Issue 43 - University of Surrey's Student Union
Issue 43 - University of Surrey's Student Union
Issue 43 - University of Surrey's Student Union
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Features Editor: Nicole Vassell | Copy Editor: Michaela Fulton<br />
The Stag | 6 th March 2012<br />
FEATURES 17<br />
The countdown begins!<br />
By Sophie Vickery, Features Team<br />
The 6 th July 2005 was an important day for London<br />
– it was announced that our capital would be the<br />
hosts <strong>of</strong> the 2012 Olympic Games. Since then time has<br />
flown and the 27 th January marked six months until<br />
the opening ceremony. As the countdown intensifies<br />
TV has become abundant in adverts involving sporting<br />
figures and shop windows have replaced winter coats<br />
with sport inspired fashion. Unfortunately, there are<br />
those critics who remain cynical about the games,<br />
claiming that security threats, poor GB performance<br />
and high expense are enough to dampen Olympic spirit<br />
and bring disappointment to the nation. Despite this<br />
pessimism, there is still plenty <strong>of</strong> eager anticipation as<br />
the hype heightens.<br />
The Olympic Village holds equally, if not more,<br />
excitement than the games themselves. This could be<br />
a result <strong>of</strong> the controversial ticket allocations which<br />
excluded around 1.8 million fans from viewing the<br />
events live. Instead, the village is open to everyone,<br />
giving all the opportunity to experience some <strong>of</strong> the<br />
promised aura.<br />
The village, located in the Olympic Park, Stratford,<br />
is principally designed to cater for the 16,000 athletes<br />
and <strong>of</strong>ficial members <strong>of</strong> staff from 200 countries. As a<br />
result, the village has been prepared with 170,000 coat<br />
hangers, 5,000 toilet brushes and 64,000 bed sheets. It<br />
also has a 24 hour restaurant complete with 5000 seats,<br />
capable <strong>of</strong> producing 60,000 meals a day. The Olympic<br />
Delivery Authority (ODA) expect some 25,000 loaves <strong>of</strong><br />
bread, 232 tonnes <strong>of</strong> potatoes and 75,000 litres <strong>of</strong> milk<br />
to be consumed. The village even includes a school and<br />
3000 apartment buildings.<br />
For members <strong>of</strong> the public the village plaza is<br />
home to shops, cafes, restaurants and entertainment<br />
services which will only add to the vibrant atmosphere<br />
furnished by the village. Following the games the<br />
village hopes to maintain its key role in public service<br />
by becoming an important part <strong>of</strong> East London’s<br />
community. There are plans to add 2,800 new homes,<br />
parks and Chobham Academy; an education campus for<br />
1,800 students aged three to nineteen.<br />
As time continues to fly the nation looks forward to<br />
hosting the games and many intend to use the Olympic<br />
village as a way <strong>of</strong> participating in the celebrations<br />
without holding an Olympic ticket. The next six months<br />
certainly look to be a busy time for organisers as the<br />
world watches London prepare to deliver an event <strong>of</strong><br />
such expectancy.<br />
©spcbrass<br />
How are complaints<br />
handled at the <strong>Union</strong>?<br />
By Dave Halls, VP Welfare<br />
Amongst the varied tasks that<br />
the VP Welfare is involved<br />
in, is sitting on the <strong>Union</strong>’s<br />
Disciplinary Committee. This<br />
is a panel, consisting <strong>of</strong> the<br />
<strong>Union</strong>’s Commercial Manager,<br />
HR Director and the VP Welfare.<br />
This panel meets every week,<br />
discussing, and taking action<br />
on incidents that occur within<br />
the <strong>Union</strong> building. The panel<br />
also discusses action taken<br />
on complaints received by the<br />
<strong>Union</strong>; and I’d like to take this<br />
opportunity to briefly run<br />
through the process that is used<br />
for all complaints the <strong>Union</strong><br />
receives.<br />
Contrary to popular belief, we<br />
take each and every complaint<br />
the <strong>Student</strong>s’ <strong>Union</strong> receives as<br />
seriously as the last.<br />
The process is simple,<br />
as detailed in the <strong>Union</strong>’s<br />
Complaints Procedure (a thrilling<br />
read from start to finish if you’re<br />
ever stuck for some light reading,<br />
and can’t be bothered to pop to<br />
London to buy Heat magazine...):<br />
1. Any individual may submit a<br />
complaint, be they a student,<br />
group or representative body.<br />
2. A complaint is put in<br />
writing and sent to ussu.<br />
complaints@surrey.ac.uk.<br />
This does not have to be from<br />
your student account, but<br />
anonymous complaints will<br />
not be accepted. There is no<br />
prescribed format, nor do you<br />
have to state you are making<br />
a formal complaint- by<br />
writing to ussu.complaints, it<br />
is assumed you are!<br />
3. All complaints will be<br />
acknowledged within<br />
three working days. This<br />
acknowledgement will give<br />
an estimated timescale for<br />
resolution <strong>of</strong> the complaint,<br />
and the name <strong>of</strong> the individual<br />
who will be dealing with it.<br />
And that’s it. We aim to have<br />
complaints dealt with within<br />
two weeks from the date <strong>of</strong><br />
submission, though obviously<br />
this varies depending on the<br />
nature <strong>of</strong> the issue.<br />
At the end <strong>of</strong> the day, this<br />
place is here for you, the student.<br />
It is our responsibility to ensure<br />
that you. We have a responsibility<br />
to ensure that Rubix is safe for all<br />
attendees to have an enjoyable<br />
evening, and by dealing with<br />
complaints in a consistent, fair<br />
and speedy manner, we are able<br />
to use this method <strong>of</strong> feedback<br />
to ensure that you are getting<br />
the best service we can provide.<br />
Rest assured, getting the best<br />
outcomes for Surrey students is<br />
our utmost priority.<br />
If you have any complaints,<br />
please email<br />
ussu.complaints@surrey.ac.uk