TCG Newsletter Summer 2006.pdf - The Columbia Group
TCG Newsletter Summer 2006.pdf - The Columbia Group
TCG Newsletter Summer 2006.pdf - The Columbia Group
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Dedicated to<br />
Customer Satisfaction<br />
S UMMER 2006 ISSUE 05<br />
INSIDE THIS ISSUE:<br />
EMPLOYEE OF<br />
THE MONTH<br />
LETTER FROM<br />
OUR PRESIDENT<br />
WELCOME<br />
ABOARD<br />
PMS377 -<br />
AMPHIBIOUS<br />
WARFARE<br />
PROGRAMS<br />
THE EAGLE<br />
AWARDS: LET<br />
THE TRADITION<br />
PURSUE ITS<br />
COURSE<br />
1<br />
2<br />
2<br />
3<br />
<strong>TCG</strong> TECH TIPS 5<br />
OPINION<br />
COLUMN:<br />
MENTORING<br />
COMMUNITY<br />
INVOLVEMENT<br />
SO WHO ARE<br />
WE? WHAT DO<br />
WE CALL<br />
OURSELVES?<br />
NOTE<br />
4-5<br />
6<br />
7<br />
8<br />
EMPLOYEE OF THE MONTH<br />
BERHANE KASSA<br />
Berhane Kassa has been a<br />
consistently strong performer<br />
for <strong>TCG</strong> in a variety of roles<br />
during her tenure. She started<br />
out in 1997 supporting the<br />
WAMO application doing<br />
programming in oracle forms<br />
and revamping our documentation.<br />
She moved on to assist<br />
with our COBRA application<br />
where she spent several<br />
years honing her programming<br />
and web design skills. She<br />
developed training materials<br />
for COBRA and became one of<br />
the lead trainer for COBRA.<br />
More recently, she accepted<br />
the challenge of working on<br />
site supporting SEA 10 where<br />
she has become an expert in<br />
Civilian Manpower Budgeting.<br />
Berhane adds value to any<br />
project by providing insightful<br />
analysis and always looking<br />
for ways to improve processes<br />
to make them more efficient.<br />
BRENDA KASSIRIS<br />
Brenda Kassiris supports the<br />
NAVSEA comptroller onsite at<br />
the Washington Navy Yard.<br />
She is a valuable member to<br />
the Problem Disbursement<br />
Branch.<br />
<strong>The</strong>ir mission is to investigate<br />
and clear problem disbursement<br />
issues involving NAVSEA<br />
PEO's directorate field activities,<br />
DFAS an other commands.<br />
Brenda has received a<br />
personal commendations<br />
from the Branch Head and the<br />
Director. She is constantly<br />
searching for areas to assist<br />
the NAVSEA comptroller with<br />
accomplishing their goals and<br />
their mission while maintaining<br />
current efforts. Brenda<br />
represents <strong>TCG</strong> in a professional<br />
and dedicated manner<br />
while ensuring that NAVSEA is<br />
utilizing their funding in an<br />
efficient and effective manner<br />
to build and support the Navy<br />
fleet of ships.<br />
SHARON SMITH<br />
Sharon Smith started with<br />
<strong>TCG</strong> in October 2005 as a fulltime<br />
receptionist.<br />
What makes Sharon an employee<br />
of the month winner is<br />
her dedication for her work.<br />
She goes above and beyond<br />
the call of duty by accepting<br />
other responsibilities such as<br />
assisting with travel arrangements.<br />
Her dependability, reliability,<br />
punctuality and her<br />
willingness to help makes her<br />
true asset to the company.<br />
Customers, visitors and business<br />
partners remember her<br />
for her wonderful smile and<br />
warm greetings. She is the<br />
face of the company and we<br />
would not have it any other<br />
way!<br />
<strong>The</strong> next quarterly<br />
newsletter will be<br />
released on December 1,<br />
2006.<br />
If you want to contribute<br />
to the next newsletter,<br />
please contact Anne<br />
Hagen at ahagen @<br />
columbiaresearch.com<br />
APRIL Employee of the Month<br />
MAY Employee of the Month<br />
JUNE Employee of the Month
THE COLUMBIA GROUP<br />
Page 2<br />
LETTER FROM OUR PRESIDENT<br />
We are nearing the end of our client’s fiscal year and the end of our fiscal year at <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>. This is a time to measure how we have performed. This is also a time to begin planning for<br />
our next fiscal year. As most of you know, our primary measurements for performance are customer<br />
