs are met on their way. This means that a transport provider need to make sure that travelers should be able to spend their time as useful, pleasant and/or special as possible. The appreciation of time that is passed at a train station can be divided in to three groups: usefulness (‘profit’), pleasure, and meaning (being memorable). – usefulness (‘profit’) the time spent at a station is regarded in a positive way because the traveler can fill some needs. These needs do not have to have anything to do with the trip itself, but it gives the traveler the feeling that he/she can spend the time at the station in a useful way. It is time that the traveler otherwise should have spent on another moment during the day. Lost time turns into productive time. – pleasure the time spent at a station is regarded in a positive way because the traveler is being amused. There are opportunities for relaxing or distraction: the traveler is diverted from the stress situation in which he/she is. It can be a pleasant surprise for only a 8 EIE/07/291/SI2.466803
short period of time, or a can take the character of sojourning. Lost time turns into nice time. – meaning (being memorable) the time spent at a station is regarded in a positive way because the experience contributes to the transformation of the personality of the traveler. The art of live, living with time, the art of traveling, experiencing society. The train station as a stage or décor of a valuable memory. Time at the station turns into quality time. Some examples of each value in and around the train station: usefulness (‘profit’): combined goal, efficiency, benefit, purpose • office hotel • station secretariat • conference centre • business lounge • internet café • fitness space • fastfood service • small groceries • kiosk • snack wall • infotainment • postbox Pleasure: entertainment, escape, impulse, purchase • hip hotel • museum • casino • penny arcade • library • restaurant • fastfood service • grand café 9 EIE/07/291/SI2.466803
Page 1 and 2: Resource Pack Railway Station Desig
Page 3 and 4: Content 1. Introduction…………
Page 5 and 6: The longer one thinks (s)he has had
Page 7 and 8: morning rush hour. Must-motives hav
Page 9: Figure: Time valuation of transport
Page 13 and 14: 3.3 Strategies for redevelopment Af
Page 15 and 16: High origin destination time value
Page 17 and 18: Interfaces between the fast and slo
Page 19 and 20: 5. ‘Middle of the road’ or segm
Page 21 and 22: lower than this basic level are per
Page 23 and 24: more slowly than in a red one. One
Page 25 and 26: - When social interaction is desire
Page 27 and 28: The method that was used consisted
Page 29 and 30: attention away from the internal cl
Page 31: 9. Used literature “Kwaliteitsve

Resource Pack: Railway Station Design - Eltis

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