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Dedicated to<br />

Customer Satisfaction<br />

S UMMER 2006 ISSUE 05<br />

INSIDE THIS ISSUE:<br />

EMPLOYEE OF<br />

THE MONTH<br />

LETTER FROM<br />

OUR PRESIDENT<br />

WELCOME<br />

ABOARD<br />

PMS377 -<br />

AMPHIBIOUS<br />

WARFARE<br />

PROGRAMS<br />

THE EAGLE<br />

AWARDS: LET<br />

THE TRADITION<br />

PURSUE ITS<br />

COURSE<br />

1<br />

2<br />

2<br />

3<br />

<strong>TCG</strong> TECH TIPS 5<br />

OPINION<br />

COLUMN:<br />

MENTORING<br />

COMMUNITY<br />

INVOLVEMENT<br />

SO WHO ARE<br />

WE? WHAT DO<br />

WE CALL<br />

OURSELVES?<br />

NOTE<br />

4-5<br />

6<br />

7<br />

8<br />

EMPLOYEE OF THE MONTH<br />

BERHANE KASSA<br />

Berhane Kassa has been a<br />

consistently strong performer<br />

for <strong>TCG</strong> in a variety of roles<br />

during her tenure. She started<br />

out in 1997 supporting the<br />

WAMO application doing<br />

programming in oracle forms<br />

and revamping our documentation.<br />

She moved on to assist<br />

with our COBRA application<br />

where she spent several<br />

years honing her programming<br />

and web design skills. She<br />

developed training materials<br />

for COBRA and became one of<br />

the lead trainer for COBRA.<br />

More recently, she accepted<br />

the challenge of working on<br />

site supporting SEA 10 where<br />

she has become an expert in<br />

Civilian Manpower Budgeting.<br />

Berhane adds value to any<br />

project by providing insightful<br />

analysis and always looking<br />

for ways to improve processes<br />

to make them more efficient.<br />

BRENDA KASSIRIS<br />

Brenda Kassiris supports the<br />

NAVSEA comptroller onsite at<br />

the Washington Navy Yard.<br />

She is a valuable member to<br />

the Problem Disbursement<br />

Branch.<br />

<strong>The</strong>ir mission is to investigate<br />

and clear problem disbursement<br />

issues involving NAVSEA<br />

PEO's directorate field activities,<br />

DFAS an other commands.<br />

Brenda has received a<br />

personal commendations<br />

from the Branch Head and the<br />

Director. She is constantly<br />

searching for areas to assist<br />

the NAVSEA comptroller with<br />

accomplishing their goals and<br />

their mission while maintaining<br />

current efforts. Brenda<br />

represents <strong>TCG</strong> in a professional<br />

and dedicated manner<br />

while ensuring that NAVSEA is<br />

utilizing their funding in an<br />

efficient and effective manner<br />

to build and support the Navy<br />

fleet of ships.<br />

SHARON SMITH<br />

Sharon Smith started with<br />

<strong>TCG</strong> in October 2005 as a fulltime<br />

receptionist.<br />

What makes Sharon an employee<br />

of the month winner is<br />

her dedication for her work.<br />

She goes above and beyond<br />

the call of duty by accepting<br />

other responsibilities such as<br />

assisting with travel arrangements.<br />

Her dependability, reliability,<br />

punctuality and her<br />

willingness to help makes her<br />

true asset to the company.<br />

Customers, visitors and business<br />

partners remember her<br />

for her wonderful smile and<br />

warm greetings. She is the<br />

face of the company and we<br />

would not have it any other<br />

way!<br />

<strong>The</strong> next quarterly<br />

newsletter will be<br />

released on December 1,<br />

2006.<br />

If you want to contribute<br />

to the next newsletter,<br />

please contact Anne<br />

Hagen at ahagen @<br />

columbiaresearch.com<br />

APRIL Employee of the Month<br />

MAY Employee of the Month<br />

JUNE Employee of the Month


THE COLUMBIA GROUP<br />

Page 2<br />

LETTER FROM OUR PRESIDENT<br />

We are nearing the end of our client’s fiscal year and the end of our fiscal year at <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>. This is a time to measure how we have performed. This is also a time to begin planning for<br />

our next fiscal year. As most of you know, our primary measurements for performance are customer<br />

satisfaction and employee satisfaction. Our customer satisfaction metrics are currently strong and,<br />