satisfaction and employee satisfaction. Our customer satisfaction metrics are currently strong and,<br />
thanks to all of you, have shown improvement throughout the year. Customer satisfaction is<br />
currently measured with a combination of quality assurance tools and customer feedback. <strong>The</strong> use<br />
of quality assurance tools will be expanded at our larger contracts in the coming year so our measurements<br />
will be more reliable. Employee satisfaction is also pretty good, but not good enough. As<br />
communicated in our Thursday Notes, our quarterly office visits are not always overwhelming<br />
endorsements of employee satisfaction. Many of the areas identified for improvement have already<br />
been addressed, several others are in process. But, we still have multiple areas for improvement in<br />
the coming months. In the coming year, we are looking to adopt a periodic employee satisfaction<br />
survey that is anonymous and web-based. This will enable us to more reliably assess how we are<br />
doing. Thanks to Tim out of the Alexandria office for suggesting a survey process.<br />
Rod Buck, <strong>TCG</strong> President<br />
Financial performance is also important. I am very pleased to report that we are on track to meet our financial goals for the<br />
year. Our annual revenue should slightly exceed our plan of $23.8M. Our current revenue rate is approximate $28M a year. We<br />
are on track to achieve our goal of modest operating profitability of approximately 8% for the year which is consistent with industry<br />
averages for technical support services companies. While revenue and profitability have met or exceeded goals, our<br />
billing and collections need improvement. Our management and accounting support personnel need to remain focused on<br />
improving billing timeliness and accuracy. We then need to stay focused on collecting amounts billed.<br />
As reported in our last newsletter, our primary quarterly focus has been on improving our infrastructure to better support our<br />
recent and planned growth. Infrastructure includes accounting, human resources, electronic infrastructure, and management<br />
depth. I am pleased to report much progress so far. Some of our more visible improvements have been in electronic infrastructure,<br />
management depth, electronic timesheets, accounting responsiveness and recruiting. Many other less visible improvements<br />
have also been achieved. Over the next sixty days, more improvements will be made and we will be more prepared for<br />
future growth.<br />
In closing, I want to say thanks to all of you for your hard work and commitment to <strong>TCG</strong>. You should be proud of your achievements<br />
and the company you are building. Enjoy this newsletter. I think you will find it informative, interesting and fun.<br />
WELCOME ABOARD!<br />
S UMMARY<br />
M AY<br />
J UNE<br />
July<br />
A UGUST<br />
Washington, DC<br />
+ 10 empl.<br />
Arlington—NAVY<br />
ANEX<br />
+ 4 empl.<br />
Crystal City<br />
+ 1 empl.<br />
Quantico<br />
+ 5 empl.<br />
Panama City<br />
+ 10 empl.<br />
Woodbridge<br />
+ 3 empl.<br />
Arlington—NAVY ANEX<br />
• Frederick Anderson<br />
Panama City<br />
• Douglas Guardino<br />
• Karl Lindman<br />
• Devin Paul<br />
• Stephen Smith<br />
Quantico<br />
• Thomas Anable<br />
• Patrick Hall<br />
Washington, DC<br />
• Tracy Glenn<br />
• Anne Hagen<br />
• Larry Jones<br />
• Paul Komla<br />
• William Mohney<br />
• Courtney Roberts<br />
• Jody Siscoe<br />
Arlington—NAVY ANEX<br />
• Philip Kim<br />
• Raul Ludert<br />
Panama City<br />
• Philip Bouxsein<br />
• Joseph Colamaria<br />
• Harry Kimbler<br />
• Michael Wilsdorf<br />
Washington, DC<br />
• Christine Hoover<br />
• Damien Parker<br />
Panama City<br />
• Vandon Henry<br />
• Patrick Tancredi<br />
Woodbridge<br />
• Charles Cole<br />
• Nakisha Moore<br />
Washington, DC<br />
• John Boyce<br />
Arlington—NAVY ANEX<br />
• Edelina Villavicencio<br />
Crystal City<br />
• Marck Parcells<br />
Quantico<br />
• Paul Brygider<br />
Woodbridge<br />
• La Tosha Kendrick<br />
Total<br />
+ 33 empl.<br />
Quantico<br />
• Allen Boothby<br />
• Michael Danhires<br />
W ELCOME ABOARD!
