NEXT GENERATION HR - CIPD

NEXT GENE
Case study: New World Telecommunications Ltd
At New World Telecommunications Ltd in Hong Kong, HR has played a leading role in the
business transformation from landline and mobile to broadband. They are now highly
involved in a range of business innovations – such as offering broadband services to hotels
that take a mature landline business and turn it into an innovative broadband one.
‘HR in our organisation is not doing HR, it is really on a business partnership; we have to
know the business well in advance…. 30% of my time is on HR. 70% is on business.’
Case study: Hong Kong rail and property company MTR
Hong Kong’s major public transportation company MTR faces two main challenges:
managing the massive growth and expansion they are developing in Hong Kong itself
and learning to be a global organisation. They already have operations in mainland
China, London, Sweden and Australia.
‘Hong Kong is our base in which we continue to excel, and from Hong Kong we
expand into the international markets. Our Hong Kong expertise has facilitated our
growth internationally, and in turn our global experience has strengthened our ability
to do even better in Hong Kong. At the centre of this change are the MTR people. It
is the MTR people who are the change and learning agent for our Hong Kong and
international operations. HR has a core role to play in building an enterprising and
learning culture that supports this change. By taking up the various challenges posed
by our international businesses and overcoming them, we are growing stronger and are
moving closer to achieving our vision – to be a globally recognised leader that connects
and grows communities with caring service.’
At its best this is not about building HR strategies that support the business strategy. It is
about partnering the business so that HR levers are key, integrated, ‘insight-led’ elements of
the business strategy itself.
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NEXT GENERATION HR