thanks to all of you, have shown improvement throughout the year. Customer satisfaction is<br />

currently measured with a combination of quality assurance tools and customer feedback. <strong>The</strong> use<br />

of quality assurance tools will be expanded at our larger contracts in the coming year so our measurements<br />

will be more reliable. Employee satisfaction is also pretty good, but not good enough. As<br />

communicated in our Thursday Notes, our quarterly office visits are not always overwhelming<br />

endorsements of employee satisfaction. Many of the areas identified for improvement have already<br />

been addressed, several others are in process. But, we still have multiple areas for improvement in<br />

the coming months. In the coming year, we are looking to adopt a periodic employee satisfaction<br />

survey that is anonymous and web-based. This will enable us to more reliably assess how we are<br />

doing. Thanks to Tim out of the Alexandria office for suggesting a survey process.<br />

Rod Buck, <strong>TCG</strong> President<br />

Financial performance is also important. I am very pleased to report that we are on track to meet our financial goals for the<br />

year. Our annual revenue should slightly exceed our plan of $23.8M. Our current revenue rate is approximate $28M a year. We<br />

are on track to achieve our goal of modest operating profitability of approximately 8% for the year which is consistent with industry<br />

averages for technical support services companies. While revenue and profitability have met or exceeded goals, our<br />

billing and collections need improvement. Our management and accounting support personnel need to remain focused on<br />

improving billing timeliness and accuracy. We then need to stay focused on collecting amounts billed.<br />

As reported in our last newsletter, our primary quarterly focus has been on improving our infrastructure to better support our<br />

recent and planned growth. Infrastructure includes accounting, human resources, electronic infrastructure, and management<br />

depth. I am pleased to report much progress so far. Some of our more visible improvements have been in electronic infrastructure,<br />

management depth, electronic timesheets, accounting responsiveness and recruiting. Many other less visible improvements<br />

have also been achieved. Over the next sixty days, more improvements will be made and we will be more prepared for<br />

future growth.<br />

In closing, I want to say thanks to all of you for your hard work and commitment to <strong>TCG</strong>. You should be proud of your achievements<br />

and the company you are building. Enjoy this newsletter. I think you will find it informative, interesting and fun.<br />

WELCOME ABOARD!<br />

S UMMARY<br />

M AY<br />

J UNE<br />

July<br />

A UGUST<br />

Washington, DC<br />

+ 10 empl.<br />

Arlington—NAVY<br />

ANEX<br />

+ 4 empl.<br />

Crystal City<br />

+ 1 empl.<br />

Quantico<br />

+ 5 empl.<br />

Panama City<br />

+ 10 empl.<br />

Woodbridge<br />

+ 3 empl.<br />

Arlington—NAVY ANEX<br />

• Frederick Anderson<br />

Panama City<br />

• Douglas Guardino<br />

• Karl Lindman<br />

• Devin Paul<br />

• Stephen Smith<br />

Quantico<br />

• Thomas Anable<br />

• Patrick Hall<br />

Washington, DC<br />

• Tracy Glenn<br />

• Anne Hagen<br />

• Larry Jones<br />

• Paul Komla<br />

• William Mohney<br />

• Courtney Roberts<br />

• Jody Siscoe<br />

Arlington—NAVY ANEX<br />

• Philip Kim<br />

• Raul Ludert<br />

Panama City<br />

• Philip Bouxsein<br />

• Joseph Colamaria<br />

• Harry Kimbler<br />

• Michael Wilsdorf<br />

Washington, DC<br />

• Christine Hoover<br />

• Damien Parker<br />

Panama City<br />

• Vandon Henry<br />

• Patrick Tancredi<br />

Woodbridge<br />

• Charles Cole<br />

• Nakisha Moore<br />

Washington, DC<br />

• John Boyce<br />

Arlington—NAVY ANEX<br />

• Edelina Villavicencio<br />

Crystal City<br />

• Marck Parcells<br />

Quantico<br />

• Paul Brygider<br />

Woodbridge<br />

• La Tosha Kendrick<br />

Total<br />

+ 33 empl.<br />

Quantico<br />

• Allen Boothby<br />

• Michael Danhires<br />

W ELCOME ABOARD!


