International Student Handbook - The Southport School

2 The Southport School international Handbook
Table of Contents
Introduction................................................................. 3
Ask Questions.............................................................. 3
Relax and Be Patient.................................................... 3
Location............................................................................... 4
The Boarding Houses ................................................. 4
The Southport School Aerial Photograph......................... 4
Map of GC.......................................................................... 5
Information for Students.................................................... 5
Registered Courses............................................................. 5
Living in Australia............................................................... 5
Important internet sites for Overseas Students:......... 6
English Language Requirements........................................ 6
Legislation and Protection for International Students...... 6
State Legislation............................................................ 7
Course Details..................................................................... 7
Accommodation Options for International Students -.... 7
Boarding....................................................................... 7
School Holiday Arrangements.................................... 8
Communication.................................................................. 8
Classes and Teaching Staff.................................................. 8
Library ................................................................................ 9
Other Services..................................................................... 10
Student Services........................................................... 10
Studies Department..................................................... 10
Reception...................................................................... 10
Experiencing Problems....................................................... 10
School Expectations of you as a Student........................... 10
Orientation Day Checklist................................................. 12
Change of Address/Contact Details.................................. 12
Privacy................................................................................. 12
Code of Conduct................................................................ 13
Developing Positive Behaviour at The Southport School
13
Refund Policy...................................................................... 17
Students Living Arrangements and Welfare Policy .......... 19
Transfer Between Registered Providers............................. 21
Transfer of Students .................................................... 21
Incoming Students....................................................... 21
Outgoing Students....................................................... 21
Transfer Procedure - Incoming Students.................... 22
Outgoing Students....................................................... 22
Complaints and Appeals..................................................... 24
Making a Complaint - Students/Parents/Guardians.. 24
Unsatisfactory attendance or progress........................ 25
Student Misbehaviour................................................. 25
Student Advice............................................................. 25
External Complaints and Appeals............................... 25
International Students Ombudsman.......................... 26
CRICOS Regulators.................................................... 26
Definitions.................................................................... 26
Complaints and Appeals Procedure............................ 26
Independent Mediation............................................... 27
Non Academic Progression or Poor Attendance........ 27
External Complaints and Appeals............................... 28
For Noting.................................................................... 28
Monitoring Course Progress.............................................. 29
Monitoring Attendance...................................................... 31
Deferment, Suspension or Cancellation of Study During
Enrolment........................................................................... 33
Deferment of Commencement of Study Requested by
Student.......................................................................... 33
Suspension of Study Requested by Student............... 33
Exclusion from Class (1–28 days)............................... 34
School Initiated Suspension of Studies (28+ days)... 34
Cancellation of Enrolment.......................................... 34
Critical Incident Policy ...................................................... 36
Example of a critical incident plan - injury to overseas
student ......................................................................... 38
Incident Report / Record.................................................... 40
Our School Vision.............................................................. 13