ISSUE 05<br />
Page 3<br />
PMS377 - AMPHIBIOUS WARFARE PROGRAMS<br />
By Larry Jones<br />
Photo Left to Right:<br />
TEAM PROFILE<br />
Robert Farrell — LCAC Lifecycle Support/Design Manager Support<br />
& 377 Team Leader; Joe Faltisco - LCAC SLEP Contract Coordination;<br />
Jessica Burdine - LHA-6 Program Support; Lafon King - LHA-6<br />
Logistics Support; Michelle Guy - Deputy Program Manager<br />
PMS377B, Administrative Support; Dawin Wright - LCAC Craft Alteration<br />
Coordination; Derrick Wagner - LHA-6 Logistics Support;<br />
and Larry Jones - VP Ship Programs<br />
Not in the photo:<br />
Collin McMillan, LCAC Logistics Support<br />
Seabasing is a key tenet of the Chief of Naval Operations’<br />
Seapower 21 Strategy. PMS 377, the Amphibious Warfare<br />
Program, plays a key role in the successful execution of<br />
that strategic arm by its oversight of such programs as the<br />
building of MAKIN ISLAND (LHD-8); just recently christened<br />
in Pascagoula, the development of a new class of<br />
amphibious assault ships: the LHA (R) class and the Landing<br />
Craft Air Cushion (LCAC) program.<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>, as a subcontractor to CSC, provides<br />
direct support to the Program Manager, Amphibious Warfare<br />
Program PMS377. Our personnel are involved in a<br />
number of aspects of the program’s operations. As Bob<br />
Farrell, our 377 Team Leader states “Getting Marines<br />
safely and quickly to any hot spot, and being able to keep<br />
them there is what our efforts are all about.” Members of<br />
our team provide administrative support directly to the<br />
Deputy Program Manager as well as Programmatic, Engineering<br />
and Logistics support to the following platforms:<br />
LHA(R), LHD, and LCAC. In addition to providing acquisition<br />
related services for the platforms, <strong>TCG</strong> also supports<br />
the Life Cycle management of the LCAC. A key focus for<br />
our support has been to the PMS377 Logistics Manager<br />
for all facets of logistics for the Life Cycle and Acquisition<br />
Management Programs.<br />
<strong>The</strong> LCAC has been a vital part of the Navy’s ability to rapidly<br />
transport Marines and equipment from the large deck<br />
amphibious platforms at sea to a beachhead and farther<br />
inland if necessary. <strong>TCG</strong> participates in a variety of ways,<br />
principally in Life Cycle Management, administration of<br />
the LCAC alteration development program, and key support<br />
in the area of the LCAC Service Life Extension Program<br />
(SLEP). At times, there have been as many as 25<br />
alterations moving through the review process, which requires<br />
significant interaction with various stakeholders to<br />
keep these needed alterations flowing.<br />
Our team also provides integrated logistic as well as programmatic<br />
support for the LHA (R) program. <strong>The</strong>se areas<br />
such as Contract Deliverable Requirements Lists (CDRLs),<br />
Technical writing and preparation and editing of a variety<br />
of correspondence, to name but a few, require patience<br />
and significant attention to details.<br />
<strong>The</strong> program itself continues to be fast paced. With MAKIN<br />
ISLAND now christened and proceeding towards commissioning,<br />
LHA(R), now designated LHA 6, moving towards<br />
production and the LCACs being counted on for long and<br />
productive service, Bob and his team will continue to be on<br />
the cutting edge of support for PMS 377.<br />
Being able to rapidly deliver air and land forces safely and<br />
in an effective manner is a key element of the Navy Marine<br />
Corps team being ready to answer the call, anywhere<br />
around the world. Our <strong>TCG</strong> team is helping to ensure just<br />
that, and all are marked by and appreciated for their positive<br />
attitude and willingness to do whatever it takes for the<br />
success of the team and program.<br />
Tyrone Davis<br />
1964 — 2006<br />
On July 21st, <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> and the PMS 377<br />
Support Team lost a dear friend and colleague with the<br />
sudden and unexpected passing of Tyrone Davis. Ty, or<br />
T-Bone as he was affectionately known, was a stalwart<br />
and valued member of our team for the past several<br />
years and was a vital cog in the integrated logistics support<br />
for the MAKIN ISLAND (LHD-8). A Navy veteran and<br />
submarine sailor, Ty continued to serve our nation as a<br />
logistics specialist and private contractor in the Washington<br />
area subsequent to his separation from the service<br />
in 1988. Ty was also an avid sports enthusiast and<br />
spent a large portion of his time giving back to the community<br />
such as in coaching T-ball. He was devoted to his<br />
family and touched the lives of everyone that he met.<br />
<strong>The</strong> <strong>TCG</strong> family will deeply miss Tyrone and extend our<br />
condolences to his family.
