corporate responsibility report - London Stansted Airport

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3 Topic Target Performance Status Environment Climate change To publish a 2010 carbon footprint in the 2010 Corporate Responsibility Report, together with a detailed report of activities we have undertaken to reduce emissions at the airport 2010 carbon footprint was 9% lower than in 2009. The reduction in flights and passenger numbers has contributed partly to this. Direct emissions were 2.6% lower than 2009 We will continue to challenge our airline partners to maintain agreed track keeping standards at London Stansted 98.4% of flights on track during 2010 (vs 98.2% in 2009). All routes improved except Clacton departure from Runway 22. Specific trials been carried out to improve track keeping performance on the Clacton route Noise We will start to implement measures and commitments as detailed in our Noise Action Plan, once formally adopted by DEFRA, and make public the final approved version of the Plan Airport Noise Action Plan formally approved by UK government 19th May 2011. STAL increased departure noise infringement fines along with introducing improved noise complaint handling policies in 2010 We will review our communications material and update our noise website Our ‘web track’ system has been upgraded in 2010 Key to performance results: Target not achieved The target actions have not been progressed, or performance is lower than last year Some progress made The target has not been achieved, but actions have been carried out towards delivering the target and performance is better than last year Target achieved All the actions are completed and items delivered. Performance has reached the target level Target bettered More actions have been completed than planned against the target and performance is better than the target Air quality Energy Waste Water To conduct at least 1 trial of alternative fuel vehicles at the airport by 31st December 2010 To reduce STAL’s contribution to CO 2 emissions against 2009 by 5%, to 49,617 tonnes To recycle 50% of airport waste* including composting by 31 December 2010 To construct and commission the new pumping station and reservoir at Balancing Pond D by 31st December 2010 Trial of hydrogen generation, storage and vehicle refuelling planned in 2010. Trial took place March 2011 In 2010 we reduced our emissions by 2.62% on 2009 to 50,838 tonnes of CO 2 . This was influenced by the extremely cold start and end to the year which meant our gas consumption was unusually high. Our electricity consumption, which comprises the majority of our energy use, fell by 4.74% on 2009. This was largely due to improvements made in asset controls 54.79% of airport waste was recycled or composted The new balancing pond D construction began in mid October 2010 and was commissioned by the end of January 2011 10
Performance results Topic Target Performance Status Topic Target Performance Status Environment continued Surface access Biodiversity Social Community engagement To achieve a 43% share of air passengers using public transport by 2015 To reduce the number of staff driving to and from the airport by private car to no more than 73% by 2015 To complete scrub clearance in the Fen habitat area to maintain water levels in the Fen, and monitor the effectiveness of this treatment To deliver coppicing and scrub clearance in Eastend Wood in accordance with the management plan To re-launch the BAA Communities Trust to bring it closer to the community it supports in and around London Stansted To continue to work with Harlow-based education providers, networks and ‘good causes’ to raise the aspirations and achievements of young people in the town CAA 2010 data shows that the percentage of airport passengers using public transport has grown to 47.8%, compared with 2009 data of 47.2% The 2009 survey showed 72% of staff driving to and from the airport alone by private car. The next survey is taking place in 2011. In 2010 Airport Travel Card and Car Share Schemes continued to be marketed, with companies advising employees of the schemes when they are on inductions courses 10-15% of the heavily overgrown areas in the Fen have been cleared and a water level monitoring regime has been re-instated Continuing work was done with English Nature and the Forestry Commission to agree and finalise our management plan for Eastend Wood. Unfortunately as this plan has yet to be approved, we have not been able to progress any coppicing or scrub clearance work in the fen during 2010 In 2010, we set up the London Stansted Community Fund. The committee panel was drawn from members of staff, key local stakeholders, airport business partners and a member of the BAA Airport Communities Trust. The panel met four times in 2010. The fund supports youth, environmental and volunteering projects within a 40 mile radius of Stansted Airport. In total over £69,000 has been awarded to 21 local causes In 2010, the Stansted Insight Programme ran for one week in February and 12 learners from 3 Harlow Schools and Saffron Walden County High have benefited from this work experience. This programme was developed in 2009 with the Harlow Education & Employer Partnership Social continued The passenger experience Managing our people Health and Safety Economic Economic development To manage the security operation to ensure the highest standards of security compliance, whilst delivering targets of no more than a ten-minute queuing time for 95% of our departing passengers, a 15-minute queuing time for 98% of our departing passengers. 0% of departing passengers will queue for 30 minutes or more To continue to reduce absenteeism with an aim to reduce absence by a further 15% in working days lost across the airport by the end of 2010 To carry out a ‘Pulse Check’ survey of staff across the organisation in January 2010 and develop action plans from the results 2010 Security Queuing Results 98.19% of our passengers queued for 10 minutes or less. 99.67% of our passengers queued for 15 minutes or less. 0% of our passengers queued for 30 minutes or more During 2010, absenteeism increased rather than decreased. In late 2010 a full analysis was undertaken and revised plans introduced. In the first 6 months of 2011, absence levels had reduced across STAL employees by over 20% and a further targeted reduction of 20% for the following 6 months. A “Pulse Check” survey was conducted during 2010 and an action plan produced. Many of these actions, including the introduction of new equipment, management training, customer service training were developed during the first half of 2011. To maintain OHSAS 18001 certification The airport successful passed it’s OHSAS 18001 re-certification audit on 1st July 2010 To achieve a lost-time injury (LTI) rate of 0.5 LTIs per 100,000 hours To conduct a survey of businesses 1) in and around London Stansted through the Stansted Airport Chamber of Commerce 2) of London businesses through the London Chamber of Commerce and Industry, to ascertain the view-points of business users of the airport. To feed these findings back into the appropriate areas of the business To hold a ‘Meet the Buyers’ procurement event during 2010 At the end of 2010, we achieved a lost-time injury (LTI) rate of 0.61 LTIs per 100,000 hours worked. This was down by 53% from December 2009, where the rate was 1.25 LTI’s per 100,000 hours worked The surveys of businesses were completed in March 2010, with feedback of the survey results communicated to the relevant internal business units A meet the buyers procurement event was held in March 2010 Stansted Airport | Sustainability Report 2011 | August 2011 11
Page 1 and 2: Making a world of difference Stanst
Page 3 and 4: Message from the Managing Director
Page 5 and 6: Independent assurance statement Int
Page 7 and 8: Independent assurance statement con
Page 9: Managing sustainability at London S
Page 13 and 14: Managing our carbon emissions 2010
Page 15 and 16: Examples of what we do Arts Centre
Page 17 and 18: Examples of what we do continued Fa
Page 19 and 20: Examples of what we do continued Ma
Page 21 and 22: 2011 targets Topic Target Topic Tar
Page 23 and 24: Data summary Climate change Measure
Page 25 and 26: Data summary continued Noise (conti
Page 27 and 28: Data summary continued Energy Measu
Page 29 and 30: Data summary continued BAA as an em
Page 31 and 32: Data summary continued Community Me

corporate responsibility report - London Stansted Airport

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