corporate responsibility report - London Stansted Airport

Making a world of difference
Stansted Airport Sustainability Report 2010

Contents
“Stansted Airport
is proud to hold
both the ISO14001
environmental accreditation
and the Carbon Trust Standard”
Message from the Managing Director 3
1. Independent assurance statement 5
2. Managing sustainability at London Stansted Airport 9
3. Performance results 11
4. Managing our carbon emissions 13
5. Examples of what we do 15
6. 2011 targets 21
7. Data summary 23
2

Message from the Managing Director
I am delighted to introduce London Stansted Airport’s latest
Sustainability Report.
This document sets out how we have performed across a range
of sustainability targets we set ourselves for 2010 and includes
an independent external assurance review. The results of this
and feedback from our stakeholders has shaped our 2011
Sustainability targets.
Our sustainability commitments are to:
• Enhance the local, regional and national economic and
social benefits of London Stansted
• Seek to prevent, reduce or offset London Stansted’s effects
on the environment and local communities, and work with
our stakeholders to ensure that the airport plays its role in
respecting environmental limits
• Provide good conditions of employment, respect diversity
and equal opportunity for all employees
• Provide a safe and secure airport for staff and passengers
• Demonstrate effective and efficient management of
London Stansted’s infrastructure and facilities.
2010 was a challenging year for the business, as we responded
to the effects of the volcanic eruption in Iceland, sustained
challenging economic conditions, new government policies
in the UK and the severe winter weather in both January
and December.
Despite these challenges, at Stansted we have continued to
make positive steps on reducing our environmental impacts
and engaging with the community to balance the needs of
running an international airport, whilst minimising the impact it
has on the communities surrounding the airport.
We remain committed to operating the airport sustainably.
We will be clear with both our business partners and local
communities on our commitments as we have already set out
in our five year plans on the following topics:
• Employment
• Noise
• Air Quality
• Waste
• Surface Access
During 2010, I was pleased to see the improvements we made
to deliver these strategies, making the airport more sustainable.
Key highlights for me have been the introduction of the
new Stansted Express trains, the airport being re-accredited for
the ISO 14001 award and achieving the Carbon Trust Standard
as well as our ongoing community related activities.
I note with interest the comments made by our independent
assurance auditors to this report and I am committed to taking
their points on board to improve our work in 2011.
I believe the key for London Stansted Airport and all our
stakeholders is improved partnerships with a view to work
in collaboration.
I hope you will enjoy reading this report.
Nick Barton
Managing Director, London Stansted Airport
Stansted Airport | Sustainability Report 2011 | August 2011 3

1
“The targets in the
Sustainability Report 2010
demonstrate continuing
progress for London Stansted”
4

Independent assurance statement
Introduction
WSP Environment & Energy (WSP) were commissioned
by Stansted Airport Limited (London Stansted) to conduct
an independent external assurance review of the targets
contained in the Sustainability Report 2010 and carbon
footprint for 2010.
The aim of this statement is to provide assurance to
stakeholders, that the information provided by London
Stansted in the reporting information, is appropriate to the
nature and activities of London Stansted’s operations as
well as accurate, reliable, objective and has been validated
by an independent third party. This statement also provides
verification of London Stansted’s carbon footprint.
Our assurance responsibility
WSP’s obligation is to London Stansted’s stakeholders and
readers of this statement. WSP is responsible exclusively for
the contents of this statement and providing assurance over
the scope of data contained in the Sustainability Report 2010;
specifically key performance indicators and targets, and carbon
verification as detailed in the methodology.
WSP has not been involved in the development of London
Stansted’s Sustainability Strategy, Carbon Footprint or
preparation of any of the material included in the reporting
information.
Reporting criteria and assurance standards
We performed our work in accordance with WSP’s assurance
methodology which is based on the international assurance
and audit standards ISO19011, ISO14064:3 and AA1000AS.
We also referred to the WBCSD/WRI GHG Protocol and
the DEFRA/DECC Corporate GHG Reporting Guidance in
conducting our assurance work.
Assurance methodology
WSP undertook a review of the targets and key performance
indicators included in the 2010 Sustainability report, excluding
passenger experience and economic development key
performance indicators (KPIs). A review was undertaken of
the data collection, collation and conversion factors used for
the carbon footprint. Of particular importance is to provide
the assurance of materiality of the reporting information and
engagement of stakeholders:-
Materiality:
The reporting information includes targets that are material
to the wide range of London Stansted’s stakeholders and is
considered by senior management in strategic development
through the Sustainability Board.
Inclusivity:
The targets provide comprehensive coverage of key issues
and challenges facing the airport and the aviation sector and
London Stansted have engaged a number of internal and
external stakeholders within this process.
Responsiveness to stakeholder concerns:
Engagement with stakeholders is evidenced in meeting
the targets, with evidence of continuing collaboration with
numerous working groups and partnerships to address the
sustainability challenges.
Our assurance process included:
• Validation of all KPIs and sustainability targets in
the reporting information (excluding the passenger
experience and economic development)
• Validation of processes for data collection methods
• Validation of performance including alignment with key
material risks and interviews with key personnel
• A sample based validation of sustainability practices
• Assessment of the carbon footprint to ensure compliance
with the requirements of the GHG Protocol
• Comments on materiality, representation and whether
it meets GHG Protocol and ISO14064:1 and any errors
or omissions and associated risks.
London Stansted provided access to records and data
required and WSP is confident that no material information
has been withheld.
In addition to this statement, an internal management report
was produced for London Stansted. This provides further
details on the outcomes of our assurance and the key findings
are summarised in this statement.
Stansted Airport | Sustainability Report 2011 | August 2011 5