THE COLUMBIA GROUP<br />
Page 4<br />
THE EAGLE AWARDS: LET THE TRADITION PURSUE ITS COURSE<br />
1979<br />
1981 1982 1983 1987 1988<br />
1990 1991 1995 1996<br />
2005<br />
2006<br />
Mike Deleo<br />
Frank<br />
Hamilton<br />
Paul Mulherin<br />
Chris Young<br />
Jane Wallace<br />
Processing Ctr<br />
Pat Coleman<br />
Herb Dagen<br />
Kevin Logie<br />
Jerry Mcguire*<br />
Accounting<br />
Department<br />
John<br />
Phillips<br />
Ross Lindman<br />
Greg MacGill<br />
Dr. Norman<br />
Witbeck<br />
Jim<br />
Miltenburger<br />
Tom Copsey<br />
Lorrena Hess *<br />
Dr. Ed<br />
Thompson *<br />
Pat Coleman<br />
Tom Copsey<br />
Jerry Mcguire<br />
Tony<br />
Cheesebrew<br />
Ken Fleming<br />
Chris Young<br />
Tom Copsey<br />
Jerry Mcguire<br />
Tony Sutphin<br />
Ralph Marston<br />
Adam Jones<br />
* May not be the accurate year winners received the award<br />
<strong>The</strong> Eagle Award was founded in 1979 by Dr. Norman<br />
Witbeck, founder of <strong>Columbia</strong> Research Corporation<br />
and Senior Advisor of <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>, and since its<br />
inception, thirty awards were presented. Dr. Witbeck<br />
realized early on that anyone in the company dedicating<br />
their maximum effort ought to receive something as an<br />
acknowledgement and recognition to their exemplary<br />
professionalism and success in their business development<br />
efforts. During a lunch staff meeting, Dr. Witbeck<br />
communicated his vision to his senior staff and various<br />
ideas were discussed. <strong>The</strong> one that retained everyone’s<br />
attention was the ‘Eagle Award,’ an idea suggested by<br />
Patty Parker, Former Vice-President of <strong>Columbia</strong> Research<br />
Corporation. So, in 1979, Jim Miltenburger received<br />
the first award for the proposal he wrote for the<br />
surface ship sonar logistics effort and this was the starting<br />
point of an everlasting tradition defined by excellence<br />
and commitment.<br />
“<strong>The</strong> Eagle Award is presented to any employee<br />
who played a major role in a proposal that<br />
resulted in a contract award of $1 million or<br />
more.”<br />
In the history of the Eagle Award, only two people won<br />
three awards and Thomas Copsey was one of them.<br />
Tom, who has been with the company for over 25 years,<br />
won his last award in 1990 and in Dr. Witbeck’s mind<br />
“while every single award given was well-deserved, this<br />
one was the most unusual, the most deserving, and the<br />
most notable because of the challenge it represented.”<br />
This contract was for Surface Ship Electronic Warfare<br />
ILS support which eventually became part of the Surface<br />
Ship Self Defense System (SSDS). What made this<br />
award unusual was that it was an unrestricted competition<br />
where the company took it from two incumbent big<br />
Tom Copsey & His $10,000<br />
Reward (1990)<br />
businesses. Tom still laughs<br />
about the way he was given his<br />
$10,000 prize. “Instead of giving<br />
me a check, they had stacked a<br />
table with a pile of 10,000 $1<br />
dollar bills. My trip to the bank<br />
was… memorable!”<br />
In some cases, the true winner<br />
was not an individual but a group<br />
that would be recognized as<br />
such. In 1991, the entire accounting<br />
department was recognized<br />
for its efforts and before<br />
PCs were common in the workplace,<br />
back when there were<br />
processing centers, the company’s<br />
processing center was<br />
awarded one as well (1982).<br />
Traditionally, Dr. Witbeck who was involved in every business<br />
proposal would decide and discuss his decision over with his<br />
senior staff. Since the merger, it was decided that this CRC<br />
tradition will become a <strong>TCG</strong> tradition as well and its mission<br />
will be followed.<br />
What Does a Winner Receive?<br />
• 1st Time Winner: Eagle Award Statue<br />
• 2nd Time Winner: $1,000 Check<br />
• 3rd Time Winner: $10,000 Check<br />
Even though it is customary that corporate officers cannot<br />
win this award, Dr. Witbeck was surprised to receive one: “I<br />
was happy to receive an award but it was really a group<br />
award!” Jerry Mcguire, who was the second person to win<br />
three awards, fell victim to that rule as at the time he re-
ISSUE 05<br />
Page 5<br />
THE EAGLE AWARDS: LET THE TRADITION PURSUE ITS COURSE (CONT.)<br />
