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Issue 43 - University of Surrey's Student Union

Issue 43 - University of Surrey's Student Union

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Features Editor: Nicole Vassell | Copy Editor: Michaela Fulton<br />

The Stag | 6 th March 2012<br />

FEATURES 17<br />

The countdown begins!<br />

By Sophie Vickery, Features Team<br />

The 6 th July 2005 was an important day for London<br />

– it was announced that our capital would be the<br />

hosts <strong>of</strong> the 2012 Olympic Games. Since then time has<br />

flown and the 27 th January marked six months until<br />

the opening ceremony. As the countdown intensifies<br />

TV has become abundant in adverts involving sporting<br />

figures and shop windows have replaced winter coats<br />

with sport inspired fashion. Unfortunately, there are<br />

those critics who remain cynical about the games,<br />

claiming that security threats, poor GB performance<br />

and high expense are enough to dampen Olympic spirit<br />

and bring disappointment to the nation. Despite this<br />

pessimism, there is still plenty <strong>of</strong> eager anticipation as<br />

the hype heightens.<br />

The Olympic Village holds equally, if not more,<br />

excitement than the games themselves. This could be<br />

a result <strong>of</strong> the controversial ticket allocations which<br />

excluded around 1.8 million fans from viewing the<br />

events live. Instead, the village is open to everyone,<br />

giving all the opportunity to experience some <strong>of</strong> the<br />

promised aura.<br />

The village, located in the Olympic Park, Stratford,<br />

is principally designed to cater for the 16,000 athletes<br />

and <strong>of</strong>ficial members <strong>of</strong> staff from 200 countries. As a<br />

result, the village has been prepared with 170,000 coat<br />

hangers, 5,000 toilet brushes and 64,000 bed sheets. It<br />

also has a 24 hour restaurant complete with 5000 seats,<br />

capable <strong>of</strong> producing 60,000 meals a day. The Olympic<br />

Delivery Authority (ODA) expect some 25,000 loaves <strong>of</strong><br />

bread, 232 tonnes <strong>of</strong> potatoes and 75,000 litres <strong>of</strong> milk<br />

to be consumed. The village even includes a school and<br />

3000 apartment buildings.<br />

For members <strong>of</strong> the public the village plaza is<br />

home to shops, cafes, restaurants and entertainment<br />

services which will only add to the vibrant atmosphere<br />

furnished by the village. Following the games the<br />

village hopes to maintain its key role in public service<br />

by becoming an important part <strong>of</strong> East London’s<br />

community. There are plans to add 2,800 new homes,<br />

parks and Chobham Academy; an education campus for<br />

1,800 students aged three to nineteen.<br />

As time continues to fly the nation looks forward to<br />

hosting the games and many intend to use the Olympic<br />

village as a way <strong>of</strong> participating in the celebrations<br />

without holding an Olympic ticket. The next six months<br />

certainly look to be a busy time for organisers as the<br />

world watches London prepare to deliver an event <strong>of</strong><br />

such expectancy.<br />

©spcbrass<br />

How are complaints<br />

handled at the <strong>Union</strong>?<br />

By Dave Halls, VP Welfare<br />

Amongst the varied tasks that<br />

the VP Welfare is involved<br />

in, is sitting on the <strong>Union</strong>’s<br />

Disciplinary Committee. This<br />

is a panel, consisting <strong>of</strong> the<br />

<strong>Union</strong>’s Commercial Manager,<br />

HR Director and the VP Welfare.<br />

This panel meets every week,<br />

discussing, and taking action<br />

on incidents that occur within<br />

the <strong>Union</strong> building. The panel<br />

also discusses action taken<br />

on complaints received by the<br />

<strong>Union</strong>; and I’d like to take this<br />

opportunity to briefly run<br />

through the process that is used<br />

for all complaints the <strong>Union</strong><br />

receives.<br />

Contrary to popular belief, we<br />

take each and every complaint<br />

the <strong>Student</strong>s’ <strong>Union</strong> receives as<br />

seriously as the last.<br />

The process is simple,<br />

as detailed in the <strong>Union</strong>’s<br />

Complaints Procedure (a thrilling<br />

read from start to finish if you’re<br />

ever stuck for some light reading,<br />

and can’t be bothered to pop to<br />

London to buy Heat magazine...):<br />

1. Any individual may submit a<br />

complaint, be they a student,<br />

group or representative body.<br />

2. A complaint is put in<br />

writing and sent to ussu.<br />

complaints@surrey.ac.uk.<br />

This does not have to be from<br />

your student account, but<br />

anonymous complaints will<br />

not be accepted. There is no<br />

prescribed format, nor do you<br />

have to state you are making<br />

a formal complaint- by<br />

writing to ussu.complaints, it<br />

is assumed you are!<br />

3. All complaints will be<br />

acknowledged within<br />

three working days. This<br />

acknowledgement will give<br />

an estimated timescale for<br />

resolution <strong>of</strong> the complaint,<br />

and the name <strong>of</strong> the individual<br />

who will be dealing with it.<br />

And that’s it. We aim to have<br />

complaints dealt with within<br />

two weeks from the date <strong>of</strong><br />

submission, though obviously<br />

this varies depending on the<br />

nature <strong>of</strong> the issue.<br />

At the end <strong>of</strong> the day, this<br />

place is here for you, the student.<br />

It is our responsibility to ensure<br />

that you. We have a responsibility<br />

to ensure that Rubix is safe for all<br />

attendees to have an enjoyable<br />

evening, and by dealing with<br />

complaints in a consistent, fair<br />

and speedy manner, we are able<br />

to use this method <strong>of</strong> feedback<br />

to ensure that you are getting<br />

the best service we can provide.<br />

Rest assured, getting the best<br />

outcomes for Surrey students is<br />

our utmost priority.<br />

If you have any complaints,<br />

please email<br />

ussu.complaints@surrey.ac.uk

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