ISO/IEC TR 20000 â 5 - eFOCUS
ISO/IEC TR 20000 â 5 - eFOCUS
ISO/IEC TR 20000 â 5 - eFOCUS
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Obsah a členenie <strong>ISO</strong>/<strong>IEC</strong> <strong>20000</strong>-5<br />
6 Overview of phases<br />
7 Taxonomy of each phase<br />
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7.1Objectives of each phase<br />
7.2Key characteristics of each phase<br />
8 Post-implementation<br />
<br />
<br />
<br />
8.1Continuing governance of the SMS and improving<br />
service<br />
8.2Plan-Do-Check-Act<br />
8.3Interfaces to projects for new and changed services
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