ceived his third award, he was a vice president, thus making him ineligible to receive the<br />
$10,000 prize.<br />
What makes this award so valuable is that it is not given automatically every year and the<br />
number of recipients greatly differs each time. <strong>The</strong> longest gap is as long as nine years<br />
with Adam Jones to break the curse in 2005. In 2006, the newly merged company has<br />
known a tremendous growth, which triggered management to recognize participants to<br />
this growth by presenting three of these coveted Eagle Awards:<br />
• Dr. Norman Witbeck for his work in winning the Swimmer Delivery Vehicle contract;<br />
• Greg MacGill for his work in winning the USMC Logistics Modernization contract;<br />
• Ross Lindman for his work in winning the Remote Minehunting System DDG Installation<br />
Support contract.<br />
Thank you to Dr. Witbeck, Mary<br />
Anne Matsko, Craig Peery, and<br />
Tom Copsey for contributing<br />
information to make this<br />
article happen!<br />
Ross Lindman, Award Winner Dr. Norman Witbeck, Award Winner Greg Macgill, Award Winner<br />
<strong>TCG</strong> TECH TIPS<br />
Q1<br />
Baby Genius, how do I reset my password when I use <strong>TCG</strong>'s Outlook Web<br />
Access?<br />
Ah, my little zicklein, this is something new for you to enjoy! Simply log in, then click the<br />
"Options" button in the bottom left-hand corner. At the bottom of the next screen, there's a<br />
"Change Password" button. Einfach!<br />
Q2<br />
Baby Genius, is it OK to listen to streaming radio or watch movies on the<br />
internet?<br />
Achtung! Absolutely not! We have customers that use our websites, we have coworkers that<br />
have tools they must access on the web, and we have our own email traffic to protect. So, no<br />
streaming video, mein freund!<br />
From the Baby Genius<br />
If you have any other questions<br />
you want answered,<br />
write Baby Genius at:<br />
Q3<br />
Baby Genius, when will we all be on the same email system?<br />
Bgenius<br />
@columbiaresearch.com<br />
Good question! Panama City has been connected to our system in August. Over the rest of<br />
the quarter, we will be linking up Crystal City and Alexandria. We will also be picking a new<br />
domain name for the new shared email! Sehr aufregend!<br />
<strong>The</strong> answers will be posted<br />
each quarter in the<br />
newsletter.
THE COLUMBIA GROUP<br />
Page 6<br />
OPINION COLUMN: MENTORING – A PIECE OF THE GROWTH<br />
MANAGEMENT PUZZLE<br />
By Alan Arehart<br />
aarehart@computerproductsinc.com<br />
Task Leader- NAVSEA Reconciliation<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> is aggressively<br />
seeking new business. As<br />
the company grows, new openings<br />
will be presented to the<br />
organization’s employees, and<br />
the roles of team members may<br />
change. Mentoring provides one<br />
strategy for adapting to our dynamic<br />
environment.<br />
Do not just train your team<br />
members. Mentor them! In my<br />
opinion, mentoring is not just<br />
the official training that is done,<br />
so that deliverables are completed.<br />
It is showing less experienced<br />
employees little tips and<br />
tricks picked up over the course<br />
of a career.<br />
For example, junior team members<br />
need to e-mail customers a<br />
legitimate question concerning a<br />
document produced by said client.<br />
As a mentor, you might let<br />
the team member know that<br />
they will probably get a quicker<br />
response, provided it is not classified<br />
material, if a copy of the<br />
document is attached to the e-<br />
mail. By attaching the file, clients<br />
do not have to spend extra<br />
time hunting down a copy. This<br />
little trick also works for more<br />
than just clients.<br />
Another example of mentoring<br />
would be having a junior person<br />
attend occasional client meetings.<br />
Junior person beware! A<br />
good client will ask you a question<br />
to test your knowledge, and<br />
if you are thrown for a loop, a<br />
good mentor will intervene, answer<br />
the question for you, and<br />
redirect to you a question that is<br />
more in line with your knowledge<br />
level.<br />
Everyone I know goes away in<br />
the end. As I see it, mentoring is<br />
gradually showing a junior team<br />
member how to replace you in<br />
your current position under a<br />
controlled situation, rather than<br />
a fire fight. Mentoring provides<br />
a win-win-win-win situation.<br />