1
Summary of
key findings
The targets in the sustainability
Report 2010 demonstrate
continuing progress for London
Stansted in managing and reporting on
corporate responsibility issues. Highlights
for 2010 include engagement with airlines
to try new approaches to noise reduction, trials
with alternative fuels for ground operations and
significant on going investment in the airport’s water
management infrastructure.
• London Stansted is disclosing the key issues, opportunities
and challenges facing the business for each topic area,
which includes reference to the wider sustainability
challenges facing the aviation sector. The airport has mature
and developed sustainability management systems and
programmes which continue to address these challenges
• It is evident London Stansted is systematic in engagement
with stakeholders, using diverse media to engage various
groups. Stansted has developed a series of factsheets to
help the local community understand about how flights,
the airport and other aircraft operate
• Overall London Stansted has achieved the majority of 2010
targets as planned. For areas where targets have not been
achieved or where only some progress has been made,
an explanation or justification for this is provided in the
Sustainability Report 2010
• Stansted has published a Noise Action Plan in line with
Government requirements. Although Government plans
have been delayed, Stansted continued to develop the plan
which sets out a key action plan which sets out a series
of measures to ensure noise levels at the airport and most
importantly, those emanating from aircraft on take off and
approach are minimised
• New measurement and data validation processes
have meant that the airport has identified errors in the
delivered energy reported in 2008. The sustainability
report includes an explanation of the issues identified
and the corrected data
• The carbon footprint of the airport has been reviewed and
verified and has been found to provide a fair representation
of the GHG data. The footprint has been developed in line
with GHG protocol requirements and is developed around
the Operational boundary of the airport. We have identified
that no errors or omissions are present that represent a
material discrepancy of greater than 5%
• The airport has developed a detailed strategy to reduce
waste at the airport. They have had some significant
success in diverting waste from landfill, International food
waste which is classed as Category 1 has specific disposal
requirements and still poses challenges for the airports
recycling targets
• Stansted has achieved the highest level of passenger
transport mode share of any major UK airport and have
exceeded the target of 43%, currently achieving 47.3%
• Increasing employee public transport use is challenging.
However, through the introduction of the Airport staff
travel centre and car share scheme the percentage of staff
single occupancy car journeys has fallen from 87% in
2002/03 to less than 72% in 2009. In comparison, the DfT
2010 National Travel Survey showed the average UK single
occupancy rate for commuting was 86%.
6

Independent assurance statement continued
Improvements and recommendations
The following is a summary of the key areas for comment and
improvement, highlighted within the scope of this assurance:
• The airport should continue to look at a range of options
for reducing energy consumption. While the Biomass boiler
provides an excellent source of energy for the site; we would
encourage the airport to continue to review other renewable
energy sources in line with the recent energy strategy
• In addition, as part of a wider energy management
programme, we would encourage the airport to install
further energy meters to improve their understanding of
where energy is being used, especially the split between
London Stansted and tenants consumption. This will assist
the airport in reducing any double counting in reporting
• It is recommended that the airport considers new
approaches to dealing with the Category 1 waste from
long haul flights, currently sent to landfill. This is particularly
important if long haul flights at the airport increase
• As London Stansted prepares for greater autonomy within
the BAA operating Group, it is recommended that efforts
are made to develop airport-specific data sources in some
cases in order to improve the accuracy of the footprint. This
particularly applies to the calculation of aircraft emissions in
the annual carbon footprint
• London Stansted relies on third parties for the provision
of data, principally relating to waste disposal and scope 3
CO 2 emissions. Due to the limited control that the airport
has over this data, it is important that data owners fully
understand any assumptions and that they are regularly
revisited to ensure their relevance. It is recommended that
the airport carry out spot-checks or audits on this data to
ensure accuracy
• The carbon footprint has highlighted that while current data
collection methodologies are robust and comprehensive,
they may not be provided in a form that makes the
identification of reduction strategies easy to determine and
it is recommended that the methodologies are reviewed.
Our assurance opinion
Based on our assurance, our opinion is that the Sustainability
Report 2010 for London Stansted provides a detailed and
accurate representation of their activities for the period 1
January 2010 to 31 December 2010. The Carbon Footprint
for 2010 for the airport presents a fair representation of the
GHG data and has been prepared in accordance with the
GHG Protocol.
Prepared by:
Emma Bollan
Associate Director
July 2011
Authorised by:
Andrew Bright
Technical Director
July 2011
Stansted Airport | Sustainability Report 2011 | August 2011 7

2
Managing Sustainability at London
Stansted Airport
The topics we seek to manage across our sustainability
agenda are presented below.
“We focus on
working together
with our business
partners and stakeholders
to improve the airport’s
sustainability performance”
Passenger experience
Managing our people
Health & Safety
Community
engagement
Noise, Air quality,
Climate change,
Energy, Bio diversity,
Water, Waste
Business
Meet the buyers
Economic
development
Annual targets for each topic are set and agreed by the
Managing Director and London Stansted board, taking into
consideration issues such as past performance, stakeholder
interests, long-term business objectives, our contribution to
corporate objectives and any anticipated changes, for example
new regulations and legislation.
8

