A Guide to Designing and Implementing Grievance Mechanisms for ...
A Guide to Designing and Implementing Grievance Mechanisms for ...
A Guide to Designing and Implementing Grievance Mechanisms for ...
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Contents<br />
Foreword<br />
Executive Summary<br />
Part I. Overview<br />
Chapter 1. The Need <strong>for</strong> <strong>Grievance</strong> <strong>Mechanisms</strong><br />
Chapter 2. Underst<strong>and</strong>ing <strong>Grievance</strong> <strong>Mechanisms</strong><br />
Chapter 3. Initiating a <strong>Grievance</strong> Mechanism<br />
Part II. The Four Phases of <strong>Designing</strong> <strong>and</strong> <strong>Implementing</strong><br />
Effective <strong>Grievance</strong> <strong>Mechanisms</strong><br />
Chapter 4. Define Scope <strong>and</strong> Determine Goals (Phase 1)<br />
Chapter 5. Design (Phase 2)<br />
Chapter 6. Implement <strong>and</strong> Operate (Phase 3)<br />
Chapter 7. Moni<strong>to</strong>r, Report, <strong>and</strong> Learn (Phase 4)<br />
Appendixes<br />
Appendix A. Individuals Interviewed <strong>for</strong> this <strong>Guide</strong><br />
Appendix B. Interview Questions<br />
Abbreviations <strong>and</strong> Acronyms<br />
Notes<br />
Glossary<br />
Bibliography
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