“Mentoring provides a winwin-win-win<br />
situation.”<br />
WHO WINS?<br />
First, junior team members win<br />
as a result of growth. Additionally,<br />
they become members of<br />
the client / contractor team<br />
and not just employees of the<br />
company.<br />
Second, <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong><br />
wins because junior team<br />
members are less likely to<br />
leave, if they feel a promotion<br />
is probable. Billable hours are<br />
not lost due to turnover. Additionally,<br />
when a position does<br />
open due to expansion, the<br />
company can more likely promote<br />
from within for the senior<br />
position, and recruit from outside<br />
for the junior position<br />
which usually provides a<br />
greater applicant pool. Also, if<br />
it is necessary for the customer<br />
to reduce funding, and the<br />
choice is between two contractors,<br />
the fact that the client<br />
would have to cut the “people”<br />
they have worked with at <strong>The</strong><br />
<strong>Columbia</strong> <strong>Group</strong>, rather than<br />
the “billable hours” they received<br />
from Company XYZ may<br />
become a factor.<br />
Third, senior team members<br />
win. Because they have been<br />
mentoring a replacement, they<br />
do not have to do as much<br />
“checking up,” during their time<br />
out of the office. Not everything<br />
can be dealt with by the<br />
junior person, but they will help<br />
put a big dent in the pile.<br />
Fourth, customers win. If the<br />
senior <strong>Columbia</strong> <strong>Group</strong> contractor<br />
is promoted away onto another<br />
engagement, and the<br />
junior person is promoted in<br />
his/her place, customers do<br />
not need to build a working<br />
relationship from scratch with a<br />
completely new individual.<br />
<strong>The</strong>y get to deal with a known<br />
commodity that already has a<br />
track record of helping them to<br />
complete their tasks and<br />
achieve their goals.<br />
So with just a small investment<br />
of time and effort, mentoring<br />
can provide four wins and no<br />
losses, a perfect record for a<br />
winning team! Managers think<br />
about it, junior team members<br />
ask about it.<br />
If you would like to be like Alan<br />
Arehart and submit an opinion<br />
articles on any <strong>TCG</strong> related<br />
topic, please email your idea to<br />
Anne Hagen at<br />
Ahagen<br />
@<br />
columbiaresearch.com<br />
<strong>The</strong> suggested length is 360<br />
words, but submissions of any<br />
length will be considered.
THE COLUMBIA GROUP<br />
Page 7<br />
COMMUNITY INVOLVEMENT: BAND OF BROTHERS<br />
By Mickey S. Sullivant<br />
M ISSION STATEMENT<br />
“<strong>The</strong> Band of Brothers USMC Motorcycle Riding Club is an<br />
organization dedicated to supporting veterans, Marine Corps<br />
related functions, charitable organizations and to keeping POW/<br />
MIA awareness alive. <strong>The</strong> purpose of the club is to foster a<br />
brotherhood dedicated to veterans and the sport of motorcycle<br />
riding. We are a family oriented club. Our members act in good<br />
faith with other members, and they uphold the traditions of the<br />
United States Marine Corps. Within the Band of Brothers there is<br />
no distinction of military rank.”<br />
<strong>The</strong> Band of Brothers USMC Motorcycle<br />
Riding Club was established<br />
on the Marine Corps Birthday<br />
(10 Nov) 2002 at the Iwo<br />
Jima Memorial Wreath Laying<br />
Ceremony. <strong>The</strong> Club is made up<br />
of retired, former and active duty<br />
Marines and Corpsmen with a<br />
common love for the Marine<br />
Corps and Motorcycle riding.<br />
<strong>The</strong> Band of Brothers are just<br />
what their name says, “A Band of<br />
Brothers”. Throughout the Marine<br />
Corps you will always hear that<br />
Marines take care of their own.<br />
Recently and on more than one<br />
occasion, the “Brothers” truly<br />
lived up to that simple saying.<br />
During the month of June, the<br />
club lost one of their members<br />
and a subcontractor working on<br />
our Quantico IWS-ONS contract<br />
to a motorcycle accident. Immediately,<br />
the “extended family” went<br />
to work providing support to the<br />
family. Food, drinks, and water<br />
was brought in by club members<br />
and the Quantico Marine Corps<br />
League by the bag full. Assistance<br />
was provided through all<br />