Managing sustainability at London Stansted Airport
How is corporate sustainability managed at STAL?
Corporate sustainability is an integral part of running our
business at Stansted. It is built into our governance and driven
by our senior leadership team, so that we have the right
systems in place and strategy to manage our business safely
and responsibly.
Figure 2: The corporate sustainability management
structure at STAL
Monthly Strategy Board
Determining & Reviewing Sustainability
strategy & targets
STAL Board of Directors
Monthly Performance Board
Risk Governance Meeting
(Operational/Tactical Sustainability
performance management)
Management systems
We operate a ‘Managing Responsibly’ system, which
encompasses health, safety, security and environment.
This framework provides us with a systematic way of
identifying and managing these issues, as well as setting
performance improvement targets. It is a comprehensive
approach to risk management,
which includes establishing
inspection audit cycles.
Stakeholder Engagement
We work hard to engage and work with as many of our
stakeholders as possible in setting and delivering against
our Sustainability commitments and targets. An overview
of our stakeholders is given below.
Internal: Airlines, NATS, Direct business partners -
retail, suppliers and tenants.
External: Stansted Airport Consultative Committee, Noise
& Track Keeping Working Group, Stansted Airport Transport
Forum, Community Trusts, Meet the Buyers, tourism authorities
& business forums.
Who does what at the Airport?
Running an airport is a complex business.
While we control some aspects directly, other aspects rely on
working closely with stakeholders.
Stansted Airport Limited (STAL) is responsible for planning
and undertaking airport developments, operating the terminal,
security, property management, retail facilities, fire services
and cargo. STAL is the ‘landlord’ of the site at London Stansted
and co-ordinates health, safety and environment work across
the airport.
The responsibilities of other organisations are explained below:
Airlines
Responsible for checking-in passengers and their luggage,
delivering hold luggage to its final destination, cargo,
providing and fuelling aircraft, boarding passengers,
passenger safety when boarding and disembarking
from aircraft, and on-board catering.
NATS
The National Air Traffic Services (NATS) looks after air traffic
control and management, ensuring that aircraft flying in UK
airspace and over the eastern part of the North Atlantic are
safely separated.
Civil Aviation Authority (CAA)
Controls all aircraft routes at UK airports, regulates airlines,
airports and NATS. The CAA also sets airport charges at the
London Stansted Airport.
The UK Border Agency
The UK Border Agency is responsible for securing the UK’s
borders and controlling migration in the UK. They manage
border control for the UK, enforcing immigration and customs
regulations.
Commercial services
Individual businesses provide catering, shopping, car hire,
car parking and banking services.
Public transport operators
Many independently run bus, coach, taxi and rail companies
provide connections to and from our airport.
Stansted Airport | Sustainability Report 2011 | August 2011 9

3
Topic Target Performance Status
Environment
Climate
change
To publish a 2010 carbon footprint
in the 2010 Corporate Responsibility
Report, together with a detailed report of
activities we have undertaken to reduce
emissions at the airport
2010 carbon footprint was 9% lower than in
2009. The reduction in flights and passenger
numbers has contributed partly to this. Direct
emissions were 2.6% lower than 2009
We will continue to challenge our
airline partners to maintain agreed track
keeping standards at London Stansted
98.4% of flights on track during 2010 (vs
98.2% in 2009). All routes improved except
Clacton departure from Runway 22. Specific
trials been carried out to improve track keeping
performance on the Clacton route
Noise
We will start to implement measures and
commitments as detailed in our Noise
Action Plan, once formally adopted
by DEFRA, and make public the final
approved version of the Plan
Airport Noise Action Plan formally approved by
UK government 19th May 2011.
STAL increased departure noise infringement
fines along with introducing improved noise
complaint handling policies in 2010
We will review our communications
material and update our noise website
Our ‘web track’ system has been upgraded
in 2010
Key to performance results:
Target not achieved
The target actions have not been progressed,
or performance is lower than last year
Some progress made
The target has not been achieved, but actions have
been carried out towards delivering the target and
performance is better than last year
Target achieved
All the actions are completed and items delivered.
Performance has reached the target level
Target bettered
More actions have been completed than
planned against the target and performance
is better than the target
Air quality
Energy
Waste
Water
To conduct at least 1 trial of alternative
fuel vehicles at the airport by 31st
December 2010
To reduce STAL’s contribution to CO 2
emissions against 2009 by 5%, to 49,617
tonnes
To recycle 50% of airport waste*
including composting by 31 December
2010
To construct and commission the new
pumping station and reservoir at
Balancing Pond D by 31st December
2010
Trial of hydrogen generation, storage and
vehicle refuelling planned in 2010. Trial took
place March 2011
In 2010 we reduced our emissions by 2.62%
on 2009 to 50,838 tonnes of CO 2
. This was
influenced by the extremely cold start and end
to the year which meant our gas consumption
was unusually high. Our electricity consumption,
which comprises the majority of our energy use,
fell by 4.74% on 2009. This was largely due to
improvements made in asset controls
54.79% of airport waste was recycled
or composted
The new balancing pond D construction began
in mid October 2010 and was commissioned by
the end of January 2011
10