ISSUE 05<br />

Page 3<br />

PMS377 - AMPHIBIOUS WARFARE PROGRAMS<br />

By Larry Jones<br />

Photo Left to Right:<br />

TEAM PROFILE<br />

Robert Farrell — LCAC Lifecycle Support/Design Manager Support<br />

& 377 Team Leader; Joe Faltisco - LCAC SLEP Contract Coordination;<br />

Jessica Burdine - LHA-6 Program Support; Lafon King - LHA-6<br />

Logistics Support; Michelle Guy - Deputy Program Manager<br />

PMS377B, Administrative Support; Dawin Wright - LCAC Craft Alteration<br />

Coordination; Derrick Wagner - LHA-6 Logistics Support;<br />

and Larry Jones - VP Ship Programs<br />

Not in the photo:<br />

Collin McMillan, LCAC Logistics Support<br />

Seabasing is a key tenet of the Chief of Naval Operations’<br />

Seapower 21 Strategy. PMS 377, the Amphibious Warfare<br />

Program, plays a key role in the successful execution of<br />

that strategic arm by its oversight of such programs as the<br />

building of MAKIN ISLAND (LHD-8); just recently christened<br />

in Pascagoula, the development of a new class of<br />

amphibious assault ships: the LHA (R) class and the Landing<br />

Craft Air Cushion (LCAC) program.<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>, as a subcontractor to CSC, provides<br />

direct support to the Program Manager, Amphibious Warfare<br />

Program PMS377. Our personnel are involved in a<br />

number of aspects of the program’s operations. As Bob<br />

Farrell, our 377 Team Leader states “Getting Marines<br />

safely and quickly to any hot spot, and being able to keep<br />

them there is what our efforts are all about.” Members of<br />

our team provide administrative support directly to the<br />

Deputy Program Manager as well as Programmatic, Engineering<br />

and Logistics support to the following platforms:<br />

LHA(R), LHD, and LCAC. In addition to providing acquisition<br />

related services for the platforms, <strong>TCG</strong> also supports<br />

the Life Cycle management of the LCAC. A key focus for<br />

our support has been to the PMS377 Logistics Manager<br />

for all facets of logistics for the Life Cycle and Acquisition<br />

Management Programs.<br />

<strong>The</strong> LCAC has been a vital part of the Navy’s ability to rapidly<br />

transport Marines and equipment from the large deck<br />

amphibious platforms at sea to a beachhead and farther<br />

inland if necessary. <strong>TCG</strong> participates in a variety of ways,<br />

principally in Life Cycle Management, administration of<br />

the LCAC alteration development program, and key support<br />

in the area of the LCAC Service Life Extension Program<br />

(SLEP). At times, there have been as many as 25<br />

alterations moving through the review process, which requires<br />

significant interaction with various stakeholders to<br />

keep these needed alterations flowing.<br />

Our team also provides integrated logistic as well as programmatic<br />

support for the LHA (R) program. <strong>The</strong>se areas<br />

such as Contract Deliverable Requirements Lists (CDRLs),<br />

Technical writing and preparation and editing of a variety<br />

of correspondence, to name but a few, require patience<br />

and significant attention to details.<br />

<strong>The</strong> program itself continues to be fast paced. With MAKIN<br />

ISLAND now christened and proceeding towards commissioning,<br />

LHA(R), now designated LHA 6, moving towards<br />

production and the LCACs being counted on for long and<br />

productive service, Bob and his team will continue to be on<br />

the cutting edge of support for PMS 377.<br />

Being able to rapidly deliver air and land forces safely and<br />

in an effective manner is a key element of the Navy Marine<br />

Corps team being ready to answer the call, anywhere<br />

around the world. Our <strong>TCG</strong> team is helping to ensure just<br />

that, and all are marked by and appreciated for their positive<br />

attitude and willingness to do whatever it takes for the<br />

success of the team and program.<br />

Tyrone Davis<br />

1964 — 2006<br />

On July 21st, <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> and the PMS 377<br />

Support Team lost a dear friend and colleague with the<br />

sudden and unexpected passing of Tyrone Davis. Ty, or<br />

T-Bone as he was affectionately known, was a stalwart<br />

and valued member of our team for the past several<br />

years and was a vital cog in the integrated logistics support<br />

for the MAKIN ISLAND (LHD-8). A Navy veteran and<br />

submarine sailor, Ty continued to serve our nation as a<br />

logistics specialist and private contractor in the Washington<br />

area subsequent to his separation from the service<br />

in 1988. Ty was also an avid sports enthusiast and<br />

spent a large portion of his time giving back to the community<br />

such as in coaching T-ball. He was devoted to his<br />

family and touched the lives of everyone that he met.<br />

<strong>The</strong> <strong>TCG</strong> family will deeply miss Tyrone and extend our<br />

condolences to his family.