aspects of the planning and execution<br />
of the final arrangements.<br />
On July 16th, the old saying was<br />
put to the test again when the<br />
Club President and a subcontractor<br />
working with us at Quantico<br />
was involved in a motorcycle accident.<br />
He was flown to Fairfax<br />
INOVA hospital where a 24 hour<br />
watch was set up to have Club<br />
presence and family support at<br />
all times. Funds were raised by<br />
club members to provide a hotel<br />
room and food for the immediate<br />
family just a few blocks from the<br />
hospital. Family members could<br />
then leave the hospital to get<br />
some rest while feeling reassured<br />
that there would always be an<br />
“extended family member” there.<br />
<strong>The</strong> watch was set up in four hour<br />
increments and was manned 24<br />
hours a day until the 10th of August<br />
at which time he was moved<br />
from the hospital to a rehabilitation<br />
unit in Mount Vernon.<br />
<strong>The</strong> Band of Brothers also participates<br />
in annual events such as,<br />
Toys for Tots, H&S Battalion Family<br />
Day/Bike Show aboard Quantico,<br />
Rolling Thunder, Purple<br />
Heart Ride to Bethesda to visit<br />
wounded troops. <strong>The</strong> club has<br />
also sent countless care packages<br />
to our troops deployed in<br />
Iraq and Afghanistan.<br />
For more information about the<br />
Band of Brothers Motorcycle<br />
Riding Club, please visit:<br />
www.bandofbrothersusmc.org or<br />
contact Mikey Sullivant at msullivant<br />
@ columbiaresearch.com.<br />
Mickey Sullivant is a Founding<br />
Member of the club and have sat<br />
on the Executive Board. He has<br />
been with <strong>TCG</strong> since January 06<br />
as a New Equipment Trainer/<br />
Fielder.<br />
COMMUNITY INVOLVEMENT: LIGHT THE<br />
NIGHT<br />
Light <strong>The</strong> Night is the Leukemia and Lymphoma Society’s annual evening<br />
fundraising walking campaign to celebrate and commemorate lives<br />
touched by cancer: Each fall, teams of friends, families and co-workers<br />
gather in cities and towns across America. <strong>The</strong>y walk in twilight, holding<br />
illuminated balloons-white for survivors and red for supporters. More<br />
than a walk, the evening includes music, food and activities for the entire<br />
family!<br />
Register at www.lightthenight.org or at 877.LTN.WALK (877-586-9255)<br />
<strong>The</strong> following Light <strong>The</strong> Night<br />
events are local:<br />
9/30/06—Prince William County,<br />
VA, 5PM<br />
10/07/06—Reston, VA, 5 PM<br />
10/14/06—Loudon County, VA,<br />
5PM<br />
10/14/06—Washington, DC, 5PM<br />
10/21/06—Montgomery County,<br />
MD, 5PM
Maritime Plaza Office<br />
1201 M. St. SE,<br />
Suite 010<br />
Washington, DC 20003<br />
Phone: 202-546-1435<br />
Fax: 202-546-0865<br />
www.columbiaresearch.com<br />
SO WHO ARE WE? WHAT DO WE CALL OURSELVES?<br />
By Rod Buck<br />
Corporate Branding! It reminds<br />
me of the old western movies or<br />
a more recent movie “City Slickers”.<br />
Branding Cattle with the<br />
ranch logo or listening to the old<br />
crusty cowboy “Curly” talk about<br />
knowing “Your One Thing”. So<br />
what is a brand? One definition is<br />
“A unique and identifiable symbol,<br />
association, name or trademark<br />
which serves to differentiate<br />
competing products or services.<br />
Serves as a physical and<br />
emotional trigger to create a relationship<br />
between consumers and<br />
a product or service.”<br />
We may not be branding experts,<br />
but all of us can relate to strong<br />
brands we see in the marketplace.<br />
What do you think of when<br />
General Dynamics, the United<br />
States Marine Corps, or the former<br />
Anteon are mentioned in a<br />
conversation? How about Geico,<br />
CNN or <strong>The</strong> Naval Academy? Perhaps<br />
more importantly, what do<br />
you want our customers, partners<br />
or prospective employees to think<br />
of when they hear or see our<br />
trade name “<strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>”? You probably want these<br />
constituents to think of our:<br />
Key Attributes: Competent in their<br />
performance, supportive, good<br />
team players, responsive, customer<br />
care, trustworthy, intelligent,<br />
friendly, communicative,<br />
etc…<br />
You probably also want these<br />
constituents to think of:<br />
Our Vision: To be a leading full<br />
service provider to technical services<br />