Performance results
Topic Target Performance Status
Topic Target Performance Status
Environment continued
Surface
access
Biodiversity
Social
Community
engagement
To achieve a 43% share of air passengers
using public transport by 2015
To reduce the number of staff driving to
and from the airport by private car to no
more than 73% by 2015
To complete scrub clearance in the Fen
habitat area to maintain water levels in
the Fen, and monitor the effectiveness
of this treatment
To deliver coppicing and scrub clearance
in Eastend Wood in accordance with the
management plan
To re-launch the BAA Communities Trust
to bring it closer to the community it
supports in and around London Stansted
To continue to work with Harlow-based
education providers, networks and
‘good causes’ to raise the aspirations
and achievements of young people in
the town
CAA 2010 data shows that the percentage of
airport passengers using public transport has
grown to 47.8%, compared with 2009 data of
47.2%
The 2009 survey showed 72% of staff driving
to and from the airport alone by private car.
The next survey is taking place in 2011. In 2010
Airport Travel Card and Car Share Schemes
continued to be marketed, with companies
advising employees of the schemes when they
are on inductions courses
10-15% of the heavily overgrown areas in
the Fen have been cleared and a water level
monitoring regime has been re-instated
Continuing work was done with English Nature
and the Forestry Commission to agree and
finalise our management plan for Eastend
Wood. Unfortunately as this plan has yet to be
approved, we have not been able to progress
any coppicing or scrub clearance work in the fen
during 2010
In 2010, we set up the London Stansted
Community Fund. The committee panel
was drawn from members of staff, key local
stakeholders, airport business partners and a
member of the BAA Airport Communities Trust.
The panel met four times in 2010.
The fund supports youth, environmental and
volunteering projects within a 40 mile radius of
Stansted Airport.
In total over £69,000 has been awarded to 21
local causes
In 2010, the Stansted Insight Programme ran
for one week in February and 12 learners from
3 Harlow Schools and Saffron Walden County
High have benefited from this work experience.
This programme was developed in 2009 with
the Harlow Education & Employer Partnership
Social continued
The
passenger
experience
Managing
our people
Health
and Safety
Economic
Economic
development
To manage the security operation to
ensure the highest standards of security
compliance, whilst delivering targets of
no more than a ten-minute queuing time
for 95% of our departing passengers,
a 15-minute queuing time for 98%
of our departing passengers. 0% of
departing passengers will queue for
30 minutes or more
To continue to reduce absenteeism with
an aim to reduce absence by a further
15% in working days lost across the
airport by the end of 2010
To carry out a ‘Pulse Check’ survey of
staff across the organisation in January
2010 and develop action plans from the
results
2010 Security Queuing Results
98.19% of our passengers queued
for 10 minutes or less.
99.67% of our passengers queued
for 15 minutes or less.
0% of our passengers queued for
30 minutes or more
During 2010, absenteeism increased rather
than decreased. In late 2010 a full analysis was
undertaken and revised plans introduced. In
the first 6 months of 2011, absence levels had
reduced across STAL employees by over 20%
and a further targeted reduction of 20% for the
following 6 months.
A “Pulse Check” survey was conducted during
2010 and an action plan produced. Many of
these actions, including the introduction of new
equipment, management training, customer
service training were developed during the first
half of 2011.
To maintain OHSAS 18001 certification The airport successful passed it’s OHSAS 18001
re-certification audit on 1st July 2010
To achieve a lost-time injury (LTI) rate
of 0.5 LTIs per 100,000 hours
To conduct a survey of businesses
1) in and around London Stansted
through the Stansted Airport Chamber
of Commerce
2) of London businesses through the
London Chamber of Commerce and
Industry, to ascertain the view-points
of business users of the airport. To feed
these findings back into the appropriate
areas of the business
To hold a ‘Meet the Buyers’ procurement
event during 2010
At the end of 2010, we achieved a lost-time
injury (LTI) rate of 0.61 LTIs per 100,000
hours worked. This was down by 53% from
December 2009, where the rate was 1.25 LTI’s
per 100,000 hours worked
The surveys of businesses were completed in
March 2010, with feedback of the survey results
communicated to the relevant internal business
units
A meet the buyers procurement event was held
in March 2010
Stansted Airport | Sustainability Report 2011 | August 2011 11

4
“Since 2008 we have
reduced our direct carbon
emission by over 5%”
12

Managing our carbon emissions
2010 Carbon Footprint
In 2010 London Stansted’s full carbon footprint reduced by 8.5%. A graph showing how this
change is broken down is given below.
2010 London Stansted Airport Carbon Footprint compared to 2009
Tonnes of carbon dioxide
250,000
200,000
150,000
216,453
201,674
163,699
134,682
2009 2010
Direct emissions
(tonnes CO 2
)
Business travel
Company car
Airside fuel use
STAL vehicles
2010 2009 2008 variance on 2009
5.65 23.41 12.22 -18.00 -75.86%
705.12 920.48 893.89 -215.00 -23.40%
100,000
Utilities
Electricity
47,177.39 49,099.26 51,314.07 -1,922.00 -3.91%
50,000
0
53,163
51,895
STAL’s direct
emissions
Aircraft
in LTO
Passenger
transport
24,540
26,804
Staff
transport
9,160
7,080
Airside
fuel use -
third party
29
37
Business
travel
5,258
9,888
Utilities
Gas 3,775.93 2,803.94 2,459.63 972.00 34.67%
Wood 139.22 277.63 101.20 -138.00 -49.85%
Refrigerants 26.22 38.35 43.57 -12.00 -31.63%
Total 51,829.53 53,163.00 54,825.00 -1,662.00 -3.03%
Stansted Airport | Sustainability Report 2011 | August 2011 13

5
Community Engagement
During 2010, £230,000 was donated from the three
airport community funds to worthy local community causes.
Airport staff generously handed over 2,500 supermarket
vouchers to help support local school children.
14