THE COLUMBIA GROUP<br />

Page 4<br />

THE EAGLE AWARDS: LET THE TRADITION PURSUE ITS COURSE<br />

1979<br />

1981 1982 1983 1987 1988<br />

1990 1991 1995 1996<br />

2005<br />

2006<br />

Mike Deleo<br />

Frank<br />

Hamilton<br />

Paul Mulherin<br />

Chris Young<br />

Jane Wallace<br />

Processing Ctr<br />

Pat Coleman<br />

Herb Dagen<br />

Kevin Logie<br />

Jerry Mcguire*<br />

Accounting<br />

Department<br />

John<br />

Phillips<br />

Ross Lindman<br />

Greg MacGill<br />

Dr. Norman<br />

Witbeck<br />

Jim<br />

Miltenburger<br />

Tom Copsey<br />

Lorrena Hess *<br />

Dr. Ed<br />

Thompson *<br />

Pat Coleman<br />

Tom Copsey<br />

Jerry Mcguire<br />

Tony<br />

Cheesebrew<br />

Ken Fleming<br />

Chris Young<br />

Tom Copsey<br />

Jerry Mcguire<br />

Tony Sutphin<br />

Ralph Marston<br />

Adam Jones<br />

* May not be the accurate year winners received the award<br />

<strong>The</strong> Eagle Award was founded in 1979 by Dr. Norman<br />

Witbeck, founder of <strong>Columbia</strong> Research Corporation<br />

and Senior Advisor of <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>, and since its<br />

inception, thirty awards were presented. Dr. Witbeck<br />

realized early on that anyone in the company dedicating<br />

their maximum effort ought to receive something as an<br />

acknowledgement and recognition to their exemplary<br />

professionalism and success in their business development<br />

efforts. During a lunch staff meeting, Dr. Witbeck<br />

communicated his vision to his senior staff and various<br />

ideas were discussed. <strong>The</strong> one that retained everyone’s<br />

attention was the ‘Eagle Award,’ an idea suggested by<br />

Patty Parker, Former Vice-President of <strong>Columbia</strong> Research<br />

Corporation. So, in 1979, Jim Miltenburger received<br />

the first award for the proposal he wrote for the<br />

surface ship sonar logistics effort and this was the starting<br />

point of an everlasting tradition defined by excellence<br />

and commitment.<br />

“<strong>The</strong> Eagle Award is presented to any employee<br />

who played a major role in a proposal that<br />

resulted in a contract award of $1 million or<br />

more.”<br />

In the history of the Eagle Award, only two people won<br />

three awards and Thomas Copsey was one of them.<br />

Tom, who has been with the company for over 25 years,<br />

won his last award in 1990 and in Dr. Witbeck’s mind<br />

“while every single award given was well-deserved, this<br />

one was the most unusual, the most deserving, and the<br />

most notable because of the challenge it represented.”<br />

This contract was for Surface Ship Electronic Warfare<br />

ILS support which eventually became part of the Surface<br />

Ship Self Defense System (SSDS). What made this<br />

award unusual was that it was an unrestricted competition<br />

where the company took it from two incumbent big<br />

Tom Copsey & His $10,000<br />

Reward (1990)<br />

businesses. Tom still laughs<br />

about the way he was given his<br />

$10,000 prize. “Instead of giving<br />

me a check, they had stacked a<br />

table with a pile of 10,000 $1<br />

dollar bills. My trip to the bank<br />

was… memorable!”<br />

In some cases, the true winner<br />

was not an individual but a group<br />

that would be recognized as<br />

such. In 1991, the entire accounting<br />

department was recognized<br />

for its efforts and before<br />

PCs were common in the workplace,<br />

back when there were<br />

processing centers, the company’s<br />

processing center was<br />

awarded one as well (1982).<br />

Traditionally, Dr. Witbeck who was involved in every business<br />

proposal would decide and discuss his decision over with his<br />

senior staff. Since the merger, it was decided that this CRC<br />

tradition will become a <strong>TCG</strong> tradition as well and its mission<br />

will be followed.<br />

What Does a Winner Receive?<br />

• 1st Time Winner: Eagle Award Statue<br />

• 2nd Time Winner: $1,000 Check<br />

• 3rd Time Winner: $10,000 Check<br />

Even though it is customary that corporate officers cannot<br />

win this award, Dr. Witbeck was surprised to receive one: “I<br />

was happy to receive an award but it was really a group<br />

award!” Jerry Mcguire, who was the second person to win<br />

three awards, fell victim to that rule as at the time he re-


ISSUE 05<br />

Page 5<br />

THE EAGLE AWARDS: LET THE TRADITION PURSUE ITS COURSE (CONT.)<br />

ceived his third award, he was a vice president, thus making him ineligible to receive the<br />

