Vol 6 Issue 2, September 2006 - School of Hotel & Tourism ...

Executive Development Programmes
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and Communications (Ms Ada Wong), Leadership
Development (Dr Simon Wong, Assistant Professor),
Service Quality Management (two sessions - Mr Alan
Wong, Lecturer), Crisis Management (Mr Tony Tse,
Programme Director - Industry Partnerships).
Mr Jim Kilby of University of Nevada, Las Vegas,
addresses issues of table game marketing.
The speakers were experienced industry professionals
and academics:
• “Gaming for Tourism Development: Challenges for
Macau” by Prof Cathy Hsu
• “An Analysis of the Asia Pacific Casino Gaming
Industry from a Financial and Investment Perspective”
by Mr Sean Monaghan, Merrill Lynch Singapore
• “The Mathematics of Casino Games: What an
Executive Should Know” by Mr Andrew MacDonald,
SKYCITY Entertainment Group Limited, New Zealand
• “Table Game Marketing in a Mature Gaming Market”
by Mr Jim Kilby, University of Nevada, Las Vegas
Tailor-Made
An EDP was held for the second-year running for
Yoshinoya Fast Food (HK) Ltd, to give the company’s
shop managers an opportunity to update their skills. A
total of 31 participated in the programme, conducted
once a week over a period of six weeks in June and July.
SHTM staff presented the sessions, namely: Marketing
Management (Ms Ada Lo, Lecturer), Customer Relations
The Yoshinoya programme is a prime example of SHTM’s
EDP. Courses are tailor-made to the needs of individual
companies in hospitality and tourism-related businesses.
For further information, contact Mr Tony Tse,
Programme Director (Industry Partnerships), at
hmttse@polyu.edu.hk.
Summer School
A certificate presentation ceremony took place over
lunch at the Promenade Restaurant of the Harbour
Plaza Metropolis on the final day.
Thirty-four students from Korea’s Jeonju University and
Sejong University took part in the Summer Study
Programme, held in July. Topics in the two-week event
included career development in the industry, dining
etiquette, English in hospitality and tourism, practical
food course, employee motivation, the Korean wave,
e-business, life as a flight attendant, service quality and
customer satisfaction in hotels, cultural tourism,
leadership and team building, and marketing
communications. Sessions were presented by SHTM
staff, namely Prof Kaye Chon, Ms Alice To, Mr Paul
Penfold, Mr Tony Chu, Dr Simon Wong, Prof Amy
Chan, Dr Norman Au, Ms Dorothy Yim, Dr Myong Jae
Lee, Prof Bob McKercher, Mr Alan Wong and Mr Tony
Tse. Students also enjoyed a field trip to Ocean Park
and Stanley Market and free time when they could
explore Hong Kong on their own.
School of Hotel and Tourism Management