corporate responsibility report - London Stansted Airport

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2 Managing Sustainability at London Stansted Airport The topics we seek to manage across our sustainability agenda are presented below. “We focus on working together with our business partners and stakeholders to improve the airport’s sustainability performance” Passenger experience Managing our people Health & Safety Community engagement Noise, Air quality, Climate change, Energy, Bio diversity, Water, Waste Business Meet the buyers Economic development Annual targets for each topic are set and agreed by the Managing Director and London Stansted board, taking into consideration issues such as past performance, stakeholder interests, long-term business objectives, our contribution to corporate objectives and any anticipated changes, for example new regulations and legislation. 8
Managing sustainability at London Stansted Airport How is corporate sustainability managed at STAL? Corporate sustainability is an integral part of running our business at Stansted. It is built into our governance and driven by our senior leadership team, so that we have the right systems in place and strategy to manage our business safely and responsibly. Figure 2: The corporate sustainability management structure at STAL Monthly Strategy Board Determining & Reviewing Sustainability strategy & targets STAL Board of Directors Monthly Performance Board Risk Governance Meeting (Operational/Tactical Sustainability performance management) Management systems We operate a ‘Managing Responsibly’ system, which encompasses health, safety, security and environment. This framework provides us with a systematic way of identifying and managing these issues, as well as setting performance improvement targets. It is a comprehensive approach to risk management, which includes establishing inspection audit cycles. Stakeholder Engagement We work hard to engage and work with as many of our stakeholders as possible in setting and delivering against our Sustainability commitments and targets. An overview of our stakeholders is given below. Internal: Airlines, NATS, Direct business partners - retail, suppliers and tenants. External: Stansted Airport Consultative Committee, Noise & Track Keeping Working Group, Stansted Airport Transport Forum, Community Trusts, Meet the Buyers, tourism authorities & business forums. Who does what at the Airport? Running an airport is a complex business. While we control some aspects directly, other aspects rely on working closely with stakeholders. Stansted Airport Limited (STAL) is responsible for planning and undertaking airport developments, operating the terminal, security, property management, retail facilities, fire services and cargo. STAL is the ‘landlord’ of the site at London Stansted and co-ordinates health, safety and environment work across the airport. The responsibilities of other organisations are explained below: Airlines Responsible for checking-in passengers and their luggage, delivering hold luggage to its final destination, cargo, providing and fuelling aircraft, boarding passengers, passenger safety when boarding and disembarking from aircraft, and on-board catering. NATS The National Air Traffic Services (NATS) looks after air traffic control and management, ensuring that aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated. Civil Aviation Authority (CAA) Controls all aircraft routes at UK airports, regulates airlines, airports and NATS. The CAA also sets airport charges at the London Stansted Airport. The UK Border Agency The UK Border Agency is responsible for securing the UK’s borders and controlling migration in the UK. They manage border control for the UK, enforcing immigration and customs regulations. Commercial services Individual businesses provide catering, shopping, car hire, car parking and banking services. Public transport operators Many independently run bus, coach, taxi and rail companies provide connections to and from our airport. Stansted Airport | Sustainability Report 2011 | August 2011 9
Page 1 and 2: Making a world of difference Stanst
Page 3 and 4: Message from the Managing Director
Page 5 and 6: Independent assurance statement Int
Page 7: Independent assurance statement con
Page 11 and 12: Performance results Topic Target Pe
Page 13 and 14: Managing our carbon emissions 2010
Page 15 and 16: Examples of what we do Arts Centre
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Page 21 and 22: 2011 targets Topic Target Topic Tar
Page 23 and 24: Data summary Climate change Measure
Page 25 and 26: Data summary continued Noise (conti
Page 27 and 28: Data summary continued Energy Measu
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corporate responsibility report - London Stansted Airport

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