$10,000 prize.<br />

What makes this award so valuable is that it is not given automatically every year and the<br />

number of recipients greatly differs each time. <strong>The</strong> longest gap is as long as nine years<br />

with Adam Jones to break the curse in 2005. In 2006, the newly merged company has<br />

known a tremendous growth, which triggered management to recognize participants to<br />

this growth by presenting three of these coveted Eagle Awards:<br />

• Dr. Norman Witbeck for his work in winning the Swimmer Delivery Vehicle contract;<br />

• Greg MacGill for his work in winning the USMC Logistics Modernization contract;<br />

• Ross Lindman for his work in winning the Remote Minehunting System DDG Installation<br />

Support contract.<br />

Thank you to Dr. Witbeck, Mary<br />

Anne Matsko, Craig Peery, and<br />

Tom Copsey for contributing<br />

information to make this<br />

article happen!<br />

Ross Lindman, Award Winner Dr. Norman Witbeck, Award Winner Greg Macgill, Award Winner<br />

<strong>TCG</strong> TECH TIPS<br />

Q1<br />

Baby Genius, how do I reset my password when I use <strong>TCG</strong>'s Outlook Web<br />

Access?<br />

Ah, my little zicklein, this is something new for you to enjoy! Simply log in, then click the<br />

"Options" button in the bottom left-hand corner. At the bottom of the next screen, there's a<br />

"Change Password" button. Einfach!<br />

Q2<br />

Baby Genius, is it OK to listen to streaming radio or watch movies on the<br />

internet?<br />

Achtung! Absolutely not! We have customers that use our websites, we have coworkers that<br />

have tools they must access on the web, and we have our own email traffic to protect. So, no<br />

streaming video, mein freund!<br />

From the Baby Genius<br />

If you have any other questions<br />

you want answered,<br />

write Baby Genius at:<br />

Q3<br />

Baby Genius, when will we all be on the same email system?<br />

Bgenius<br />

@columbiaresearch.com<br />

Good question! Panama City has been connected to our system in August. Over the rest of<br />

the quarter, we will be linking up Crystal City and Alexandria. We will also be picking a new<br />

domain name for the new shared email! Sehr aufregend!<br />

<strong>The</strong> answers will be posted<br />

each quarter in the<br />

newsletter.


THE COLUMBIA GROUP<br />

Page 6<br />

OPINION COLUMN: MENTORING – A PIECE OF THE GROWTH<br />

MANAGEMENT PUZZLE<br />

By Alan Arehart<br />

aarehart@computerproductsinc.com<br />

Task Leader- NAVSEA Reconciliation<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> is aggressively<br />

