Mediation: an approach to resolving workplace issues - CIPD

ACKNOWLEDGEMENTS
This updated publication, first published in 2008 as
Mediation: An employer’s guide, has been produced
for Acas and the Chartered Institute of Personnel and
Development (CIPD) by Sarah Podro and Rachel Suff of
Acas. The case study research used to inform the guide
was conducted and managed by the Research and
Evaluation Team at Acas.
A number of organisations with experience of using
mediation provided valuable case study material to help
inform this guide. We would like to thank the following
organisations that took part in the study:
• Incommunities – a large housing association
• Customer Service Direct – a joint venture between
Suffolk County Council, Mid Suffolk District
Council and BT
• Ministry of Justice – a large central government
department
• Salisbury Cathedral – a small/medium-sized charity
• University of Central Lancashire (UCLan) – a large
university
• West Midlands Police – a large police force
• MRM – marketing solutions agency.
One of the participating case studies preferred to
remain anonymous:
• medium-sized public sector organisation.
In addition the updated publication draws on
case study materials from the Acas research study
Transforming Conflict Management in the Public
Sector: Mediation, trade unions and partnerships in a
primary care trust (2011), by Richard Saundry, Louise
McArdle and Pete Thomas (the Institute for Research
into Organisations, Work and Employment (iROWE) at
the University of Central Lancashire).
Special thanks go to Acas colleagues Gill Trevelyan,
Sarah Vintner and Keith Mizon, to the Acas team of
mediators and to the Acas Research and Evaluation
Team, in particular Tim Johnston and Gill Dix, and to
Mike Emmott, CIPD.
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MEDIATION: AN APPROACH TO RESOLVING WORKPLACE ISSUES