support programs of the<br />
United States Military.<br />
Our Mission: Growth built on outstanding<br />
customer service and a<br />
highly desirable environment for<br />
our employees.<br />
So how are we going to brand<br />
ourselves as <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>? What will be our branding<br />
process? Our branding process<br />
has three aspects:<br />
(1) Our corporate branding program:<br />
Anne Hagen, our Director<br />
of Corporate Communications<br />
has developed <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong> corporate branding program<br />
and will be sharing this with<br />
all of us in the coming weeks.<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> branding<br />
program walks us through customer<br />
communications, answering<br />
the phone, voicemails and<br />
email signatures, and the fun<br />
stuff like coffee mugs, shirts and<br />
lanyards.<br />
(2) Second is consistent use of<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> as our trade<br />
name by all of us at all times. I<br />
know this will take some getting<br />
used to, but you will find it easier<br />
than you think. All of us will need<br />
to proactively speak of our brand,<br />
and we will have to occasionally<br />
correct customers and partners<br />
as to what our trade name is …<br />
“We are now known as <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>”. Our internal pride<br />
in the traditions of CPI and CRC<br />
will need to translate into pride in<br />
the traditions of <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>. Our occasional internal<br />
competition as to who was better:<br />
CPI or CRC can now be laid to<br />
rest as we are now one … <strong>The</strong><br />
<strong>Columbia</strong> <strong>Group</strong>.<br />
(3) Most importantly is what really<br />
drives our brand in the market<br />
place. We have to continue exhibiting<br />
our Key Attributes as support<br />
contractors to our country’s<br />
military. This is the easiest of the<br />
three aspects of our branding<br />
program. We already strive to do<br />
this. We are already well known<br />
for our Key Attributes and we<br />
keep getting better every day. It<br />
could be argued that this is the<br />
only necessary part of our branding<br />
program. <strong>The</strong> rest is just nomenclature<br />
and may or may not<br />
make a difference. Not entirely<br />
true… Our customers and constituents<br />
do need to recognize us<br />
by a single name. What else will<br />
they be able to relate our Key<br />
Attributes to? How else will they<br />
be able to communicate our key<br />
attributes to their constituents?<br />
In the coming months, we will<br />
finally become <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>. It will be official. Anne will<br />
lead our branding program. <strong>The</strong><br />
rest of us will do three things:<br />
follow Anne’s directions, always<br />
refer to us as <strong>The</strong> <strong>Columbia</strong><br />
<strong>Group</strong>, and continue providing<br />
the best support possible to our<br />
military customers.<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>!<br />
Panama City Office<br />
12310 Panama<br />
City Beach Parkway<br />
Panama City<br />
Beach, FL 32407<br />
850-234-8817<br />
Alexandria Office<br />
205 S. Whiting St.<br />
Suite 406<br />
Alexandria, VA<br />
22304<br />
703-212-8741<br />
Crystal City Office<br />
2011 Crystal Drive<br />
Suite 708<br />
Arlington, VA<br />
22202<br />
703-553-8904<br />
Quantico Office<br />
416 River Road<br />
Quantico, VA<br />
22134<br />
703-640-1010<br />
Fairfax Office<br />
(Administration)<br />
11211 Waples Mill<br />
Road, Suite 310<br />
Fairfax, VA 22030<br />
ABOUT THE COLUMBIA GROUP<br />
<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> was formed in 2005 with the business combination of CPI and <strong>Columbia</strong> Research Corporation (CRC).<br />
Both CPI and CRC have successful histories of providing the Department of Defense and other government agencies with logistics<br />
and acquisition management, engineering, financial management, information technology and program management<br />
services. <strong>The</strong>ir combination as <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> creates a broader, stronger, more competitive and more strategic professional<br />
services firm serving the defense community as a small business.