Campervan Vacation in New Zealand Exploring ... - Chan Brothers

Love Letters
Truly Surprised
I like to advise that your Assistant Manager, Ms Tay Hui Ling
is really a role model for other travel consultants to follow.
I have had many experiences with travel consultants and
agencies, and I would say none of them could match the
services provide by Ms Tay.
I have recently booked 4 tickets for an Insight Tour thru Ms Tay
who has been very patient whilst we were deciding on all the
aspects of the tour.
We had to advise my sister-in-law who lives in Kuala Lumpur.
She and her husband are travelling with us.
My general impression of travel consultants is –
1) They are not so committed and forthcoming to provide the
service
2) They would not return call if there is a problem that they
cannot handle
3) They would avoid your calls or ask one of the colleagues
to handle it.
4) Then it is always difficult to get them on the phone and
even if you leave a message, they would not return the call.
5) They are not so patient when customers take time to
decide and make changes.
My experience with Ms Tay is completely the opposite and
this is the reason I say she is really a role model for others to
follow.
Ms Tay is a committed staff who always returns call or sends
email promptly without delay. She would answer all my
questions point by point.
Customers who receive such services will surely be delighted
as they are being served well. And I am one delighted
customer of Ms Tay.
I like to think that if all your travel consultants provide services
such as those of Ms Tay, Chan Brothers will be the champion
in service delivery in the Travel Industry in Singapore. This is the
Blue Ocean strategy that competing businesses should take
if they want to be different from the rest.
In summary, I like to say that Ms Tay is an asset to your
organisation and she has all the qualities (e.g. good listener
and knowledgeable) of a good travel consultant.
Yours sincerely,
Michael Chong
Experienced and Knowledgeable
Dear Sir,
My husband and I will like to express our thanks to the Chan
Brothers Travel for giving us a helpful and good tour leader,
Janice Lim to lead the tour.
We are regular customers of Chan Brothers - having gone to
tours such as Beijing last year, I found Janice Lim to be very
experienced and knowledgeable. She also made sure that
we enjoyed our tour daily and giving us her room numbers, in
case needed.
This is also the first time that I saw a tour leader followed the
bell boys daily to deliver our luggage safely to our rooms and
completed the job before going to her room to rest.
My husband and I had enjoyed this tour and are looking
forward to another tour with Chan Brothers in the near future.
Thank you.
Regards.
Mr and Mrs Tan Choon Huat
Professionalism and Quality Services
Together with my travelling companion Mdm. Ann Goh (Family
14), we have written in to compliment on the professionalism
and quality services rendered by our Tour Leader - Mr William
Joey Lewis.
The mutual respect, seamless cooperation and coordination
among William, our tour guide (Miss Ma) and driving captain
(Mr Ziang) were impressive. Definitely an experienced and
diligent team!
We were impressed and sincerely appreciate William and the
team’s efforts in taking such good care of us these 8 days.
The travelling schedules were well planned. The checking in
at the various hotels were efficiently carried out; no waiting
and hassles. Meals at the various restaurants were wellplanned
in advance. William and Miss Ma would ensure that
all dishes and related needs were duly provided; remain
within our sight until they are assured that we were all settled
and comfortable. These responsible attitudes deserved to be
commended.
There was also close coordination with DJ Ah Dong. The short
time he spent with us was definitely enjoyable. William’s
participation with Ah Dong at the gala dinner was a
definite winner. We admired William’s ability to adapt and
professionalism. Truly glad William was our Leader.
We brought back many many beautiful and fond memories
and made some new friends; made possible with a fine
dedicated tour leader, a thoughtful tour guide and a
professional driving captain. Thank you very much William
for such an enjoyable trip. Keep up the good work. We had
a True Holiday!
Dear William, wishing you continued success!
Best Regards
Anna Goh + Ann Goh
Fabulous Hokkaido Trip
Recently, I joined the Chan Brothers Travel’s Fabulous
Hokkaido package tour. It was from 18 to 24 March. We had
a tour leader, Kai Teng. The tour guide was Henry Chan and
a driver, Mr Ito.
It was a really great experience for both me and my sister. The
trip was smooth and interesting.
Thank you, Kai Teng, for bringing us around (with such big
group, I’m sure it was difficult to ensure that everybody is
accounted for all the time) Thank you, Mr Ito, for driving safely
and bring us around, on time but safely!
And especially thank you to Henry. You have so much
knowledge about Hokkaido and you were even able to
adjust our itinerary due to weather changes and yet not
affect the schedule and hotel stays during the whole trip! I
almost couldn’t believe you took a subject specifically about
Hokkaido during your study, you must know the island like the
back of your palms!
All in all, thank you so much for the wonderful experience!!
Sincerely,
Maria Mina Pribadi
Winner of WSQ Most Supportive Employer
Event Highlights
Platinum Winner in Reader’s Digest Trusted Brands 2012
We are pleased to announce Chan Brothers Travel is once again the only
Platinum winner (Travel Agent Category) of Reader’s Digest Trusted Brand for
4 years in a row.
To qualify for the prestigious Platinum Trusted Brand award, we had to achieve
scores more than double that of our nearest competitor and ratings at least
• Trustworthiness
• Image Credibility
• Quality
• Value
• Understanding of Customer Needs
• Innovation
Inspired by this vote of consumer trust and confidence, we are impassioned
to elevate travel service excellence with continued innovation, better quality
and greater value.
Chan Brothers Travel is also the winner for the WSQ Most Supportive Employer in the Tour and Travel Category by
distinguishing ourselves through various WSQ training and workforce development schemes to provide good career
pathways and training opportunities for our employees.
The award is organised by the Workforce Development Agency (WDA) to reward the efforts of companies in supporting
WSQ through the hiring of WSQ graduates, sending staff for WSQ training and adopting of WSQ schemes.
“To maintain its competitive edge, Chan Brothers is relentless about motivating its staff through
training. Through WSQ workforce development initiatives, its employees have been at the forefront of
tourism trends and technology. They also work alongside mid-career switchers and the unemployed
through participation in the inaugural Professional Conversion Programme.
To Chan Brothers, its next exciting destination is where its staff can flourish through new learning
opportunities and take its business into the future.” – Ms Chan Guat Cheng, Executive Director
If you are already on our Facebook
page (https://www.facebook.
com/ChanBrothersTravelSG), you
may have already known the Korea
Trailblazer series is well underway.
The Korea National Tourism Organization and Chan Brothers Travel partnered to bring 5 lucky travelers to 5 different
destinations in Korea for free! And in return they are to blog / tweet / update their Facebook status on their ongoing
activities there.
Edmund Tay made his way to Jeonju on the 15th of May and managed to sample one of the best cuisines in Korea,
the Bibimbab. On 19th May, Mable Tan stepped foot on the beautiful island of Jeju and self-drove her way around.
Forward to 21st May and you Maziah Mazlan trekked up the wonderful mountain Soraksan in Gangwon-do.
Want to hear more about their adventures? You will soon once their videos are up and you have the power to vote
who wins the Korea Trailblazer award! Watch this space as we hand you more updates as 2 more contestants make
their way to South Korea in the next issue!