ISO/IEC TR 20000 â 5 - eFOCUS

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Procesy - ISO/IEC 20000-4
Obsah a členenie ISO/IEC 20000-4 1 Scope 2 Normative references 3 Terms and definitions 4 Overview of the PRM 5 Process descriptions 5.1 General 5.2 Audit 5.3 Budgeting and accounting for IT services 5.4 Business relationship management 5.5 Capacity management 5.6 Change management 5.7 Configuration management 5.8 Human resource management 5.9 Improvement 5.10 Incident management and request fulfilment 5.11 Information item management 5.12 Information security management
Page 1 and 2: ISO/IEC TR 20000-3: 2009 ISO/IEC TR
Page 3 and 4: Vývoj ISO/IEC TR 20000-3 až 5 a 1
Page 5 and 6: Obsah a členenie ISO/IEC 20000-3
Page 7: Účel a oblasti pôsobenia: ISO/IE
Page 11 and 12: Obsah ISO/IEC 20000-4 Každý proc
Page 13 and 14: ISO IEC TR 20000-5 Prehľad proceso
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ISO/IEC TR 20000 â 5 - eFOCUS