seeking new business. As<br />

the company grows, new openings<br />

will be presented to the<br />

organization’s employees, and<br />

the roles of team members may<br />

change. Mentoring provides one<br />

strategy for adapting to our dynamic<br />

environment.<br />

Do not just train your team<br />

members. Mentor them! In my<br />

opinion, mentoring is not just<br />

the official training that is done,<br />

so that deliverables are completed.<br />

It is showing less experienced<br />

employees little tips and<br />

tricks picked up over the course<br />

of a career.<br />

For example, junior team members<br />

need to e-mail customers a<br />

legitimate question concerning a<br />

document produced by said client.<br />

As a mentor, you might let<br />

the team member know that<br />

they will probably get a quicker<br />

response, provided it is not classified<br />

material, if a copy of the<br />

document is attached to the e-<br />

mail. By attaching the file, clients<br />

do not have to spend extra<br />

time hunting down a copy. This<br />

little trick also works for more<br />

than just clients.<br />

Another example of mentoring<br />

would be having a junior person<br />

attend occasional client meetings.<br />

Junior person beware! A<br />

good client will ask you a question<br />

to test your knowledge, and<br />

if you are thrown for a loop, a<br />

good mentor will intervene, answer<br />

the question for you, and<br />

redirect to you a question that is<br />

more in line with your knowledge<br />

level.<br />

Everyone I know goes away in<br />

the end. As I see it, mentoring is<br />

gradually showing a junior team<br />

member how to replace you in<br />

your current position under a<br />

controlled situation, rather than<br />

a fire fight. Mentoring provides<br />

a win-win-win-win situation.<br />

“Mentoring provides a winwin-win-win<br />

situation.”<br />

WHO WINS?<br />

First, junior team members win<br />

as a result of growth. Additionally,<br />

they become members of<br />

the client / contractor team<br />

and not just employees of the<br />

company.<br />

Second, <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong><br />

wins because junior team<br />

members are less likely to<br />

leave, if they feel a promotion<br />

is probable. Billable hours are<br />

not lost due to turnover. Additionally,<br />

when a position does<br />

open due to expansion, the<br />

company can more likely promote<br />

from within for the senior<br />

position, and recruit from outside<br />

for the junior position<br />

which usually provides a<br />

greater applicant pool. Also, if<br />

it is necessary for the customer<br />

to reduce funding, and the<br />

choice is between two contractors,<br />

the fact that the client<br />

would have to cut the “people”<br />

they have worked with at <strong>The</strong><br />

<strong>Columbia</strong> <strong>Group</strong>, rather than<br />

the “billable hours” they received<br />

from Company XYZ may<br />

become a factor.<br />

Third, senior team members<br />

win. Because they have been<br />

mentoring a replacement, they<br />

do not have to do as much<br />

“checking up,” during their time<br />

out of the office. Not everything<br />

can be dealt with by the<br />

junior person, but they will help<br />

put a big dent in the pile.<br />

Fourth, customers win. If the<br />

senior <strong>Columbia</strong> <strong>Group</strong> contractor<br />

is promoted away onto another<br />

engagement, and the<br />

junior person is promoted in<br />

his/her place, customers do<br />

not need to build a working<br />

relationship from scratch with a<br />

completely new individual.<br />

<strong>The</strong>y get to deal with a known<br />

commodity that already has a<br />

track record of helping them to<br />

complete their tasks and<br />

achieve their goals.<br />

So with just a small investment<br />

of time and effort, mentoring<br />

can provide four wins and no<br />

losses, a perfect record for a<br />

winning team! Managers think<br />

about it, junior team members<br />

ask about it.<br />

If you would like to be like Alan<br />

Arehart and submit an opinion<br />

articles on any <strong>TCG</strong> related<br />

topic, please email your idea to<br />

Anne Hagen at<br />

Ahagen<br />

@<br />

columbiaresearch.com<br />

<strong>The</strong> suggested length is 360<br />

words, but submissions of any<br />

length will be considered.


THE COLUMBIA GROUP<br />

Page 7<br />

COMMUNITY INVOLVEMENT: BAND OF BROTHERS<br />

By Mickey S. Sullivant<br />

M ISSION STATEMENT<br />

“<strong>The</strong> Band of Brothers USMC Motorcycle Riding Club is an<br />

organization dedicated to supporting veterans, Marine Corps<br />

related functions, charitable organizations and to keeping POW/<br />

MIA awareness alive. <strong>The</strong> purpose of the club is to foster a<br />