Examples of what we do
Arts Centre
Airport hands over £2,000
to Dunmow Arts Centre for
children’s musical workshops.
The airport hands over £2,000
Arts Centre (Dunmow) through
its charity, the Stansted Airport
Community Fund. The cash
will allow the centre to offer a
range of educational workshops,
including a children’s project
to write, direct and produce
a musical.
Ware in Bloom
Ware Town Partnership
receives £2,350 airport grant
for new gardening equipment.
The airport handed over a
generous £2,350 to the Ware
Town Partnership through its
charity, the Stansted Airport
Community Fund. The cash
will buy new gardening
equipment, including ladders,
water systems and a trailer to
move flowers and hanging
baskets around the town.
Haiti flight
Emergency supplies bound
for earthquake stricken Haiti
depart Stansted Airport.
A special relief flight of
vital emergency supplies
and equipment bound for
earthquake stricken Haiti
took off from Stansted
Airport in January 2011.
The British Airways Boeing
747 freighter departed
from the airport carrying
aid from Oxfam, the Red
Cross, UNICEF and the
World Food Programme.
Carbon Trust Standard
Lower emissions helps
airport gain yet another
environmental accreditation.
In 2010, Stansted Airport
added the Carbon Trust
Standard to its impressive
environmental credentials
thanks to the successful
introduction of a wide range
of energy saving initiatives.
The airport gained the prized
standard after demonstrating
a reduction in emissions from
buildings and vehicles in 2009
compared with the average of
2008 and 2007.
Stansted Airport | Sustainability Report 2011 | August 2011 15

5
Transport Forum
launches new
technology opportunities
London Stansted announces
a new partnership with ITM
Power to hold a Hydrogen
On Site trial during 2010/11.
Minimising Weather
Disruption
London Stansted staff
worked tirelessly to
maintain a ‘business as
usual’ operation during
the snow events in January
and December, including
accommodating numerous
diverted flights from other
UK airports.
iPhone App
Information at your
fingertips thanks to
London Stansted app.
London Stansted Airport
unveiled its free iPhone app
bringing everything from the
latest flight information to
a public transport journey
planner direct to passengers’
fingertips. Designed to
make life easier for travellers,
users can save money by
pre-booking car parking
direct from their iPhone,
download discount vouchers
for shops and restaurants
and view a vast array of
useful airport information.
East of England
Tourism promotion
Airport teams up with East
of England Tourism to help
boost inbound tourism.
Stansted Airport, the second
largest port of entry in the UK
for foreign visitors, teamed up
with East of England Tourism
to help boost inbound tourism.
Launching the joint promotion
were East of England Tourism
Chief Executive, Keith Brown,
and Nick Barton, the airports
Managing Director.
16

Examples of what we do continued
Facilitating the
Football World Cup
Cargo destined for the
football world cup was
handled by London Stansted
cargo partners during 2010.
Working with our
Airline Partners
During 2010, with our airlines,
we launched new services to
destinations such as Turkey,
Croatia and Hanover.
Reduce, reuse, recycle
London Stansted’s
three ‘R’ strategy to
help manage waste.
London Stansted’s published
five year waste management
strategy has a three ‘R’ focus
to ‘Reduce, Reuse and Recycle’
for its ambitious targets to
send 0% of waste direct to
landfill and recycle 60% by
2015. Between May and
December 2010, 158 tonnes
of food waste has been
composted and recycled rather
than sending it to landfill.
Stansted Airport | Sustainability Report 2011 | August 2011 17

5
London 2012
Preparations
During 2010 London
Stansted hosted a number of
visits and continued to work
with our partners to prepare
for the London 2012 Olympic
and Paralympic games.
Continual Success of
Bus and Coach Services
During 2010 bus and coach
routes continued to grow
at the airport, with 47.9%
of air passengers using
public transport to and from
the airport.
Meet the Buyers
Stansted urges business
to work together for
future success.
“We want to work in
partnership with businesses
from across the East of
England” was the clear
message from Stansted
at the airport’s ninth annual
Meet the Buyers event
18

Examples of what we do continued
Macmillan
Regional businesses donate
generously at airport
networking event
The cancer charity was given a
massive boost after businesses
in the region raised £1,000
at a networking event held
by the airport. Businesses
attending the airport’s annual
Meet the Buyer dipped in
their pockets and raised
£700 during a collection for
Macmillan Cancer support -
the airport then rounded
the figure up to £1,000.
Aircraft Recovery
Stansted’s Fire Service
pictured during an exercise
hosted at the airport in June
to test our new emergency
aircraft recovery heavy
lifting equipment.
Bringing new Commercial
Opportunities to Life
In 2010 we saw the
launch of new retail
businesses including Yam
Yam a new Asian food
and beverage outlet.
Beyond Youth
Disadvantaged young people
benefit from a bumper cash
windfall from Stansted Airport.
Beyond Youth’s ‘Chance
2 Change’ programme
that helps disadvantaged
youngsters received £5,000
from the Stansted Airport
Community Fund.
Stansted Airport | Sustainability Report 2011 | August 2011 19

6
“In 2010, we
achieved the Carbon
Trust Standard for our
approach to managing
and reducing our
carbon emissions”
20

