Framework for expanding e- government: the eGov+ project - VBN
Framework for expanding e- government: the eGov+ project - VBN
Framework for expanding e- government: the eGov+ project - VBN
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Copenhagen,4-5February2008<br />
• Managementandorganizationof<strong>the</strong>governementorganizations<br />
• Citizen&enduser needsandpractices<br />
In <strong>the</strong> next sections of <strong>the</strong> paper we will elaborate on <strong>the</strong> three<br />
perspectivesofinterestand<strong>the</strong>researchquestionsthatwewilladressduring<br />
<strong>the</strong><strong>project</strong>willbepresented.<br />
3.1 Fromadesignperspective<br />
Web2.0iscenteredongoverningprinciplessuchas“Buildapplicationsthat<br />
harnessnetworkeffectstogetbetter<strong>the</strong>morepeopleuse<strong>the</strong>m,” “Don'ttreat<br />
softwareasanartifact,butasaprocessofengagementwithyourusers,” and<br />
“Open yourdata andservices <strong>for</strong>re-usebyo<strong>the</strong>rs,andre-use<strong>the</strong>data and<br />
servicesofo<strong>the</strong>rswheneverpossible.“Theseareprinciplesthatfitwellwith<br />
<strong>the</strong>participatorydesignresearchtradition,itsdialecticalunderstandingof<strong>the</strong><br />
relationship between design and use (Bødker 1999), while <strong>the</strong>y pose interesting<br />
technological challenges. Web interfaces and architectures to e.g.<br />
existing electronic patient record systems have proven complicated, and in<br />
generalitisessentialthatsuchsolutionsdon’tjustbecomesomewhatopen<br />
add-onstoclosedmonolithicsystems.<br />
AsregardsWeb2.0technologyinuse,<strong>eGov+</strong>willfocusontransparency<br />
ofdocumentsandcasestorenderactivitiesof<strong>the</strong>administrationvisibleand<br />
supportcooperation;adaptiveandservice-orientedin<strong>for</strong>mationarchitectures<br />
in integration with existing systems and services; tailoring (re-use),<br />
structuringandremixingofservicese.g.accordingtocitizens’lifesituations,<br />
instead of according to current organizational structures of <strong>government</strong>.<br />
Centralleading-edgetechnologicalpossibilitiesare<strong>the</strong>seyearsbeingbrought<br />
to use in practical use, but very much as singular examples. Fur<strong>the</strong>rmore,<br />
manycurrentexamplesarefocussedmainlyon<strong>the</strong>individualcitizen,lesson<br />
cooperationbetweencitizensandcivilservants,oronplaceswheregroupsof<br />
<strong>the</strong>secollaborateregardingaparticularset ofproblems.<strong>eGov+</strong> willpursue<br />
<strong>the</strong>sesolutionsfur<strong>the</strong>rintermsof:<br />
1. Advanced visualization techniques used in cases and decision<br />
processes.<br />
2. Collaborative community Web-based technologies (with<br />
inspiration from e.g. del.icio.us, flickr.com, or myspace.com)<br />
integratedwi<strong>the</strong>xistingIT.<br />
3. Adaptive documents and services (inspired from e.g.<br />
Amazon.com) allowing integration with existing services and<br />
systems.<br />
Through<strong>the</strong>focusontransparency,adaptability,integrationwi<strong>the</strong>xisting<br />
services and tailorability, design of <strong>government</strong>al e-services needs a<br />
sustainablestrategicperspectiveinvolvingcitizensaswellasgroupsofcivil<br />
servants, completing and transcending current accessibility and cost<br />
effectivenessgoals.Evidently,servicescannotbeuniquelytailoredtoevery<br />
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