BARSTalk winter 2012 - Bluebird Auto Rental Systems

Customer Spotlight
Thrifty Truck Rental of Louisville, Kentucky
DJ Leasing LLC dba. Thrifty Truck Rental of Louisville is
one of the longest tenured franchises in the Thrifty System
and one of Bluebird’s first customers, having installed their
initial system in 1984.
The Louisville operation has been owned by the Sternberg
family since 1967, and directed by Steve Sternberg since
1971. The business is now into the third generation, with
son, Brian, carrying on the family tradition.
Thrifty Truck Rental COO, Donnie Fultz has been with the
company since 1985. The Manager of the Rental Office,
Barbie Mattern has over 20 years with the company, and
most employees have over 10 years of experience. Even
their “rookie” employee has been with them since 2004.
Thrifty Truck Rental is heavily involved in the local
community with many charities and sponsorship of local
running events and festivals. They provide their 1947
antique stage truck for use at many of these events.
As times change, the Louisville operation has made the
transition to the latest software versions, from the original
Automate product to RentWorks, and are now preparing
to upgrade to RentWorks4.
Fultz commented, “Other companies have come and gone
and promised the moon, but we have always felt the
products that Bluebird has provided us with were the best
fit for our business and tops in the industry.”
To find out more about Thrifty Truck Rental of Louisville,
go to www.ThriftyTruckRental.com.
What’s Available to Assist You
1. Online Tutorials at http://support.barsnet.com are great
for brand new users.
2. Documentation: we have a Counter Operations Training
Manual for $40, a Reference Guide (which covers all of
the setup in detail) for $100, plus User Guides on every
module. They would have been sent to you upon
purchasing Bluebird software, but often get misplaced.
Please contact your account manager, or send an email
to info@barsnet.com
3. Phone Training on any topic you desire or scheduled
Webinars: www.barsnet.com/Webinars.pdf
4. Monthly Classes: a three day class is scheduled every
month in our home office in Dover, NJ. Check the
schedule: www.barsnet.com/Classes2012.pdf
5. Onsite Training: we will send a professional to you! The
cost is $650 per day (for an 8 hour day) plus expenses.
This is highly recommended for large installations.
6. Software Action Requests (SARs): this is how we track
bug fixes and requested enhancements to the system.
Simply send an email to info@barsnet.com to get the
process started.
7. Online Knowledge Base:
http://erez2.barsnet.com/scripts/kbase.wsc/web/
kbasesearch.html
8. Online Call Center: here is where you enter and track
your own support calls, plus you can track SARs. Please
call us to obtain your company’s login and password.
9. Email us at support@barsnet.com
Welcome New Customers!
Since our last issue of BARSTalk, the following customers
have joined us (4th Quarter 2011):
A Plus Auto Broker – Mt.Vernon, OH
Avis/Explore Car Rental – Oranjestad, Aruba
Bama Auto Rental – Anniston, AL
Discount Car Rentals Inc. – Williamsville, NY
Doral Rent A Car – Doral, FL
Economy Car Rental Inc. – Tewksbury, MA
Elite Rent A Car – Houston, TX
Long Island City Easy Ride – Long Island City, NY
Reliable Car and Truck Rental – Whitby, ON, Canada
Sensible Car Rental – Minot, ND
Sensible Car Rental – Muncy, PA
Titan Rentals – New Rochelle, NY
TSS – Teaneck, NJ
Value Car Rental – New Hyde Park, NY
Whitehorse Auto Sales – Avon, NY
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