2011 targets
Topic
Target
Topic
Target
Environment
Social
Climate change
Noise
Air quality
Energy
Waste
Water
Surface access
Biodiversity
• Deliver Climate Change Adaptation Plan for Stansted Airport by 31 May 2011
• Develop a climate change strategy for Stansted by 31st December 2011
• Deliver relevant 2011 Noise action plan actions
• Deliver 2011 actions as defined in STAL Air Quality Strategy
• Deliver a 3% reduction in CO 2
emissions from energy consumption in 2011
compared to 2010
• To recycle or compost 55% of airport waste
• To divert 65% of our waste from landfill
• To deliver 2011 actions as defined in STAL Waste Strategy
• Carry out flow monitoring of Balancing Pond C system by 31 December 2011
• Determine capital investment options to improve STAL freshwater pumping station
by 31 December 2011
• To reduce water consumption by 3% in 2011 compared to 2010
• To achieve a 43% share of air passengers using public transport by the time the
airport reaches 35mppa
• To reduce the number of staff driving to and from the airport by private car to no
more than 70% by the time the airport reaches 35mppa
• To implement 2011 actions as defined in Eastend Wood Management Plan
Community
engagement
The passenger
experience
Managing
our people
Health
and safety
Economic
Economic
development
• To re-launch the employee I-volunteer scheme and hold a local celebration awards
event in spring 2011
• To increase the number of local charities collecting in the terminal to 40% of
available days
• To encourage and organise 18 school visits to the airport (2 visits per month
excluding July/Aug/Sept)
• To manage the security operation to ensure the highest standards of security
compliance, whilst delivering targets of no more than a ten-minute queuing time
for 95% of our departing passengers, a 15-minute queuing time for 98% of our
departing passengers. 0% of departing passengers will queue for 30 minutes
or more
• Hold an annual Employment Forum
• We will fund the final year of the Airport Skills Academy to the value of £50,000
in 2011
• We will review on Airport company employee skills and recruitment requirements
to understand their needs for the future in 2011
• To increase near miss reporting to 750 or more by 31st December 2011
• To replace existing security screening equipment with a new automated tray
return system
• To run one tourism campaign a year to promote foreign travellers to return to the UK
• To work with the London Development Agency and Visit Essex to develop a proposal
for city host volunteers to welcome visitors during the London 2012 games.
• To hold a ‘Meet the Buyers’ procurement event during 2011
Stansted Airport | Sustainability Report 2011 | August 2011 21

7
“In 2010, we recycled
54.79% of our waste,
4% ahead of our target”
22

Data summary
Climate change
Measure
STAL direct CO2 emissions
(Energy consumption
and vehicles)
Aircraft in landing & take
off cycle CO2 emissions
Passenger transport
CO2 emissions
Staff transport
CO2 emissions
Airside fuel use - Third
party CO2 emissions
Waste & water
CO2 emissions
Business travel
CO2 emissions
Total carbon footprint
scope 1,2 & 3
Measure
unit
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Tonnes of CO2
per annum
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
New in 2008 54,825 53,162 51,895 -2.38%
None set New in 2008 233,866 216,493 201,674 -6.85%
None set New in 2008 169,300 163,699 134,682 -17.73%
None set New in 2008 33,813 24,540 26,804 9.23%
None set New in 2008 7,799 9,160 7,080 -22.71%
None set New in 2008 5,882 5,258 9,888 88.07%
None set New in 2008 50 29 37 28.90%
None set New in 2008 505,535 472,341 432,061 -8.53%
Total CO2 per passenger
kg of CO2
per Pax
Air quality (High House Farm)
NO2 annual mean µg/m 3 40µg/m 3
NO2 < or =
annual mean
NO2 1 hour mean
above 200µg/m 3
Number of
exceedences
None set New in 2008 23 24 23 -1.68%
No more
than 18
exceedences
a year
PM10 annual mean µg/m 3 40µg/m 3
PM10 < or =
annual mean
PM10 24 hour mean
above 50µg/m 3
Number of
exceedences
No more
than 35
exceedences
per annum
26 28 28 24 24 25 4.17%
0 0 0 0 0 0 0
17 24 22 17 19 21 10.53%
1 8 9 2 2 3 50.00%
Benzene annual mean µg/m 3 Annual mean
< or = 5µg/m 3 Not installed Not installed Not installed Not installed Not installed Not installed New in 2008 0.76 0.77 1.04 35.06%
Stansted Airport | Sustainability Report 2011 | August 2011 23

7
Air quality (Runway)
Measure
Measure
unit
Target
for 2010
NO2 annual mean µg/m 3 40µg/m 3
NO2 < or =
NO2 1 hour mean
above 200µg/m 3
Noise
% departures on track
on each individual Noise
Preferential Route 4,000ft
% departures on track
on each individual Noise
Preferential Route 3,000ft
% departures on
track all flights
Flights on track on
Route 22 Buzzad
Flights on track on
Route 22 Clacton
Flights on track on
Route 22 Dover
Flights on track on
Route 04 Buzzad
Flights on track on
Route 04 Clacton
Flights on track on
Route 04 Dover
Number of
exceedences
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
No flights
on track /
total flights
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
Not installed Not installed Not installed Not installed Not installed 21 20 21 21 19 -9.52%
annual mean
No more
than 18
exceedences
Not installed Not installed Not installed Not installed Not installed 1 0 4 13 0 -1,300%
a year
98% 93.82% 96.06% 97.19% 96.60% 96.03% 98.03% 97.95% -0.08%
99% 99.59% 99.95% 99.52% 99.40% 99.00% 99.39% 99.80% 0.41%
None set 97.93% 98.74% 96.66% 97.84% 98.32% 97.90% 97.38% 98.64% 98.76% 0.12%
95% 0.56% 99.38% 99.30% 99.29% 98.80% 99.30% 99.77% 0.47%
95% 2.28% 96.78% 97.86% 97.93% 97.64% 98.79% 98.73% -0.06%
95% 2.28% 94.98% 97.05% 95.31% 93.84% 98.46% 98.75% 0.29%
95 % 0.91% 99.18% 99.37% 99.41% 99.20% 99.50% 99.68% 0.18%
95% 0.68% 99.39% 99.32% 99.44% 98.84% 98.51% 98.81% 0.30%
95% 7.83% 94.02% 93.71% 92.29% 92.00% 94.58% 94.58% 0.00%
24