brotherhood dedicated to veterans and the sport of motorcycle<br />

riding. We are a family oriented club. Our members act in good<br />

faith with other members, and they uphold the traditions of the<br />

United States Marine Corps. Within the Band of Brothers there is<br />

no distinction of military rank.”<br />

<strong>The</strong> Band of Brothers USMC Motorcycle<br />

Riding Club was established<br />

on the Marine Corps Birthday<br />

(10 Nov) 2002 at the Iwo<br />

Jima Memorial Wreath Laying<br />

Ceremony. <strong>The</strong> Club is made up<br />

of retired, former and active duty<br />

Marines and Corpsmen with a<br />

common love for the Marine<br />

Corps and Motorcycle riding.<br />

<strong>The</strong> Band of Brothers are just<br />

what their name says, “A Band of<br />

Brothers”. Throughout the Marine<br />

Corps you will always hear that<br />

Marines take care of their own.<br />

Recently and on more than one<br />

occasion, the “Brothers” truly<br />

lived up to that simple saying.<br />

During the month of June, the<br />

club lost one of their members<br />

and a subcontractor working on<br />

our Quantico IWS-ONS contract<br />

to a motorcycle accident. Immediately,<br />

the “extended family” went<br />

to work providing support to the<br />

family. Food, drinks, and water<br />

was brought in by club members<br />

and the Quantico Marine Corps<br />

League by the bag full. Assistance<br />

was provided through all<br />

aspects of the planning and execution<br />

of the final arrangements.<br />

On July 16th, the old saying was<br />

put to the test again when the<br />

Club President and a subcontractor<br />

working with us at Quantico<br />

was involved in a motorcycle accident.<br />

He was flown to Fairfax<br />

INOVA hospital where a 24 hour<br />

watch was set up to have Club<br />

presence and family support at<br />

all times. Funds were raised by<br />

club members to provide a hotel<br />

room and food for the immediate<br />

family just a few blocks from the<br />

hospital. Family members could<br />

then leave the hospital to get<br />

some rest while feeling reassured<br />

that there would always be an<br />

“extended family member” there.<br />

<strong>The</strong> watch was set up in four hour<br />

increments and was manned 24<br />

hours a day until the 10th of August<br />

at which time he was moved<br />

from the hospital to a rehabilitation<br />

unit in Mount Vernon.<br />

<strong>The</strong> Band of Brothers also participates<br />

in annual events such as,<br />

Toys for Tots, H&S Battalion Family<br />

Day/Bike Show aboard Quantico,<br />

Rolling Thunder, Purple<br />

Heart Ride to Bethesda to visit<br />

wounded troops. <strong>The</strong> club has<br />

also sent countless care packages<br />

to our troops deployed in<br />

Iraq and Afghanistan.<br />

For more information about the<br />

Band of Brothers Motorcycle<br />

Riding Club, please visit:<br />

www.bandofbrothersusmc.org or<br />

contact Mikey Sullivant at msullivant<br />

@ columbiaresearch.com.<br />

Mickey Sullivant is a Founding<br />

Member of the club and have sat<br />

on the Executive Board. He has<br />

been with <strong>TCG</strong> since January 06<br />

as a New Equipment Trainer/<br />

Fielder.<br />

COMMUNITY INVOLVEMENT: LIGHT THE<br />

NIGHT<br />

Light <strong>The</strong> Night is the Leukemia and Lymphoma Society’s annual evening<br />

fundraising walking campaign to celebrate and commemorate lives<br />

touched by cancer: Each fall, teams of friends, families and co-workers<br />

gather in cities and towns across America. <strong>The</strong>y walk in twilight, holding<br />

illuminated balloons-white for survivors and red for supporters. More<br />

than a walk, the evening includes music, food and activities for the entire<br />

family!<br />

Register at www.lightthenight.org or at 877.LTN.WALK (877-586-9255)<br />

<strong>The</strong> following Light <strong>The</strong> Night<br />

events are local:<br />

9/30/06—Prince William County,<br />

VA, 5PM<br />

10/07/06—Reston, VA, 5 PM<br />

10/14/06—Loudon County, VA,<br />

5PM<br />

10/14/06—Washington, DC, 5PM<br />

10/21/06—Montgomery County,<br />

MD, 5PM


Maritime Plaza Office<br />

1201 M. St. SE,<br />

Suite 010<br />

Washington, DC 20003<br />

Phone: 202-546-1435<br />

Fax: 202-546-0865<br />

www.columbiaresearch.com<br />

SO WHO ARE WE? WHAT DO WE CALL OURSELVES?<br />

By Rod Buck<br />

Corporate Branding! It reminds<br />

me of the old western movies or<br />

a more recent movie “City Slickers”.<br />

Branding Cattle with the<br />

ranch logo or listening to the old<br />

crusty cowboy “Curly” talk about<br />

knowing “Your One Thing”. So<br />

what is a brand? One definition is<br />

“A unique and identifiable symbol,<br />

association, name or trademark<br />

which serves to differentiate<br />

competing products or services.<br />

Serves as a physical and<br />

emotional trigger to create a relationship<br />

between consumers and<br />

a product or service.”<br />

We may not be branding experts,<br />

but all of us can relate to strong<br />

brands we see in the marketplace.<br />

What do you think of when<br />

General Dynamics, the United<br />

States Marine Corps, or the former<br />

Anteon are mentioned in a<br />

conversation? How about Geico,<br />

CNN or <strong>The</strong> Naval Academy? Perhaps<br />

more importantly, what do<br />

you want our customers, partners<br />

or prospective employees to think<br />

of when they hear or see our<br />

trade name “<strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>”? You probably want these<br />

