Open Door Summer 2012 - Dane Group

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Cheshire West and Chester Council Asset management Delivering Decent Homes An update on some of the investment contracts taking place during <strong>2012</strong>/13 Pictured far left are Resident Liason Officers Verna and Ann along with Contract Supervisor Mark Single To Double Glazing Conversion We will be carrying out this work to the remaining bungalows with single glazed windows in the Ellesmere Port and Neston area, 641 bungalows have benefitted from this programme work when it was completed in June. The Liverpool Road Estate, Neston and the Parklands area in Ellesmere Port will also benefit from full house double glazing conversion as this work is now being included as part of the External Works Programme at your, our residents, request. Kitchen and Bathroom Modernisation Programme We are still continuing in the Great Sutton area and are working with our residents to support them through this process. In the latter part of the year we plan to begin this work in the Grange Farm area. A tenant’s story During February we fitted a new kitchen for an elderly resident who suffers with dementia. Before the work could begin in her home, our Resident Liaison Officer, Verna and Contract Supervisor, Mark discussed with the resident and her family the work involved and agreed a date on which the work would begin. During the first week of scheduled kitchen work the resident’s family were unable to offer any support as they lived outside the Ellesmere Port area and were unable to take time off work. With the agreement of the resident’s family a neighbour offered support by holding a key for the resident, our Central Control service were informed of this, in case there were any problems outside normal office hours. Resident Liaison Officers, Ann and Verna helped the resident prepare for the fitting of the new kitchen by helping her to clear the kitchen area, packing items from page 6 cheshirewestandchester.gov.uk
Cheshire West and Chester Council cupboards safely in boxes. During the first week of the work either Verna or Ann visited the resident each day, made her a cup of tea and discussed with her the work that would be carried out that day. A diary was also left with details about the work that would be carried out so the resident could refer to this at any time during the day. Verna also visited in the evening to make sure that the resident had returned home safely from her daily outings and to check that they were happy with the work that had taken place that day. At the end of the first week it was apparent to Verna that the resident although very independent may be in need of additional support as the residents short term memory loss appeared more severe than first noticed. During the second week of the kitchen modernisation work a family member was able to provide support. Verna continued to visit providing details on how the family could obtain additional support for their “mum”. Verna also provided a copy of ‘In the Know’ newsletter and ‘Sheltered Housing’ handbook for their perusal. Customer feedback given after the completion of this kitchen was very positive - “it is lovely to meet such caring people. Thanks for everything. I am so grateful and I know mum is too. She is loving her new kitchen” Once we have completed work in the Great Sutton area we anticipate starting in the Grange Farm area in January 2013, if not sooner! We will be contacting residents on our first phase in Grange Farm over the next couple of months to invite them to an open evening, to discuss the work involved and view the type and colour options of kitchen units, wall tiles and flooring on offer. Transforming the Hawksley Bungalows. Our pilot scheme in Whitby area to over clad and reroof 16 Hawksley bungalows completed as planned in May. We have installed a lightweight roofing tile and rendered the chimney. The exterior of the bungalows have been insulated with thermal insulation which is made of a natural substance, and a brick slip applied on top, giving a brick work effect, the gable elevation has been part rendered. Environmental works such as fitting outside lights to the front and back, painting of sheds and installing a new link roof between the bungalow and shed have been carried out. Fencing and pathways have also been improved where necessary. The transformation as you can see from the “before” and “after” pictures is amazing. The residents are extremely happy with the results. By over cladding and re-roofing these bungalows we’re confident our residents will not only see that their homes look great but most importantly they will benefit from a reduction in their energy costs during the winter periods. Recent customer satisfaction feedback for this project has been positive from our residents - “I can no longer hear the rain on my roof” . During this financial year we will begin the over cladding and re-roofing of the Hawksley bungalows in the Rivacre area and this project will also include environmental works similar to those carried out on our Hawksley bunglows in Whitby. We aim to complete this work on the Rivacre Estate in two phases over the next two years, targeting 41 bungalows during <strong>2012</strong>/13 and completing the remaining 47 bungalows during 2013/14. During May, we invited residents on phase one of this project to an open evening at Overpool Community Centre. A short presentation was given providing details of the work involved. Residents were given an opportunity to ask questions and also had the opportunity to select colour choices for the roof tile and brick slip for their home. Photographs from the pilot project in Whitby were also on display providing residents with an idea of what the work entails. Information packs were also given to residents containing lots of useful information on the work, for them to review at their leisure. Any residents that were not able to attend the open evening were contacted and arrangements were made to carry out a home visit. Before After Offices open 8.30 am to 5.00 pm Monday to Thursday and 8.30 am to 4.30 pm on Friday. page 7
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Open Door Summer 2012 - Dane Group

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