Data summary continued
Noise (continued)
Measure
Number noise
infringements day
(0700-2300)
Number noise
infringements night
(2300-0700)
CDA compliance 24hr
(Runway 22 only)
Area within
57 Leq contour
Area within 57 Leq
contour per 100,000 pax
Population within the
57 Leq contour
No. of enquiries regarding
aircraft event
No. individuals
making enquiry
Night quota -
QC2 aircraft
Night quota -
QC4 aircraft
Night quota -
QC8 aircraft
Night quota -
QC16 aircraft
Night quota - total QC
Number night time
movements
Measure
unit
Number of
infringements
Number of
infringements
No CDA arrivals
/total arrivals
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
None set 33 7 10 14 10 8 1 2 6 2 -66.67%
None set 15 14 7 7 35 9 0 1 21 19 -9.52%
90%
Not previously
published
Not previously
published
Not previously
published
Not previously
published
Not previously
published
km 2

7
Waste
Measure
Total tonnage of general
waste collected per annum
Waste (kg) per pax
arisings
Total tonnage of general
waste landfilled
% of general waste
landfilled
Total tonnage of general
waste recovered for
energy generation
Total tonnage of general
waste recycled
% of general waste
recycled
Total tonnage of green
waste composted on-site
Total airport waste
(general and green waste)
Total airport waste
recycled and composted
% of total airport waste
recycled and composted
% of total airport
waste landfilled
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
‘000’s kg None set 4,008 4,188 4,565 4,838 5,259 6,261 5,923 5,400 4,689 4,574 -2.45%
kg None set 0.28 0.25 0.24 0.228 0.236 0.263 0.267 0.24 0.24 0.24 0
‘000’s kg None set 156 904 1,502 2,141 3,972 4,686 4,541 3,981 1,981 1,624 -18.02%
landfill waste/
total waste
None set 3.90% 21.5% 39.9% 44.25% 75.68% 74.84% 76.70% 73.72% 42.25% 35.51% -6.74%
‘000’s kg None set New in 2009 1,065 1,093 2.63%
‘000’s kg None set 513 665 997 1,062 1,332 1,565 1,382 1,419 1,642 1,857 13.09%
General waste
recycled/
total waste
42% in 2011 16.80% 16.3% 21.8% 21.96% 25.32% 25.00% 22.50% 26.28% 35.04% 40.59% 5.55%
‘000’s kg New in 2010 1,437
‘000’s kg New in 2009 5,385 6,010 11.61%
‘000’s kg New in 2009 2,339 3,294 40.83%
Airport waste
recycled &
composted/
Total waste
Landfill airport
waste/total
waste
55% in 2011 New in 2009 43.44% 54.79% 11.35%
New in 2009 36.79% 25.03% -11.76%
26

Data summary continued
Energy
Measure
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
Grid electricity kWh 98,146,750 81,802,113 84,116,086 83,448,216 85,810,988 89,210,903 90,950,283 92,162,270 93,690,662 90,832,036 86,529,097 -4.74%
CHP electricity kWh 1,700,000 0 1,550,456 1,589,494 1,675,099 1,648,044 1,700,000 1,318,592 1,221,732 759,672 0 100.00%
Gas kWh 18,770,471 26,549,795 24,581,562 24,327,040 20,332,448 21,418,695 22,725,073 16,855,894 16,828,046 15,273,684 20,385,089 33.47%
Biomass woodchip tonnes cubic metres None set 769 2,285 2,267 0.79%
Biomass kWh generated
Total annual airport
energy consumption
kWh per passenger
CO2 equivalent (tonnes)
derived from airport
electricity, gas and
biomass consumption
(recalibrated with latest
DEFRA conversion factors)
kWh #REF! 108,351,908 108,697,648 107,775,256 106,143,436 110,629,598 113,675,356 109,018,164 110,518,708 106,105,720 106,914,186 0.76%
Total energy
kWh/annual
passengers
Tonnes of
CO2 per annum
None set 4.70 6.81 5,552.85 5.07 5.05 4.63 4.22 4.95 5.32 5.76 8.30%
45,769 46,525 49,191 48,679 50,673 52,358 53,861 53,331 54,240 52,474 50,838 -3.12%
CO2 per pax (kg) None set 2.94 2.44 2.09 1.92 1.91 1.78 1.66 2.41 2.70 2.90 7.49%
Water
Total annual airport
water consumption m 2 787,435 514,840 563,731 623,362 625,275 714,918 781,569 753,744 720,568 680,579 625,953 -8.03%
Water consumed
litres per pax
None set 36.56 33.66 32.12 29.42 32.15 32.78 32.26 32.26 34.11 33.72 -1.14%
Number of water
quality samples taken at
consented outfalls (Ponds
None set 47 95 196 152 148 112 -24.32%
A, B & C outlets)
Number of water samples
taken at consented
outfalls with results
None set 1 5 9 4 6 15 150.00%
showing values higher
than discharge consent
No. of surface water
samples exceeding gycol
discharge limits
New in 2011
Stansted Airport | Sustainability Report 2011 | August 2011 27