constituents to think of our:<br />

Key Attributes: Competent in their<br />

performance, supportive, good<br />

team players, responsive, customer<br />

care, trustworthy, intelligent,<br />

friendly, communicative,<br />

etc…<br />

You probably also want these<br />

constituents to think of:<br />

Our Vision: To be a leading full<br />

service provider to technical services<br />

support programs of the<br />

United States Military.<br />

Our Mission: Growth built on outstanding<br />

customer service and a<br />

highly desirable environment for<br />

our employees.<br />

So how are we going to brand<br />

ourselves as <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>? What will be our branding<br />

process? Our branding process<br />

has three aspects:<br />

(1) Our corporate branding program:<br />

Anne Hagen, our Director<br />

of Corporate Communications<br />

has developed <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong> corporate branding program<br />

and will be sharing this with<br />

all of us in the coming weeks.<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> branding<br />

program walks us through customer<br />

communications, answering<br />

the phone, voicemails and<br />

email signatures, and the fun<br />

stuff like coffee mugs, shirts and<br />

lanyards.<br />

(2) Second is consistent use of<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> as our trade<br />

name by all of us at all times. I<br />

know this will take some getting<br />

used to, but you will find it easier<br />

than you think. All of us will need<br />

to proactively speak of our brand,<br />

and we will have to occasionally<br />

correct customers and partners<br />

as to what our trade name is …<br />

“We are now known as <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>”. Our internal pride<br />

in the traditions of CPI and CRC<br />

will need to translate into pride in<br />

the traditions of <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>. Our occasional internal<br />

competition as to who was better:<br />

CPI or CRC can now be laid to<br />

rest as we are now one … <strong>The</strong><br />

<strong>Columbia</strong> <strong>Group</strong>.<br />

(3) Most importantly is what really<br />

drives our brand in the market<br />

place. We have to continue exhibiting<br />

our Key Attributes as support<br />

contractors to our country’s<br />

military. This is the easiest of the<br />

three aspects of our branding<br />

program. We already strive to do<br />

this. We are already well known<br />

for our Key Attributes and we<br />

keep getting better every day. It<br />

could be argued that this is the<br />

only necessary part of our branding<br />

program. <strong>The</strong> rest is just nomenclature<br />

and may or may not<br />

make a difference. Not entirely<br />

true… Our customers and constituents<br />

do need to recognize us<br />

by a single name. What else will<br />

they be able to relate our Key<br />

Attributes to? How else will they<br />

be able to communicate our key<br />

attributes to their constituents?<br />

In the coming months, we will<br />

finally become <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>. It will be official. Anne will<br />

lead our branding program. <strong>The</strong><br />

rest of us will do three things:<br />

follow Anne’s directions, always<br />

refer to us as <strong>The</strong> <strong>Columbia</strong><br />

<strong>Group</strong>, and continue providing<br />

the best support possible to our<br />

military customers.<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong>!<br />

Panama City Office<br />

12310 Panama<br />

City Beach Parkway<br />

Panama City<br />

Beach, FL 32407<br />

850-234-8817<br />

Alexandria Office<br />

205 S. Whiting St.<br />

Suite 406<br />

Alexandria, VA<br />

22304<br />

703-212-8741<br />

Crystal City Office<br />

2011 Crystal Drive<br />

Suite 708<br />

Arlington, VA<br />

22202<br />

703-553-8904<br />

Quantico Office<br />

416 River Road<br />

Quantico, VA<br />

22134<br />

703-640-1010<br />

Fairfax Office<br />

(Administration)<br />

11211 Waples Mill<br />

Road, Suite 310<br />

Fairfax, VA 22030<br />

ABOUT THE COLUMBIA GROUP<br />

<strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> was formed in 2005 with the business combination of CPI and <strong>Columbia</strong> Research Corporation (CRC).<br />

Both CPI and CRC have successful histories of providing the Department of Defense and other government agencies with logistics<br />

and acquisition management, engineering, financial management, information technology and program management<br />

services. <strong>The</strong>ir combination as <strong>The</strong> <strong>Columbia</strong> <strong>Group</strong> creates a broader, stronger, more competitive and more strategic professional<br />

services firm serving the defense community as a small business.

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