7
Water (continued)
Measure
% of surface water quality
samples showing values
within discharge consent
parameters
% of trade effluent
samples showing values
within discharge consent
parameters
Surface access
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
97% 97.87 94.74 95.41 97.37 95.95 86.61 -9.34%
New in 2011
No. of travel card sales 10%increase 513 631 868 747 910 1,108 1,382 1,225 1,253 1,217 -2.87%
No. of carshare members 439 813 1,284 1,603 1,773 2,210 2,438 1,299 1,637 1,806
% of staff not arriving
by single car journey
% of passengers arriving
by public transport
20% by 2010 10.0% 10.3% 14.0% 20.0%
Next survey
in 2007
Next survey
in 2007
27.0%
Next survey
in 2009
28.3%
Next survey
in 2011
37% by 2010 34.9% 33.8% 38.6% 40.2% 39.3% 40.1% 44.6% 46.9% 47.2% 47.8% -3.63%
Private car 52.1% 52.8% 49.9% 48.4% 48.0% 47.9% 43.7% 42.1% 38.3% 40.1% 4.70%
Hire car 3.2% 3.1% 3.5% 3.4% 3.6% 3.0% 3.0% 2.7% 3.3% 3.0% -9.09%
Taxi/mini cab 9.8% 8.2% 7.7% 7.7% 8.7% 9.1% 8.7% 7.9% 8.2% 8.5% 3.66%
Bus/coach 7.6% 8.0% 10.2% 11.4% 14.3% 16.3% 20.1% 21.2% 23.5% 22.5% -4.26%
Rail 27.3% 25.8% 28.4% 28.8% 25.0% 23.8% 24.5% 25.7% 26.1% 25.3% -3.07%
Other 0.1% 2.1% 0.3% 0.3% 0.4% 0.0% 0.0% 0.4% 0.5% 0.4% -20.00%
BAA as an employer
Number women
employed by STAL
Number men employed
by STAL
Age mix of employees

Data summary continued
BAA as an employer (continued)
Measure
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
Chg vs
prev year
Age mix of employees
30-39
275 301 334 302 291 286 -1.72%
Age mix of employees
40-49
327 401 422 428 409 425 3.91%
Age mix of employees
50-59
261 281 293 284 268 281 4.85%
Age mix of employees
60+
25 40 51 71 77 94 22.08%
Ethnic diversity (by %)
Asian all
26 55 74 73 70 71 1.43%
Ethnic diversity (by %)
Black all
19 28 29 24 20 19 -5.00%
Ethnic diversity (by %)
Chinese all
0 5 6 5 4 4 0.00%
Ethnic diversity (by %)
White all
978 1,193 1,273 1,233 1,177 1,200 1.95%
Ethnic diversity (by %)
Mixed all
6 13 18 15 16 16 0.00%
Ethnic diversity (by %)
Other all
24 20 13 12 10 9 -10.00%
Ethnic diversity (by %)
Unallocated
2 24 26 21 21 17 -19.05%
Length of service

7
Economy and jobs
Measure
Number of people
employed at the airport
Number of companies
working at the airport
Number of terminal
passengers (ppa MAT)
Cumulative number of
passengers (ppa MAT)
Number of passenger air
traffic movements
Number of cargo air
traffic movements
Number of other
movements
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
10,500
11,500 * inc
BAA Staff
11,500 * inc
BAA Staff
11,500 * inc
BAA Staff
11,500 * inc
BAA Staff
Around
12,000 inc
BAA Staff
10,859
160 160 160 160 160 Around 180 199
Next survey
in 2011
Next survey
in 2011
Chg vs
prev year
14,219,147 16,745,000 19,409,372 21,254,316 22,237,261 23,844,507 22,146,438 22,337,535 19,951,738 18,562,280 -6.96%
19,409,372 21,254,316 22,237,261 23,844,507 22,146,438 22,337,535 19,951,738 18,562,280 -6.96%
136.762 149,166 160,898 165,116 167,429 181,045 180,961 166,493 145,841 143,145 -1.72%
13,466 12,768 12,336 11,687 11,630 11,079 10,526 10,654 10,392 10,184
14,865 17,135 16,216 16,936 16,174 11,635 11,815
Total number of ATMs 150,228 161,934 173,234 191.668 196,194 208,340 208,423 193,321 156,233 143,329
Number of routes
(scheduled and chartered)
Number of airlines
(scheduled and chartered)
160 160 158
37 42 32
149 (as at
Dec 08)
29 (as at
Dec 08)
144 (as at
Dec 09)
19 (as at
Dec 09)
132 (as at
Dec 10)
12 (as at
Dec 10)
Health and safety
Staff reportable incidents 5 16 14 10 13 10 21 9 -57.14%
Staff non-reportable
incidents
160 193 235 182 230 337 323 356 10.22%
Fires 12 6 3 2 4 2 1 1 0.00%
False alarms 179 157 94 99 103 102 87 75 -13.79%
Completion of senior
management HS&E tours
72 87 68 62 86 38.71%
30

Data summary continued
Community
Measure
Number of
S106 commitments
delivered on time
Measure
unit
Target
for 2010
2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007 2008 2009 2010
100% 100% 100% 100% 100%
99%
(Real time
information in
Coach station
expected to
be complete
in Spring 2009)
Chg vs
prev year
100% 100% 0.00%
Money paid to community £100k £100k £100k £100k 0.00%
Passenger experience
% of passengers
processed through
security within 10 minutes
% of passengers
processed through
security within 15 minutes
% of passengers
queuing for upto 30
minutes at security
95% 98.19% 98.19%
98% 99.00% 99.67% 0.67%
0% 0.00% 0.00%
Stansted Airport | Sustainability Report 2011 | August 2011 31

London Stansted Airport
Enterprise House
Stansted Airport
Essex CM24 1QW
United Kingdom
www.stanstedairport.com